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They were great. Helpful, patience and very friendly.
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The service technician, Mike R, was very friendly and respectful. We have had several technicians from Comfort Experts over the past eight years, but Mike R is the best one we have ever had. He is a great guy.
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Mike was very polite and respectful. He seemed to know what he was doing. The only problem I have and this is NOT Mike's fault is that the prices for these "Hard and Soft start up kits" are extremely expensive. I paid $379.20 for a "Hard Start Up Kit" in 2022. This kit online is only $49.11. Now, I am being charged $1241.60 for a "Soft Start Up Kit" and this kit online is only $259.50. I don't understand why there is so much difference in the price.
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Alex and his helper was outstanding in the installation of my unit Very informative outstanding employees for your company
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My service tech Cody was promptly on time to service my AC Unit this unit wasn’t serviced since it was installed in our new home. So a word to the wise when you buy a new build home at closing have the builder have you AC services. Thank you Cody for servicing our AC unit
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Great customer service and a fair price. Very knowledgeable.
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Abel Sifuentes was an awesome tech. Polite, well informed, knowledgeable, efficient, and kind! Had our AC back up and running in under 30 min, we are so thankful to his expertise.
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For this call I performed an evaluation. I discovered the unit was not set as a 2 stage heat pump in cool cloud settings and that the unit was slightly overcharged hitting head pressure and prematurely shutting off. Left system running on 75 heat.
For this Job I performed an evaluation. The unit was heating within normal spec limits with and without heat strips at the time of arrival. No active fault codes in cool cloud. Homeowner was running heatin emergency heat only. I reccomended running heat with the heat pump to maintain desired temperature in the home. Thank you for choosing comfort experts, have a great day!
Panel is definitely up for an update most likely replacement and there is a disconnect on the outside so no need to call the service provider The only other concern I have is with the general outlets they have served there time and most need to be replaced but these projects are not top of the priority list for them so will not be proceeding at this time
On this job I discovered a bad cap. Part is replaced and system is back online and cooling.
Was sent out here for a eval on the a/c system. Everything has checked within the manufacturer specs. Compressor tested at 13.6amps Condenser fan motor tested at 2.1 amps Refrigerant charge was within range. No signs of air leakage in the attic.
11/20/25 Tried calling the homeowner to schedule the Dig ring until it went to voicemail both times and the voicemail box is full so I was unable to leave a message I am going to pause this call and see if we get a hold of the customer 11/21/25 Today I attempted once more to call the homeowner both times it went to voicemail and the voicemail box is full so I was unable to leave a message not sure where to go from here I'm going to pause this call and if the customer calls back in please patch him through to me immediately so we can get this issue resolved
She wasn't interested in the permanent lighting we offer
Came out for a complimentary Plumbing evaluation set by another trade this was Mike r's customer they have a sizable leak in the front lawn they are losing 360 gallons a day homeowner has opted for us to bring a dig crew out here to locate the issue so we can quote the repair he also chose to go with a level 2 duct cleaning this needs to be scheduled first thing Monday morning and the office needs to reach back out to the customer to see about scheduling the Dig crew as soon as possible and make sure that I'm available to join them
On this job I looked at bothheat and cooling. Although the system satisfies the temp. The system is low on freon. Sub cool 1.5 super heat 39. This indicates it's loose freon and thus dramatically killing efficiency. They also have a plumber coming out to check a leak at the water main.
The system has no freon left in it at all. He wants to talk about System replacement at 10 am. I will also be back in the morning to leak search.
Showed up for a plumbing evaluation customer said she wasn't getting hot water when I showed up the pilot light was still lit so all I did was adjust the temperature I witnessed all the Flames come on the homeowner and I both verified that we understood the same things but there is no charge because I didn't fix anything and she was able to use her free Universal membership visit to cover coming out today thank you for choosing comfort experts!
Super tune up Blower and coil slightly dusty UV system fine Replaced filter Drains clear Gas flex line leaking Homeowner has a friend that will replace it for her She has smelled gas in other parts of the house previously Plumber scheduled tomorrow evening to check for other leaks Condenser coil clean Capacitor and compressor fine Condenser fan motor over amping and operating hotter than normal for these temps Declined repair at this time
IAQ estimate Current IAQ 300 bulbs will be out of date at the end of the month Recommend adding a third bulb for UVC filtration inside the air handler to prevent growth inside the system Growth is already present on the X13 plug Homeowner not home. Left voicemail and will follow up as needed
Super tune up 3 system Filters fine Drains clear Main system secondary pan rusted through and wasp nest at emergency drain line All blowers and coils are dusty and inefficient Furnaces are all function Both downstairs furnaces do not have proper combustion air conversions due to spray foamed attic after install Both downstairs systems are producing a 10 degree delta instead of a 20 All motors and capacitors are functional but showing signs of severe wear and tear All systems have biological growth present in the supply plenums Replacement recommended for both downstairs systems