Daniel was awesome. Very professional, knowledgeable and caring about finding the best solution.
Overall Experience
Quality
Price
Convenience
Daniel was great, found the problem ! Would have loved for him to fix it, but the price for just the labor was outrageous. Twice as much as we had from another big company quoted
Overall Experience
Quality
Price
Convenience
Cordial personality, helpful with his explanations, and quick to show the trouble spots.
Overall Experience
Quality
Price
Convenience
The technician was very knowledgeable and did a great job explaining things to me.
Overall Experience
Quality
Price
Convenience
Zak provides extremely superior customer service while making sure the cooling system is operating properly. He did a written estimate of necessary maintenance and is sending possible financing documentation for our needs.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Our home was built in 2020 but the second floor is always warm. The first company came and said there was nothing that could be done. The Comfort team identified the problem and offered real solutions!
Overall Experience
Quality
Price
Convenience
Jake came out and understood exactly what I was wanting and provided a couple of options to go with. I appreciate the input and service provided in a timely manner.
Overall Experience
Quality
Price
Convenience
Zak was quick to remember his previous service call, finding the problem very quickly.
Overall Experience
Quality
Price
Convenience
Service visit went well. Identified some issues needing correction, took care of things!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Wonderful young man, very polite and professional. All conversations were professional with a warm earthy tone. All clean up was exquisite. Very satisfied with the results.
Overall Experience
Quality
Price
Convenience
He smiled during entire service call. His polite demeanor and stellar service work were greatly appreciated. The explanation was easily understandable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Today I cleaned out inducer and combustion area I replaced pressure switch and hose. System is back online and ready for heating
For this job I performed a evaluation. I discovered the the flame sensor was dirty and the unit would not stay on due to the dirty flame sensor. I reccomended a membership and replacement of the sensor if the issue occurs again. I cleaned the sensor and it began to run within normal limits. I instructed homeowner to try turning on the furnace periodically yearly to keep the sensor from building up dirt a d causing the same issue. Thank you for choosing comfort experts, have a great day!
For the job, I worked on a heating tune-up on this furnace system. I went through all the mechanical and electrical parts of the system and checked for maximum efficiency. I notified the customer about building her drain lines and about the dust levels in her home, however customer mentioned that she has bleach there and that she pours it down herself and that she will vacuum her return plenum to help with us levels. Thank you for choosing Comfort Experts, have a great day!
For this job I performed an evaluation. I discovered a burned primary control circuit board. Homeowner had estimates from other companies we could unfortunately not compete with. Thank you for choosing comfort experts, have a great day!
Showed up for a membership super tune-up checked everything indoor and outdoor changed their filter flushed the drain line with white vinegar and hot water in cooling mode I discovered they were significantly low on refrigerant so cool was only at 1.4° when I should see something between a six and a 10 and heating mode the inducer motor was producing an audible noise the entire time it was running suggesting failure could be coming soon all of the components checked out and we're working as they should current Delta is 21° I did bring it to their attention that my carbon monoxide detector was reading three parts per million we discussed the options of adding refrigerant and replacing the inducer motor we also discussed the cost of repairs the last few years and the option of full replacement they would like to have some time to think about their options I told them I would follow up with them and see if they would like to sit down with a comfort advisor
He needs the inducer disassembled and cleaned out and a new pressure switch and hose. Materials are in if he calls back so we can order what he needs.
On this job I looked at 2 system both heating and cooling. The system test in tolerance on both sides. TD 20 Superheat 17 Subcool 12 The system could use an easy start management system to reduce the high inrush amps. This with reduce it by 75% increasing longevity
Today I showed up for a plumbing diagnostic due to a water leak in the house After trying everything non-invasive that I could I discussed options with the homeowner In order to remove the dishwasher so that I could see Which direction the water is coming from it appears to be coming from the master bathroom and settling in the kitchen Removing the dishwasher Caused the Cabinetry to collapse and the sink Fall loose as well But the homeowner is completely aware Of everything as I discussed it with her before touching anything Knowing what was gonna happen by what I saw They are going to Clean out all of the stuff from the bathroom And tear up the carpet And cut open the back wall underneath the vanity So that when I return I can hopefully Get eyes on This pinhole leak quickly I am pausing this call so that I can return to look again this return appointment needs to be scheduled for Thursday October the 30th First Call
Today I performed a super tune-up for a current member checked everything indoor and outdoor and heat mode and in cool mode mechanically everything appears to be functioning as it should wash the outdoor coils changed the filter flush the drain line with white vinegar I have several concerns however they all have to do with airflow/air quality therefore I have offered the homeowner a complimentary visit with our airflow/airquality specialist Zach and while the homeowner agrees to the visit he is unsure as to his schedule and what would work for him and his wife so we will have to follow up with him or wait for him to call back currently their AC / heater is dumping air into the Attic and that coupled with the biological growth I found on the blower wheel should really be addressed as soon as possible thank you for choosing comfort experts!
During this visit I looked at both heating and cooling sides of the system. I'm happy to report that both sides test in tolerance. The td is 20°. I setting a time for a electrician and plumber to take a look at some issues there have. Leak in the garage ceiling. No voltage to outside plug and tripped breakers.
Install 12k single head heat pump mini split for garage
Came to job to look at lights flickering and house and came here thinking that we obviously needed a hard start but then check the panel and take power coming in and we were getting 100 volts on one leg and 141 on the other which is not a good thing so called encore and they have it set up for them to come out and talk to customer and told him to reach back out once they are done if everything is fixed or not