Mark was efficient, knowledgable, friendly, and arrived on time. I will definitely continue using Comfort Experts and would be happy to have Mark perform my HVAC work again.
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Jake and Matt were quick to identify my situation and help me correct it. Sharp guys!
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Justin and Tyler did a superb job fine-tuning and performing maintenance on my air conditioner. They were courteous and polite, thorough and professional. They gave me a detailed assessment of their findings and highlighted potential problem areas that might cause problems sometime in the future, with pictures of everything to support what they found. I couldn’t have asked for better service and will surely use them again in the future.
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Jake was fine. I had the impression my work was scheduled to be done and it was really doing an estimate for work I’d given a complete description of. And the estimate was higher than expected. So I paid for a service trip to get an estimate and the appointment was delayed and ended up being during a time I said I wouldn’t be here.
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Mark quickly identified the source of our leak, reported it and explained what happened and what we can do to prevent it from happening again in the future.
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Tyler was exceptional, professional, and knowledgeable. He was able to assess the problem and fix it quickly. Overall, outstanding job!
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He was wonderful, very helpful. The truck did not have the correct switch and he is looking for one
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Tyler arrived promptly and evaluated my needed modification and proposed a smart solution in short order. Work to be done next week when parts arrive.
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Arrived to no heat. Customer had propane tank filled recently and the tank had been closed. Opened tank and bled the propane lines. Performed function check. System running and heating the home upon departure.
Super tune up performed today on a Trane heat pump and air handler installed in 2016. All electrical connections are tight with no corrosion heat strips are pulling proper amps, esm blower motor is acceptable, blower and evaporator coil are clean, refrigerant levels are in range, reversing valve and defrost control board are functioning properly, primary electrical control was buzzing and had voltage drop was replaced on his visit, dual run capacitor was within spec, out door unit washed and waxed, system operating properly upon departure.
Super tune up performed today on a Goodman straight electric system installed in 2020, all the electrical connections are tight with no corrosion each heat strips are pulling proper amps PSC blower motor are acceptable, blower wheel and evaporator coil are clean, customer did not have filter but he changes it on his own, compressor and condenser are within spec, refrigerant levels at range, outdoor unit washed and cleaned.
Leak is not under home it is about floor. Customer didn't want me to come in at this time wanted me to wait till 5 explain I couldn't do that customer is going to try to fix himself
2023 Nortek Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining at this time UV system is functional Heat strips were functional and within manufacture range Blower Motor and wheel have slight dust and dirt build up Evaporator coil has slight dust and dirt build up 2023 Ducane straight cool Checked and tightened all electrical connections Dual run cap was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from the bottom of the unit Washed condenser coils from the inside out Waxed the top of the unit Recommended micro air soft start kit or compressor saver
Arrived to no emergency heat. Found a failed connection on the W2 wire. Fixed connections and performed function check. System operating normally at time of departure. Customer has a level 2 duct cleaning set up for the morning of the 7th. Customer has paid 1100 down and will pay the remainder upon completion of the duct cleaning.
Customer states there were heavy vibrations coming from the outdoor fan. Technician found ice build up in the fan blade. Cleaned the fan blade and performed function check. System running normally at time of departure.
Upon arrival techs found that the zone system board was shutting the emergency heat kit off and on due to the temperature sensor for the board was in the supply plenum Techs took out the temperature sensor and the emergency heat kit stayed on for over 25 minutes. Techs installed the temperature sensor in the correct spot Unit is working properly at this time
Fix pipe Fixed pipe on toilet under home and added a stop for toilet Will need to make sure care runs Please call customer in the morning
Heating tune up performed on American standard propane furnace installed in 2020, all electrical connections are tight with no corrosion. Gas valve, burners and igniter are all working properly. Heat exchanger is acceptable. Customer changes the air filter regularly. Customer has an American standard thermostat with a pre programmed schedule on it technician turned off the schedule by customer request. System has a drain switch that is located in the emergency drain pan. It is recommended to add a drain switch directly in line with the primary drain to discover a drain blockage as soon as possible. Duct work is inefficient and is causing some air flow issues in the home. Suggest a duct redesign.
Super tune up performed today on a one year Amana heat pump with air handler. All electrical connections are tight with no corrosion. Each heat strips are pulling proper amps. ECM blower motor is acceptable and blower wheel, evaporator are clean.compressor and refrigerant levels are in range. Reversing value and defrost control board are working properly.Customer needs a new filter April aire 910. Outdoor unit was washed and waxed. Customer has signed up for a 2 star membership plan for continuing warranty coverage. Technician recommends to customer iaq300 to help improve indoor air quality by eliminating biological growth and sterilizing the air.
Gave customer multiple estimates for whole home softening and filter system customer is waiting on Don estimates before approval of work Don needs to get estimates sent over asap please ... customer will schedule work upon approval
Customer is gathering estimates at the moment he does not plan on doing work for a month or so left estimates for tankless install and gas line to tankless heater and stove
Center job for customer thinking Tyler put in the wrong plug for his generator and got here and customer was wanting to change out the plugs to different ones because it wasn't the right ones but ended up talking to customer about it and figured out a solution that would benefit both of us so we didn't have to replace and repair anything and he wasn't going to have to spend any more money but customer is happy and everything is good
Super tune up perfomed today on a 9 year old Coleman heat pump with air handler. All electrical connections are tight withno corrosion. X13 blower motor is acceptable. Blower wheel and evaporator have some biological growth starting to form. UV bulb has expired and is not working. UV bulb needs to be replaced. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Reversing valve and defrost control board are working as they should. Heat strips are pulling proper amperage. Outdoor unit was washed and waxed. 45/5 dual run capacitor was showing weak and was replaced under warranty on this visit.