Riley was not only professional but very helpful in his role as a technician.
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Mark our technician was a very helpful guy. Showed complete respect and was very educational as he went through the process with us.
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I am always thankful for the expertise and knowledge of professional men who are kind and answer questions. Thank you Ian!
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Tyler has been here before, twice when we had electrical failures. This time he came out to resolve issues that had not yet become apparent. He opened up @40 plugs and @20 switches to confirm the wires were properly attached and tight. Found loose wires in every room. We sleep better now.
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We were having problems with two circuits in our house, they just suddenly quit working. Tyler located the problems, loose terminal connections. He then checked every plug on the circuit and found additional loose connections. One of the plug receptacles needed to be replaced and he completed that task as well. Excellent work, very knowledgeable.
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Had a problem with 2 different circuits not working. Tyler located the problem (loose wires at two different electrical outlets). Very strange since this home is only 18 months old. I wonder how many other outlets are waiting to fail? This could have taken hours but Tyler took care of the problem quickly. Excellent work.
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Tyler Lawyer arrived on time and was very knowledgeable and professional. It is a new house so he found no problems. He did tighten some of the main panel circuit screws and explained that sometimes the screws become loose from movement/temperature fluctuations.
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Mark took his time assessed where problems came from, got back up and going with minimal impact to family when he had a long day
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Ian was on time and did a great job flushing and doing annual maintenance on our Rheem tanked water heater.
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Scheduling could have been better, waiting from 10 A to 5 P was unacceptable. A text the morning of service narrowing the time to 2 hrs would have been better. Justin was great.
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No Smoke. Wanted evaluation of solar monitor failure and burn smell. That's what I got. No Fake, NoGuess, called for backup to avoid making it worse by " fiddling" as others sometimes do. Appreciate the honest timely facts. Team having to research solution though.
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Thank you for good information. Zak answered all my questions and most certainly knows this business well!
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William advised me of my options and shone the hvac systems that would meet my family’s needs for the future. He also gave me information on the warranties that were part of each system. We were able to pick the system that fill our needs and fit our budget. William deserves a raise.
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Aaron did an outstanding servicing my Air conditioner. He did a great job of explaining the issues with my unit. He also recommended the company warranty/ membership to cover future repairs and a discount on a new air conditioner. He was very professional and had a great attitude. Based on my experience with Aaron I would highly recommend Comfort Experts to anyone needing ac service.
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Cust stated there is a dryer brush in dryer vent but there is no brush in the pipe the dryer vent is full of water and lint. Vent is running through the slab, pipe is compromised somewhere allowing water to build and eventually going to back up into cust laundry room or ruing cust dryer. Has potential to cause a fire as well. This exposed pipe in the house is also potential access for insects to enter home. Dryer vents are not supposed to be run in PVC through the slab This pipe full of will cause foundation issues as well. I recommend immediate action, recommended installing new dryer vent and capping off old one
Arrived in I no cool. Previous company diagnosed a faulty TXV. After reassembling the TXV and coil this technician found a significant leak in the bottom left side of the evaporator coil. Gave customer the price for coil replacement and an option for system replacement. Comfort advisor is scheduled to meet with customer tomorrow afternoon. System is from 2006.
Arrived for system evaluation System was turning on and off due to drain switch Cleared drain, put in water treatment and changed filter System left on cool at exit
Goodman heat pump with air handler installed in 2016. All electrical connections are tight with no corrosion. X13 blower motor is acceptable. Blower wheel and evaporator coil are clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. 35/5 dual run capacitor is within tolerance. Outdoor condenser was washed and waxed to prevent sun damage. Highly suggest adding a compressor saver to the outdoor unit to help with the efficiency and reliability of the system and taking some strain away from the compressor upon start up.
Tech Cody and Mark arrived to customer's home, he told us that the thermostat for upstairs would not adjust temperature or switch between heat and cool mode, this started two days ago. We located the thermostat with frozen screen, we looked up manufacturers literature to reset the thermostat, thermostat would not reset, diagnosed the thermostat had failed, replaced thermostat under warranty. System was cooling when we left.
05/17/24 TS- hot water on kitchen sink pressure was slow after examining the faucet I have come to the conclusion that it appears to be the emergency shutoff valve under the sink that needs to be replaced and is restricting flow. Customer declined fix
05/17/24 TS- install and relocate waterline to garage for a waterheater. Customer also asking about a heatpump waterheater
05/03/24 T S- gas control valve is not shutting off properly. Inside unit window is covered with combustion suite and no air flow for combustion. Unit replaced must be small enough to fin in small closet. Not wide
Work completed, uv bulb replaced, water heater flushed Cleaned out door system due to it being heavily impacted by dust and degree While completing work cust showed me a ceiling fan that isn't working properly, found some bad wiring in the switch box, this is a fire hazard and is what caused the ceiling fan to fault. Need to install new ceiling fan and repair the switches. While flushing the water heater I found a small leak on the hot water supply. This is not a critical leak at this time but does need to be fixed before leak gets worse. Inspected the duct work and found have biological growth, uploaded pictures. Recommend a duct cleaning. Electrical is top priority to insure saftey Contacted HO about doing electrical repairs, verbally approved, emailed estimate for esign, as soon as HO signs the estimate we can schedule to do rec work. These are cust supplied estimates, cust will need to have ceiling fan and outdoor light upon arrival for me to complete work If estimate isn't s
2013 Goodman airhandler Checked and tightend all electrical connections Customer recently changed filters Drain had build up in trap and condensate pan Heat strip were functional Evaporator coil has some dust and dirt build up Blower motor and wheel have biological growth build up 2013 Goodman heatpump Checked and tightend all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit 2013 Lennox airhandler Checked and tightend all electrical connections Customer recently changed filters Drain had build up in trap and condensate pan Heat strip were functional Evaporator coil has some dust and dirt build up Blower motor and wheel have biological growth build up 2013 Lennox straight electric Checked and tightend
Upon arrival hratpump was not running. Found Primary electrical unit was pitted and not passing power through to heat pump. Replaced Primary electrical unit and added compressor saver to system.
