Tyler did a great job! I would say he is an important member of your team
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Justin was very polite and professional… he explained things well.
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Overall Experience
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Very professional and explained everything he did and what needs to be done without pushing a sale on me
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Overall Experience
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Convenience
Overall Experience
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Convenience
Ryan was great. The company is excellent all around in their follow-up, contact, scheduling, and explaining things in an understandable way.
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Simon is outstanding. So was our scheduler. All businesses should be as good as yours is.
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Techs Cody and Mark arrived to customer's home, we met Sue and she guided us inside to the thermostat and indoor unit. We started at the indoor unit, we replaced the filter, the coil and blower were clean, and we flushed the drain line with a gallon of water with no issue. Out side the guages showed the system to be properly charged with refrigerant, the compressor ans fan motor were operating properly. The Auxillary motor starter was out of tolerance according to manufacturer, thr unit was under warranty so we installed and new one and verified operation.
Upon arrival I found the thermostat hanging not connected properly, Put thermostat on correctly and system fired up and started cooling efficiently Cleaned and waxed condenser
Trane heat pump with air handler installed in 2018. All electrical connections are tight with no corrosion. Evaporator coil is clean. X13 blower motor is acceptable. Heat strips are pulling proper amperage. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range.
Carrier heat pump with air handler in stalled in 2010. All electrical connections are tight with no corrosion. Heat strips are pulling proper amperage. Evaporator coil is clean. Blower wheel has slight build up starting to form. X13 blower motor is acceptable. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Hose bib in the back is leaking into the wall and needs to be replaced. Customer does not know schedule and was not able to set an appointment for a plumber right now.
2018 Goodman furnace Checked and tightened all electrical connections Customer recently changed filter Drain has little build up in trap, drain is still draining Evaporator coil was acceptable Blower wheel and motor were acceptable Motor capacitor was within manufacture range 2018 Goodman straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended pan treatment and compressor saver
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Customer changed filter recently.
Quoted for water heater in attic 50 gallon with circ pump
Resealed supply from the Inside re mastic sealed the return and spliced inhigh voltage from the compressor contactor to the second set of heat strips to give additional heat tested unit and left on in heating
Opened up his panel there were quite a few loose connections on the breaker so I tightened all of those up he did not have a surge protector I recommended but he did not take he has solar and a generator outlet on his meter everything regarding those looked like it was perfect and I tested outlets inside GFC eyes were present within 6 ft of water and they were all wired correctly
On arrival the system was not heating. After troubleshooting a customer installed thermostat I found the low voltage wiring and programming issues and corrected it. When I left the system was heating with no issues.
On arrival system was cooling and heating as intended. I eventually found that the thermostat was intermittently not functioning and sending a signal to cool or heat.
Removed blower wheel and motor from system brushed blades of blower wheel and sprayed with cleaner and water till blades and blower cage were clean and all debris was removed. Wiped down all wires that had biological growth build up. Wiped condensate pan and coil where biological growth was. Assembled fan and motor back into system. Turned system on everything is working as should.
Arrived to find customers thermostat blank replaced batteries and thermostat would still not come on talked Joe and decided to replace the bad t stat with a used t-4 Honeywell unit is now up and running
2017 carrier Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining poured a gallon of water down Blower motor, wheel and wires were impacted with dust and biological growth Evaporator coil was acceptable, condensate pan had some biological growth Heat strips were functional and within manufacture range 2017 carrier Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacturers range Compressor saver was functional Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Recommended blower cleaning and uv bulb, customer accepted work. Installed uv bulb today. Blower cleaning need to be scheduled for 11/7/23 in the morning.
