He was super awesome, professional and is going out of his way for us!
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Comfort Experts come out whenever you call! Thank you, Mike. Excellent service.
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Wyatt our technician was friendly, knowledgeable and very thorough. Great company and great people!!
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Overall Experience
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Overall Experience
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I have just had the most thorough yearly check up on my system. Brady was courteous, knowledgeable and informative to me. The customer service is very good with appt. And reminders. I recommend this company.
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I have the silver maintenance plan and Comfort Experts is very faithful about calling me to set up my annual check up on the ac/heating units. It does not cost any additional and their tech expert, Andrew J, found a part that needed replacing and it was covered too. He was very courteous, knowledgeable and kept me completely informed. He let me know water heaters were also now part of the plan. CE comes almost immediately if I have a problem. I highly recommend them.
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During inspection I found low refrigerant levels, a damaged condensing coil, and extremely high Amp draws on the compressor. Cleaned system and waxed Recommended replacement to cust dude to the age of system, no warranty, and r22 refrigerant.
Air handler installed in 2009 with heat pump installed in 2018. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel has some slight build up starting to form on the blades. Evaporator coil is clean. Heat strips are pulling proper amperage. Condenser fan motor and compressor are acceptable. Refrigerant levels are in range. 70/5 dual run capacitor is within tolerance. Technician highly suggests adding a compressor saver kit to the condenser to help with the start up and efficiency of the compressor. Technician also suggests adding attic insulation and surge protection to the home.
02/05/24 Customer showed me the text from dispatch showing they were expecting an AC check-up. Checked out basic plumbing no issues
Install client supplied generator 1-10-24 phase 1 is complete. The customer has elected to have their propane provider hook up the generator. They are scheduled to have it done on Friday. If the propane company is done early enough the homeowner may call in request that I come out and perform a start up.
We're going to run a water line from main house to secondary house to main waterline, which is about 200 feet. Install customer supplied water heater and shower Ralph and washing machine box. Customer will call in 1 day next week. Or before they get the ditch done to schedule with us.
Gave cust estimate on replacement of shower faucet and fixtures Replacing and insulating 2' of water line Fixing Leaky lav faucet Customer follow up
Goodman package unit heat pump installed in 2019. All electrical connections are tight with no corrosion. Ecm blower motor is working as it should. Blower wheel is slightly dirty. Evaporator coil is clean. Compressor and condenser fan motor are working as they should. Refrigerant levels are in range.
Trane propane furnace with heat pump installed in 2015. All electrical connections and safeties are tight and working as they should. Ecm blower motor is acceptable. Blower wheel and evaporator coil are clean. Customer did not have a filter and it needs to be changed soon. Gas flow and igniter are in range and working as they should. Heat exchanger is acceptable. Compressor and condenser fan motor are in hood wiring order. Condenser fan motor is a little loud, the technician checked the bearings and found no side to side movement. All amp draws are acceptable. Refrigerant levels are in range. Highly suggest adding a drain safety switch to protect from water damage.
Electrical to plumbing need plumber here on Friday the 13th to check if his water heater has any leaks specifically in the control panel
Located stoppage in main drain, cleared stoppage system is draining properly Need to return next week, dispatch to schedule accordingly My sewer camera is not working properly Cust wants all plumbing in home checked with camera to evaluate if we need to perform drain cleaning or locate issue that is causing recurring problem
Compressor capacitor, blower capacitor, primary electrical control. Replaced compressor capacitor, condenser fan motor capacitor and primary electrical control, system is operating at this time.
Customer wet switch was tripped on unit in question. Primary Drain line routed to condensate pump was backing up into coil pan and spilling over tripping the switch informed and showed customer advised Drain clear she agreed. Cleared line and tested after reassembly. Water draining properly system on and cooling.
Upon arrival customer stated zone system unit wasn't cooling downstairs after evaluation, found living room zone was closed, checked all electrical and no problem found on electrical side. Opened zone and checked if zone would open and close upon turning system off and on. Everything working as should. Left system in cooling customer confirmed
