Abel Sifuentes was an awesome tech. Polite, well informed, knowledgeable, efficient, and kind! Had our AC back up and running in under 30 min, we are so thankful to his expertise.
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Daniel did an amazing job and explained step-by-step the work to be done, verified we were comfortable with the work, and finished the work and under 45 minutes. Top-tier service!
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My sewer line needed replacement, and Wade and his team did an excellent job. Then, he went above and beyond to make certain my insurance covered it to a great degree! I’m so very happy for all he did! Good man!!!
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Mike Robles was a great tech! Efficient, kind, knowledgeable, respectful, and went above and beyond to help me find solutions for what we needed as well as letting us know prices upfront. I love the transparency and validation with this company.
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When I discovered a problem with my new water heater late evening, I called it in and got Beverly. She orchestrated things so Jerred came out that evening at 9:00, and the issue was resolved! Thanks for your hard work, Beverly! It meant a lot to me!
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Jerred came out in the late evening to fix a leak in my new water heater. He left my home at 9:30 facing a long drive home. This service is very much appreciated! Thank you, Jerred!
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Jerred is very knowledgeable and he was able to point me in the right direction.
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We’ve had Comfort Experts for 20 years and they are the best. Garrett is top notch. Appreciate their friendly, trusted customer service.
Response from Comfort Experts Inc.:
Thank you for the 5-star rating and the kind words about our heating repair service and Garrett! We're delighted we could get your heat pump back up and running quickly and efficiently. We appreciate your trust in us for all your furnace repair needs.
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Mike R was professional and friendly. He was very informative.
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Arrived for service eval Contactor failed Hard start failed Flame sensor and ignitor nearing failure Blower extremely dusty and inefficient System has had a rough life Comfort Advisor Tomorrow 12-3
Quoted a 30k straight cool closet down flow inside unit only $8,200
During this visit I discovered that the down stairs thermostat failed because it would send 24v off and on. So I installed a new one. Upstairs had 2 main failure points the y control behind the thermostat broke also outside defrost control is having failure. I by passed the board the system would work fine. I turned it off and did a hard reset wired the board back and it worked agian. I recommend we order a new defrost control board under warranty and add easy starts to both system. These easy starts can protect the system in many ways. After talking more he decided it best we do the easy starts. This is now installed along with thermostat. **********I'm going to pause the call so the office can collect the invoice amount.************
Found unit completely out of freon leak at evaporator coil evaporator coil Frozen this is a rent house will need to contact homeowner to see about replacement options got homeowners phone number from Renters left message with homeowner waiting for call back
Came to job 4 quote to add vanity lights over mirror in bathroom customer is just going to check online and check reviews and compare our company to the other company and will let us know if she decides us
Customer did not show up to appointment, I talked to her this morning and gave her some options over the phone she will discuss with her husband.
Found bad capacitor changed out warranty capacitor unit now working properly free on level is good
For this job I performed a evaluation. Upon arrival homeowner let me know that the fan on the condenser was not wanting to run but if he would push it a little bit it would run for a little bit. I immediately checked the capacitor, the capacitor was visibly damage likely a result of over amperage. I recommended replacing capacitor, adding a compressor saver kit, and signing up for a membership for discounts and benefits. Homeowner agreed for the compressor saver and capacitor but declined the membership. Once I installed the compressor saver and the new capacitor the system began to run within normal limits. The Delta was a 17. No further abnormalities were noted during inspection, thank you for choosing comfort experts have a great day!
For this job I performed a evaluation. Upon arrival homeowner showed me the water damage that has happened from leaking coming from the inside unit. I checked refrigerant levels tested the drain line and notice when the system was running that the evaporator coil was sweating a lot and dropping water on top of the blower. Pictures show damage that has been done over time of this happening. We suspect that the system is an upflow system installed for a downflow. I recommended homeowner get in contact with the install company and see if they are able to get a downflow kit for the system, install,and repair issues or for homeowner to reach out to me to schedule a comfort advisor to give an estimate for a downflow system. Thank you for choosing come for experts have a great day!
On arrival condenser was running but there was no air flowing. Found x-13 motor failed due to a filter between the blower and coil that the homeowner was unaware of. Primary drain line was clogged and condenser capicator appears to me incorrectly sized with an 80 mfd for the compressor and a 10 for the fan. Due to age and condition of system along with the cost of repairs I recommended speaking with a comfort advisor about replacement before proceeding. Visit is scheduled for 6-8. On
First evaluation the customer system was no longer running outside but the indoor was. The customer stated that the breaker for the condenser was tripping even when they reset it. I started by taking the capacitor which was good. I unwired the compressor and left the fan connected and turned on the condenser and the breaker did not trip indicating that the compressor is grounded. I confirmed by testing each terminal to ground and the start winding was the problem. The customer system is from 2012 and they agreed to have a project manager come out tomorrow 9 June first thing in the morning to talk about replacement.
For this evaluation the customers condenser fan motor had seized up so the system was not cooling even with the compressor running. So to the customer about his options and that this time he wanted to just replace the condenser fan motor which I did and changed out the capacitor as well so it would match that motor. Tested everything out and the refrigerant levels in the system look good however the TXV appears to be restricted as I had a 10° sub cool and a 26° superheat with the system only producing an 11° Delta.
Completed cooling tune-up all electrical components good Freon levels good temperature split good clean condenser filters good drains clean and clear
