Mark is very knowledgeable, professional, and friendly. We felt confident he would resolve our issue from the start; and he did.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived to a blockage in the primary drain line. Cleared the blockage and ensured the drain was clear. Poured customer supplied white vinegar down the drain to prevent future blockages. System running and cooling upon departure.
Second zone damper motor going to the primary bedroom failed and was stuck closed replaced the damper and the motor. Perfomed function check. Zone opening and closing accordingly. System running and cooling upon departure.
Arrived to no cool in the primary bedroom. Two zone system is serving the upstairs and the primary bedroom downstairs. Found that the bedroom damper motor had failed and the damper had been stuck closed. Need to order a 12 inch damper and a Honeywell two wire damper motor. Damper is currently stuck in the open position so that the bedroom will cool.
When technician arrived he asked the homeowner if there are any troubles and was told everything is working good. The outdoor unit was pretty dirty and full of leaves so I removed the top and removed the leaves and washed outdoor unit. Then checked volts, amps, temperature splits, refrigerant pressures including superheat and subcool, capacitor, and contactor, also checked the blower wheel, filter, and duct pressures. Everything is working ok at this time, I told the homeowner filter is not horrible but should be replaced before next maintenance.
Upon arrival technician checked air handler where technician found that the filter they are using is too restrictive on the system technician is highly recommending them to use a fiberglass one and changing it out monthly technician is recommending IAQ in an antimicrobial pant treatment to help with any biological growth from happening as well as any buildup on the drains
Couldn't get in touch with customer to open gate. Dispatch spoke with customer who stated he canceled call.
Heatpump had E37 code (faulty control board) fix is replacement. Customer stated he will talk with manufacture
Customer wanted estimate for replacing old rinnai tankless water with new navien unit.
I have looked at the gfcis causing some issues the one in the kitchen had just tripped the breaker so I turned that one back on and the one outside wasn't showing any signs of degration and was only a few month old
Upon arrival system was off, turned system on and outdoor came on but indoor would not. During evaluation reset breakers and started system, blower came on and off as should multiple times. Checked components on Heatpump and found auxiliary motor starter had failed also found disconnect was broken. Recommended replacement of safety disconnect and auxiliary motor starter. Customer declined safety disconnect but wanted to replace auxiliary motor starter. Left system in heat mode
Called out for leaking hosebib. Sweat off old valve, solder on copper mip adapter and install new silcock. Set up on membership
11/27/24 Installed new gas service and repiped 4 drops. All new plumbing held test. Turned gas on and lit all pilots and tested furnace. Customer has heat and hot water for the holiday. Will need to go back on Friday to button up a few minor details. Will also need to schedule an electrician to bond the system
We will cut out bad pipe and fittings and replace. After repair, pressure test is still showing a leak. I am not able to turn gas back on at this time. Estimates given for new service line and 4 drop repipe. This job is financed We will Trench from meter to corner of home. After excavation we will install new 1"poly gas service with stop and union at house and run new csst gas lines to all gas appliances with new stops and supplies. New gas system will be bonded electrically as per code. All new work will be tested and installed as per code
Customer requests a plumber to come out to perform a pressure test on the gas line. Heating tune up performed today on an Amana gas furnace with straight cool condenser. PSC blower motor and capacitor are acceptable. Blower wheel and evaporator coil are slightly dirty. Attic is very low on insulation. Furnace safeties and functions are working properly. Technician smelled the odor of gas outside by the condenser. Technician turned off the furnace and the gas water heater pilot and watched the meter to determine there is a slow leak somewhere in the system. Requesting a plumber to come out and perform a pressure test on the gas line. Gas was turned off at the meter before departure.
