The technician did a great job and explained what he did.
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Serviced both units and advised on necessary actions on future servicing.
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Easy scheduling, arrived as promised work completed on time.
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Casey was knowledgeable and was very friendly and very professional.
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He was not qualified to give the quote we needed. but he did a good job showing what he found and scheduling an engineer to give us a quote.
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I have water dripping from my AC unit. The technician took five minutes to look at the puddle and check for a connection under the bathroom sink. He did not even go up in my crawl space to assess the AC unit itself. He told me it’s PROBABLY a clog further down in the pluming, backing up into the unit, and that I needed to call a plumber instead. After that “expert advice,” he had the GALL to charge me a $49 service fee for coming out, and told me I should be thankful I had a coupon so that it wasn’t more! I chose this provider because both my father and brother had full unit replacements with this provider and maintain service contracts with them. We’re now questioning if that level of hardware replacement was necessary for them. I guess all three of us will be going elsewhere from here out for our HVAC needs.
Response from Comfort Experts Inc.:
Joe, please accept our apologies and know that we find this as concerning as you do. This is not typical and we are disappointed in the experience you describe receiving with us. According to our records, the technician returned and everything is satisfactory. Please don't hesitate to call us if you need anything. Thank you.
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Riley was really professional very pleasant explained every thing to me. I give him 11 out of 10 rating
Response from Comfort Experts Inc.:
Thanks for the glowing review!
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Customer has water standing in water heater pan and water standing in return area was told by last technician that if water appeared again to call us back out. Condensation pump is working and pumping water out not overflowing drain line is clear both ways. Refrigerant level is normal not freezing and coil pan is not cracked. I advised to have a plumber come out and inspect water heater. Customer is gonna have install company for water heater come out and look at the plumbing side.
Kitchen faucet cartridge has gone bad Reccomended new faucet install
For the super tune-up I inspected the furnace and condenser. I'll equipment was measuring with in manufacture specs and running well. Customer stated they had poor airflow in the living room and upon inspecting the return plenum I noticed there was a significant amount of water pulling under there. I checked the drain line and condensate pump and the condensate pump was not working, I checked in the Attic and noticed the copper line was connected to another copper line via flexible tubing with hose clamps and was not secure. I resecured the line and turned power off to the condensate pump turn it back on and got it working again. Due to the amount of water damage to the unit I do recommend them replacing the condensate pump to ensure it stays working throughout the summer with a large amount of water that will be being produced. Additionally I recommend a compressor saver, and a redesign of their duct system in the attic as it is old and there is air gaps in the connections.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Recommend blowing in insulation r19 1200 sqft currently measuring 14.6 r level. Duct cleaning and adding a drain switch is also recommended overflow safety is present on secondary pan not on primary drain. Drain line is slowly draining and a cause for concern needs to be cleared before full blockage. All estimates have been sent via email. Customer has recently changed jobs and are waiting on it.
Arrived for rec work Replaced nest thermostat System functional Let in cooling Surge protection and UV system recommended
Install new lower element in wh Customer claimed to not be getting hot water tested water heater to find lower element is bad
Arrived for no cool eval Ran low voltage test to see what was causing the unit to not in cooling Found out that the nest thermostat was the issue. Dropping O Installed temp thermostat Ordering nest Will return when available Relayed information to the customer Reminded about the recommendation from last time When we left the system was working and running in tolerance
Tech Cody Brooks arrived to customer's home. I meant Mrs Gracia, and she directed me inside to the thermostat and showed me the attic access in the garage. I started with the indoor unit in the Attic, I replaced the filter for the customer and then opened up the cabinet to start my inspection. The coil looks clean and shows no sign of rusting, and the blower wheel also looked clean as well as the blower motor. I did notice that there was signs of microbial growth in the cabinet and that the homeowner had no UV light installed. I then tested the heat strips and found that they came back with intolerance so I buttoned up the unit and headed outside. I started outside with washing down the coil, and then let it run for 15 minutes to dry out before taking my refrigerant readings. The inrush amp test came back below specifications according to the data plate and the homeowner had a compressor saver installed. The running amp test for the motor and the compressor also both came back well bel
Arrived for STU #IAQ replaced filter Drains clear Furnace fine Blower and coil clean UV upgrade recommended due to biological growth in the supply plenum Washed condenser coil Capacitors refrigerant and motors fine
Upon arrival discovered that system was tripping on a high head pressure and customer said that the cooling side wasn't working Customer had system set to heating and was 78 degrees and ambient temp outside was 63 and discovered that while in heating mode system had tripped the high head pressure due to high demand for heat and outdoor temp being to high Also let customer know that getting more insulation for the attic would help hold temps better so they don't have to run temp high in the house, customer wanted to hold off for now on insulation Left customers house with system operating properly
Mark G. completed annual heating and air conditioning tune up.
On this job I replaced a heat squencer. The system is now back online and heating as it should
2017 Amana airhandler Checked and tightened all electrical connections Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Heats strips were functional and within manufacture range Duct work was acceptable 2017 Amana heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacturers range Primary electrical unit was acceptable Defrost board was acceptable Defrost is functional Refrigerant levels were acceptable at this time. Another company installed indoor air quality products. Due to the IAQ product customers filter will not fit in filter box. Wires for IAQ products were not ran properly, pinched by airhandler panels Evaporator coil was replaced supposedly under warranty by another company as well, fins on face of Evaporator coil have been pushed down.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Changed filter.
Alec G. completed an annual heat and air conditioning tune up.