Shared valuable information. Took time to make sure I was pleased.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
For this evaluation I showed up to the customer's home and the system was not running at all. I have power coming into the breaker and passing through the breaker however nothing was going to the transformer. I'll inspecting the system I found that one leg of 120 volts at burnt up at the contactor and the other leg was partially burnt not passing power through the contactor back to the transformer. I showed the customer what I found and explain both those parts would need to be replaced in order to get the system up and running. Once I replaced both of those the system ran like it should, and I tested it in both heating and cooling with no issues. I left the system on heat and set to 74⁰.
On this visit I came back to install the warrenty heat strip kit. After install I tested the system in both heating and and cooling. Everything is working as it should and is ready for work.
On this visit I looked at both heating and cooling. I noticed that the breakers in the unit have broken on the back side where bracket down. I'm ordering new heat strip package with breakers to make this repair under warranty. The cooling side td is 20°. Duct work looks good no air leakage.
Spoke to customer she said she will be purchasing one and call us to install.
Wrote up some options for customers replacement of water heater. Customer is going to get it taken care of but does not want to do any financing. Will call us back out when she is ready to take care of water heater.
1/3/25 no answer at door
Tech found that the home owner had the thermostat set to 65° in heat mode the house was at 71 tech turned the thermostat to 75 and headed to the attic the unit kicked on perfectly. Tech checked all the safety, inducer, flame sensor, igniter, blower motor everything is working properly q
Came out for an evaluation found the unit not running due to and clogged drain line causing the float switch to remove power rebuilt the entire p-trap and drain line installed a union for easy access to remove the filter
Found system low on refrigerant. Recommended leak search and quoted refrigerant per pound. She said her brother in law quoted cheaper
Arrived for service Eval Drain line backed up Cleared and installed PVC union, refilled trap All Motors, capacitors, and refrigerant fine Quoted insulation upgrade to code per Homeowner request
Arrived at eval Customer stated it a new build and only a year old. System not cooling Ran test and the system is empty Replayed information to customer Customer is going to call home seller and ask about getting it fixed
