I like the service, the detailed pictures of my system tune up, and this is the 2nd year Garrett has been our tech. Companies that retain employees usually have happy employees which leads to better service. Not to mention Garrett is friendly and doesn't try to push sales on you.
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Garrett Y , excellent service , very knowledgeable, we were very comfortable with him and made us feel confident that we were getting our furnace checked out correctly and throughly,
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Colby checked everything out and confirmed system was in good condition. He was courteous and cleaned everything up before he left. We will always request him as our service tech.
Response from Comfort Experts Inc.:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Absolutely wonderful service. I am so glad we found Comfort Experts. Would highly recommend.
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He was very sweet ,accurate, n explanatory. Told me the exact part I needed for my heater. I'm quite happy with the services I had with this company.
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Michael was very professional and explained my choices in a way that I could understand.
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We talked for some time , getting answers from Mike , seem to be very knowledgeable
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He was friendly , polite , We are not happy that we have to wait around all day ! We are always the LAST one of the day , I do not understand why you can not give a morning or afternoon ! That needs to change , we have other service contractor that come and they give us a morning or afternoon appt time ! We have things delivered and they can give us a morning or afternoon appointment time !
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Brock was very thorough. He did things I had never seen any of the others do, and he explained everything he did to me.
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This is the second time we’ve had the pleasure to have Tyler and I’m pleased to said he was polite and professional each time.
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I have completed a etu and I found that the condition of the electrical panel is in need of a bit of rejuvenation the inside cover has been taken off for some time and there are multiple breakers that aren't of the original brand, but the main concern is the extension cord that goes from under the panel cover to a plug to power the circuit
Performed evaluation Downstairs unit condensor not functioning at arrival Delta 9 - failed TXV - system coil condition is low-medium grade Refrigerant status unknown due to TXV readings - may have estimate for refrigerant after job is performed Electrical repair performed to allow power for condensor performance Upstairs system delta 15-16 low on refrigerant - due to leak Due to similar conditions to downstairs unit - Future TXV may be diagnostic condition - medium Downstairs unit as primary for comfort advisor Comfort advisor scheduled Tuesday 04/29/25 9AM-12PM Reccomendations for new unit - April air kits - units do not have 4 inch base - soft start kits Flex - IAQ200 UV Systems left on cool at exit
We will cut out bad fitting and replace with pex tubing and fittings. We will also install a valve at water heater Leak was repaired and tested. Installed valve at water heater Installed c/s parts in toilet by laundry. No warranty on toilet repair
$79.20 discounted by club 20%.. normal service fee $99 We will cut out bad fitting and replace with pex tubing and fittings. We will also install a valve at water heater We. will need to return tomorrow 2nd call to repair leak. We were able to shut off hot water for the night so family would have cold water for drinking. Will repair leak in the morning
Replaced evaporator coil under warranty, pressure tested and pulled vacuum and everything looked good. System was overcharged to begin with so with the slight leak and after the pump down and release of refrigerant back through the system the customers did not need more refrigerant added to the system. Superheat was lower than required based off piston superheat chart.
Changed customers filter
On arrival systems running and cooling producing 20 degrees deltas. Indoor units passed all testing and drain lines flowed when flushed. Large amounts of construction dust are bypassing current filters, recommended April aire filter upgrade kits to prevent this and improve air quality and systems longevity. Outdoor units passed all electrical testing but both compressors overamped on start up. Recommended compressor saver kits to bring amp draw on start up down within manufacturers red line. System running and cooling on departure.
Unable to complete tune-up due to high voltage issues with the outdoor unit caused by dog homeowner believes he has a warranty and is going to talk to the office on Monday however even if a warranty exist it does not cover damage by pets so all of the high voltage stuff for the outdoor unit is going to be out of pocket
For this evaluation the customers indoor was running however the condenser was not because the Condenser was throwing an L2 high pressure cut off fault. I had an 6⁰ SC and 12⁰ SH, indicating the system is good on refrigerant and not over charged. The condenser coil and filter were both clean, as we were out here only a couple of months ago for their STU. I reset the condenser and it fired up and started cooling.
Arrived onsite gave customer an estimate for water filtration system. Customer wants to sign up for the membership but was in a hurry to leave. Requested office call to get her signed up for membership.
For this evaluation the customers stated they smelled what they believed was refrigerant in their home. Now we're not sure if it was from the system or possibly their refrigerator however when I showed up I leak searched the coil and sure enough I found a leak which is why they were smelling refrigerant in the home. Coil will need to be replaced and I'll be back to install it once it is in.
Wife is a trauma nurse and was called out right before our meeting so husband needs to talk to her. He will call me back after doing so.
Other super tune-up I inspected the customer's air handler and condensers, all equipment was measuring within manufacturer specs and running well. I added low voltage protection at the condenser.
Came to job for electrical inspection and. Customer had a few issues with connectors. And little things on the panel, so explain to him and showed him everything that I saw and explained that it wouldn't pass code. And talk to him about resolving those issues and and customer also have breakers tripping and help them to get breakers ordered.And they will call back when we are already to swap out breaker
Return to repair broken clean out cap on existing system courtesy from precious rec work