Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mark was professional and explained everything very well. I would recommend him and will ask for him in the future if needed.
Overall Experience
Quality
Price
Convenience
Mark was great. Took the time to explain the situation and service solutions for us to be able to make our decision with the necessary info. Not pushy and the care and attention provided for our home in the process was appreciated. Comfort Experts hires well and we’re pleased with our membership with them (worth it for anyone wondering!)
Overall Experience
Quality
Price
Convenience
Always available, responsive and reliable when I have called for service. Better yet the technicians they send out are knowledgeable and friendly. What more could you ask for in an HVAC company?
Overall Experience
Quality
Price
Convenience
Ian C. efficient and professional. He explained everything he did and actually showed us pictures of what our unit looked like inside. We were very happy with his service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Colby did an excellent job! He changed out my coil last year and did my yearly maintenance this year. Thorough, kind, and my son loves to try to play peek a boo with him!
Overall Experience
Quality
Price
Convenience
Colby was great! He was very thorough and answered all of our questions.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very good service, Cole and Hunter were very friendly and professional when they arrived at my home. They asked questions and listened politely to my answers and then proceeded to inspect the system and let me know that it was good. There was one issue that was supposed to have been fixed and they checked the history and fixed the problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Daniel was awesome and he explained everything he did to the system to make it run sufficiently.
Overall Experience
Quality
Price
Convenience
Tech Cody arrived at customer's home and met with Mr.Chapman. this call was a call back from the day before. The outdoor unit was not running when I came up to it, the board was giving a low pressure cut off code. I reset the system and the outdoor unit came on with no issue, I then hooked up my guages and found the system to be charged and that the pressures were in normal ranges. I did a complimentary leak test and found no leaks, and I also found no constrictions in the filter drier or TXV. I Ohmed out the low pressure switch and got a reading of .1 ohms. I concluded that the switch was failing intermittently, I gave the customer an estimate for a pressure switch replacement. He did not want to deal with the complications for replacing a switch so I told him I could jump the low pressure switch but this would put the compressor at risk if the system ever became low on pressure . He was okay with this risk and wanted to go ahead with the minor electrical repair, I completed the repa
During inspection verified that system was low on refrigerant and after leak searched the system and had discovered that the leak was from the condenser coil where the customers dog had been urinating on Spoke to Ryan S and said we would warranty it this time but if it happens again due to the dog we would not Order new condenser coil and as soon as we know when the coil is coming in to let the customer know as soon as possible Customer was notified about 550 warranty refrigerant price and will pay it the day of installation
On arrival systems were running and cooling. Indoor units had clear drain lines. Goodman was clean internally, the Rheem had a dirty blower and coil. Both outdoor units passed all electrical testing but were both overamping on start up.
2 system home. Both systems installed last year. Downstairs: Goodman gas furnace with straight cool condenser. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evaporator coil are clean. Dual run capacitor is within tolerance. Refrigerant levels are in range. Compressor and condenser fan motor are acceptable. Upstairs: Goodman gas furnace with strip cool condenser. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evaporator are clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Neither system has any water protection. Told customer about a drain switch and that code requires some sort of water protection device. She is going to speak with the builder to see if one can be installed under the 1 year builder warranty.
On arrival system was off. I found the system low on refrigerant and leak searched the entire system. I was not able to 100% leak search the evaporator coil but I was able to leak search the entirety of the outdoor unit. No leak found on the outside unit or on any of the reachable portions of the line set. Recommended replacing the evaporator coil and recharging the system. When I left the system was back on and cooling but I advised the Tennant that the coil will freeze back up again.
Inspection Water heater is leaking from flex line connectors also the vent is installed incorrectly, Reccomended fixing issues on heater Basket strainer on kitchen sink is corroded but not leaking at this time Rest of homes plumbing is not leaking or broken at this time
Manually reset power to outdoor control board. System came on and started cooling waited a period of time to ensure quality. System was on and cooling properly upon my departure.
Arrived to no cool. Discovered that the heat pump was blowing warm air into the home. Found the connection at the reversing valve solenoid was loose. Reconnected it and the system turned on in cooling. Performed function check. System is running normally at this time.
On arrival system was off. Compressor on the outdoor unit was not turning on. I found the compressor capicator and hard start kit both non functional. I recommended speaking to a comfort advisor due to the age and condition of the system and the cost of repairs.
Tested all components dual run cap measured 25.5 on herm rated for 40 recommend replacing before failure. Customer also mentioned that her room would not cool or heat properly after inspecting attic tear in duct also r value of insulation is 4.5. Recommend repairing duct and blowing in insulation r29 for best result and being within code. Washed and cleaned condenser. Filter was changed recently. Customer needs to think about it. Estimates emailed.
On arrival system was off due to a clogged drain line. I unclogged and fixed the ptrap where the sinks piping overlapped the HVAC line at the T. When I left system was running and cooling.
During inspection verified that system was working properly Discovered that cap was below spec and also that drain line was not built properly and water was building up inside the coil pan Spoke to customer and showed her both of these issues and she wanted to move forward on getting them fixed and said to schedule for Monday morning to get both of those fixed Customer paid for repairs during today's inspection
Arrived for service evaluation Evaluation coil is frozen solid Defrosting ice Put towels and puppy pads under the unit to absorb water Will return tomorrow to diagnose system once the property manager gives us the key to access the roof Office please send COI to westviewfwboard@gmail.com Tech will need a 25 for ladder
Text Cody and Hunter arrived to Mr Chapman's home. He guided us inside to the thermostats and showed us where the indoor unit was located, the system was down and we started our inspection by verifying whether or not the indoor and outdoor units were running. We found the outdoor unit was not on even though it was being called for, when we did our diagnostic we found that the contactor had failed like we do to bugs crawling inside. When we replace the contactor the unit came on with no issue and the home started to cool.
Arrived to no cool. System was very low on refrigerant. Performed leak search and could not find a leak in the evaporator coil, the condenser coil, or the line set. Advised customer that I believe there is a leak I just can not find it. Recharged system with 3lbs of refrigerant. System was operating as it should upon departure.