Zak provides extremely superior customer service while making sure the cooling system is operating properly. He did a written estimate of necessary maintenance and is sending possible financing documentation for our needs.
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Our home was built in 2020 but the second floor is always warm. The first company came and said there was nothing that could be done. The Comfort team identified the problem and offered real solutions!
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Jake came out and understood exactly what I was wanting and provided a couple of options to go with. I appreciate the input and service provided in a timely manner.
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Zak was quick to remember his previous service call, finding the problem very quickly.
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Service visit went well. Identified some issues needing correction, took care of things!
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Wonderful young man, very polite and professional. All conversations were professional with a warm earthy tone. All clean up was exquisite. Very satisfied with the results.
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He smiled during entire service call. His polite demeanor and stellar service work were greatly appreciated. The explanation was easily understandable.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Today I performed a super tune-up for a current member checked everything indoor and outdoor and heat mode and in cool mode mechanically everything appears to be functioning as it should wash the outdoor coils changed the filter flush the drain line with white vinegar I have several concerns however they all have to do with airflow/air quality therefore I have offered the homeowner a complimentary visit with our airflow/airquality specialist Zach and while the homeowner agrees to the visit he is unsure as to his schedule and what would work for him and his wife so we will have to follow up with him or wait for him to call back currently their AC / heater is dumping air into the Attic and that coupled with the biological growth I found on the blower wheel should really be addressed as soon as possible thank you for choosing comfort experts!
During this visit I looked at both heating and cooling sides of the system. I'm happy to report that both sides test in tolerance. The td is 20°. I setting a time for a electrician and plumber to take a look at some issues there have. Leak in the garage ceiling. No voltage to outside plug and tripped breakers.
Install 12k single head heat pump mini split for garage
Came to job to look at lights flickering and house and came here thinking that we obviously needed a hard start but then check the panel and take power coming in and we were getting 100 volts on one leg and 141 on the other which is not a good thing so called encore and they have it set up for them to come out and talk to customer and told him to reach back out once they are done if everything is fixed or not
Came to job for lights not working in house and found a broken wire nut behind switch, customer had aleady pulled out a bunch of switches and plugs before I got there and tested a bunch of things so that helped forwards fixing the issue also talk to customer about memberships and see is new to Texas and there's only been here for 4 years and talked to him about the benefits and everything that comes with it and the customer felt he needed to just think on it but he also has neighbors that want some other work done and talk to him about getting discounts from referrals
For this job I performed an evaluation. The wire homeowner called about was a old wire that was not live by the unit. I remember the wire. The system was cooling within normal limits. I reccomended a UV bulb replacement or upgrade because the current bulb was burned out. Homeowner declined at the moment. Thank you for choosing comfort experts, have a great day!
Completed cooling tune-up all electrical components good amp draws good Freon levels good change filter clean condensers drain clean and clear unit operating correctly
For this evaluation the customer's system was not running at all. I started in the attic and checked the drain line which was clear, then I checked all the low voltage fuses which were all good except for the zone board fuse. The board had a light that said to replace when lit and it was lit. The transformer that powered the zone board was 130⁰ and the resistance on the high voltage side was at 68 ohms. I went ahead and replaced the transformer as I have ran into this problem in the past and it ended up being the transformer that was burnt up. After replacing the fuse and the transformer the system kicked on and started cooling the home with a 20⁰ split.
For this job I performed an evaluation.i was unable to inspect the outdoor unit due to heavy rain. I successfully got the system cooling again. No suggestions were made, thank you for choosing comfort experts!
Today we showed up on a complimentary appointment evaluation. We previously had an AC tech out here working on their system, and he had asked the tech about a plumbing issue going on. Upon arrival the toilet would not stop running, it kept over filling inside the tank. My recommendation would be to do a full tank rebuild. The homeowner denied any work to be done at this time. Thank you for choosing comfort experts!
For this job I performed a super tune up. Only significant abnormalities noted were that the blower and evaporator coil were very dirty. Everything else was functioning within normal limits. Homeowner requested a plumber to look at a toilet with a camper issue. Plumber scheduled to come out later today. Thank you for choosing comfort experts. Have a great day!
Came to job to look at what customer was wanting and need to go over it in the morning at our meeting with Bryan
On arrival system running and cooling producing 18 degree delta. Indoor unit clean but supply plenum has significant bacterial growth in it. Outdoor unit clean and passing all electrical testing. Recommended speaking to iaq advisor about options to address growth in supply plenum. Customer would like to wait till next year.
For this job I performed an evaluation. The system had a failed capacitor and after changing it the compressor kept turning on and off. I diagnosed a failed compressor. I recommended a system replacement due to age of system and severity of the failed component. Homeowners request CA to be scheduled 8/18/25 between 9-12. Thank you for choosing comfort experts, have a great day!
