Nathaniel,Ian, Adam(and helper),and Rob were all very nice to work with. They helped me so much getting the right stuff to the insurance company. These guys are professional and all about customer service. Office staff was also helpful. Great company to work with.
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These guys are great , professional and Very polite. Customer service was outstanding. Called them and they came out very quickly.
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These guys are all about customer service. They were polite and left the areas they checked out even better than they found them.
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Nathanael Burk was the electrician who came to our house today, not Jarred. Nathanael was excellent!! We will request for him to come back for check ups
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He did a excellent inspection and explained everything he was doing and what was expected.
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Very professional, personable, courteous. Cody went over the process with me every step of the way. I really appreciated his picture and the profile that was sent before he arrived. I made me very comfortable to know who to expect before he arrived. I will request him as my technician in the future
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Kellen is a first rate representative to your company, courteous and informative a pleasure to work with.
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He fixed my problem in short order and showed me how to do it myself next time.
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Justin was very friendly and professional. Explained issue with ease to understand.
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We asked for an estimate on electrical work that we wanted done on an outside patio being completed. It was not a cut-and-dried job, so Tyler & Nathaniel worked together to come up with a solution they believed would get the job done. Though we thought the solution was far too expensive for what we had allocated, theirs was not a bad response. I had to thank them for their time and efforts spent here.
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Kellen explained and showed pictures of our problem
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Tech Cody arrived to customer's home and met the homeowners. When I arrived the outdoor unit was not coming on. I was informed that the unit was hit with a lawnmower by the landscaper knocking it off the pad. When I opened up the unit I found the system locked out due to an open start circuit. I diagnosed a failed compressor saver, and failed auxiliary motor starter, the wires connecting to the auxiliary motor starter were melted where on the hermetic side. I replaced both parts under warranty P&L, and afterwards the unit kicked back on. I checked the refrigerant charge and found it was within tolerable levels. I shared my findings with the homeowners and replaced their filter on the way out. System was cooling when I left.
7/25/24 Arrived onsite tried to run camera from multiple avenues to figure out what was going on with system. Will need to return Monday and crawl under home and trace back piping for bathroom to find where the issue is cause camera is not making the curries correctly. Customer requested return visit for Monday of next week.
Duct cleaning, duct reseal, and install sump pump
Upon arrival I cst showed to the rooms that were hotter then the rest of the house After inspection of attic and finding guilty kinked ducts, broken ducts, and return air leaks I recommend the cst talks to CA about duct work redesign. Also found that the air handler has been under level since it was installed after pulling blower door and blower motor I found lots of biological growth and corrosion, recommended getting UV system installed, emergency drain pan is bent and corroded recommend replacement CA scheduled for tomorrow
Quick inspection of fridge outlet. Little customer education. Sold membership.
CtU completed Appon arrival superheat was low cleaned Condenser coils and system began running much more efficiently. Evap coil acceptable Electrical connections are tight and secure, capacitor within range, contactor operating correctly, cust recently changed filter Duct work in attic acceptable, recommend compressor saver
$583.83 was paid on Friday 7/19/24. This reflects the $49 service being applied to initial call if repairs were purchased. There is a chance I applied the numbers incorrectly. I replaced a capacitor (under manufacturersparts warranty), obtained a membership and homeowner purchased a 5t compressor saver. I did not have 5t compressor saver on my van. Today 7/23/24 I acquired the part, washed unit, and updated photos. System is fully functional. Pausing due to the unknown payment.
Service was to install a safety drain switch. Homeowner has been thinking of it since February 2024 (last technician visit). I noticed the pan treatment strip was outside optimal use. Saftey float switch installed on primary line. Condesate drain treatment strip replaced. I explained the need for a vent on the primary line, declined. System fully functional Drywall on pulldown ladder was compromised upon arrival.
2.5t 2022 amana hp. Installed by Daffen. Homeowner arrivedhalf way through my visit. Inrush Amp draw on compressor exceeds LRA, compressor sounds grinding, superheat and subcool levels are not up to manufacturers data specifications. I offered to charge the system correctly and install an IAQ product. Homeowner claims he will call Daffen ac company to fix the issues I found. Declined all work.
This house has just had a remodel done. The filter was caked. The system return is caked and the system is dirty. I recommend a level 2 duct cleaning. Today I did install a new rm1 iaq200 light system and put them on the home and budget plan.
This is a 4ton heat pump system. It has a bad blower motor x13. Rather then try and make repairs she would like to tall about system replacement tomorrow 9 to 12am.
Dryer vent issues clogged on vent capp Electrician scheduled for the 24th for fridge plug issues
Upon arrival, techs were shown the condenser. Customer had changed his filter a month before. He didnt not have one for us to change we checked for deltas. Techs checked the condenseder sub cool and superheat. Super heat was normal, subcool was fine. Inrush on compressor was at 25. The second condenser subcool was at 1 and the super heat 19. Once the condenser was cleaned it the sub cool was at 5 and superheat went to 15. The uv bulb was out and Customer had a replacement. Tech suggested a compressor saver
