Mike Robles was friendly, thorough, and professional while performing our fall checkup of our two Geothermal heating/cooling systems. I highly recommend Michael.
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Both Zak and his assistant did a great job. Explained the heating system and made recommendations
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Comfort has always been great and I appreciate their once a year tune up to get me ready for the next year!
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I think he was very informative, and very professional. Thank you .
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Jose is a fantastic technician. No complaint on him. He is attempting to resolve some issue we have with the new unit, a member of sales and an issue with the install itself. we have been with this company for 16 years. We have been mostly satisfied with Comfort Experts, but truely talking of changing service providers if the issues can not be resolved.
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Wife came home, she is pissed. AC is roaring with thumping sound. it is at top speed to change temp from 76 -75. Went to dinner, came back, there are red lights flashing in a round glass i didn't know was there, this morning a bright 16 showing. a Google search indicated 16 means low pressure.. My wife complained a puffing sound all night when cycled. It did maintain requested temp. I called the low pressure in. I asked the tech if he could change the filter for me. I had one ready but with Parkinson's it's sometimes hard to get and vack up, He stated he had never changed that filter. I ended up doing myself like after my last tune-up. The tech seemed to blow it off and left it undone. I did that one myself which is also complicated by the condition of a 16 year old drawer and broken pleat spacers. I also noted when i took the drawer outside to clean, the wire mess on the bottom is rusting.
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Comfort Expert experience was beyond wonderful Micheal Martinez went above and beyond in service. Excellent and wonderful to deal with!!
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Daniel and his associate were very professional. It was a big job and they got everything done by end of day. It was very hot inside the house and outside but they kept working diligently. Thank you.
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Mark listened to our conversation and new exactly what it was. He fixed it immediately was finished in no time!! Crystal the customer service agent was very concerned and willing to help!!
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Upon arrival cst showed me that he could hear constant water running but no faucets where on. Could hear water running through HW line shut off water heater valve and water stopped, confirmed at the meter. Located access for crawl space under home and found standing water throughout crawl space. Due water and mud I can not get underneath and perform repairs on leak, contacted CWF. After CWF is complete I will return and fix leak.
His panel looks great and he doesn't have any projects for us at the moment I did inform him that the 14 wires on the 20 amps are a bit of a hazard but he wasn't to worried about it
Found the noise was being caused by the unit ramping up into 2nd stage during the defrost cycle Adjusted time between cycles to 120 minutes and changed setting in cool cloud to only use 1st stage heating during a defrost
For this super tune-up I inspected the furnace and condenser. The inducer motor was over amping by .5 amps, and the blower motor and wheel were extremely dirty and leaking oil which can cause that motor to prematurely fail from overheating. At the condenser the contacter was pitted and buzzing which is indicative that it can fail by either welding itself shut or prevent a good connection and allowing voltage to pass through. With the age of the system and repairs needed to make the system run better and closer to manufacturer specs, my overall recommendation is to replace the furnace, coil, and condenser before the new refrigerant is mandated in January 2025.
11/23/24 TS - cleared clog in toilet and fill valve in toilet tank fills slow. No issues but did suggest a new toilet
For this super tune-up I inspected the air handler and condenser, all equipment was measuring within manufacturer specs and running well. I recommend to the customer getting a duct cleaning as well as adding a UV system to purify and clean the air and get rid of any trap dirt and debris that may be sitting in the ducts contributing to allergies. I also recommend adding a hard start kit to keep the amp draw in startup on the compressor lower to extend the life of the compressor.
For this evaluation the Customer didn't realize she had to switch the modes for heat and cool depending on what she wants it on. I showed her and explained how to switch between modes and left the thermostat on heat and set to 74⁰ upon departure. The service fee will have to be collected from the sister in law as the card in file is hers.
Arrived for evaluation Homeowner stated heat never turned on last night Pre - programed schedule prevented heat from meeting temperature Schedule not programed by homeowner Reset programed schedule to factory System heating and all components are functional Met house temperature from 73 to 77 on heat Left system on cool at exit calling 72
On this job the orifice that feeds gas to the combustion chamber was clogged. Also the installers left the gas valve closed. I cleared the orifice with thermostat wire. The system is now back online and ready for heating.
Went to customers house to quote running a circuit or extending a circuit to add a plug for a stove that he's switching over from gas
Arrived for STU filter fine Drains clear Tons of dust in the unit from home remodel. Need to be cleaned once the remodel is done to return efficiency loss due to the dusty build up Tons of biological growth present in the air handler and should have a UV system Installed to prevent adverse health effects Soft or hard start kit needed to lower starting amp draw to manufacture specs Soft start kit is optimized for the generator Will follow up on the 27th when homeowners are back from vacation
Arrive for STU coil extremely rusted and close to failure Compressor over amping System replacement and upgrade to heat pump recommended
