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Jonathan was very professional and took care of our problem.
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Knowledgeable and dependable with great customer service skills. Will definitely keep doing business with this company. Highly recommend.
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Tyler was very professional, knowledgeable, and fixed our issue. Looking forward to him coming back to fix another problem.
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Mike seems very friendly, knowledgeable, and helpful at resolving issues. Felt safe with him and his helper. Would want him every time
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Charged me 500 dollars for a 25 dollar part Tech was uninformed about my policy and warranty
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While we could not have our service issue resolved at this visit due to parts, the estimate was reasonable compared to others. Plus Colby was a pleasure to speak with. He deferred on items outside his experience and we appreciated his professionalism. Many thanks Colby!
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For this heating tune-up I inspected the customer's air handler and condenser. At the air handler the heat strips were pulling 20 amps each. The customer was concerned because the blower was running non-stop even when the temperature was met, however would shut off when they turned the temperature down. At the condenser the dual run capacitor was out of tolerance and the contactor was buzzing and pitted indicating that that electromagnet could fail. If the capacitor gets too low then the compressor will not kick on to pump the refrigerant and the customer may not have heat or cold air depending on the season. I recommended to the customer at this point to not go with the repairs as investing more money in an old condenser does not really make sense as other components could fail and it would just be a compounding affect. The customers wanted to talk with a comfort advisor, and the appointment is set for tomorrow 25 January between 12:00 and 3:00.
1/23 waited for a while and customer never showed. Tech and dispatch tried reaching out to customer. No answer. Pausing and moving on 1:11pm Stopped back to see if customer was home yet. No luck
1/15/25 I will return Jan 22nd to perform the panel rejuvenation I have a confirmed a date for the work to be done I have completed the work and clean replaced and organized said panels
Today I showed up for an evaluation on a four-year-old heat pump unit was not running upon my arrival 3 amp fuse at the air handler control board had been blown replaced it and checked all low voltage connections both indoor and out as well as at the thermostat ran power to all Cycles including heat mode emergency heat and cool mode unable to recreate the issue left the unit running and heat mode thermostat was satisfied before I left homeowner decided to sign up for the home and budget protection plan spoke with her daughter over the phone Who provided the daughter's email address to be added to the account so that the daughter will receive all of the invoices moving forward there is an estimate for an Aprilaire upgrade kit the daughter will be reviewing this with the homeowner and getting back to us at a later date thank you for choosing comfort experts!
Installed outlet in bathroom fed off of existing closet switch.
Arrived at customers house for evaluation No heat upon arrival checked indoor unit for call call found Checked out door unit for call found call but units both out on high pressure Checked refrigerant at correct pressures off while running at 600psi pulled filters and closed panels 300 psi heat working refrigerant Informed customer to replace filters more often last replace 8 m9nths ago for a 20x25x1 filter Military membership
During today's visit i came to the determination that the high pressure was tripping at 300 psi. This has been taking care of today and should no longer be an issue. I recommend an easy start for the compressor to help it live as long as it can.
For this heating tune-up I inspected the customer's air handler and evaporator coil. The system is in dire shape and needs a deep coil and blower clean as they are completely covered in dirt and hair that is affecting the efficiency of heat absorption in cooling mode. The heat strips are working well and heating the home, however with the age of the system I would not recommend cleaning the coil as it could damage it and cause a leak of refrigerant. I do not recommend moving forward with refurbishment, but rather system replacement. Customer may call in or have us back out when they are able to move forward with replacement or would like to get a quote to replace.
The high pressure cut out was turning the system off. Head pressure was 460 designed for 448. I recovered some of it to correct system charge.
For this evaluation the customer stated the unit had stopped heating a couple days ago. When I showed up the system was off and when I turned it on it started heating with 20⁰ of temperature rise. The heat strips would not kick on unless manually engaged even though the thermostat is wired correctly, however the thermostat that the customer's have is only a 1 heat one cool thermostat and they need a 2 Heat, 1 Cool thermostat (TH4210U). Additionally the condenser has what appears to be chew marks from mice on the wiring inside the condenser with exposed copper, that can cause fuses to pop from rub out. I used electrical tape to cover the exposed wiring as best I could.
For this heating tune-up I inspected the customer's furnace as well as the condenser. For the most part everything was measuring within manufacturer specs and running well. The inducer motor was pulling .03 amps over the FLA, so it would be good to keep an eye on it. The dual run capacitor on the condenser was out of tolerance reading 20.6 MFD out of 70 so that will need to be changed before cooling season as the compressor wouldn't even kick on. I recommend it to the customer adding a hard start kit to the condenser to help with compressor amp draws on startup, as well as a duct cleaning and UV system to kill and prevent biological growth in the plenums and circulating around the home. Customer stated he would talk to his wife about recommendations.
