Jonathan came by for our winter check up of our heat/air unit. He was on time and introduced himself when I opened the door. Showed him where the unit and thermostat were and he went to work. On occasions he would stop and point out things, explain the need for continued maintenance over time and at the end pointed out their upgrade service plan with all of the benefits that come with it. Jonathan was thorough and very knowledgeable about what was needed to service our unit and made sure that I understood what was needed and to contact them if anything should arise in the future. Great guy, good work and we’re very pleased with his professionalism.
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Your technician was excellent. He was friendly, knowledgeable and took care of the situation quickly. He took the time to assure me that everything was okay when he left. At my age that was most appreciated.
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Very good explanation detail. Thank you Tyler explanation detail a lot of things good to know. If anyone don’t know about your own house plumbing. Should used tyler service will detail explained so you can prepare in case situations will happen. At least you know the problem. 👍👍👍. Thanks tyler again
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Arrived timely. Worked efficiently and provided a clear description of the conditions of my units. Not a hard sell type of guy. He let the facts speak for themselves. Highly recommend.
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Mike Robles and his helper were awesome. they took the time to show me what they found and recommendations on how to make my unit work more efficiently. I really appreciate the expertise and knowledge they had. I also appreciate they knew how to explain it in terms that someone without the AC knowledge can understand. Thank you!!
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Blake did an awesome job. Thank you!!!! Technicians are alway friendly and knowledgeable!!
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4-22-25 Masterbedroom outdoor unit DOA. Returning tomorrow install new outdolr unit along with a new txv and flushing the lineset. 4-23-25 Job is complete.
Quoted a 60k redesigned duct system $9,500
Will return monday the 21st to install new downstairs furnace.
4/11/25 Found the master bedroom system to be leaking at the liquid line field weld at the furnace. Spoke to Ryan and the install manager will be coming out tomorrow 12 April to fix the issue.
Arrived to find unit with code for high pressure lockout adjusted refrigerant charge to 6degrees of sub cool checked all supply’s and return/filter for blockage and got the temp down from 77 in home to 70 left system on in cooling
Install 24k gas horizontal master bedroom, 42k gas horizontal upstairs, 48k gas horizontal downstairs plus 2 IAQ 200 UV lights includes code kits for all 3 systems
Showed up to look at a gas tanked water heater and listen to the noise while it runs provided estimate for Water Heater replacement as well as a water softener should the homeowner decide to go that route they can call us back at a later date also discussed membership conversion and left information for the new home and budget protection plan
For this evaluation the upstairs system was no longer cooling and the thermostat was showing error code 176, there was a communication issue from the thermostat to the condenser. I looked up how to fix the issue and Trane's instructions were to reset the system by unplugging the board and turning off high voltage. I did that and waited 30 seconds. After the wait the system came on and the fault cleared. I left with the system cooling.
For this tune up I inspected the customer upstairs and downstairs furnace and condensers. All equipment was measuring within manufacturer's specs and running well. Customer wants to build out and discuss pricing for a whole home backup generator, and also have Jerred come out to inspect the water heater and the hard water from the city, and see what can be done for that.
Quoted a level 4 24k, 42k, and 48k gas horizontal systems for $52,397 after $3,400 discount
Customer not home and couldn’t get ahold of by phone. Replaced downstairs gas valve, system heat operational, installed iaq200 in master bedroom system
Came out for an evaluation on a 13-year-old gas furnace system that was not providing heat due to a failed gas valve homeowner has opted to replace this part we will have to order it not sure on the lead time due to it being Sunday and supply houses being closed homeowner has also opted to replace/upgrade their UV system for the master bedroom unit we will return to install this as well Free consultation with a comfort advisor to discuss options for replacing all three units is set for Friday March 28th 4:00 to 6:00 p.m. Thank you for choosing comfort experts!
