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Good overall I think the text messaging is overly done (confirming the confirmations that have re-reconfirmed 🤬(clerical not the service tech!)
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Michael R and the Comfort Experts team were very helpful in their suggestions, recommendations and service of my two HVAC systems.
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Technician, Aaron Aaron Wood qiuckly diagnosed the problem and replaced the malfuncting part. He went-on and checked the function of the rest of the system.
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Tyler was great, knowledgeable and kind. Fixed our sink really fast. Would highly recommend
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Diego is the best! His work is very meticulous and thorough.
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Brock did a great job he was efficient and professional completing the service in good time.
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It’s 11 pm on a Texas night with the temperature outside 94 but feeling like 100 and our upstairs unit wasn’t cooling. I called late afternoon and Colby came - at 10:30 pm. He just left. Cold air blowing again. Thank you Colby and Comfort Air. Heat is real here in Tx and Comfort Air delivered. We thank you. We’ve had to replace 4 units at various locations in the past 2 years. Comfort is the only way we’d go. Kim & Bill
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Blake Bates was very knowledgable, professional, respectful and clean. He performed the AC tune up and explained results to my satisfaction. Always asking if I had any questions, shows that he has his customers in mind.
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Friendly service, Tyler was knowledgeable and answered any questions or concerns I had. Would recommend.
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Very personable and professional. Worked hard to resolve our issue and make sure it was done right.
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Tech arrived at a service call. Customer just wanted a tune-up as the system was functioning. The information was changed. The capacitor was out of tolerance. The contractor is in working condition. The Delta was within range. The filter was dirty and replaced. The blower area was dirty. There was growth present in the system. The drain was clear and bleach was poured. The customer was informed of recommendations today. She decided to move forward with replacing the capacitor and installing a treatment strip to help keep the drain system clean. These items were installed and functional. The system was functioning upon departure.
Tech arrived at a membership tune-up. The customer didn't wasn't the tech to connect his gauges. Upon inspection, the capacitor was within specs. There was a burnt wire on the contactor. The condenser coils were hosed off to assist with air flow across the coils. The indoor coil was rusted. The blower area was dirty. The system waseaj searched and all 3 service valves were leaking. The customer was informed of recommendations today. The customer will wait for the refrigerant to leak out and when the system stops working he will call back in about replacement. The system was left in cooling mode.
Tech arrived at a 2 system tuneup. Upon inspection the capacitors were within specs. The contactors were in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filters and blower area was dirty. The drains were clear and bleach was poured. The Deltas were within range. The UV bulb was not functioning. The customer was informed of recommendations today. The customer decided to move forward with upgrading the filters and replacing the UV bulb. These items were installed and functional today. The customer also decided add a membership and take advantage of the discounts. The systems were functioning upon departure.
Install upstairs unit 24 hz gas use current filtration includes slab, disconnect, whip, drain pan and wifi thermostat
During inspection verified that system was working Discovered that indoor unit was much older then the outdoor and that indoor unit had a lot of build up throughout the ducts and the unit Spoke to customer about everything I had discovered and customer wanted to go ahead and have a comfort advisor come out and talk to her about a new system Set appt for CA to come out April 6th as the first call
On arrival system was running and cooling producing a 20 degree delta. The indoor unit had clear drain lines, a clean coil and a slightly dusty blower. The outdoor unit passed all electrical testing. I recommended upgrading uv systems for better performance and less maintance. When I left system was running and cooling.
During inspection verified that system was working properly Discovered that cap at the condenser was below tolerance and spoke to the customer and alerted her that as soon as it gets hot that the cap would fail and customer stated she needed to talk to husband first before putting on a new cap Customer said they would call back in once they have decided to move forward
Tech arrived at a membership tune-up. It was raining. Upon inspection the capacitor was within specs. The co tractor was in working condition. The refrigerant pressure and Delta was low. The drain was clear and bleach was poured. The heating system reached complete ignition. The system was leak searched. No leak was found identified at this time. Wet coils can affect the leak search. The ductwork and furnace was dirty. The customer was informed of recommendations today. He will wait until the system fails. He is aware that it may be sooner than later and will budget for repairs/replacement. He decided to add a drain treatment strip to help keep the drain system clean. The system was left in the Off position to avoid further damages.
Tech arrived at a 2 system tuneup. Upon inspection, the upstairs duel run capacitor was almost out of tolerance. Both systems condenser coils were hosed off to assist with air flow across the coils. The downstairs system filter was dirty and replaced. The drains were clear and vinegar was poured. The Deltas were within range. There was growth present in downstairs system plenum. Both blower areas were dirty. The customer was informed of recommendations today. He decided to add a UVC System and Air Cleaner to the downstairs system, as well as replacing the capacitor and cleaning the downstairs system blower wheel. There items were installed tested and functional. The system were functioning upon departure.
03/18/24 Tyler S- waterheater gas valve has gone bad, quoted to replace gas valve on unit or replace. Because unit is 11 years old I suggested replacing waterheater
During inspection I found upstairs system short cycling and coil trying to freeze up, Refrigerant is low, performed complimentary leak detection Located leak in evaporator coil, showed customer Compressor sounds as I'd it is slugging and has low Amp draws Cust want to talk to CA about replacement Downstairs system is operating efficiently Blower clean, coil clean Washed condensing coils and waxed system
Tested all downstairs components all measured within ratings and specs. Refrigerant level is normal. Customer did not have replacement filter will purchase and replace themselves. I recommend replacing upstairs 23 year r22 2 ton furnace system. Slow leak found in system I offered to charge however advised customer economically it would wiser to replace. Customer agreed comfort advisor scheduled for tomorrow 3-5pm.
After arrival, the homeowner brought me to the kitchen where the reverse osmosis was located. She wanted me to install it underneath the kitchen sink, so after building up an estimate she said she's gonna get with her husband and give us a call back if they would like to move forward , thank you.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Customer did not have replacement filter. Flame sensor was faulty causing furnace to short cycle replaced part with new. Now heating properly.
