Garrett has been to the house three times. He is professional, polite, and patient. Has great experience and takes time to explain things to me (I like to understand issues). Hire more folks like Garrett.
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Second time Zac has been to out to our home. He has been able to diagnose and fix the problems very quickly. He’s a great guy, but I hope we don’t have to see him again for a while!! :-)
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Our A/C unit went out and I called Hobsons at about 11:00. They had a technician out the same day.....Zak didn't get here until 7:30 pm, but he was incredibly upbeat and personable. (He actually told us he might be working until midnight!) He got our unit back up and running. Glad to be a part of the Hobson's "frequent-flyer" program.
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Mark was very professional, and he immediately looked into my concerns and came back with his report.
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Tyler Scholes was very knowledgeable and extremely efficient. He completely the job quickly and explained exactly what was done.
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Alex and his colleague stuck out the coldest day of the year. Every time I saw Alex he had a smile on his face and both were courteous and respectful the whole time they were freezing their you know what’s off. The new unit is working great! I appreciate the great work and great service.
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Joe and Jose with his team replaced 2 full systems for me. They did it to my 100% satisfaction with professionalism. This is by far the best contractor experience I have had. Before he left he tested everything with me to ensure I was satisfied. I would use comfort experts again for sure.
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it was his last call of the day, it had begun to rain, and he had a long drive back home ahead of him. But he cheerfully checked out the system, indoors and out, found a drainage problem that required extra time to fix, eliminated the small gas leak that required service in the first place, and left me two furnaces perfectly tuned and running. Throughout all this he was cheerfully took all the time the work needed. I am grateful to Comfort Experts for hiring such fine people!l
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It wasn't mark Bennett who was here; it was Ty, and you should be very pleased to have such an excellent young man on your staff. He is competent, informative, pleasant, and does excellent work. Thanks
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Our technician came for our annual inspection. He was extremely polite and listened to every concern. Made sure to address all issues before leaving.
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For this evaluation customer state of the upstairs seems to be having a hard time keeping up when the thermostat is set to 75 it barely gets below 76 until later at night. Taking a Delta I had an 18° difference at the plenums, but a 15° difference at the supply vents. The condenser fan motor is overamping, indicating it is likely to fail in the future. There was an 18⁰ Superheat, 12 Subcool at the condenser, so I do not believe refrigerant levels are low. I talked to the customer that insulation can definitely help in efficiency and keeping heat out of the house.
Arrived for service Eval 2 wires burnt at contactor Fixed Compressor cap failed Replaced Hard start kit blown Replaced with warranty Recommend adding an April Aire filter and a UV system due to bypass air and biological growth in the supply plenum
Went out on a repair call for a residential customer who had a broken water heater. We discovered that the heating element in the water heater needed to be replaced. The heating element on the unit was replaced to restore it to working order. The customer was thankful for the repair.
Arrived at 3 system STU All components were working All 3 systems are low on refrigerant, need compressor savers, coils are rusty and upstairs is starting to freeze Recommend refurbish vs replace Customer wants to know what a new system cost to be able to weigh their options 31 oz on m, 46oz on D, 107 on up Comfort advisor appointment for upstairs 07-13-24 9-12
For this phone call customer had a couple questions about the tune-up I performed earlier in the month. Customer States the upstairs seems to be having a hard time keeping up and it's warmer than the downstairs. I inform the customer I'll be more than happy to come back out there to inspect the upstairs unit as it is not blowing as cold as the downstairs unit.
Arrived for service Eval Condenser fan motor over heated Replaced Refrigerant, capacitors are fine l compressor is showing it age
Plumbing inspection Master bath toilet has broken kholer seal disk style flush valve customer claim he is going to fix issue Double clean outs for sewer main line in front yard All drains are OK at this time No leaks on plumbing system. Gas water heater in attic Rheem 2023 model Customer gas system with manifold in attic
For the super tune-up I inspected two furnaces and two condensers, for the most part all equipment was measuring within manufacturer specs and running well with the exception of the condenser fan motors, both were overamping.
For this evaluation I showed up to the customer's home and he stated the indoor unit was running but the outdoor was not, and it was only blowing out hot air. When I looked at the condenser and opened it up the wiring from the compressor to the Herm connection had burnt off, so I cut off the part of wire that was burnt and put a new Spade on and reconnected to the capacitor. The system did not turn on right away and I did not have voltage to the contactor. Upon checking the breaker the breaker was tripped so I reset it and the system turned on. The Upstairs unit is on a 40 amp breaker, the downstairs unit is on a 30 amp breaker.
Arrived for free diagnostic Talked to customer and he was in the understanding it was a STU Called office and let them know Invoice has been changed to STU All components were working and in tolerance Recommend IAQ 200, blower clean, hard start, surge protection, and membership Customer okayed hard start and membership. Will think about other recs
Performed cooling tune up Washed condensor and attic unit small filter LRA on condensor lowered by compressor saver New capacitor installed. Condensor performance is good Attic unit is clean Recommended surge protector and April Air filter System left on cool at exit
Flushed tank water heater in garage and wrote estimates for inspection recommendations.
Free second opinion. System is low on refrigerant verified by pressures and temperatures. Performed leak search on indoor coil and outdoor heat pump. Leak detector was triggered on outdoor unit but was unable to confirm exact location of the leak. System was installed in 2011 and customer is interested in replacing system with something more reliable and efficient. Comfort advisor scheduled to meet with customer tomorrow morning at 9 o’clock.
This is a done system. I replaced cap and added hard start kit to the system. I washed the condensor and checked filter. The system is ready for cooling.
