There not enough adjectives to describe how great Michael was in his visit. He explained things on our level and was patient as we asked lots of questions.
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Good and quick service. Explained everything and made sure we had no questions. Most importantly got the job done.
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Brock did an outstanding job. On his work, and explaining everything. Very happy with his job.
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They all need a 5 star plus rating. Jordan, Daniel concha, and Alan were very respectful and knowledgeable. Any questions I had they were able to answer them. Thanks again guys!
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Gavin was very friendly and respected my home
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Mike did an excellent job on our tune up, explained everything and was very helpful with the maintenance of our unit! Very pleased with him!
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Zak. Did a great job on the A/C. Service. Expanding everything. Showed me a few issues that he recommended.
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Casey was very profession and complete . explained all that he was going to do and completed it very briefly . He had my thermostat working in no time.
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Casey Dobbs has to be one of your BEST repairman ! I give him a 10+ for the job he did for us Saturday night !!!!!!! Thank Y'all for your HELP ! Richard and Sandra Jackson
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great. quick.
Response from Comfort Experts Inc.:
Thank you for taking the time to provide awesome feedback!
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For this evaluation I showed up to the customer's home and she stated her thermostat was not connected to her app and she could not control the temperature from her phone. She stated she just got out of the hospital a few days ago, and before it was working fine but when she got back that's when she started having issues and her t-stat was set to 77⁰ but it was 82⁰ when I got here. I reconnected her ecobee app to the thermostat and checked everything else like a normal evaluation. At the condenser I had a 23⁰ Superheat, and 10⁰ Subcool, and after us were below the maximums. Three of the supply vents were closed one in the kitchen one of the living room and one in the spare bedroom, I open those up to hopefully assist in cooling the home faster.
Arrived onsite customer had a water heater in upstairs closet that was an 08 model never been flushed. Advised customer needs to be replaced writhing options for replacement. Customer said he had to leave to pick up son and to just email to him.
Home is only 5 years old everything new and operational still. Made recommendations for flood protection for home but also whole home water filtration as well. Customer said he will talk to his spouse and maybe get some of the items done in the future.
On arrival drain line was clogged preventing the system from cooling. Once the drain line was cleared the system ran and cooled with no issues.
Replaced delta shower valve cartridge in master bathroom. Tested after installation everything working property
On arrival system locked out due to high pressure L2 code. Once codes were reset system ran and cooled with no issues, refridgerant levels were perfect. Moved thermistor to prevent further faulty high pressure codes.
.Pausing job - customer would like the job done in the morning with having the water off. Debit of $99 goes towards $509 work Adam B will continue work on installing a new delta shower cartridge.
On arrival coil was frozen. According to customer filter changed out today was very dirty. Advised that this is likely why the coil froze and to let us know if the problem persists.
Today I've returned to install easy start. The system was on when I arrived. I disconnected the high voltage mounted to the easy start to the house skirts and wired it up. System is back online and ready for cooking.
The system supply vents were all closed. It's been that way for 10 years. Today I opened all the supply's checked system pressure filter and air flow. Everything checks out. Today she will be starting a membership to have routine visits. I Will be coming back to install easy start system at a later time.
2 system tune up. R22 equipment is low on freon. Leak search needs to be performed to identify this problem. The 410a equipment doesn't have a return box just a duct mounted to the air handler. The system needs more air then the return duct attached to it. In fact both system do not have return boxes. Other then this the 410a system could benefit from a hard start kit and uv. I would recommend system replacement for the r22 system and add return plenum.
Arrived to system for quality control check Systems refrigerant is good 19 deltas Closed dampener to office System left on cool at exit
For this super tune-up I inspected the furnace and condenser. All equipment besides the capacitor for the compressor/fan was measuring within manufacturers specs and running well. The capacitor was measuring at 69.8MFD and was a 75/10MFD. I recommend to the customer replacing the capacitor as weyas adding a compressor saver to lower the inrush.
06/17/24 TS- customer informed me about pressure issues. After investing I didn't see any problems. Psi on house is normal 60 psi. One sink was flowing little low but after removing filter and running water, it seams normal now.
