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Great job by Wade. He identified the problem and the issue was solved quickly. Always grateful to Comfort Experts to send out technicians at speed of light when a problem arises. FIVE STARS!
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Michael is very personable, thorough and knowledgeable in explaining the inspection he and his trainee performed on our two systems. He was very patient in answering my multiple questions because there was so much information for me to comprehend. His detailed explanation of the issues and level of knowledge shows that Michael cares very much about his job and the company he works for - Comfort Experts. Great job Michael!
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Jerred worked hard to find the issue with our A/C. I also appreciated his attention to detail in explaining the issue. He did a great job!
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Polite, courteous, knowledgeable and professional.
Response from Comfort Experts Inc.:
We're blushing! Thank you for the excellent 5-star review of our heating repair service. We're passionate about providing reliable and efficient furnace and heat pump repairs, and your feedback confirms we're on the right track. We appreciate your business and look forward to serving you again!
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I've never had any problems with the service from Comfort Experts. Techs are always well trained and listen to any concerns that I have. They complete the job quickly and effectively.
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Great service, professional and courteous staff. Needed services for some fix that was done by them and it was immediately fixed. Impressed with their service.
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I have been a customer for several years and have always been satisfied with the excellent service I receive!!
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As usual my experience with Comfort Experts was excellent!! Nathaniel was very professional and explained in detail what needed to be done to install 2 GFCI outlets to protect my home along with Panel surge protection.
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Easy to work with. Found problem and in the process of setting up appointment for repair.
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Daniel did an excellent job. It was really professional and straight to the point. I’ll be happy to have it as my technician recommended. Thank you for the service today.
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On arrival both systems running and cooling. Downstairs unit made 20 delta upstairs 14. Indoor units dusty and evaporator coils corroded. Outdoor units passed all electrical testing. Upstairs system low on refridgerant with a 2-3 degree subcool with a 38 superheat. Downstairs system had normal refridgerant levels. Recommended speaking to a comfort advisor about replacing upstairs system, he's gonna wait till it quits and replace it at that time. Systems cooling as I left, thanks for choosing comfort experts and have a great day!
Quoted a 36 k gas unit for master bedroom and gun room customer and wife will decide which level I need to follow up next week
For this super tune-up I expected the customers upstairs and downstairs furnaces and condensers. For the most part all equipment was measuring within manufactures specs and running well. I did fine that the ignition components for the upstairs furnace are oxidized and corroded which I would recommend replacing. Additionally the downstairs system was over amping on startup and the dual run capacitor was slightly out of tolerance which I recommended replacing. The customer wanted to just have a hard start kit installed today and may have other recommendations installed or completed at a later date. The hard start kit reduced the startup amperage to the compressor to 85A from 140A.
On arrival fan was not turning on due to 0/0 capicator. Once replaced system resumed cooling. Customer would like to have a maintenance scheduled for tomorrow.
Found bad capacitor on condenser replaced capacitor added 1 lb to 14a refrigerant unit now working properly collected payment by credit card
Arrived for service eval Breaker tripped Contactor capacitor and concerned fan motor replaced all three Homeowner is aware system is unlikely to last much longer Compressor is overamping and refrigerant is overcharged to compensate for the low side restriction
and a cooling tuneup on two out of the four systems in the home. On the Lennox air handler it was pulling a six Delta. Also, the drip pan is leaking and has a hole. I gave the homeowner a warning that this is of immediate concern and he let me know that he was going to contact the people who installed it to have it fixed. On the second system (Rheem) Nothing was out of the ordinary. The outdoor units all the electronic components were intolerance. on the Lennox I measured very low pressure and low refrigerant. I let the customer know we could do a leak search, but he insisted that he would go with the company that installed the equipment. Suggested hard start kits and they were declined. Also suggested a new disconnect as the one he has was starting to melt away the plastic.
Arrived for STU filters ok Drains clear Float is missing from the float switch Furnace ok Doors held in place with tape and no longer tight enough to keep the door switch engaged. It has been bypassed Blower very dusty and inefficient Condenser coil clean Compressor refrigerant and capacitor are fine Concerned fan motor overamping and likely to fail Declined all recommendations
Quoted a level 2 42k gas horizontal with code kit for $14,825 Quoted a level 3 42k gas horizontal with free duct cleaning for $17,664
Today we showed up for a clog at the kitchen sink. There was a foreign object stuck inside the garbage disposal. I was able to unjam, the garbage disposal worked and it should, and drained. Thank you for choosing comfort experts !
Arrived for FSO blower very dusty and failed Quoted replacement Electrostatic filters and water safeties declined all today
Pausing call, unable to get a hold of customer for payment. All three systems in good condition and producing adequate deltas. All three systems have box filters that are bypassing dust. Would benefit from April aire filters but are otherwise in good condition. All three condensers passed all electrical testing but overamped on start up. Recommend some form of start kit to address this. Systems cooling as I left.
On arrival system running and cooling as intended. Air handler clean and in good condition but could benefit from upgraded filtration. Outdoor unit passed all electrical testing but condensers overamping on start up. Recommended some form of start kit to reduce wear and tear and increase lifespan of compressor. System cooling as I left.
On arrival system was off. Indoor unit producing only 14 degrees cooling. No water safety's on machine. Water bypassing coil drip pan into blower compartment and draining into emergency pan. Checked refridgerant and found a subcool of 5 and a superheat of 30 indicating either airflow, a restricted txv or.an airflow issue. Customers power to home went out after maintenance was complete but before any deeper evaluation could be done. Explained that without power if he wanted to find out root cause of problems he would need to book an evaluation.