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Leo & Zak were very professional. Explained everything perfectly and did a fantastic job.
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Colby was an excellent rep. and technician. He went way beyond expectations to identify a complex issue. Colby represents this company in an excellent manner.
Response from Comfort Experts Inc.:
We are pleased to know your experience with us was a good one!
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Rob was patient to answer all of my questions and was very professional.
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Garret was very professional and answered all of our questions.
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Kellen was wonderful. He exlplained every party of the job to us, even stayed late to try and troubleshoot. Very professional. Wonderful.
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Completed Stu all electrical components good amp draws good freon good Temp split good drains clean clear filter good all electrical heat working condenser clean system operating correctly went over options with customer
Quoted customer a 48k system with ductwork
On this job I discovered and the evap clogged up boliogrowth on the blower and wiring. After talking to home owner he wants system replacement with duct cleaning. Set for tomorrow 10am to 12.
On this job I tested the system in heat and cooling. System did not test in tolerance. Sh 57 Sc 4.5 Blown out hard start Burnt contactor System is falling apart on the inside. He wants to talk system replacement tomorrow 2 pm
For this job, I worked on a double super tune-up on two heat pump systems. I went through all the mechanical and electrical components of the system and checked for maximum efficiency. Filters were replaced and outside condensers were washed. Adding on, UV bulbs were recommended to customer due to biological growth on both of his systems, picture was shown to customer. In addition, a micro airsoft start device was recommended for both units, I informed the customer about the benefits of this device, I explained the benefit of a soft start, low amperage, and longitivity. Customer will think about it and call the QR code that was given. Thank you for choosing Comfort experts, have a great day!
For this call I performed a evaluation. Homeowner wants a quote for a mini split unit installed in his office for heating and cooling. Main area heating conponant is a gas furnace. Unable to complete evaluation due to gas being completely disconnected. Shop owner is to get in contact with the city to see about getting the gas meter reinstalled. Shop owner would also like to go ahead and have a estimate of a new gas furnace replacement as well.
Performed full tune-up on both systems; units left operating. • Filtration/IAQ: Home uses thin return filters that do not seal/capture well → heavy dust buildup observed at blower motor and plenum (photos taken). Reduced filtration is impacting indoor air quality and efficiency. • Condensate Safety: No drain (wet) switch on primary drain line; risk of overflow/leak and water damage if line clogs. Recommendations 1. Upgrade to proper high-efficiency, correct-size filters (tight seal) to protect blower/coil and improve IAQ. 2. Install drain safety switch on condensate line to shut system off on overflow and prevent water damage. 3. Optional: enroll in membership (20% off and annual inspections) to keep maintenance costs low and prevent future issues. Homeowner Decision • Homeowner will think about the recommendations (filter upgrade, drain switch, membership) and follow up.
