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Mike Robles was a great tech! Efficient, kind, knowledgeable, respectful, and went above and beyond to help me find solutions for what we needed as well as letting us know prices upfront. I love the transparency and validation with this company.
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When I discovered a problem with my new water heater late evening, I called it in and got Beverly. She orchestrated things so Jerred came out that evening at 9:00, and the issue was resolved! Thanks for your hard work, Beverly! It meant a lot to me!
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Jerred came out in the late evening to fix a leak in my new water heater. He left my home at 9:30 facing a long drive home. This service is very much appreciated! Thank you, Jerred!
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Jerred is very knowledgeable and he was able to point me in the right direction.
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We’ve had Comfort Experts for 20 years and they are the best. Garrett is top notch. Appreciate their friendly, trusted customer service.
Response from Comfort Experts Inc.:
Thank you for the 5-star rating and the kind words about our heating repair service and Garrett! We're delighted we could get your heat pump back up and running quickly and efficiently. We appreciate your trust in us for all your furnace repair needs.
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Mike R was professional and friendly. He was very informative.
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Mike Robles was friendly, thorough, and professional while performing our fall checkup of our two Geothermal heating/cooling systems. I highly recommend Michael.
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Both Zak and his assistant did a great job. Explained the heating system and made recommendations
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Comfort has always been great and I appreciate their once a year tune up to get me ready for the next year!
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I think he was very informative, and very professional. Thank you .
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Today we showed up for a warranty super tune-up on a nine year old heat pump checked everything indoor and outdoor and heat mode and in cool mode all electrical components tested out within manufacturers specifications we changed the filter and flushed the drain line with white vinegar washed the outdoor condensing coils and addressed the homeowners questions and concerns we discussed options for duct cleaning and upgrading the UV system however this is something the homeowner is going to have to wait on today he did decide to upgrade his membership to our new home and budget protection plan allowing him to utilize his free visit with that plan and gaining better coverage
No issues with system components High voltage power was lost at some point and the thermostat had reset Electrician scheduled for Thursday to check panel for issues related to high voltage dropping May be interested in upgrading to a 200 amp panel due to workshop in the back
On this job I inspected the system agian for hail damage. This is stuff I saw during the tune up. The system has micro channel coils not really something I can comb out. But the amount of damage is very small. There are no ill effects to the operation of the unit. Hes decided with me that the system if fine and needs no repair.
On this job I found a leak at the condensor coil and made a repair to it. Did not have time to do complete tune up. Customer will reschedule for this at later date.
I have informed the Custmer of the nature of the problem and how the power consumption of the space heaters takes the majority of the 15 amp by it's self and if anything else is turned on it might trip
For this evaluation the customers system was freezing up and the blower was not running. The system would run when the thermostat was set to "On" but would not run when set to "Auto", causing the evaporator coil to freeze up. I tightened the low voltage lines on the thermostat and after a delay the system started running like it was supposed to when the blower was set to Auto. When I gauged up I also had a 33⁰ SH with a piston metering device, and a target of 14⁰ indicating the system is under charged. I spoke to the customer that the system was under charged and based on how young the system is and the poor quality of install (See photo of buried refrigerant lines as the system was not set on a platform) I believe that the system was not properly charged with refrigerant after installation and is why it has not been running efficiently and another contributing factor as to why the evaporator coil was freezing up. I added exactly 16oz of 410A to the system and got it to a 14⁰ target Su
For this super tune-up I inspected the customer's furnace and condenser. Customers were having an issue with the furnace at night not reaching temperature because the thermostat was sending a signal for both heating and cooling at the same time, I replaced the thermostat under warranty and once I got it on I test it in both heat and cooling and it started working like it should.
For this no heat call the customer's fuse at the air handler was popped, therefore preventing the system from running. Tried the number of different methods to include the hopscotch method jumping R to each individual call however I was not able to immediately replicate the low voltage short. I inspected all the low voltage wiring and found rubout of R on the gutter outside where the tstat wiring goes from the attic to condenser. I taped up the rubbed out area and insulated the wiring with electrical tape. System was heating and running upon departure. Customer would like to have a plumber Jerred to come look at their upstairs toilets, Wednesday April 9th early afternoon please. Customers would like a phone call before heading out 817-240-3229
For this job I worked on 50% of the level one duct cleaning and Ivan completed the other 50% in order to do 100% of the level one duct cleaning
Came out and gave revised estimate for sewer line replacement
Performed cooling tune up Washed condensor and tightened connections Delta 21 Refrigerant is good Reccomended dual run capacitor - out of tolerance Replaced filter Indoor coil has medium build up System left on original settings at exit
Performed super tune ups Washed condensor and tightened connections Replaced filters Deltas 21-19 Refrigerant is good Reccomended blower capacitors Reccomended dual run capacitor Reccomended indoor blower motor Systems left on original settings at exit
Arrived for STU filter fine Drains clear Pulled and cleaned blower. Treated coil with cleaning solution and installed IAQ300 package L1 duct clean scheduled for Monday evening with Joe Condenser coil clean Capacitors motors and refrigerant are fine
3/25/25 Showed up for a warranty cooling tune-up however a hail storm rolled in while I was assessing the outdoor unit unable to complete my work today homeowner has opted for a deep cleaning of the outdoor condensing unit which we will return to complete when the weather is clear
Customer was not home housekeeper was present was not able to discuss any options with homeowner emailed est