Overall Experience
Quality
Price
Convenience
3ton straight cool system with 15kw heat strips. The heater is blowing the breaker. He wants to talk about system replacement tomorrow 10am.
During inspection verified that system was working properly Spoke to customer about recommendations for the system including, Uv light, compressor saver, and a whole home surge protector Customer said she would talk to the husband whenever he gets home and if they decided to go through with anything they would give us a call Primary language of customer is Spanish
On arrival system was heating, but unable to cool. While testing to determine where the low voltage short was the transformer blew. I replaced the transformer and the contactormonce I determined that was where the short was located. When I left the system was back on and cooling with no issues.
Upon arrival to customers house system was cooling During inspection Blower wheel clean EVAP coil clean Uv light working Drain switch working Electrical connections good Compressor good Fan motor good Cap within tolerance Refrigerant levels good Spoke with customer about getting a compressor saver installed onto condenser and said she would like to have it emailed to her so she can speak to her husband about it Left customers house with system cooling
Ca scheduled Leak in evaporator coil Refrigerant levels low System blowing but not cooling efficiently Attic entrance let's a lot of heat into home and causing the system to work more then it should
Downstaies System down Upon arrival, compressor capacitor has failed, fan capacitor was not sized correctly, refrigerant levels show low sub cooling which is An indication of Low refrigerant. Replaced 45/7.5 condenser capacitor and the system came back on. The evaporator coil is freezing, leak detection was performed and verified leaks. No manufacturer warranty. Advised Customer to visit with a CA 6/16/23 @6pm confirmed. Emailing estimates repairs.
Install 60k gas hz, keep current filtration, code kit
Arrived for service eval Coil frozen solid Defrosted coil Filters are fine Ran system to check refrigerant System low Recalling service fee due to unexpected coil failure CA set for 6/10 at noon
Arrived on site greeted customer thanked them for continued membership and business. Customer said the thermostat was set to 73 but hadn't gone below 75 all day. Upon moving to the outdoor unit it wasn't on initially I believed it to be a dual run cap then the unit cut on for 3 minutes and would then shut off again. Checked the indoor unit for switches. Drain switch was tripping advised the customer drain line was clogged and clearing was not covered by warranty. Customer understood and agreed to repair cut and cleared line both ways. Disassembled P-Trap and washed out with hose. Reassembled and tested drain line. Line is now draining properly.
Cooling tune showed a good clean filter a clean evap coil and blower wheel. After condensor cleaning system is ready for cooling. Thanks for choosing comfort experts.
System tune up showed two valves lacking out side I remcommed replacing them. Other wise system is running and fully functional. Thanks for choosing comfort experts.
Came to visit with system down. Furnace disconnect switch had surge hit and was burned and not giving correct voltage to unit. Replaced disconnect and system is in working order. Both system inside blowers and coils are good. System 1 needs duct clean and blower clean. System 2 drain pan is corroded. Talked to customer about drain switches and new drain pan. Outside unit amp draws are within ranges. Capacitor tolerances in range. Cleaned both outside coils. Both systems left in working order
Went to house for super tune up on Goodman gas furnace. Checked indoor unit first in heating, blower is clear, uv bulb out upon arrival, unplugged and plugged back in, uv bulb turned on. Filter is OK, ducts are ok, electrical connections stable. Recommend replacing uv bulb, evaporator coil working well. Went to outdoor unit and checked operation. Fan amps looking good, compressor amps high on startup, recommended compressor savor. Capacitor is within tolerance, coil is clean, all electrical wires look good. Recommended whole home surge protection to protect all appliances. Customer is not interested in energy audit. The system is functioning well.
Customer having issues with high energy bills, thinks it is related to the solar, I let him know that solar does not use electricity it creates it, I look over the system and found that it had only a 10 degree delta and the compressor is pulling half of its RLA this meaning that the compressor is bad, ordering parts
