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Garrett’s knowledge and customer service exceeded my expectations. I called by 9 PM on a Friday, and Comfort Experts immediately gave me a quote over the same call. They got me an appointment by 2 PM on Saturday and fixed my AC problem in an hour. The quotation was right on the spot: there were no surprises or added costs. Garrett is hugely recommended.
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Michael was on time and answered all the questions we had. He was thorough with all the work and was efficient with the time. Definitely, friendly and kind person!
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Mike R. of Comfort Experts Inc. provided excellent service. He is very experienced and has a strong focus on quality and customer satisfaction. It was refreshing to have such a positive experience.
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Alex and his helper, Jani, showed up early and got right to work. They were courteous, knowledgeable and did a great job!
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Daniel arrived early and was very friendly and good at explaining everything.
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Quick to come in during emergency plumbing leak and fix it on time.
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Blake came out for my yearly maintenance, and was friendly and professional, as they always are :)
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Colby is an outstanding technician. When he arrived it was 63 degrees in our home because the heating had been out for 12 hours within 90 minutes he determined and resolved the issue. And thanks to his advise to purchased the monthly plan during our annual tune-up the service call was covered at no additional cost!!!
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Tyler was professional, informative and knowledgeable. He analyzed the problem and explained what had to be done to correct the situation.
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Overall Experience
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Overall Experience
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Arrived for upstairs and downstairs super tune up Washed condensor and tightened connections Filters did not need to be replaced All cooling and heating components are in tolerance Installed flame sensor and ignitor on upstairs system Reccomended compressor saver kits for both systems Reccomended damper adjustmen/repair Deltas 19-20 refrigerant is good Systems left on 72 heat at exit
Arrived for AHC replaced filter Flame sensor and ignitor are nearing failure and should be replaced UV system is compostela dead and needs to be replaced Compressor needs a hard start kit to start within manufacturer specs Homeowner declined all recommendations cause it's dark outside and too late
Gas switch in furnace was off. Turned back on and verified heating works
Arrived for cooling tune up - convert to evaluation Water build up in drain pan Homeowner did not have filters to replace current filters Current filters have build up - causing system to semi freeze Condensor coil is clear Delta 18 Homeowner will have company that installed system to remove hanging strap on door for coil access Reccomended drain line re-design - current set up is not correct Reccomended compressor saver kit Reccomended home and budget plan System left on cool at exit
On arrival system was running and cooling. Found no issues with furnace, all ran as intended. Recommended upgrading filters to iaq 1000 electrostatic filters to help prevent dust and allergies being recirculated in house.
Arrived for super tune up Washed condensor and tightened connections Homeowner replaced filters Most Cooling components are in tolerance Heating components are in tolerance Refrigerant good Deltas 18 Reccomended New disconnect due to bypassed wires Reccomended New contactors due to failing connection points System left on cool at exit
Arrived for CTU Filter fine Delta fine Blower and. Coil slightly dusty Installed IAQ200 Condenser coil clean Replaced Dual run cap All other Motors and refrigerant levels are fine
System cooling turning off at random times drain line is clear refrigerant is in range capacitor is in talorance could not find issues told customer to call us back when the issue happens again
Performed plumbing inspection on home made some recommendations customer said if she wants anything done she will call.
Installed rain cover on the lineset where it penetrates the wall. Sealed the lineset and high voltage conduit at the wall. Painted the cover black.
09/13/24 TS- left waterheater T&P valve was slightly stuck in the open position and letting a small amount of water out. Messed with the valve till I got it to stop dripping. Strongly suggest replacing valve but customer declined at this time.
09/03/24 TS- flushed both 50gal natural gas waterheaters upstairs in the attic. Both waterheaters are connected from hot to cold one heater to the other. I explained how this is incorrect and will cause issues.
For this evaluation the customer stated there was a gas smell and burning smell coming from the kitchen register at random times throughout the day. I inspected both furnaces and condensers and everything seemed to be in good shape and I could not replicate what they were seeing. Customer would like a more senior tech to come out to reinspect the equipment in case I missed something. Both compressors are overamping on startup which could be a very likely possibility of why his energy bills went up a little bit over the past few months. Customer stated his energy bills have gone up by 1000% from $60 to over $600 from July to August. I think it would be wise to have a plumber come out to inspect the gas lines as they have had a gas leak in the past and that's possibly what they are smelling.
Arrived for service Eval Condenser fan cap failed and motor spinning in reverse Replaced motor and capacitor System coming with 20 degree delta at exit Hard start kits and UV systems recommended for both systems
