Have used this company for years, and they have always been very helpful and reliable in solving my HVAC problems.
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they felt thorough without being pushy. very nice guys. explained things clearly.
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The technician , Tyler, quickly identified my problem and fixed the problem. He was polite plus extremely knowledgeable about some plumbing questions I had.
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Two very nice young men came to do yearly check. Prompt, efficient, and seemed to do an excellent job.
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Blake came to inspect the a/c unit and advise, that he did and was very professional at his job, thanks
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Steven found my problem quickly & got it fixed. He is a very nice, professional young man.
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steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
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Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
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Very nice technician, professional, prompt. Pleased with service.
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Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
Response from Comfort Experts Inc.:
John, we're happy you were so pleased with your recent service! We will make sure Jordan knows of your appreciation for the work done at your home. Thank you!
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Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
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Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
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Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
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Her panel looks great her plugs are wired correctly she was having trouble with the outside plugs but I found that they were working and they are attached to a GFCI in the garage I couldn't find any inconsistencies in power but I did check out a couple of light switches to see if I can get her show light that is 15 ft high to turn on but I was unsuccessful she's going to try and replace the light bulb when her nephew comes by
Arrived for super tune up Washed condensor and tightened connections Filter removed due to high build up Homeowner ordered filter and will install Delta 17 Refrigerant is good Reccomended surge protection Reccomended compressor saver kit Upgraded membership to home and budget plan System left on cool at exit
Forgot to turn on gas valve turned it on and gas came on
Replace downstairs system with 60k hz gas with code kit, keep current filtration
Arrived for evaluation System off at arrival System refrigerant is depleted Leak found on outdoor coil Recommended coil replacement and refrigerant Comfort advisor scheduled 10/12/24 Condenser or system replacement System left off at exit
Arrived onsite customer had a hose bibb frost proof leaking in front yard. Went ahead and replaced 4” frost proof. Tested after repairs were Meade everything working properly,
This system is still in tolerance on both heat and cooling side. I would recommend some uv to improve air quality and keep evap coil clean. Also an easy start to help with inrush. Other then this i washed the condensor and changed the filter system is now ready for cooling and heating.
For this super tune-up I inspected the furnace and condenser. On the cooling side of things everything for the most part was running well, however the capacitor was out of tolerance and the contactor was quite pitted indicating there's a likelihood of failure in the future. During the sequence of operations, the furnace made it to the gas valve but then would shut off, I did have 24V at the gas valve but there was no gas coming in because the gas to the house was shut off. I recommended replacing the capacitor and contactor as well as adding a hard start kit since the system is 13 years old. Customer declined all recommendations at this time.
Arrived for evaluation At arrival unit was cooling Tested primary drain and found it was clogged Cleared primary to sink and installed drain treatment strip System left cooling at exit
Did inspection on AC electrical. Apparently she had someone out yesterday to fix. Everything looks ok to me. Installed smoke detector. Very strange call.
The panel was a little bit on the older side but it was wired very well the connections were tight she didn't have a surge protector and the ground rod on the outside was a little haphazard so adding in the second ground rod that would normally be on newer houses is a very good option and an estimate has been made for the ground rods and taking out double-legged neutrals and grounds to put under their own screws
Performed plumbing inspection on home wrote multiple estimate of items needing to be addressed. Customer will speak to husband to see about getting some of the items taken care of.
