The service technician, Mike R, was very friendly and respectful. We have had several technicians from Comfort Experts over the past eight years, but Mike R is the best one we have ever had. He is a great guy.
Overall Experience
Quality
Price
Convenience
Mike was very polite and respectful. He seemed to know what he was doing. The only problem I have and this is NOT Mike's fault is that the prices for these "Hard and Soft start up kits" are extremely expensive. I paid $379.20 for a "Hard Start Up Kit" in 2022. This kit online is only $49.11. Now, I am being charged $1241.60 for a "Soft Start Up Kit" and this kit online is only $259.50. I don't understand why there is so much difference in the price.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Alex and his helper was outstanding in the installation of my unit Very informative outstanding employees for your company
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My service tech Cody was promptly on time to service my AC Unit this unit wasn’t serviced since it was installed in our new home. So a word to the wise when you buy a new build home at closing have the builder have you AC services. Thank you Cody for servicing our AC unit
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great customer service and a fair price. Very knowledgeable.
Overall Experience
Quality
Price
Convenience
Abel Sifuentes was an awesome tech. Polite, well informed, knowledgeable, efficient, and kind! Had our AC back up and running in under 30 min, we are so thankful to his expertise.
Overall Experience
Quality
Price
Convenience
Daniel did an amazing job and explained step-by-step the work to be done, verified we were comfortable with the work, and finished the work and under 45 minutes. Top-tier service!
Overall Experience
Quality
Price
Convenience
My sewer line needed replacement, and Wade and his team did an excellent job. Then, he went above and beyond to make certain my insurance covered it to a great degree! I’m so very happy for all he did! Good man!!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
On this job installed new easy start. The system is back online and ready for cooling.
On this job I looked at both heating and cooling. Heating has no issues. Furnace follows order of operations Cooling TD is 20 Sh 16 Sc 10.4 I'm ordering a easy start for this system
IAQ estimate Replaced value germicidal system with IAQ200 anti microbial mist and pan strip applied
Came to job for electrical inspection and everything looks good panel is older but still fun we've added surge protection on both panels and have solar connected to the house also have done some plumbing stuff as well here and everything looks good did talk to customer and they said everything has been working great no issues but told them to let us know if something does happen in the future
Super tune up Replaced filter Drains clear and treated with bleach Blower and coil dusty Biological growth present in the supply plenum due to failed UV system Declined repair or replacement today Furnace components functional. Had to clear a small blockage in the pressure switch tube. Cleaned condenser coil Fan motor is fine Compressor still drawing high amperage to start even with a functional hard start kit Recommended upgrading to soft start kit to prevent compressor failure Declined at this time Refrigerant is fine as well
Install Amana 2 stage 42k upflow gas with high efficiency filtration, uv with oxidation, new breaker and includes code kit
On this job I found a shirted out compressor. Rather then make repairs they want to talk about system replacement.
Today I showed up for an evaluation on the 15-year-old York heat pump system the unit was previously freezing up before the homeowner turned the thermostat to off and fan on however when I arrived it was 72° upstairs and the outdoors unit was continuously running this is due to a failed contactor welded set replaced the contactor and got everything operational as it should be however there was an arc flash whenever I opened up the indoor unit I was unable to find anything that was loose or burnt and I was not able to recreate the issue I also recommended replacing the defrost control board for the outdoor unit as a preventative measure but all we did today was replace the contactor
For this job I did a super tune up. Delta was good. Two filters need to be replaced. Heat strip amp draw good. Drain is good. At The outdoor unit capacitor is good. Running amps are good. In rush is a little high. Washed out coil. Refrigerant is good. running and cooling when I left.
Upon arrival for evaluation tenant showed me to thermostat and indoor unit and upon arrival to closet unit I heard clicking from a wet switch. I began with removing panels and found water buildup in evaporator condensate pan I removed return grille and found water buildup underneath wet switch. While trying to source exact location of clog I was able to remove clog completely out of drain pipe I tested drain with 3 more gallons just to be sure and no backups I then reset wet switch and system started cooling again I checked the rest of the system out indoors and everything else is in good condition Moved to outdoor to check as well and capacitor is in tolerance Contactor is in good condition And refrigerant had good readings Condenser coils were clean so I did not clean them Finished and went to review with tenant Recommended drain treatment strip to prevent clog again in the future but she said we would have to ask homeowner Tenant paint for service charge and signed Syste
Upon arrival for tuneup, homeowner showed me to thermostat and indoor closet unit. I asked for filters to replace which the homeowner mentioned that she just recently changed it out, lastly I asked for a container of bleach which she provided. I began tuneup with checking temperature deltas and had a perfect 20° of cooling from return to supply I then checked filter and return area, filter was brand new and installed correctly Checked blower motor, fins were clean and in good condition Checked Evaporator coil which was clean and in good condition Checked drain line with bleach then with 2 gallons of water and had no backups I checked electrical connections to see if any were loose and tightened the ones necessary Lastly homeowner asked if I could also check heating while I was there which I did, inducer motor amps are good and sequence of operation was working as it should I then moved to outdoor unit and began with checking safety disconnect which was in good condition I removed c
Upon arrival for tune up maintenance, homeowner provided new filter for replacement. She showed me to outdoor package unit. While inspecting unit I got stung by wasps that were in bush next to unit. Went to grab tools and wasp spray, I was able to get rid of wasps and nest. Unit had lots of buildup on condenser coils, began with checking electrical parts and connections. Capacitor in tolerance Compressor saver in good condition Contactor in good condition Blower in good condition Evaporator in Good condition Drain pan in good condition and no clog in small drain line Checked condenser fan, in good condition Cleaned condenser coils from inside out then sprayed off the sides to clear debris Vacuumed water buildup that was under blower fan Vacuumed leafs that were in condenser side Cleaned off all dust and webs in electrical compartment Cleaned and finished up outside and checked Delta inside the home Had a perfect 18° of cooling, reviewed with homeowner and system was left on coo
8/22/25 Evaluated dryer circuit. Initial readings at the receptacle were phase 1 to phase 2 = 244 volts. Phase 1 and phase 2 to ground 80 to 83 volts. Wire is spliced at non-accessible junction box beside sink that was added during a remodel. Recommend replacing with dedicated circuit from panel to dryer in flexible conduit through attic due to living in the country where mice are present. Total for circuit would be $1,724 - club savings $344.80 = $1,379.20. Circuit replacement needs to be scheduled for Tuesday August 26.
Found bad dual run capacitor on condenser changed part unit now working correctly free on pressures good collect the payment by credit card
