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Mr Brockelman was extremely professional. Explained everything and didn’t rush me to make a decision. He left the area clean and next time I have a plumbing issue I will be requesting Adam Brockelman!
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Overall Experience
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Once again Daniel was quick to respond to the issue I had. Again extremely professional and polite. I will request Daniel every time I have an HVAC issue.
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Daniel and John were wonderful to have in my home. They were both very professional and polite. Answered all my questions
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Preston was extremely professional and answered all my questions.
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Jonathan did a great job and worked hard to fix the issue. Happy we have heat again 😀
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Adam is very professional and goes above and beyond the call of duty! He took care of my project quickly and also double checked everything to make sure all was perfect. He and his helper were really wonderful and very helpful and you have undying gratitude from me! I will be using your services again for a new water heater in the near future. Thank you! All of your people are way, way above the standard! One more mention, your company also installed my complete HVAC system and I am thoroughly happy with that as well. Great company, fast service!
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Colby provided great service and made suggestions on upgrading my system which I did take those suggestions and put them into action. I'm happy with his service, his professionalism, as well as his knowledge of my HVAC system and performed the work quickly and efficiently. Totally happy.....
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I believe Colby means well but is gaining experience as a tech. The problem was not solved but worsen. I contacted another tech and he came and solved the problem. I would appreciate if you cancel the membership. Which is $20 monthly. Thank you
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Technicians were prompt and professional. Work was done quickly. Final invoice matched the estimate. Technicians cleaned up when the work was done.
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Today we showed up for a possible leak upstairs. Upon arrival homeowner had water dripping from ceiling in the dining room. There is a full bath above the dining room. I filled the tub, and drained it and no leaks were found. I flush the toilet a dozen times and still no leak were found, but the toilet was loose. The water from the shower was bouncing off the back wall and running down the front left hand side of the tub onto the floor and underneath the baseboards, and there was grout missing in the back left of the tub. Recommendation would be to call a route guy, or a new shower rod. Homeowner wanted toilet stabilized, so I pulled the toilet new wax ring and new bolts. Toilet is now sturdy and working well. Thank you for choosing comfort experts!
Came back to do a refrigerant charge check or this customer's upstairs system as I had replaced the condenser coil last month however due to the rain I was unable to accurately measure the refrigerant levels within the system. Upon checking I had a 17° superheat and charged the system up to a 10° sub cool.
Spoke with customer about our recommendations from the other day she's going to hold the installation company accountable for moving the unit in order to access the service disconnect properly then she intends to call us back to sign up for our membership and take the recommended repairs from us
Today we showed up for a cooling tune up on a 2-year-old heat pump system checked everything indoor and outdoor flush the drain line with white vinegar and hot water change the air filter for her which was pretty dirty we washed the outdoor coils everything test within manufacturer specifications except the compressor is drawing too many amps upon startup we recommended a compressor saver kit to help combat this issue as well as a safety train switch for the condensate drain line in the attic the homeowner needs to run things by her husband and get back with us I let her know she can call the office at any time and ask to be patched through to me so that I will answer any questions they may have thank you for choosing comfort experts!
Today we showed up for a warranty super tune up everything indoor and out checks out everything is operating as it should however when we tried to wash the condensing coils we found the freeze break hose bib had frozen over the winter so it was now leaking whenever we turn it on and the homeowner chose to replace this today as well as sign up for the new home and budget protection plan membership
5/17/25 Need to perform leak search on system. Pausing the call due to rain. Wants to reschedule for morning first call.
Quoted a customer supplied 20k generator install for $9,500
For this evaluation the customer called us back out because he had replaced his own transformer and after replacing the transformer the system was not cooling. The indoor was running so I started outside and gauged up where I had a 66° superheat for the Piston metering device and a 15° saturation temp. The system is from 1991 and utilizes r22 refrigerant, when I spoke to the customer I explained the system has a leak since he's low on refrigerant and even if we add refrigerant it's unknown how long it will last in the system. He stated he had refrigerant put in 10 years ago and so he knows that the refrigerant will not last a week, or month and that he could find refrigerant somewhere else for cheaper. Customer also stated that they are selling the house and they are not going to replace the system.
Performed super tune up Washed condensor and tightened connections Replaced filter Delta 17 All cooling and heating components are in tolerance Reccomended UV bulb replacement Reccomended soft start upgrade System left off at exit - off at arrival
On arrival system was not turning on at all. Found transformer receiving 120 volts but not putting out 24 volts. Customer is going to replace transformer himself.
On arrival system running and cooling producing 20 degrees cooling. Indoor unit very clean and in good condition. Outdoor unit passed all electrical testing and was cooling as I left.
Left estimates for items customer needs addressed is shopping around at the moment will let us know.
Performed whole home inspection and provid3d tankless flush and 2ater test left 3stimat3s for upgrades
Gave estimates for upgrades and filtration customer is very interested in halo and will speak with her husband and call us bk
On arrival upstairs system was off. Found upstairs with a 60 degree superheat and no airflow restrictions. System low on refridgerant causing the freezing to occur. Blower motor capicator out of tolerance and needing to be replaced as well as the contactor on the condenser. Condenser coil needs cleaning badly. Customer is going to talk to her ac guy about repair/replace and let us know.