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Very efficient and tidy. They explained things thoroughly and answered all our questions!!!!
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THANK YOU FOR YOUR ATTENTION AND PERSONAL ATTITUDE TOWARD ALL ISSUES THAT ARISE.
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Marshal was polite etc and answered a few questions fo me.
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This is the first time I was able to get any website of yours on my system. 100% of time, I have been very very pleased with the service and the respect that your employees give me.
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i have been very pleased with the service and the respect all the repair man have showed me.
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Got straight to the task at hand.
Response from Comfort Experts Inc.:
Thank you for your review
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Performed STU on system. Both units are functioning properly in both heating and cooling. All components are within operating specs. Installed IAQ 200 and moved customer to home budget and protection plan
Alec G. completed annual heating system tune up.
During inspection verified that system was working properly Spoke to customer about some recommendations for the system to protect the system Customer wanted to email the estimate over so that they could discuss if they wanted to move forward with any of the recommendations
Arrived for STU. Replaced filter and UV bulb. Drain is clear. Blower and coil very dusty, with biological growth, Recommend UV system and cleaning. Heatstrips fine. Washed condenser coil. Capacitors, motors and refrigerant fine.
This system has a bad zone control braod not send 24v to the damper. I forced damper open for the home owner. He wants to check his warrenties to see if you can solve this issue through them. I recommend a mini split to tackle some of the heat load issues.
Slab leak. Run new line From water heater to master bathroom to replace hot water line that is broke in thinsulate. New waterline, everything working properly at this time.
Alec G. completed annual heat and air conditioning system tune up.
Found compressor to be grounded out. Will need to order and replace.
Disconnect was off, turned Disconnect on system is operating normally at this time.
Ran heating tune-up on unit. All amperages tested good, capacitor tested good and heat strips tested within tolerance during heat. Found temperature delta to be low and filter dirty. Also found that UV bulb had not been replaced. Replaced both UV bulb and filter media. Cleaned off outdoor coil and unit was running as normal.
Cap was blown upon arrival and control board locked out on open start circuit replaced 35/5 mfd dual run system is now on and cooling. Refrigerant level is normal. Filter changed.
Saturation temperature is very low at 37 degrees, custo,er stated system was freezing last night before they changed the filter. Coil is still extremely dirty and restricting airflow, recommend pulling and cleaning coil or replacing coil.
Tech arrived at a tuneup. Carrier. The capacitor was within specs. The contactor was in working condition. The condenser coils were clean. The filter was relatively clean. The ductwork, coil and blower area was dirty. There was growth throughout the system. The primary drain was clogged. The customer was informed of recommendations today. He decided to move forward with unclogging and treating the drain system. He will discuss IAQ, Duct and System cleaning with his wife and will call back at a later time. Customer was emailed recommendations. He plans to move soon. The system was functioning upon departure.
Customer is having serious renovations performed to house and needs all mini split cassettes cleaned, 4 cassettes need new line sets ran with drain lines re routed, condensate pumps installed in inner parts of home, due to the cost and un reliability of mini splits, recommend speaking with engineer about going back with traditional split systems.
