I was consistently impressed with Alex's technical knowledge, his demand for excellence and his creative mind as he worked rapidly to get two new gas furnaces installed in our home before a rapidly approaching severe winter storm. It was rapidly obvious that Alex is well qualified for his job, and that he is determined to provide excellent service. He was able to explain in layman's terms what was being done, and how each step led to the next task.
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Our home had two older Geothermal units that had been down for a number of days and despite a number of contractors and technicians attempting to get the units running, there was no success. Then weather forecasters announce a major winter storm for our area beginning this weekend. We were now racing the clock to get heat before the storm to protect ourselves and our home. I contracted with Comfort Experts to replace the old units. They sent out a team of four technicians to complete the job. Joe's job was to run new gas lines thru out home to fuel two new gas furnaces. He worked tirelessly and with urgency to make sure and get his job completed in order to make sure we had one of the new furnaces up and running at the end of the first day, and both units before the winter storm hit. Joe is friendly, professional and hard working and didn't mind explaining what he was doing .
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Mike took the extra time to resolve the problem, explain options and assure the unit was running properly until preferred thermostat arrives. Thank you hobson/comfort air for keeping us comfortable year round!
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They were great. Helpful, patience and very friendly.
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The service technician, Mike R, was very friendly and respectful. We have had several technicians from Comfort Experts over the past eight years, but Mike R is the best one we have ever had. He is a great guy.
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Mike was very polite and respectful. He seemed to know what he was doing. The only problem I have and this is NOT Mike's fault is that the prices for these "Hard and Soft start up kits" are extremely expensive. I paid $379.20 for a "Hard Start Up Kit" in 2022. This kit online is only $49.11. Now, I am being charged $1241.60 for a "Soft Start Up Kit" and this kit online is only $259.50. I don't understand why there is so much difference in the price.
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Alex and his helper was outstanding in the installation of my unit Very informative outstanding employees for your company
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1/22/26 Have excavation coming out to do an access pausing job will return first call tomorrow to install not enough room under beams to work
Removing geothermal and replacing with (2) gas upflow systems 24k left side bedrooms and 30k right side bedrooms with high efficiency filtrations, code kits, new flue pipe, power circuit to outdoor, new linesets and tstat wire
Project is to replace 20 ft of sewer under home difficult access Will install tomorrow requesting help because under home
Eval- Geo thermal heat pump has been going through issues, last major repair through HW were the water pumps, they were recently replaced, customer informed me that they added “Leak Stop” and that they didn’t find the leak, only that they added 407C and charged it on Thursday of last week but when I connected my gauges, nothing shot out, 0 psi on both sides Informed customer that the Low Pressure cutoff was tripped and not allowing voltage to go through to entire system Customer ultimately would like a system replacement quote for both geothermal heat pumps to change to furnaces Comfort Advisor is scheduled for today 3-5 pm Thank you for choosing Comfort Experts, have a great day
1/14/26 Membership and lav drain clearing. Pulled p trap dumped with videos of what came out ran a sink auger with pictures. Filled sink 4 times and drained. Customer was happy with work completed and I showed her what all I got out of the drain. Put sticker on unit as well as water heater Need to return tomorrow 01/15 with Mark W customer would like it to be after 10 Mark and Zach retuned. Ran camera in yard line found roots every in the clay pipe every 3 foot showed home owner and explained to here that it is not good and showed her pictures of roots.
I know it's not got all the other facts but we can get that add when we know how many you want
Evaluated home’s layout for estimate on HVAC, electrical, and plumbing work to be done during the remodel. Will run HVAC loads to verify proper sizing of systems and ductwork. Will follow up next week with estimates.
Came out for a complimentary Plumbing evaluation set by another trade 3/4 in cold water supply in hall closet had been chewed through by a rat replaced a one foot section and turn the water back on everything is fine thank you for choosing comfort experts!
On this job I installed new iaq200 and flame sensor. Job completed system ready for work.
On this job I looked at the heating side. The system tested in tolerance besides a 90° flame sensor. TD is over 30. Adding new flame sensor Adding new iaq200. I'm ordering a iaq200 and 90° flame sensor
Came out here for fan in bedroom not working and to take a look at it and got here and finish spinning at very slow speed and motor is humming and not moving when it changes so from experience motor and seized up and just from overtime has gone bad it needs to be replaced so talk to customer about replacing the fan if they provide it and also if they wanted to just replace the motor but it would turn out to cost around the same but same quote to customer and they will reach back out to us if they want to do it
For this call we performed a double super tune-up. The unit downstairs was running within normal limits we did not see any thing that was worth noting as far as performance reliability safety and efficiency. The unit from upstairs had bio growth inside of the plenum and on the blower, was missing a drain safety or wet switch, had a condenser fan showing signs of overheating and over amping during run time, and a defrost control board that was showing signs of wear and tear. I spoke to homeowner about options for a refurbishment for the upstairs unit and they stated that they were planning on replacing the whole unit in the future probably when it fails. I offered to have a comfort advisor come and give him an idea of what a new unit would cost them, they politely decline and said they are not ready for it yet. No further suggestions were made, thank you for choosing Comfort experts, have a great day!
12/19/25 Need to do a psi test on the home before we start Will need to do elc and plumbing and ac for the add on Will need to return Monday with Brian Hobson to go over how we can get air conditioning to the master bedroom
