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Mike took the extra time to resolve the problem, explain options and assure the unit was running properly until preferred thermostat arrives. Thank you hobson/comfort air for keeping us comfortable year round!
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They were great. Helpful, patience and very friendly.
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The service technician, Mike R, was very friendly and respectful. We have had several technicians from Comfort Experts over the past eight years, but Mike R is the best one we have ever had. He is a great guy.
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Mike was very polite and respectful. He seemed to know what he was doing. The only problem I have and this is NOT Mike's fault is that the prices for these "Hard and Soft start up kits" are extremely expensive. I paid $379.20 for a "Hard Start Up Kit" in 2022. This kit online is only $49.11. Now, I am being charged $1241.60 for a "Soft Start Up Kit" and this kit online is only $259.50. I don't understand why there is so much difference in the price.
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Alex and his helper was outstanding in the installation of my unit Very informative outstanding employees for your company
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My service tech Cody was promptly on time to service my AC Unit this unit wasn’t serviced since it was installed in our new home. So a word to the wise when you buy a new build home at closing have the builder have you AC services. Thank you Cody for servicing our AC unit
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1/14/26 Membership and lav drain clearing. Pulled p trap dumped with videos of what came out ran a sink auger with pictures. Filled sink 4 times and drained. Customer was happy with work completed and I showed her what all I got out of the drain. Put sticker on unit as well as water heater Need to return tomorrow 01/15 with Mark W customer would like it to be after 10 Mark and Zach retuned. Ran camera in yard line found roots every in the clay pipe every 3 foot showed home owner and explained to here that it is not good and showed her pictures of roots.
I know it's not got all the other facts but we can get that add when we know how many you want
Evaluated home’s layout for estimate on HVAC, electrical, and plumbing work to be done during the remodel. Will run HVAC loads to verify proper sizing of systems and ductwork. Will follow up next week with estimates.
Came out for a complimentary Plumbing evaluation set by another trade 3/4 in cold water supply in hall closet had been chewed through by a rat replaced a one foot section and turn the water back on everything is fine thank you for choosing comfort experts!
On this job I installed new iaq200 and flame sensor. Job completed system ready for work.
On this job I looked at the heating side. The system tested in tolerance besides a 90° flame sensor. TD is over 30. Adding new flame sensor Adding new iaq200. I'm ordering a iaq200 and 90° flame sensor
Came out here for fan in bedroom not working and to take a look at it and got here and finish spinning at very slow speed and motor is humming and not moving when it changes so from experience motor and seized up and just from overtime has gone bad it needs to be replaced so talk to customer about replacing the fan if they provide it and also if they wanted to just replace the motor but it would turn out to cost around the same but same quote to customer and they will reach back out to us if they want to do it
For this call we performed a double super tune-up. The unit downstairs was running within normal limits we did not see any thing that was worth noting as far as performance reliability safety and efficiency. The unit from upstairs had bio growth inside of the plenum and on the blower, was missing a drain safety or wet switch, had a condenser fan showing signs of overheating and over amping during run time, and a defrost control board that was showing signs of wear and tear. I spoke to homeowner about options for a refurbishment for the upstairs unit and they stated that they were planning on replacing the whole unit in the future probably when it fails. I offered to have a comfort advisor come and give him an idea of what a new unit would cost them, they politely decline and said they are not ready for it yet. No further suggestions were made, thank you for choosing Comfort experts, have a great day!
12/19/25 Need to do a psi test on the home before we start Will need to do elc and plumbing and ac for the add on Will need to return Monday with Brian Hobson to go over how we can get air conditioning to the master bedroom
On this job I looked at the duct work. They have some biogrowth n the airhandler around the blower motor housing and evap coil. The ducts visible dirty and need to be cleaned
On this job I looked what 1 system in both heating and cooling.. I'm happy to report that the system test in tolerance on both sides Super heat 23 Subcool 6.2 TD 20° Concernes Biogrowth starting to develop on evap coil Jumper disconnect where fuse should. Duct cleaning needed. Some grills are dirty.
Today replaced the indoor evap coil. System is now back online and ready for heating
On this job I found a leak in the evap coil. I'm ordering an new OEM evap coil with txv
Fans and closet light are fully functional
