Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Always wonderful. KInd, knowledgeable , clean, efficient and reliable. Highly recommend
Overall Experience
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Overall Experience
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Tyler was a very knowledgeable and friendly service technician. We always have a pleasant experience when ever we call Comfort Experts!
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Brady was a very nice man and got his work done quickly, even though it was nearly 7 at night. Great job
Overall Experience
Quality
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Overall Experience
Quality
Price
Convenience
Tyler L. completed annual electrical system inspection.
There are quite a few things that need to be done on the house one of my recommendations was moving the panel outside for a panel change due to the location the age and the overall condition of the panel but beyond that the weather head and the meter base are tilted off of the wall the ground rod over by the outside unit isn't even attached to wires they did have a few outlets that had an open ground and they were having trouble with two fan lights upstairs but one wasn't showing the problem and the other one we could not get to turn on because the remote
Customer is interested in replacing the system under the USDA grant. Comfort advisor scheduled to speak with the customer tomorrow between 3-5pm. Straight cool condenser with air handler installed in 2005. System is low on R-22 refrigerant. Evaporator coil is dirty. Blower wheel is dirty. No drain protection installed. No emergency drain pan installed. Compressor and condenser fan motor are acceptable. Suggest replacing system due to age and reliability of current equipment.
Alex D 3/22/24 - Installed 4 2x6 vertical supports underneath platform as well as a 2x6 horizontally underneath the center of the platform secured everything with wood screws fixing sagging platform and leveling out the furnace also tested drain line. with customers permission cut out part of the door trim to ensure customer could easily change the filter
Cust has 14yr water heater leaking around the bottom Lots of corrosion and rust Showed cust and cust wants to wait to replace at this time
During initial start up of the system could hear water near the heat exchanger that had built up after releasing the negative pressure built up in the drain line water started pouring down the drain line and system stayed running the whole time and cycled on and off properly Let customer know what could have caused the problem and it should be fine from here on Left customers house with system operating properly
Upon arrival system was having a hard time staying on. Heard water in flue drain. Opened and cleared all drain tubes, washed drain box till no more debris came out.
System operational. Condensate line had a heavy droop which was backing up water, adjusted appropriately. Pressure switch tubing to inducer was heavily kinked, fixed. Monitored system, pushing 118 degrees. System shutoff sheet reached set point in tstat and cache back on with a call.
I have sent via email and updated estimate due to the change in the scope of work and I would like to set up a phone call for the latest to be Monday to talk about any kind of decisions that have been made
Need to call him on Saturday the 9th and ask about his position on the the work
System still wasn't cooling as should added 3lbs14oz of 410a together correct superheatsystem is cooling as should
Upon arrival system was not cooling. Found last tech left gauge piece on gauge hookup and had become loose releasing Refrigerant. Added 1lb 14oz of 410a to system to get recommended subcool at 10 subcool reading 11 Recall on previous technician
This was supposed to be set up as rec work should not have a service fee Replaced water heater thermostat and elements System is operating efficiently Red light will not go away until water dries out Cust understands and water temp was hot as I left the home
10/20/23 Tyler S- waterheater thermostat and heating elements need to be replaced. Waterheater over heating. Left heater off and informed customer to keep it off till repair. Rheem is sending the new parts in 3z-4 days. If they reschedule for us to install then me and mark W need to be on sight for repair.