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Very professional and the technician was very knowledgeable and patient.
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Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I took advantage of $49 mail flyer for a summer tune up. When the tech came out I was told my unit was dirty and that my capacitor was failing and needed to be replaced. I was also told my coolant was running and low and need to be recharged but assured there was no leak. The price for the capacitor replacement was $500 and the coolant was $3000. I was a bit shocked and taken back by this price and certainly could not afford it at the time. I ended up calling another local company that my step-dad has used for 20 years and recommended by his contractor friend. They quoted me $29 to change the capacitor if I bought one on Amazon for $17. How can Comfort Experts charge $500 for a $17 part? Needless to say I ended up using the other guys. I also inquired on my visit about installing a minisplit in a shed I have and removing the old one. The quoted price for install was $3,750. This really blew me away because the install price on the existing unit was only $900 and than included the electric work that needed to be done last time when it was new. But now that I’m replacing one that has already been done. I understand slight variations in price but this was outrageous. The quote for my coolant refill for 410A was that I needed 114 ounces at $27/ounce. That is $432/lb!!! Absolute insanity. I was able to get it from another company for $80/lb. My tech, Daniel, was fine. I have no complaints about him and he seems like a kind and honest fellow. He was polite the entire time. So zero complaints about him. But was definitely not impressed with the pricing. I do not feel like I got $49 worth of service. I felt like I was charged $49 to overcharge me for items and try to push a $20/month membership.
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Kellen mullinnix was extremely good and very knowledgeable of his work,, great asset to his company!!
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Alex did a great job on trouble shooting our heating system and was very professional and pleasant to work with
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Overall Experience
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Overall Experience
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Overall Experience
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experienced AC issues on a weekend, of course… – Zach showed up Saturday afternoon at 5 o’clock quick efficient and explained everything in a way that was easy to understand. Reasonable price and good service. Recommended services and solutions that were informative but not pushy upsell
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The serviceman was thorough, competent, and friendly.
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Awesome service, but sad that capacitor I had just installed 15 months ago had to be replaced - manufacture error
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I was here for a super tuneup guest house. Heat strips are intolerance, but the contactor for it is making a very loud buzzing sound, Delta is was within range. Blower clean coil clean with a little bit of biological growth condenser refrigerant within range capacitor with intolerance all produced for the condenser within range that both condenser is washed UV light is over three years old
Arrived and performed evaluation Upon arrival homeowner was concerned on system performance on heating working/not working At time of evaluation system heat performed and could not recreate original concerns Condition of outdoor unit - Unit coil Breaking down and corrosion due to wear and animals - refrigerant leak found Condition of blower motor/indoor coil is poor - work reccomended would not prove system performance System delta 13 - both coils have leaks Unable to wash outdoor unit due to condition - would further determinate if opererated on 9AM- 12PM Comfort advisor 12/28/24
For this evaluation the customers system was taking a long time to heat and cool depending on what it was set at. Initially I thought it was the google nest thermostat, however after resetting the thermostat the issue persisted, with the system only having a 6⁰ Delta. I leak searched the evaporator coil and could not find anything and then gauged up outside to get a general idea if the system was low and the system was well below freezing. I leak searched the condenser coil and was getting hits of refrigerant on the back side. I informed the customer of what I found, and recommended replacing the system since it is out of manufacturers warranty and a repair as invasive as patching the condenser coil can cause more harm than good by accidentally putting more leaks. Not only that but the system holds over 17lbs of refrigerant which would put the cost of the repairs at over $5000. Customer will think about his options and get back to us with what he decides.
Installed new outlet for tankless water heater
I will be returning the 24th to install a new plug for his tankless water heater
12/14/24 TS- was informed that atmos energy turned on gas to the house and when turning on the waterheater they suspected a leak. I found no leak on the gas line. When booting up the system, there was a small amount of water dripping onto the flame causing the flame to seam wild every hit. I suspect it's just condensate dripping down and while it heats it will evaporate.
I was here for a heating tune up System was very clean filter was a little dirty. blower was clean coil as well.the heat strips amperage was in tolerance.the capacitor outside was within tolerance and all amperage were in range
I was here for a super tune up Filter was very dirty. Needs to be changed. Inch, I've poured white vinegar down. The drain line. Heat strips had a loose connection that fell apart so I replaced it. Capacitor outside is out of tolerance. It's reading 42.6 Refer to an arrange. I clean the condenser. Capacitor in the indoor unit is a ten
Wrote estimate to run new gas service e from front of house to the. Back of the home and stub up for 2 different places at the back patio. Customer will give us a shout one he speaks to wife about it.
Estimates for exterior lighting. Membership sold. I am waiting to here back from jellyfish guy. I may revise estimates.
Arrive for system inspection Replaced filter Drains clear Biological growth in the supply plenum and air handler - UV declined today but will call back when he ready Heat strips fine Blower and coil clean Washed Condenser coil Dual run cap and fan motor fine Compressor exceeding LRA and should have a compressor saver kit
Came out for the $79 up to 2 lb of 410A recharge event found the unit to be completely empty of refrigerant and discussed options with the homeowner to speak with a comfort advisor Appointment set for tomorrow September the 27th between 2:00 and 4:00 p.m. went ahead and gave him his 2 lb per his choice gave him full disclosure that without pulling a vacuum on the system it could cause more damage to the unit but he was content giving it a shot because he's already looking into his options
Came out for a super tune up for the downstairs unit found the blower capacitor for the indoor unit to be out of range also found organic growth in the indoor unit covering the blower wheel motor and other components filters were severely restricted in both units I changed both of them as a courtesy drain line had a lot of buildup flushed that with some bleach and water compressor on the outdoor unit is overamping on startup washed the outdoor condensing coils Also took a look at the water heater and found the lower element to no longer be working. Recommend flushing and replacing the water heater element. Everything has been bundled together in the customer's choice. Estimate. He is waiting for his card to come in the mail. And he will get back with us.
Install Ducane 24k and 60k gas hz keep current filtration, includes code kit
