Mike Robles and his helper were awesome. they took the time to show me what they found and recommendations on how to make my unit work more efficiently. I really appreciate the expertise and knowledge they had. I also appreciate they knew how to explain it in terms that someone without the AC knowledge can understand. Thank you!!
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Blake did an awesome job. Thank you!!!! Technicians are alway friendly and knowledgeable!!
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Looking forward to getting our duct issue solved. Joe was professional and knowledgeable.
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Diego and Mark were our service technicians, and they did an excellent job of cleaning and inspecting our furnace and condenser. They were thorough and professional.
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Blake is our go to tech for any of our heating and a/c issues. Blake is always on time, super reliable, very friendly and explains everything in simple easy terms.
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Mark is a great service technician. He was on time, friendly, and very knowledgeable. Mark evaluated the problems and concerns of both our plumbing and water heater systems. Mark found that there was a great need for a replacement to our hot water heater system. Showed me the things that were faulty and offered fix options. Decided to upgrade our system. Mark gave us three options to review. Considered two of the three. Chose the one that best suited our needs. After working up a breakdown of the costs, Mark explained the needed repairs and the cost of each stage including installation, parts and labor. I agreed with the work and the cost involved and Mark scheduled a quick turnaround time to get it done. We have used Comfort Experts for our heating/AC needs for 14 years now and have never had an issue and all of the technicians have been top notch. I’m sure you can get a cheaper price from one of their competitors, but service, reliability and quality will not come from saving a few bucks.
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Diego was very professional. Diagnosed the issue quickly.
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Blake has serviced our units before. As always, he is prompt, polite, and provides an excellent evaluation. He doesn't push repairs that are unneeded. He does keep us informed as to the status and condition of our units and gives us an expectation of what repairs will become so and a ballpark of how far out the needed repairs will occur.
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Blake was very thorough and took the time to explain to a non AC expert what was needed. Thank you Blake!
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Blake completed the annual check and inspection for our heater and a/c unit. He was very thorough and informative. Comfort Experts is fortunate to have him in their employment.
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03/29/24 Tyler S- code issues with new installed waterheater. Needs to be on risers and I didn't see enough combustion air flow for closet. Gas line out side is rusting and needs to be painted for protection. No other issues
Tech arrived at a 2 system tuneup. Customer asked about airflow. Upon inspection the downstairs system duel run capacitor was out of tolerance and replaced. The condenser coils were hosed off to assist with air flow across the coils. The blower areas and ductwork was very dirty. The blower capacitors were out of tolerance. The drains were clear and bleach was poured. The heating systems reached complete ignition. The downstairs flame sensors were scorched. The refrigerant and Deltas were within range. The customer was informed of recommendations today. He will review the information and let us know what they decide. HW The systems were functioning upon departure.
This system is in tolerance and tD is 20 in cooling. The system could benifit from a UV system to handle air quality. It could also use a hard start. Over system is in good shape
Tech arrived at a service call. Upon inspection, the downstairs system had low voltage short on the Y wire. The short was isolated to the contactor. The contactor failed the resistance test. This item was replaced and the system regained functionality. The system was cooling upon departure
Install 60k hz heat pump use current filtration, slab, disconnect, whip, drain pan, wifi thermostat, new return plenum, whole home duct reseal
Arrived to customer for a recall ,after performing evaluation of system I found that the thermostat was wrong,was unable to find customer to discuss repairs and collect service fee pausing call,bad control board
Richardson TX HVAC package system installation. Plus, the whole home duct resealing service, and added a return plenum for the homeowner to distribute airflow.
System is operating, work completed left system heating
Indoor unit is operating, cap is out of tolerance, flame sensor has corrosion build up on it ,outdoor units cap was dead, completed work and left system heating
Upon arrival systems were in working condition. Looking at the indoor unit all electrical connections and components are good. Blowers are a little dirty. Coils are clean. Return plenums are dirty. Filters were changed. Heating componets and safetys are good. Looking at the outdoor units all electrical connections and components are good. Capacitors within tolerance. Amp draws are acceptable. Cleaned unit inside out. Left system in working condition.
Tech arrived at a membership tune-up. Upon inspection, the capacitor was out of tolerance and was replaced under warranty. The system did not appear to have Surge Protection. The filter was dirty and replaced. The ductwork and blower area was dirty. The drain was clear and bleach was poured. The heating system reached complete ignition. The customer was informed of recommendations today. He will talk to his wife about upgrading to an AprilAire filter. He will call back next month for installation. The system was functioning upon departure.
System was functioning as should ,surge protection was out ,replaced and upgraded uv system ,left system heating
Tech arrived at a 3 system tune-up. The filters were replaced. The drain systems were clear. The heating systems reached complete ignition. The upstairs and bedroom system capacitors were out of tolerance. The downstairs contactor was scorched. The condenser coils were dirty. The customer was informed of recommendations today. The customer would like to move forward with replacing the capacitors and contactor, as well as fixing the leak on the bedroom system. The bedroom system capacitor was replaced today. The customer will be available for repairs next week. This job may take multiple hours and should be scheduled in the morning if possible. Will pick up parts needed at the shop throughout the week.
Tech arrived at a service call. Upon inspection the furnace was making a low thud sound. The gas was flowing intermittently. The pressure switch tubing was cleared and the system was retested. The system maintained steady gas flow. The pressure switch was replaced, tested and functioning. The system was heating upon departure.
