Tyler was exceptional, professional, and knowledgeable. He was able to assess the problem and fix it quickly. Overall, outstanding job!
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He was wonderful, very helpful. The truck did not have the correct switch and he is looking for one
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Tyler arrived promptly and evaluated my needed modification and proposed a smart solution in short order. Work to be done next week when parts arrive.
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Never fails…every service call finds hundreds/thousands of dollars of needed work.
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Mark did a great job of servicing the unit and found a stopped up condensate drain which he was able to clear without difficulty
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Mark Denison did a great job getting my HVAC system up and running. He was professional, personable, and thorough. I always receive great service from Comfort Experts.
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everything from setting the appointment up to having them out was a dream will definitely use them again if anything else happens
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I have installed the customer supplied dimmer switch
I will return on Friday first call to install a customer supply dimmer
Will come back Saturday with a programmable switch for outside lights
12/3/25 She does need me to come back for installing a GFCI breaker customer supplied but doesn't have her work schedule so awaiting a phone call
Changed outdoor TXV and bi flow filter drier. Pulled vacuum to 500 microns and weighed in 14lbs of r410a refrigerant. Performed function check. System operating properly in heating and in cooling.
Upon arrival downstairs had a burn and smoke smell, pulled blower on downstairs unit found our silver tape on the inside of the supply plenum had felon had fell on the heat kit removed silver tape from heat kit made sure nothing else was obstructing or in the way or touching the heat kit ran heat kit for about 15 minutes with no issues and no other burn smells checked upstairs heat kit and found no issues customer was upset and wanted a duct cleaning done talked with Brian h per Brian level 1 duct cleaning to be performed for free talked with Joe and set up for Thursday
Breaker in Airhandler would only pass one leg of power. Replaced and left with system in heat
Completed STU for geothermal heat pump. Found build up on blower and growth inside drain pan and drain line. Recommend removal of blower and cleaning. Recommend clearing drain and adding drain
The light just needed to come down he didn't want a cover or anything else
Heating tune up performed today on an Amana heat pump with air handler installed in 2019. All electrical connections are tight with no corrosion. Heat strips are pulling proper amperage. Technician found that the system was low in refrigerant. Performed a complimentary leak search and found that there is a leak in the evaporator coil in the middle of the right side of the coil. Highly suggest a coil replacement under warranty. Warranty covers the part needing replacement and the labor involved but does not cover the cost of refrigerant lost. Customer shares the home and will need to discuss the repairs with the other home owners but fore making a decision. UV bulb needs to be replaced. All amp draws are within tolerance. Compressor and condenser fan motor are acceptable.
Replaced evaporator coil and TXV under parts only warranty. Pulled vacuum tp 500 microns and released the pumped down refrigerant. Added 32oz of r410a refrigerant. Performed function check. System running and operating properly at time of departure.
Discussed options with customer I'm going to pause this job customer is 98 years old and going to discuss with his two daughters about their plan with the house to know which option he's going with he is going to call me for Thanksgiving to make a decision on which level
11/22/25 The parts gotten are not correct need to talk to Brian and get the correct parts for Wednesday the 26th
11/20/25 Unable to complete tune up due to the rain. Customer would like to reschedule for next Tuesday the 25th in the afternoon. Completed a filter change and safety check of the air handler. Heat strips are pulling proper amperage. ECM blower motor is acceptable.