Jake and Matt were quick to identify my situation and help me correct it. Sharp guys!
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Justin and Tyler did a superb job fine-tuning and performing maintenance on my air conditioner. They were courteous and polite, thorough and professional. They gave me a detailed assessment of their findings and highlighted potential problem areas that might cause problems sometime in the future, with pictures of everything to support what they found. I couldn’t have asked for better service and will surely use them again in the future.
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Jake was fine. I had the impression my work was scheduled to be done and it was really doing an estimate for work I’d given a complete description of. And the estimate was higher than expected. So I paid for a service trip to get an estimate and the appointment was delayed and ended up being during a time I said I wouldn’t be here.
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Mark quickly identified the source of our leak, reported it and explained what happened and what we can do to prevent it from happening again in the future.
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Tyler was exceptional, professional, and knowledgeable. He was able to assess the problem and fix it quickly. Overall, outstanding job!
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He was wonderful, very helpful. The truck did not have the correct switch and he is looking for one
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Tyler arrived promptly and evaluated my needed modification and proposed a smart solution in short order. Work to be done next week when parts arrive.
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Never fails…every service call finds hundreds/thousands of dollars of needed work.
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Fix pipe Fixed pipe on toilet under home and added a stop for toilet Will need to make sure care runs Please call customer in the morning
Heating tune up performed on American standard propane furnace installed in 2020, all electrical connections are tight with no corrosion. Gas valve, burners and igniter are all working properly. Heat exchanger is acceptable. Customer changes the air filter regularly. Customer has an American standard thermostat with a pre programmed schedule on it technician turned off the schedule by customer request. System has a drain switch that is located in the emergency drain pan. It is recommended to add a drain switch directly in line with the primary drain to discover a drain blockage as soon as possible. Duct work is inefficient and is causing some air flow issues in the home. Suggest a duct redesign.
Super tune up performed today on a one year Amana heat pump with air handler. All electrical connections are tight with no corrosion. Each heat strips are pulling proper amps. ECM blower motor is acceptable and blower wheel, evaporator are clean.compressor and refrigerant levels are in range. Reversing value and defrost control board are working properly.Customer needs a new filter April aire 910. Outdoor unit was washed and waxed. Customer has signed up for a 2 star membership plan for continuing warranty coverage. Technician recommends to customer iaq300 to help improve indoor air quality by eliminating biological growth and sterilizing the air.
Gave customer multiple estimates for whole home softening and filter system customer is waiting on Don estimates before approval of work Don needs to get estimates sent over asap please ... customer will schedule work upon approval
Customer is gathering estimates at the moment he does not plan on doing work for a month or so left estimates for tankless install and gas line to tankless heater and stove
Center job for customer thinking Tyler put in the wrong plug for his generator and got here and customer was wanting to change out the plugs to different ones because it wasn't the right ones but ended up talking to customer about it and figured out a solution that would benefit both of us so we didn't have to replace and repair anything and he wasn't going to have to spend any more money but customer is happy and everything is good
Super tune up perfomed today on a 9 year old Coleman heat pump with air handler. All electrical connections are tight withno corrosion. X13 blower motor is acceptable. Blower wheel and evaporator have some biological growth starting to form. UV bulb has expired and is not working. UV bulb needs to be replaced. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Reversing valve and defrost control board are working as they should. Heat strips are pulling proper amperage. Outdoor unit was washed and waxed. 45/5 dual run capacitor was showing weak and was replaced under warranty on this visit.
Customers home is under construction no work close to being finished look at options for generator is not able to purchase at this time and cannot finance until the closing is finished with the house
Built and emailed estimate for string inverter replacement under manufacturer's warranty
Super tune up performed today on a Trane heat pump installed in 2019. All electrical connections are tight with no corrosion. Heat strips are pulling proper amperage. Blower wheel and evaporator coil are clean. Drains are clear of any blockages. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Outdoor unit was washed and waxed.
Upon arrival customer stated they had multiple companies out. First company replaced indoor TXV. Second company found system to be extremely low on refrigerant and gave price to replace system. During our evaluation found system to have 0 psi refrigerant. Found indoor coil rusted and multiple locations of oil spots. Coil has a refrigerant leak. Talked with customer about repair vs replacement. Customer is leaning towards replacement. Talked with customer about comfort Advisor Visit and set up comfort Advisor Visit for today as soon as possible. Comfort Advisor Visit set up for today confirmed by office.
Super tune up performed today. All electrical connections are tight with no corrosion. ECM blower motor is acceptable. Blower wheel has some slight build up starting to form. Evaporator coil is clean. Replaced UV bulb to help improve air quality in the home. Unit was slightly low on refrigerant. Performed leak search and was not able to find a leak. Added 24oz of r410a refrigerant. Compressor and condenser fan motor are acceptable. Outdoor unit wased and waxed. Compressor saver was replaced under warranty.
Upon arrival techs made sure heatstrips are functional and within manufacture range. Blower wheel and evaporator coil have heavy biological growth buildup. Dule run Capacitor was within manufacture range. Fan blades and motor were acceptable. Refrigerator levels were slightly off due to temperatures out side being cooler. Techs washed and cleaned condenser coils. Recommended level 2 duct cleaning Uv300 Install April air filter box at return for better filtration Compressor saver
Performed Tune up on east and west systems Checked all components and functions of the Airhandlers, found no issues at this time. All components and functionalities are within manufacture range. Checked all components and functions of the heatpumps, found no issues at this time. All components and functionalities are within manufacture range. Recommended surge protection
