Justin was wonderful. Very patient with me. Answered all of my questions and explained what was in the photos he took. I hope he will be the technician who comes here the next time I'm schedules for a review or need help with something else
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Ian did an excellent job, was very thorough and explained everything that needed to be done. I will recommend comfort experts to others
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Very polite and knowledgable. I would request him to be my service technician if possible. He is definitely five star employee. Very patient with explaining process.
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Ian is a great technician. But I have 2 general comments about Hobson: 1. I was told that a technician would be here between 12 and 5 on 4/3. I waited patiently from 12 pm to 9 pm on 4/3 but no one ever showed up. And I was never updated about the technician's status. 2. To fix my problem I need a new condenser fan blade. Simple to replace and they are about $100, but when I tried to get one myself no one would sell me one because I am not a tech. Hobson will get me one and install it, but I was told it would be about $800. I could install the fan blade myself in less than 10 minutes. WHY ARE U CHARGING ME $700 FOR LABOR ON A SIMPLE 10 MINUTE JOB? DO YOUR TECHS REALLY MAKE $4200/HR???????
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Mark and Hunter did a fantastic job! Explaining everything along the way. Very nice guys and extremely knowledgeable and polite.
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Extremely proficient and prompt service. We called with a leaking hot water heater and Adam came out the same day. I will ask for Adam to help us on all of our future needs..he is courteous, knowledgeable, and professionally dressed. We also use Comfort Experts for our HVAC semi annual PMs and have found all of their staff to be wonderful to work with.
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$150 charge for retaping a ruptured duct is hard to believe. Filter changed and extremely clean for 5 months of use. Cody was very polite
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Ryan was very courtesy and friendly. He took his time to show and explain what needed to be done and why. He was patient with my questions and interested only in making sure we were up and running and satisfied . Thank you
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2014 Goodman airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was heavily compacted with dust and biological growth Uv system was functional 2014 Goodman Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended coil cleaning Customer stated they wanted touch screen Honeywell thermostat, tech did not have touchscreen Honeywell thermostat Customer wants to wait till next visit to clean coil
Left estimate for leaking toilet Tighted kitchen faucet. Customer is going to buy toilet at beginning of May for us to install.
2022 Amana airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was heavily compacted with dust and dirt Uv bulb was not functional Heat strips were functional and within manufacture range 2022 Amana heatpump Checked and tightened all electrical connections Dual run capacitor was out of manufacture range Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended pan treatment, uv bulb replacement, coil cleaning and compressor saver
Airhandler Checked and tightened all electrical connections Changed Customer provided filter Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was Heat strips were functional and within manufacture range Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended HBPPLAN, pan treatment, uv system and compressor saver
For this eval I should have to the home and the homeowner stated her unit was blowing out hot air when she had the thermostat set to 73° f. This was a package unit so I went to the condenser and tested the capacitor first, then gauged up where I had abnormal superheat and subcool. I went inside and used my heat gun and measured 110° f blowing out of the vents when it was 79° in the house. After jumping R,Y,G,O the system switched to cooling. After undoing that jump the system went back into heating, which led me to believe the thermostat was bad. Due to this homeowner being P&L I swapped the thermostat and programmed it accordingly. The system went into a 5 minute delay and then turned on and went into cooling. I left with the thermostat set to 78°. This customer switch to the new home and budget protection plan so her service fee was waived today.
For the super tune-up I inspected the air handler and condenser. All equipment was measuring within manufacturer specs and running well. I talked to the homeowner and recommended a number of different items for his unit to run smoother and more efficient. This includes a whole home surge protection, IAQ200 for cleaner air, and a compressor saver to lower LRA as his Inrush was already 2/3 of the manufacturers specs. Customer said he would talk to his wife about the compressor saver and whole home surge protection and get back with us if he decides to have them installed.
Txv installed, pulled vacuum and released refrigerant Insure correct operation and refrigerant levels, system is working efficiently
Cleaned all supply and return vents/grills Pulled and cleaned blower motor as well as coil and air handler cabinet in place Vacuumed out supply plenum Customer would like someone from the office to give him a call in regards to setting up and paying for his membership
Found the system on lockout due to communication failure to the outdoor unit. At the outdoor unit I found a low voltage wire not making a proper connection. After making the repair the system turned on and is now cooling the home.
Replaced compressor and the suction line bottomed out not allowing any refrigerant to go to the compressor. During further inspection I found that the system had two filter driers installed originally, replaced the outdoor filter drier already. Pumped system back down and removed the second filter drier, TXV has failed not allowing system to operate correctly. Need to order txv and return to install as soon as possible System is pumped down and ready for txv to be replaced. Explained to cust what was going on and they understood. Only doing a pump down charge on the txv replacement since most of the labor is already completed, OK by Mark W
Trane heat pump with air handler installed in 2011. All electrical connections are tight with no corrosion. X13 blower motor is acceptable. Blower wheel and evaporator coil are clean. Dual run capacitor is within tolerance. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Highly suggest adding a compressor saver to help with the efficiency and longevity of the the system.
