Very informative and fixed my air condition reconnecting a loose wre
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Justin kept me informed of the findings concerning my air conditioner. He updated me on the progress of what was required to fix the issues. N
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See above
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Michael was professional, knowledgeable, and friendly. He checked out all three of our units, and explained what he was doing, and what he found with each unit. I would welcome him back any time we needed a tune up or service to our units.
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Gave a brief tour of location of HVAC equipment for annual tune-up to the technicians. They got to work, completed job professionally and cleaned up before leaving. Easy as it gets for customer.
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Ryan and his assistant did an amazing job!! They completed the task in a timely manner, they were knowledgeable and patient with all my questions, respectful and thorough! I appreciate their hard work, attention to detail, and amazing work ethic.
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Ian was prompt and professional. Didn't charge extra or push for anything we didn't need. Even gave his professional opinion how to proceed about something that may need to be replaced in the near future
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Comfort Experts' technicians are good people and work very hard. The problem is that the units they are installing are not holding up. They have repaired the unit several times since it was installed back in 2020. The outside unit was replaced in 2023.
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Ryan was perfect, and I appreciate him so much. Between the tracks that reached out on our behalf, him, and the owner Brad - they have saved our family and i am forever grateful.
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Brock S. Was an amazing tech! Very patient and knowledgeable. The parts and labor are expensive even with warranties. We have four loans out now for repairs on our new system we had installed in 2018, about every 2-4 months something happens to it that costs us usually between $2,000 and $14,000 - but the techs that come out to the house are amazing😁
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Mark and Justin did a great job repairing our A/C unit. They were very professional and knowledgeable. They were also very polite.
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For this super tune-up I inspected the air handler and condenser. The air handler and evaporator coil was extremely dirty and rusty. When I gauged up to the condenser my saturation temp was below freezing indicating there was either an Air Flow restriction or low refrigerant. I like search the evaporator coil where I was getting positive alerts on my detector indicating a leak was present near the loops of the coil. Inform the customer of what I found and gave him a couple recommendations such as replacing the coil, a level 7 coil clean, or replacing the entire unit. Additionally the capacitor which was out of tolerance, which I informed the customer it could fail at any time being that it was out of tolerance. The customer stated he would like to talk to his wife about the options and wanted to see prices before discussing with a comfort advisor.
For the super tune-up I inspected the air handler and condenser. All equipment was measuring with a manufacturer specs and running well. Inspecting the air handler the drain line does not have a secondary nor does it have any water safety. I highly recommend to the customer getting some sort of water safety whether a wet switch or float switch to prevent drain line issues and water damage. Additionally I recommend a UV system to eliminate biological growth, as well as replacing the defrost control board soon as there are hot spots which is a sign that board could fail. Lastly I recommend to the customer a membership, and I explained the benefits of being on a membership.
For this job I came back to leak search the evaporator coil and condenser for a possible leak. I inspected and searched the evaporator coil where I indeed was getting positive hits on my leak detector multiple times and in multiple areas. I also leak searched the condenser where last time I was getting hits near one of the pressure switches, however this time I was not getting any indications or hits on my detector. Likely last time this was caused by me gauging up and refrigerant spraying out from the high pressure line and remaining in the condenser, resulting in positive Hits. This call will be paused while waiting for the new evaporator coil to come in.
4/20/24 - Tech Cody arrived to customer's home and met Mr. Bearden. he showed me inside to the indoor unit, and explained that he had tried to put in some electrical components himself but didn't know how to do it. While looking at the equipment I tried to get the relay and transformer wired in but ran into trouble whenever I realized that there was an extra relay and wires in the circuit. I called Mark W for assistance and he instructed me to ask the customer to reschedule for first call Monday when we both can come out to examine the system. The homeowner was okay with this
04/20/24 Tyler s- cleared shower drain of hair and tub drain.
For this evaluation the customer stated their furnace was leaking from the coil. I showed up and opened the coil door and immediately notice the coil was frozen. The filter was not dirty so I went outside gauged up and had a below freezing sat temp. I like searched the EVAP coil however with the amount of ice buildup I was not able to get any solid readings from inside. Some sporadic hits but nothing steady enough to confidently say that's where it was coming from. I added refrigerant to detect where the leak was coming from on the condenser and was getting an indicator on my leak detector that a leak was somewhere in the vicinity of the compressor and low pressure switch. I sprayed bubbles on it however was not getting any indicator of an air leak. I called my supervisor Ryan and informed him of what I was seeing, and we agreed we would come out together next week. I added enough refrigerant to sustain them until we can get back out there. Due to me missing the low refrigerant on m
For the super tuna if I inspected the air handler and condenser. I'll equipment was measuring with a manufacturer specs and running well. During my inspection of the air handler I noticed there was no water safety on the primary drain line I do recommend them getting water safety installed.
EVAL SYSTEM DOWN -UNIT BLOWING COOL AIR WITH THERMOSTAT TURNED OFF
Arrived for CTU Replaced filter Drain is clear Blower coil duct work covered in drywall dust Washed condenser coil Motor capacitor refrigerant all fine Recommended full system cleaning uv system and hard start kit Customer declined until flooring and plumbing work is paid off
Installed pan treatment, Dual run cap and compressor saver
For the super tune-up I inspected the air handler and condenser. All equipment was measuring within manufacturer specs and running well. Customer had a full switch on the drain pan however no water safety on the primary drain line. I recommend getting a float switch put on the primary drain line, a compressor saver, surge protection with the kind of system they have to protect it. Lastly their system is approximately 4 years old and there's already dust buildup in the supply plenum and blower wheel therefore I recommend a Aprilaire media upgrade kit. Customer said he'll talk it over with his wife and call the office and they decide to move forward.
Upon arrival indoor was Blower, outdoor was off. Checked line voltage and low voltage. Had no low voltage at Condenser, took thermostat off wall and found y wire was loose. Tightened wire and outdoor Condenser came on. Checked all components on out door. System running in cool mode Customer confirmed
During inspection verified that system was working properly Spoke to customer about recommendations for the system including a new uv bulb and upgrading to the aprilaire filter kit so catch more dirt and dust before getting to the unit Customer wanted to hold off for now and possibly give us a call back if they decide to move forward
