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Service man didn’t have a clue how to fix generator. The only good thing was he admitted it. Do think service charge should be returned.
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Cody was excellent. He dealt with a complex problem but was up to the task. Recommend him without reservations!
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Micheal did a great job! You guys really came through for us.
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Provided excellent education and reasoning on why things needed to be what they were
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Great Service! Alex was very courteous, knowledgeable and did a great job. We are very pleased with his work.
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Helpful tips and extra helps by workers. Enjoyed meeting them and like the way they inspected my plumbing.
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Kellen was my service tech today. This was my first experience with Comfort Experts and it was a very good one. Kellen explained everything and was very thorough. His professionalism and knowledge was exemplary. He is definitely an asset to your company.
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Daniel was very professional, very comprehensive. He led me to the conclusion which I think is best.
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GARRETT WENT OVER AND BEYOND TO PROVIDE HVAC SERVICE TODAY. HE IS A HIGHLY PROFESSIONAL YOUNG MAN. HE IS VERY THOUGHTFUL, RESPECTFUL, AND THOROUGH. HE WORE HIS BOOTIES WHEN ENTERING THE HOME, AND HELPED TAKE OFF THE MATTRESS AND BOX SPRING TO ACCESS THE ATTIC LADDER THEN HELPED WHEN DONE TO PUT IT BACK ON THE BED. I AM DISABLED AND TRULY APPRECIATE HIS HELP. HE ALSO HELPED WITH THE HEAVY OUTSIDE WATER HOSE NEEDED TO CLEAN THE UNIT. HE REMOVED THE HOUSING ON THE UNIT AND CLEANED THE BOTTOM OUT REMOVING THE DEBRIS WHICH I HIGHLY APPRECIATED. HE REPLACED A PART AND DID AN EXCEPTIONAL SERVICE INSIDE AND OUT OF THE HOME. HE TOOK THE TIME TO SHOW PICTURES OF THE WORK DONE AND ANSWERED SOME QUESTIONS I HAD BEING VERY PATIENT BY LISTENING AND COMMUNICATING ABOUT MY CONCERNS. IF ABLE I WOULD GIVE HIM A 10-STAR REVIEW.
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His panel is still the old Bryant that I do recommend to get replaced but beyond that he is doing pretty good with the plugs all of them tested correctly except for one in the living room which did not have a ground and he needs one GFCI in the bathroom
7-25-24 Last year when the install dept installed the new a/c system w/duct work, someone unplugged the sprinkler system and most of their garden in the front/back yard died. I have taken care of the issue.
I properly reattached the ground wire to the ground rod
Install Ducane 36k hz electric with code kit, keep current filtration and includes duct cleaning
Silver membership is no longer offered spoke with homeowner about the new home and budget membership zero cost conversion applied to invoice so the office can make the transition at her next billing cycle she is aware that the membership price will increase from $15 to $20 a month The contactor for the condensing unit was not allowing 240 v to get through to the other side replaced with new contactor and everything is running and cooling with an 18°delta The only extra thing I would notate is the microfarad reading on the dual run capacitor is not spot on but still within range advised customer of potential problem in near future
Arrived and found system low on refridgerant with a 1 degree subcool and a 20 degree low side saturated temp. I found the leak on the evaporator coil. Advised customer that between the cost of repairs and the age of the system he should get a quote for replacement before investing in an aged system. Comfort advisor visit scheduled from 6-8 tomorrow.
Arrived for syst evaluation - system not down All outside unit and inside unit components in tolerance Thermostat sengs correct signal to unit Recommended unit or whole home surge Recommended soft start kit Drain lines are clear System left on cool at exit
Will call him on Monday to see if the control board is under warranty
Tech Cody arrived to customer's home and met the homeowners. This was a recall on myself. When I arrived the outdoor disconnect breaker had tripped again. I diagnosed a faulty breaker which was failing intermittently not allowing the unit to turn on. I shared my findings with the homeowner and recommended replacing the faulty breaker, they agreed to the work. I replaced the breaker and when I turned it on the outdoor unit started up. The system was cooling and already down 2 degrees when I left.
Tech Cody arrived to customer's home and met the homeowner. The outdoor unit was not coming on. The unit did not have its high voltage coming in, I checked the disconnect and found the switch tripped. I took off the plastic cover to take a look inside and found a geico on top of the switch touching metal between the two sides. I removed him and cleaned up the disconnect box, I then reset the switch and the system turned on. I checked the amps of the compressor and fan motor both of them were operating within manufacturer range. The auxiliary motor starter was within tolerance and the primary electrical control was in good condition. I checked the refrigerant charge and the system was properly charged. I shared my findings with the homeowner and the system was cooling when I left.
Upon arrival, tech hooked up to outside unit once hooked up tech notice refrigerant level were low. Tech went to air handler once tech opens up coil tech found a leak in the coil as well as the ptrap was leaking there was a cut in the drain. Once tech found the leak and the cut in the drain tech went back outside to the condenser. Tech took off the top of the unit and found that the true suction line was loose and was making the noise outside. The homeowner didn’t want to know anything we found and didn’t was a email the buyers realtor was out side with me when i found the true suction line was loose.
The system has a hard start kit because the inrush is way to high. I would solve this issue with an easy start. The freon levels are on point and td is 20. The system has 2 returns and currently only being filtered by 1 16×25 filter. The other return is a 10x10 and should be used the house could also benefit from more insulation. System is online and ready for cooling.
Replaced kitchen gfci that was defective. Couldn't get to the bottom of open ground. Must be a buried j box. Installed gfci in open ground location and marked labeled no equipment ground. Ask customer of wanted to go further into dignosis, or pay to run new wire. At this ti,e she is content with what was accomplished and didn't go further. Advised customer to add gfci protection to bathrooms, declined at this time. Service looks good. No other electrical issues at this point.
Install Amana 48k heat pump upflow use current filtration includes code kit
