They arrived around 10 and got straight to work. They did a great job and cleaned everything up. The Unit works great and I am pleased.
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Justin was pleasant and efficient. He quickly identified my problem areas and made recommendations which although not popular are a necessary evil in making my system run better.
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Hobson & their technicians are the BEST!!! On time, courteous, respectful of customer's property & through in their jobs. We highly recommend them.
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Riley was very pleasant and very informative about my system with some options to improve it .
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Immediate response and quick thorough service. Ready for the winter!! Mark D. was excellent.
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Tyler was ver knowledgeable about his tasks & communicated with we throughout the inspection.
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Cody did an excellent job. He was extremely thorough. After he was finished with service he spent time showing us pictures of all key components of system and discussed their condition. He was by far the best technician we have ever had for our A/C service. Cody is a model for all other employees. Thank you Cody for your great work.
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Upsold and got us looking into a possible new water heater
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Tyler from Comfort Experts was a joy to work with. He is very respectful, polite and knowledgeable. He took the time to listen to my concern and patiently explained what he was doing and why. I highly recommend Comfort Experts and Tyler for your home needs
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Comfort Experts were really fast about getting in touch with me after my water heater stopped working correctly and Ian went above and beyond to replace our water heater
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Our AC went out yesterday evening. Mark was at our door first thing this morning and got the part replaced.
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Cody is the perfect example of an excellent employee for your company and service needs for your customers. I will ask for him specifically for each of my HVAC service requests. He is by far the best representative of your business that I have met, since moving to Granbury. A+++++ ⭐️⭐️⭐️⭐️⭐️
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Customers toilet had a bunch of plastic pieces and wet wipes stuck in toilet and I was not able to remove, installed new elongated toilet. Checked for leaks after installing no issues. Old toilet is still at customers house, had no room for it on my van, someone will be by soon to dispose of toilet for customer. Need to make sure we contact customer before sending someone out.
Install 2 stage 60k hz heat pump with high efficiency filtration, duct cleaning, and code kit
I have made estimate detailing the work to be done if they choose and if they would like to call and talk on it I'd be more than happy
12/3/24 No answer at the door will return after 5
Arrived to no heat. Customer states that system ran for about an hour before shutting down before reaching temperature. Found an L2 code on outdoor unit indicating a high pressure switch lockout. Outdoor coil was very dirty and was restricting air flow. Cleaned the outdoor coil. Performed a function check and system was able to reach desired temperature and did not shut down on high pressure. Air filter needs to be changed. System requires an Aprilaire 910 filter.
Customer replaced gas valve in furnace and flame would not ignite. Tested gas pressure and pressure was too low to create a flame. Raised lp gas pressure to 13 and system ran as should
2023 revolv airhandler Checked and tightened all electrical connections Washed Customes washable filters Drain was clear and draining Heat strips were functional and within manufacture range Blower motor and wheel were acceptable Evaporator coil was acceptable Recommended HBPPlan and uv system Signed up for HBPPlan
11/29/24 TS- found leak in main water line near fence between access hole for 2 shutoff valves and city water main. Line was detached at a repair cupling. Removed cupling and replaced with 3/4" pex
Main 2017 carrier airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Heatstrips were functional and within manufacture range Blower motor and wheel were acceptable Evaporator coil was acceptable Main 2017 carrier heatpump Checked and tightened all electrical connections Dual run capacitor was weak, 40/7.5 reading 27.9/6.4 Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Bedroom 2016 Goodman airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Heatstrips were functional and within manufacture range Blower motor and wheel were acceptable Blower capacitor was within manufacture range Evaporator coil was acceptable Bedroom 2016 America
2022 Amana airhandler Checked and tightened all electrical connections Changed Customer provided filter Uv system is functional Drain had slight build up in trap Heatstrips were functional and within manufacture range Blower motor and wheel were acceptable Evaporator coil was acceptable 2022 Amana heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended anti microbial pan treatment, Customer agreed to install pan treatment
11/29/24 TS - first flush toilet bubbled then gave way. Flushed another 6 times while running faucet and tub and no back ups. Customer stated that he called with the $17 service so I honored. No issues
11/29/24 -TS repaired 3" sewer line. Fitting disconnected from the joint as I was doing repair, because the line bellies and is under stress. Will have to return on Monday to finish repair. Schedule to be first thing in the morning with Adam B Customer is financing work, has been approved
Her panel looks good a little bit older but everything is how it should be connections are tight and the solar is functioning and up to date the GFCIs are present and working
Two r22 gas 2004 attic horizontal. 1inch filters. Blower wheels dirty. Blower capacitor 10mf below manufacturers tolerance. Inducer fan motor amps usage exceed manufacturers specifications. Flame displacement at burners when blower comes on. Flame sensor extremely corroded. Heavy rust on heatexchanger. Biological growth inside supply plenums. Evaporator coil heavy rust and refrigerant leaks detected. Flex gas line coming into cabin - code violation. Evaporator coil wall insulation falling off. Heavy rodent feces present. I shared all video/photo evidence with homeowner, explained symptoms, issues, performance and saftey of both units. Homeowner agrees that due to the age of the systems and the performance thereof, a CA appointment has been set for 12/3/24 @1p to discuss possible next steps. Homeowner knows he's on borrowed time. Homeowner has been made aware of the incoming refrigerant change in the industry and how it'll affect homeowners financially. Saftey being the
