Our A/C broke down and we immediately called for service. We were given a same day appointment, on a Saturday, and within two hours the technician arrived and the system was repaired. We were advised when the technician was on his way and his arrival was as stated. He was courteous, knowledgeable and professional. You could not ask for this situation to go any better.
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When tech left it started getting warm in here I set air at 70 but it just got warmer right now it is 79 degrees in here.
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Was very respectful of property. Knew when he was going to arrive.
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I like the service, the detailed pictures of my system tune up, and this is the 2nd year Garrett has been our tech. Companies that retain employees usually have happy employees which leads to better service. Not to mention Garrett is friendly and doesn't try to push sales on you.
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Garrett Y , excellent service , very knowledgeable, we were very comfortable with him and made us feel confident that we were getting our furnace checked out correctly and throughly,
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Colby checked everything out and confirmed system was in good condition. He was courteous and cleaned everything up before he left. We will always request him as our service tech.
Response from Comfort Experts Inc.:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Absolutely wonderful service. I am so glad we found Comfort Experts. Would highly recommend.
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He was very sweet ,accurate, n explanatory. Told me the exact part I needed for my heater. I'm quite happy with the services I had with this company.
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Michael was very professional and explained my choices in a way that I could understand.
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We talked for some time , getting answers from Mike , seem to be very knowledgeable
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He was friendly , polite , We are not happy that we have to wait around all day ! We are always the LAST one of the day , I do not understand why you can not give a morning or afternoon ! That needs to change , we have other service contractor that come and they give us a morning or afternoon appt time ! We have things delivered and they can give us a morning or afternoon appointment time !
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Found bad capacitor on condenser changed out capacitor unit now working properly free on levels good collected by credit card
Gave estimates for wh replacement.... customer has HOME WARRANTY company and she wants to get pricing through them before she decides
For this evaluation at showed up to the customer's house and she stayed at the downstairs system was not doing anything and she had replaced the batteries earlier in the day because the thermostat was blank. I went from the attic first thing I checked was to make sure the system had power which I had 240 coming in to the main breaker however I did not have 240 coming out. I tested each leg to ground where I had 120 on each leg however not 240 across indicating the breaker was bad. I spoke with the customer and she allowed me to go ahead and replace the breaker which I did and what's installed the system kicked on and started working like it was supposed to. Customer would like to have an electrician come out on Monday July 7th to look at some electrical outlets.
Performed evaluation Upon arrival system was functioning indoor/outdoor Adjusted system performance to meet manufacturer standards Tested drain line - at the time it is not clogged but has a slight slowdown - lines were able to accept water tested Reccomended drain clear/treatment strip System cooling delta 17 System left on cool at exit
for this job, I did a cooling tuneup. Delta was a 23 blower motor is pretty dusty. no water safety. At the outdoor in rush was a little bit high, so I suggested a hard start kit. Everything else was in tolerance. Customer refused all recommestations because he knows a guy. washed up the coil and system was running when I left.
Arrived for AHC - raining system is pretty dusty with some biological growth but otherwise working fine No water safeties Declined all recommendations today
Recall / came out to find low voltage wires knocked loose inside condenser not making connection tightened up all wires unit now working properly Freon levels good unit was not running when last tech was out
For this job, I did a cooling tune up. Replaced air filter had a 17 Delta went out and checked the condenser all electrical components were in tolerance. Gauged up, subcool and superheat levels were correct. Asked customers if they were interested in whole home surge protection.
Arrived for airflow evaluation Ductwork to the sons bedroom and laundry room are undersized Plenum box does not have room for size increase and it's dead headed Ductwork fix offered and declined Declined full duct system Manual damper offered for living room duct through closet 8" size damper and coller Declined today
For this super tune-up I inspected the customer's furnace and condenser, all equipment was measuring within manufacturer specs and running well in both heating and cooling.
Repaired AC feeder. Installed whole home surge protector. Seems that lightning comprised 1 leg of the 240v line. Must have been behind wall or a hidden break. Was able to use the majority of existing circuit and replaced what was needed to the ac disconnect. Customer name is actually Ahlert.
Today I showed up for an evaluation on a heat pump unit where the compressor would not come on and the fan would come on momentarily and shut back off after opening up the unit and taking a look I realized there is only one leg of power making it to the unit went to the main breaker panel and did not find any issues the breaker was not tripped both legs coming out of the breaker were producing 120 volts accumulatively 240 volt so I connected a toner to the wires on the outside and traced the wire all the way through the Attic verifying that there was no junction box or visible brake in the line then I disconnected the wires at the outdoor unit as well as inside the main breaker panel I wire nutted the wires together inside the breaker panel and went outside with my electric meter to test for continuity I was unable to achieve continuity verifying that there is a break in the black leg of power running through that Romex at this point it is something that an electrician needs to come ou
Today I showed up for a warranty tuna checked everything indoor and outdoor the only issues I have to report are the inrush amps approaching manufacturers limitations for the outdoor unit that outdoor unit is surrounded by overgrowth and the coils were severely restricted when I showed up I did wash the coils with water from the inside out however I recommend a deep thorough cleaning after they remove all of that overgrowth I flush the drain line with white vinegar it was flowing freely but looked a little slimy filters were pretty restricted but homeowner did not have new filters for me to change out today made recommendations discussed options homeowner chose not to take any recommendations today left unit running in cool mode
Arrived for STU - rained Filter fine Drains clear Blower and coil clean Heat strips fine Delta fine Condenser coil clean Motors, capacitors, and refrigerant fine Installed IAQ200 upgrade
For this super tune-up I inspected the customers air handler and condenser, for the most part all equipment was measuring with the manufacturers specs with the exception of the compressor over amping on startup. The compressor was pulling 171 amps on startup with a maximum amp draw of 152 amps. With high amps the compressor is working harder than it should and it can cause the compressor to shut down or lockout. I recommend installing either a hard start kit or soft start kit the difference in the two is a hard start kit lowers amp draws by roughly 30% however a soft start kit will lower in Rush amps by 80 to 90%.