Mark is very knowledgeable, professional, and friendly. We felt confident he would resolve our issue from the start; and he did.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Adding 18k and 12k heat pump mini splits new installations
Technician arrived to thermostat set to 68 and it was 68 in the building. Customer states that earlier it was set to 68 but was reading 84 but still felt like 68 in the room. Technician could not recreate the issue. System is running and cooling as it should. If problem persists the thermostat may need to be changed. Pausing job to ensure payment is collected. Invoice with payment link was sent.
Upon arrival tech found that the system was working properly tech turned system off and on multiple Times compressor is coming On and everytime system is cooling as intended
Found insulation in drain pan blocking it from draining. Cleared it and verified proper drainage
Customer stated indoor was blowing hot air. During evaluation found that the contactor was pulled in but nothing would come on. Checked high voltage and found that 240 would not cross the contactor. Found spider in between contacts causing high voltage to not pass. Removed spider and any other debris from contactor and system came back on and began cooling. Left system in cool
Arrived to no cool on Pioneer mini split heat pump installed in 2022. Compressor and blower motor turn on but variable speed condenser fan motor will not run and system goes out on high pressure. Power is being delivered to the motor via the control board but condenser fan motor will not run. The motor has failed and needs to be replaced. Customer declined repairs at this time.
Arrived to a blockage in the primary drain line. Cleared the blockage and ensured the drain was clear. Poured customer supplied white vinegar down the drain to prevent future blockages. System running and cooling upon departure.
Second zone damper motor going to the primary bedroom failed and was stuck closed replaced the damper and the motor. Perfomed function check. Zone opening and closing accordingly. System running and cooling upon departure.
Arrived to no cool in the primary bedroom. Two zone system is serving the upstairs and the primary bedroom downstairs. Found that the bedroom damper motor had failed and the damper had been stuck closed. Need to order a 12 inch damper and a Honeywell two wire damper motor. Damper is currently stuck in the open position so that the bedroom will cool.
When technician arrived he asked the homeowner if there are any troubles and was told everything is working good. The outdoor unit was pretty dirty and full of leaves so I removed the top and removed the leaves and washed outdoor unit. Then checked volts, amps, temperature splits, refrigerant pressures including superheat and subcool, capacitor, and contactor, also checked the blower wheel, filter, and duct pressures. Everything is working ok at this time, I told the homeowner filter is not horrible but should be replaced before next maintenance.
Upon arrival technician checked air handler where technician found that the filter they are using is too restrictive on the system technician is highly recommending them to use a fiberglass one and changing it out monthly technician is recommending IAQ in an antimicrobial pant treatment to help with any biological growth from happening as well as any buildup on the drains
Couldn't get in touch with customer to open gate. Dispatch spoke with customer who stated he canceled call.
Heatpump had E37 code (faulty control board) fix is replacement. Customer stated he will talk with manufacture
Customer wanted estimate for replacing old rinnai tankless water with new navien unit.
