Colby provided great service and made suggestions on upgrading my system which I did take those suggestions and put them into action. I'm happy with his service, his professionalism, as well as his knowledge of my HVAC system and performed the work quickly and efficiently. Totally happy.....
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I believe Colby means well but is gaining experience as a tech. The problem was not solved but worsen. I contacted another tech and he came and solved the problem. I would appreciate if you cancel the membership. Which is $20 monthly. Thank you
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Technicians were prompt and professional. Work was done quickly. Final invoice matched the estimate. Technicians cleaned up when the work was done.
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Daniel came to my house to install a new filter into my equipment and show me how to do it in the future. As we talked about the types of filters I would like due to my asthma and the pets I have, he suggested a IAQ 200 UVC Germicidal Unit to add into the new HVAC system they had installed last October to increase the air quality/safety in my home. Bottom line......I was surprised that he could do it right away so I made the decision to go ahead. He had installed and up and running in about 45 minutes and I couldn't be happier. Great job!!!!
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Mark was very efficient with his time and was thorough with his assessment and explanation of his findings as well as a repair that was needed.
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The technician was informed and well versed in his craft. He explained his path and methodology very well prior to beginning. He succeeded on his first attempt and kept his work space very tidy. He was pleasant and friendly. I look forward to seeing him the next time I call the company for service
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Won a free water heater flush, basic but important as well the experience was great with no complaints great costumer service
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11/30/24 TS- customer has installed most of the tankless but needs hot/cold hooked up and flex gas line. Water and gas appears to be 1/2" the valves are way to close for hookup no service valve on cold side. Apparently pex is in wall but hot line is galvanized and cold line is copper. Pausing call so a more advanced tech can handle on Monday or Tuesday
I dispatched at 5:26 and seen in text chat when I arrived she canceled, drove out here for nothing. Nobody alerted me that she canceled pausing job headed home.
On arrival system running and heating producing 20 degrees delta. Heat strips worked as intended. Indoor unit very clean. Outdoor unit passed all electrical testing but overamped on start up. Added a compressor saver kit to address this.
On arrival system running and cooling producing 23 degree delta. Indoor unit clean, blower capicator well within tolerance. Outdoor unit passed all electrical testing, dual run capicator is getting close to being out of tolerance. System running and cooling as I left.
Arrived onsite customer had a disposer at the home she wanted installed. Inspected the disposer that was there already and the plate was just stuck. Unjammed plate and disposer ran just fine.
Gave estimate to install laundry box with drain and h/c water feeding from lavatory. Unsure if drain in wall runs down or dirty arms to toilet vent. We will have to run drain thru tee wall. Need to check and see if code will allow this. Will follow up with customer tomorrow
Replaced hose bibb in backyard area. Tested after repair was made everything working properly.
For this evaluation I came back out to look at the upstairs system as it was not cooling. When I came out for the super tune-up the upstairs system was extremely low on refrigerant with a 1° sub cool and a leak on the condenser coil. From the time I was out here to when I came back the system had completely ran out of refrigerant and now I was only blowing out warm air. The customer still has a parts warranty on the condenser coil so he would like to have that taken care of under warranty but would like to know how long it would take for that part to get in as his schedule is packed. I will speak with Rob our parts manager and get a rough estimate and let the customer know. Well I was here I went ahead and replaced the flame sensor.
Install 30k 2 stage straight electric upflow with high efficiency filtration, code kit, install client supplied nest thermostat, keep current UV system and install 50 gallon basic electric water heater
The panels are a little older but in really good condition and they are in a closet but they are completely out of the way from the clothing but I did still recommend changing the location and GFCIs are needed in the kitchen and bathroom
