During evaluation found that the system had zero refrigerant inside the system. Found one of the terminals on the compressor had blown off and causing a leak at that terminal. Talked with customer about the 550 warranty refrigerant and explained why refrigerant can't be warrantied. Customer is upset and wants to talk with office about the 550 warranty refrigerant. Does not want to pay until he talks with office or workis done. Upstairs compressor needs to be ordered HEATPUMP SERIAL - 2006164839 MODEL - ASZC180361CA Pausing for now