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Very efficient and tidy. They explained things thoroughly and answered all our questions!!!!
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THANK YOU FOR YOUR ATTENTION AND PERSONAL ATTITUDE TOWARD ALL ISSUES THAT ARISE.
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Marshal was polite etc and answered a few questions fo me.
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This is the first time I was able to get any website of yours on my system. 100% of time, I have been very very pleased with the service and the respect that your employees give me.
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i have been very pleased with the service and the respect all the repair man have showed me.
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Got straight to the task at hand.
Response from Comfort Experts Inc.:
Thank you for your review
Overall Experience
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I did an evaluation. I was at the house earlier and condenser was not running so I replaced the cap. System had turned on compressor was running before I left upon arriving again. The compressor would not turn on it went into thermal lock. I washed the condenser off and turned the system back on, and the condenser kicked back on for a few seconds before immediately thermal locking out again. Homeowner was outside with me to witness the issue and we suggested a comfort advisor. Come out for unit replacement.
for this job, I did an evaluation. Outdoor unit was not running check the capacitor. It was bad. Condenser data plate is worn off. Replaced capacitor and system came back on. Stayed for a few minutes to verify the system will continue running.
Completed cooling tune-up all electrical components good amp draws good Freon levels good cleaned condenser drains cleaning clear temperature split good changed filter
Found bad run capacitor and hard start kit at condenser will need to call customer to collect payment customer is one of our employees Rob Golddate
Completed cooling tune up found dual run capacitor to be bad hard start kit on condenser is bad system is a r22 system straight electric downflow went over options with customer on replacing parts customer would like advisor to come out and get pricing on new equipment collective service fee by check
For this job, I performed a super tuneup. During the tuneup noted that the LRA was right at maximum capacity. Recommended either soft stad or a hard start kit for longevity of the system. Owner opted to have hard start kit installed. Brought down initial amp draw from 107 to 77.6. No further recommendations were made. Thank you for choosing Comfort Experts.
Guaranteed call - unable to reach customer
For this evaluation the customer stated her system was only cooling even when set to heat and with the temperature set to 78⁰. Then randomly the system stopped responding at all. I turned the thermostat off and manually jumped the system to bypass the thermostat however the reversing valve had constant voltage, even with a call for heat so it is only cooling. This indicated the thermostat is the culprit and sending a constant call for cool. I replaced the thermostat under warranty with a new one and the system started working like it should.
Arrived at customers house for super tuneup All components working to manufacture spec Recommended anti microbial mist for biogrowth Home owner installed board to cover light fixture but didn't secure with nails Board broke underneath when stepped on and foot went through ceiling Owner understands that isn't on the company and signed form stating such
For this evaluation the condenser was showing an L2 Fault "HPCO Lockout". I reset the board and gauged up where the high side pressure was only getting to around 350 PSI and holding steady, not close enough or over to trip High Pressure cut off. I ran the twice and both times the system reach temperature with the same result not hitting head pressure. I disconnected the high pressure cut off switch on the board and use the jumper to close that circuit and bypass the high pressure cut off switch.
Found defrost control board is failing to turn off condenser fan motor upon a defrost cycle will be pausing call and waiting for parts Left unit on in emergency heat
On this job I found the condensor trip on high pressure cut out. Could not get system to generate hp. I removed 2oz of freon. The system is working as it should.
Install 48k heat pump package unit keep current filtration includes code kit
