Alex did a great job seeking the source of some condensation in one vent. There was no obvious culprit but he continued to investigate and patch all possibilities. He went over and above.
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I had a great experience with HVAC technician Colby Finch. He was extremely detail-oriented and took the time to explain all the maintenance he performed on my system. He even shared pictures to walk me through the process, which I really appreciated. Colby also provided helpful advice on how to increase the longevity of my HVAC system. I was truly impressed with his professionalism and customer service. Highly recommend!
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Garrett’s knowledge and customer service exceeded my expectations. I called by 9 PM on a Friday, and Comfort Experts immediately gave me a quote over the same call. They got me an appointment by 2 PM on Saturday and fixed my AC problem in an hour. The quotation was right on the spot: there were no surprises or added costs. Garrett is hugely recommended.
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Michael was on time and answered all the questions we had. He was thorough with all the work and was efficient with the time. Definitely, friendly and kind person!
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Mike R. of Comfort Experts Inc. provided excellent service. He is very experienced and has a strong focus on quality and customer satisfaction. It was refreshing to have such a positive experience.
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Alex and his helper, Jani, showed up early and got right to work. They were courteous, knowledgeable and did a great job!
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Daniel arrived early and was very friendly and good at explaining everything.
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Quick to come in during emergency plumbing leak and fix it on time.
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Blake came out for my yearly maintenance, and was friendly and professional, as they always are :)
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Colby is an outstanding technician. When he arrived it was 63 degrees in our home because the heating had been out for 12 hours within 90 minutes he determined and resolved the issue. And thanks to his advise to purchased the monthly plan during our annual tune-up the service call was covered at no additional cost!!!
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Tyler was professional, informative and knowledgeable. He analyzed the problem and explained what had to be done to correct the situation.
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Customer is having condensation on 3 different grills One in kitchen, one in dining room and one in master bathroom Quoted replacing 4 different duct runs 1 7" to master bathroom 1 8" from supply plenum to kitchen 1 6" from larger duct to dining room 1 5" from same larger duct as 6" Also replace 3 boots, 1 in kitchen, 1 in dining room and one in master bathroom Replace two grills, 1 in kitchen and one in master bathroom $3,000
Hung and replaced 14” duct that was leaking air onto the 7” supplying the bathroom made sure the bathroom duct had no rips or tears and was fully insulated Re caulked supply grill for the bathroom and caulked gap at wall above master bathroom toilet to ensure no more humid air from the attic or soffit vents would enter the room Advised customer if issue persists I would recommend a new 7”boot and duct replacement
For this job I was doing a super tune up. The air handler did not have water safety so I suggested one along with a pan strip. air handler had a good delta. Customer Mentioned on startup , the outdoor unit was loud When I checked the in rush it was over amping so I suggested a hard start kit. The capacitor was out of tolerance so I suggested new cap. Noticed the blower motor wheel was a bit dusty and suggested a cleaning along with IAQ. Customer ended up saying he would consider the purchases at a later date but would like to sign up for the membership.
Performed evaluation Upon arrival upstairs system was not functioning Found thermostat to have issues in main board - electrical Main indoor unit board connection to zone board - carrier infinity systems On upstairs system - blower motor has loose bearings Reccomended thermostat and blower motor In order for system to recall communication thermostat needs to be special ordered - once thermostat is replaced - further diagnostic into main electrical will need to be performed in order to determine Main system board communication Condition of furnace is also poor with signs of high metal contamination Scheduled comfort advisor tomorrow 05/21/25 9am-10am
Resealed boot for master bathroom advised customer to let us know if problem persists after the next rainfall
On arrival for maintenance upstairs system compressor thermally overloaded causing me to move to an evaluation driven call. Upstairs system had a blackened/pitted contactor, an out of tolerance dual run capicator and did not have a compressor saver. Upstairs metering device is a piston, had a low side saturation temp of 34 and a suction line temperature of 66 giving us a superheat of 22. Using chart superheat should be at 10 given indoor humidity and outdoor temp. This shows system low on refridgerant. Downstairs system also had a blackened/pitted contactor and a non functioning compressor saver kit. It has a txv metering device and a high side sat temp of 70 and a line temp of 71.2. Given Goodman's subcool range is 6-8 a subcool of 1.2 also indicates low refridgerant. Due to age and condition I recommended speaking with a comfort advisor about replacement on these two systems before sinking money into repairs. On the final master bedroom system it had a superheat of 4 indicati
On arrival systems running and cooling as intended. Furnaces in good condition aside from dust bypassing filter. Raining at time of visit. Condensers in good condition, upstairs unit capicator out of tolerance. Customer will replace himself. Compressors overamping on start up so I recommended compressor saver kits. Customer stated that upstairs has multiple rooms that are unusable in winter due to airflow problems. House is 5-6 yo. Please schedule airflow inspection.
Quoted customer 48k gas unit for upstairs.
Install 48k gas horizontal keep current filtration includes code kit and duct cleaning
On arrival systems running and cooling as intended. Drain lines flowed when flushed. Recommended upgrading to April aire filters to prevent further dust bypass and keep machines clean. Dc inverted outdoor units passed all electrical testing. Recommended whole home surge protection to protect all of his nice HVAC equipment and his home. Customer interested in surge protection but declined today.
Upon arrival system was not functioning - outdoor Performed evaluation Reccomendations as follows Outdoor fan motor - rod and mechanical interior - Fail Indoor fan motor - rod and mechanical interior - Fail ( has operation but will soon seize due to loose rod and mechanical interior) Dual run capacitor tolerance .001 - Fail Reccomended soft start upgrade for high amperage start up for compressor and supporting components integrity Comfort advisor scheduled Friday 04/18/25 9am-12pm - reccomended April air kit for new system
Upon arrival downstairs system was down Found transformer to have high voltage but failed to output 24v Primary electrical control unit also failed on 24v side Replaced both components and system is operational System left on cool at exit
Quoted a level 3 60k gas horizontal for $17,580 Quoted an April Air and duct cleaning for master bedroom system for $2350
I have sold and installed a whole home surge protector
