As part of the service plan for my units, I scheduled a spring tune-up. Garrett was punctual and knew what he was doing. He was efficient, communicative and made recommendations for any maintenance to keep my HVACs running in top shape. Thank you for another great experience!
Overall Experience
Quality
Price
Convenience
Blake was great and very personable. But our a/c is still not working after we went and got a new thermostat 😢
Overall Experience
Quality
Price
Convenience
Not good at all this technology. I can text and say he did a good job. Polite, explain everything. I need to think this over. Look at my budget. Thanks
Overall Experience
Quality
Price
Convenience
Blake came and troubleshot my misbehaving HVAC. How found the issues and provided options to resolve it quickly, and was spot on with his diagnosis. While it wasn’t the best news to get right around the holidays, at least I know what’s up with the unit and have a plan of attack. I always get great service from Comfort Experts and their technicians like Blake are professional and courteous.
Overall Experience
Quality
Price
Convenience
Very Knowledgeable, friendly, and polite. On- time, and completed job in a timely manner. Offered different options and informed me of service packages. Happy with service. Thank you for getting us cool again!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
2nd unit purchased this year and another quick and professional delivery. Ensured everything was up to code and went the extra mile to ensure they met requirements. 1st unit purchased had an issue they resolved asap and under warranty and expecting the same with this unit. Great communication and ensured any questions I had were answered right away. Gave instructions for care (unit is more maintenance-free than the older unit) and ensured my Nest unit was configured properly. Hauled away old unit and ensured everything was clean before leaving. Overall, very pleased with the process, and while, yeah, it's not cheap, at least I won't have to worry about these units for another decade or so.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mark was friendly, knowledgeable and provided a very thorough review of plumbing in my home. I was very happy to have him come in and discuss what he encountered, as part of my contract, including what could be life-saving recommendations for rusty gas connections. One more reason I enjoy working with Comfort Experts!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dennis good, situation bad
Response from Comfort Experts Inc.:
Thank you for bringing this to our attention- we are sorry to hear of the level of service you received. We will dig deeper into why this happened so that we can do better in the future.
Overall Experience
Quality
Price
Convenience
Jordan was curteous and friendly while helping us out today and I thank you guys so much for his help
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Today we were scheduled for a cooling tune-up on both their upstairs and downstairs units both units were overamping upon startup customer agreed to adding a compressor saver kit to each unit These units will help extend the life of both compressors by lowering the amount of amp draw upon start up also the dual run capacitor 45 5 for the upstairs unit was out of range swapped it out under P&L warranty homeowner expressed a desire to speak with a comfort advisor about a generac unit Rob set the appointment for Thursday between 10:00 and 12:00
Arrived fit rec work Replaced Evap coil Passed pressure and decay tests Refilled refrigerant System cooling with a 23 super heat at exit
Arrived for eval Customer stated system hasn’t been cooling slowly. Ran test and found leak at the schrader at the unit. Relayed information to customer and replaced scheader and pumped up with refrigerant System running before I left.
2.5 ton gas 2016 condenser, 2 ton duel fuel hp gas. Homeowners utilize home warranty the best they can. Unfortunately both systems are Frankensteins. Goodman furnace, Carrier evaporator coil, Kenmore condenser. Rheem 1996 furnace, carrier evaporator coil, Grand Aire condenser. Filter box in compromised with the edges exposing attic air after filter. Leaks in ductwork and cabin on indoor unit. Both supply plenums have ducting on the ends which steals energy from other rooms and reduces efficiency. 1996 Rheem furnace has a compromised heat exchanger. Shared video and photo evidence to Homeowner. Shared infrared pictures of compromised duct work with Homeowners. Discussed an attic tent. Blower is extremely dirty. Failing capacitor on blower. Homeowner agrees it's dangerous to run. Homeowner is an engineer and is a different Atherton but admitted when it comes to the issues found he relies on professionals. He agreed to a CA visit on Monday 6/24 @6p, to discuss duct and plenum redes
Arrive for Eval Evap coil leaking Ordering new coil
Daniel S. completed annual heat and air conditioning tuneup.
For the super tune-up I inspected three furnaces and all three condensers, all equipment was measuring within manufacturer specs and running well.
Arrived for STu All component were working and in tolerance Recommend IAQ 1000, 200, coil clean, anti microbial mist, compressor saver and surge protector. Membership upgrade System working before we left
During inspection discovered that cap was below tolerance and also that system was low on refrigerant Discovered a small leak from the Schrader valve and tightened it up and was no longer getting a leak anymore and went ahead and also swapped out the cap all under P&L Left customer know if he feels it's not cooling again to call us back out to do a full system leak check Unable to do full system leak check due to severe storm at time of inspection
Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was dirty and replaced. The drain was flowing slowly. The blower area and ductwork was dirty. The customer was informed of recommendations today. She decided to move forward with upgrading to an AprilAire filter and adding a treatment strip to help keep the drain system clear. These items were installed and functional. She just had a plumber out to unclog the sink. She will contact him if it backs up again. The system was functioning upon departure.
During inspection verified that systems were cooling properly Spoke to customer about upstairs unit is draining properly but some condensation is getting through the seals of the system and also that the cap was below tolerance Customer wanted to go ahead with the new cap Left customers house with systems working properly
His main panel and the panel outside for the pool were in good condition just a little old, all the connections were tight and gfci's were present
04/12/24 Tyler s- new gas tankless in attic. All 3 outdoor hose bibb leaked when on. Tightened nut and stopped leak when on. Backyard hose bibb drips when closed so needs to be repaired. Customer declined repair
Tech arrived at a service call. The customer has recently replaced the thermostat and the O wire was not recieving a call. The thermostat was bypassed and the system regained functionality. The customer was given repair options. He will replace the thermostat himself with a more basic thermostat. The system was left the way it was found.
