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As part of the service plan for my units, I scheduled a spring tune-up. Garrett was punctual and knew what he was doing. He was efficient, communicative and made recommendations for any maintenance to keep my HVACs running in top shape. Thank you for another great experience!
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Blake was great and very personable. But our a/c is still not working after we went and got a new thermostat 😢
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Not good at all this technology. I can text and say he did a good job. Polite, explain everything. I need to think this over. Look at my budget. Thanks
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Blake came and troubleshot my misbehaving HVAC. How found the issues and provided options to resolve it quickly, and was spot on with his diagnosis. While it wasn’t the best news to get right around the holidays, at least I know what’s up with the unit and have a plan of attack. I always get great service from Comfort Experts and their technicians like Blake are professional and courteous.
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Very Knowledgeable, friendly, and polite. On- time, and completed job in a timely manner. Offered different options and informed me of service packages. Happy with service. Thank you for getting us cool again!
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2nd unit purchased this year and another quick and professional delivery. Ensured everything was up to code and went the extra mile to ensure they met requirements. 1st unit purchased had an issue they resolved asap and under warranty and expecting the same with this unit. Great communication and ensured any questions I had were answered right away. Gave instructions for care (unit is more maintenance-free than the older unit) and ensured my Nest unit was configured properly. Hauled away old unit and ensured everything was clean before leaving. Overall, very pleased with the process, and while, yeah, it's not cheap, at least I won't have to worry about these units for another decade or so.
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Mark was friendly, knowledgeable and provided a very thorough review of plumbing in my home. I was very happy to have him come in and discuss what he encountered, as part of my contract, including what could be life-saving recommendations for rusty gas connections. One more reason I enjoy working with Comfort Experts!
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Dennis good, situation bad
Response from Comfort Experts Inc.:
Thank you for bringing this to our attention- we are sorry to hear of the level of service you received. We will dig deeper into why this happened so that we can do better in the future.
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Jordan was curteous and friendly while helping us out today and I thank you guys so much for his help
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On arrival systems running and heating as intended. Indoor units very clean and dust free, one of the supply plenums is beginning to build biological growth. I recommended a uv system to address this. The outdoor units passed all electrical testing but two overamped on start up. I recommended a compressor saver kit to address this. When I left system was running and cooling.
Customer had water coming from underneath toilet in downstairs bathroom. Pulled toilet and found the flange was broken. Went ahead and replaced toilet flange also reset and resealed toilet. Tested after repairs were made everything working properly.
We found that his pool pump was a significant pull on power definitely given the run times
Arrived for heating tune up Deltas are good All heating components are in tolerance Replaced filters Furnace flu pipe that was disconnected was reconnected before my arrival LRA reading 156.6 read /data plate 152.5 standard reading LRA reading 124.7 read /data plate unknown due to tag fading Reccomended compressor saver kits for both systems to lower system LRA reading Downstairs system left on 78 and upstairs left on off per homeowners request
Quoted a duct reseal and adding insulation for $5,993
Came to job for tune up and homeowner didn't understand why I was there and wanted an HVAC tech out there for his second yearly checkup I told him and explain to him that it was free and we just do it for our memberships but he just didn't understand
Arrived for Main home system and Mini split heating tune up Main home 2 return filters replaced All heating components are in tolerance Mini split filters and coil are clean Both systems have in tolerance heating delta Reccomended IAQ200 UV Reccomended Soft start kit upgrade Added home and budget protection plan on main home system System left on heat at exit
System one 2012 carrier heat pump checked all components changed filter observed biological growth in air handler customer will purchase their own uv light and install themselves out door unit has electrical voltage bleeding through wire with main panel breaker off. System two 2012 carrier heat pump checked all components changed filter biological growth present secondary drain pan severly corroded can feel rust getting through to bottom of drain pan dual run capacitor is low 21 out of 45 UF customer will use home Warranty for repairs.
11/30/24 TS- adjusted toilet flapper unit and issue stopped. Was crooked and small leak I to bowl. Stopped once straighten
For this heating tune-up I inspected the upstairs and downstairs furnaces. Both furnaces went through the sequence of operations like they should and ran with no issues. I recommended to the customer a whole home surgeh protection as well as an IAQ 200 UV system for better air quality.
09/24/24 TS- no issues, waterheater is new.
The home owner and decision maker is out of the country. Quoted a level 1 60k straight cool horizontal for $11495 including code kit. Also quoted a level 2 60k heat pump horizontal for $15067 including code kit. Left the quote with her roommate and also emailed the homeowner the quotes
