Michael was very professional and explained my choices in a way that I could understand.
Overall Experience
Quality
Price
Convenience
We talked for some time , getting answers from Mike , seem to be very knowledgeable
Overall Experience
Quality
Price
Convenience
He was friendly , polite , We are not happy that we have to wait around all day ! We are always the LAST one of the day , I do not understand why you can not give a morning or afternoon ! That needs to change , we have other service contractor that come and they give us a morning or afternoon appt time ! We have things delivered and they can give us a morning or afternoon appointment time !
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Brock was very thorough. He did things I had never seen any of the others do, and he explained everything he did to me.
Overall Experience
Quality
Price
Convenience
This is the second time we’ve had the pleasure to have Tyler and I’m pleased to said he was polite and professional each time.
Overall Experience
Quality
Price
Convenience
Each one of the Comfort Experts reps were knowledgeable and courteous. We have used their services for years.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Aaron was very professional and knowledgeable. I will definitely call Comfort Experts with any future needs for service. I will also recommend Comfort Experts to my family and friends if they have any AC problems.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
For this evaluation I should have some customers home and he stated his evaporator coil was freezing up, and blowing hot air. When I put the evaporator coil it had thawed out, however water was seeping into the ground from the ice buildup. Outside at the condenser I had a 24⁰ Superheat, and 9⁰ Subcool with a 31° saturation temperature, indicating a restricted TXV. I spoke to the customer about what I found, however due to some personal issues the financing and payment is not feasible for them right now.
Electrical evaluation. Everything ok. Suggested gfci protecting kitchen. Gave estimate.
Install 42k electric upflow mobile home unit with standard filtration, code kit, new closet platform
Customer has a r22 system. It's from 1999 and currently low on freon. Customer does not want the tune up
This is a 3.5 ton system over 20 years old. Customer wants to talk about system replacement today 6 to 8pm.
Tech Cody arrived to customer's home and met the homeowner. Upon arrival I was informed that the unit would not turn off even when set point was met. I diagnosed a failed thermostat and shared my findings with the homeowner. The home also have several electrical outlets that are not functioning so the homeowner wanted our electrician come out and take a look at this issue.
7/5/24 Upon techs arrival the unit was off and in fan mode the temperature in the house was 83. Tech was shown to the package unit. Tech had noticed that the unit was extremely low on R410A. Tech was not able to pin point leak due to the rain tech had filled the unit to get the customer by till tech can return and pin point and fix the leak.
Im sending an HVAC tech out to check on the unit because when first starting up the relay seemed to be stuck but after messing with it is working fine but idk if it was the relay or any communication errors, it is working at the moment
Arrived for service Eval Capillary tube extend outside the drain pan Isolated the so water would drain into the pan UV system out of warranty and needs a new bulb Recommended upgrading to better IAQ package Homeowner will clear and maintain drain line with their shop vac
19 year old straight electric downflow. Poor condition inside, evaporator coil severely rusted and corroded, blower motor rusted and dirty, cabinet rusted from water damage. Found compressor has shorted to ground. Customer is going to do pre approval before setting up appointment. Was not able to collect service fee due to device issues.
I will be returning Friday the 5th to run number 10 wire to the outside unit disconnect
I came out to do a tune up a the system. I've come to find out she needs an electrician to come out and run a circuit for the condneosr. I gave her a new break and it didn't trip when I turned it on but I am missing a leg at the disconnect. I have 240 at the break and 120 at the disconnect. Somewhere under the house the leg goes missing. I'm setting her up to meet an electrian.