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Great Technician with excellent feedback and explanation.on the system
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Took his time. Identified a few problems, answered some questions, helped me prioritized what needed to be fixed. Very helpful. Did a good job.
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Jake is kind and courteous as well as knowledgeable and efficient. Very pleased!
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Very pleased with service and Jake, who was exceptional.
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Justin has been the latest in the long line of high quality representatives from Comfort Experts who’ve come to service or repair our AC unit. The scheduling has been consistent and reliable, as have the friendly technicians who’ve come for routine or emergency service calls.
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So well-mannered and professional. Tyler understood what we requested and offered logical solutions.
Response from Comfort Experts Inc.:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Sealed a few spots at indoor unit that were in taking humid attic air also hung two ducts and sealed 6 boots Will be returning next Friday first call to reseal all boots and reprioritize one duct for the master bedroom pausing job for now
Found a leak in the line set at the 90 degree turn down going through the wall. Need to come back to replace the line set. Need to order 40 feet of 3/4 copper line and 3/8 copper line. Mark D and Hunter G will return next week to perform the work.
Condensate drain was clogged at sink. Disassembled and cleared line, flush a gallon of water down with no issues left system in cool mode
Upon technicians arrival technician found that the flow switch was cutting the system off technician cleared drain system is working properly at this time
Customer is ok with the operation of plumbing system left est for filtration. Replacement
Emailed estimate for new feeder.
Three system tune update performed today. All systems are heat pumps with air handlers installed in 2020. All electrical connections are tight with no corrosion. Blower wheels and evaporator coils are clean. Customer states that there are high humidity levels in the home. Technician found that the main system had several air leaks in the air handler. Sealed up the air handler and believe the issue is fixed. The master bedroom unit had the TXV bulb on the bottom of the vapor line. Moved the bulb to the top and refrigerant readings improved. With proper refrigerant readings the humidity levels should now go down. Biological growth is present in all of the systems. Suggest adding indoor air quality products to sterilize the systems and the air. All amp readings are within tolerance. All refrigerant levels are acceptable. All three outdoor units were washed.
6/4/25 Arrived to no cool. System was completely frozen. Defrosted the system and performed leak search news unable to find a leak. Charged system with 4lbs 9oz of 410a per Brian H. Need to return next week with a different leak detector. Requesting an additional technician as well to help search for the leak.
Install 42k upflow heat pump keep current filtration includes code kit
Sold 42k heat pump closet unit up flow total price 19834
Double wide manufactured home with failing duct work. Multiple holes in the runs and insulation is falling apart. Poor air flow throughout the home. Customer is meeting with a comfort advisor tomorrow regarding replacing all duct work under the home.
Silver tape sealing slight air leak had come up and created a bypass for air causing a whistling sound. Added more silver tape to block bypass. Found no other issues left system in cool mode
When I arrived at the home the customer was hoping I could get cold air until we can get it replaced. I called and scheduled a Comfort advisor for tomorrow morning between 10-12 to discuss options because tonight is his wife's birthday. I checked and found the coil iced up with limited time I cycled on fan and got it to deice most of the way I got pictures of the unit then checked the AC. Found high superheat and compressor is really noisy when running. This is a straight AC I talked to the homeowner about the difference between a heat pump and AC and said he should talk to the comfort advisor tomorrow to see what his options are. I left the AC off and fan on to finish de icing while they went to dinner.
Install 36k upflow heat pump keep current filtration includes code kit
Came to job for electrical tune up and talked to customerabout plug not having cover and doubled and tripled up nepuetrals and grounds