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Tyler arrived promptly and evaluated my needed modification and proposed a smart solution in short order. Work to be done next week when parts arrive.
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Never fails…every service call finds hundreds/thousands of dollars of needed work.
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Mark did a great job of servicing the unit and found a stopped up condensate drain which he was able to clear without difficulty
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Mark Denison did a great job getting my HVAC system up and running. He was professional, personable, and thorough. I always receive great service from Comfort Experts.
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everything from setting the appointment up to having them out was a dream will definitely use them again if anything else happens
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Alex is the Best, didn’t have an issues with the system, He ended up driving an hour to walk me through changing the filter in the attic, felt really bad for that, but He handled it graciously and was extremely understanding about the misunderstanding
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Helped provide great options and resources on the things we needed and desired. Great input and professionalism.
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Knowledgeable, friendly, efficient service. Mark D thoroughly inspected our indoor and outdoor HVAC units, quickly diagnosed the problem, and had the units up and running in under an hour. Much appreciated on a hot day in Texas in August!!!
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Discussed options with customer I'm going to pause this job customer is 98 years old and going to discuss with his two daughters about their plan with the house to know which option he's going with he is going to call me for Thanksgiving to make a decision on which level
11/22/25 The parts gotten are not correct need to talk to Brian and get the correct parts for Wednesday the 26th
11/20/25 Unable to complete tune up due to the rain. Customer would like to reschedule for next Tuesday the 25th in the afternoon. Completed a filter change and safety check of the air handler. Heat strips are pulling proper amperage. ECM blower motor is acceptable.
Zoning bypass, plenums, insulation. 25% down with check, install 11-20
Super tune up pee med today. It is raining heavily and the technician was not able to get accurate refrigerant readings due to the rain. Indoor temperatures were acceptable. Heat strips are pulling proper amperage. Filter was changed recently. UV bulb needs to be replaced. UV will turn on and then shut down almost immediately due to a faulty bulb. All amp draws are within spec. Reversing valve and defrost control board are in working order.
Came to house to quote adding generator plug in garage for powering panel and power goes out and quoted customer to add plug and customer agreed to do it so just waiting for part to come in then we'll schedule to come back out and do the work
Arrived to no cool. System shows to be low on refrigerant. Performed a leak search and found a leak in the upper left side of the evaporator coil. Need to order a new coil for replacement as soon as possible. Customer has paid half down and will pay the remainder upon completion of work.
Alex D 11/18/25 Found wet switch had tripped at indoor unit Tested drain line with 1 gallon of water it appears that the homes drain line is clogged enough that the water from the system backs up and leaks from the 2” tee connection that the air handler drain is tied into charged service fee and will be passing this over to plumbing the homeowner is currently renovating the home and may be interested in a wider scope of work to be done to the home Left thermostat set to off Customer is available tommorow
11/17/25 Need to return on a cooler day to further diagnose heating issue. Possibly Friday morning first call or Monday morning first call. Will need an extra hand.
About two building and was able to look at the electrical on the outside of building and also look at the office as well but was not able to get into the main part where the panel is at but found a lot of little things that could be fixed and brought up to code so emailed them to customer and will hopefully hear back for them about some of the things
Duro Max inverter generator not starting. System is cranking but no start. Not getting strong spark due to faulty magneto. Did not repair generator at this time.
Came to customer's house for electrical inspection and panel looks good but talk to customer about adding a search protector and what it could do and also talked about putting up smoke detector since all of them were pulled down but knows that she pulled them down and is going to put them back up soon also talked about a switch cover that wasn't on there but customer has one just hasn't put it back on yet
I will have a plumber come out on Wednesday to talk about getting a gas line to the generator
Performed Tune up Found blower wheel heavily rusted, UV system failed and biological growth growing in Airhandler. Dual run cap was weak, replaced under warranty and washed condenser coils from inside out with water. Left with system in cool Recommended UV 300
Came out for a plumbing evaluation garbage disposal was not operating dislodged it reset it cleaned it and deburred the blades when I was finished I asked if they had any other concerns and they directed me to the master toilet it was determined that the fill valve is getting stuck and the homeowner opted to replace that today as well everything is working great thank you for choosing comfort experts!