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Very professional, knowledgeable, and respectful. Great hire and loves his job!!
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Great job by Wade. He identified the problem and the issue was solved quickly. Always grateful to Comfort Experts to send out technicians at speed of light when a problem arises. FIVE STARS!
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Michael is very personable, thorough and knowledgeable in explaining the inspection he and his trainee performed on our two systems. He was very patient in answering my multiple questions because there was so much information for me to comprehend. His detailed explanation of the issues and level of knowledge shows that Michael cares very much about his job and the company he works for - Comfort Experts. Great job Michael!
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Jerred worked hard to find the issue with our A/C. I also appreciated his attention to detail in explaining the issue. He did a great job!
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Polite, courteous, knowledgeable and professional.
Response from Comfort Experts Inc.:
We're blushing! Thank you for the excellent 5-star review of our heating repair service. We're passionate about providing reliable and efficient furnace and heat pump repairs, and your feedback confirms we're on the right track. We appreciate your business and look forward to serving you again!
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I've never had any problems with the service from Comfort Experts. Techs are always well trained and listen to any concerns that I have. They complete the job quickly and effectively.
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Great service, professional and courteous staff. Needed services for some fix that was done by them and it was immediately fixed. Impressed with their service.
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I have been a customer for several years and have always been satisfied with the excellent service I receive!!
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As usual my experience with Comfort Experts was excellent!! Nathaniel was very professional and explained in detail what needed to be done to install 2 GFCI outlets to protect my home along with Panel surge protection.
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Performed second opinion Evaluated system Delta 18 Indoor coil has significant wear and age Indoor blower motor has loose rod/bearings - blower capacitor is also out of tolerance Reccomended OEM indoor motor Outdoor condensor LRA 120 over standard 104 specification Reccomended soft start Primary electrical control unit has high wear on contacts Reccomended replacement Reccomended minimum insulation or better estimates insulation Reccomended drain saftey switch Reccomended home and budget protection plan System left on cool at exit Due to age and performance - system has minimum acceptable performance R22 system - major components have high wear Main reccomendation of comfort advisor is advised Scheduled Comfort Advisor Monday 07/14/25 12PM-4PM
For this job the customers downstairs system was tripping the breaker because the compressor was over amping on startup pulling 115 amps with a maximum amp draw of 95, Additionally the Run load amperage on the system was 17.7 with a Max RLA of 16.5. What this means that compressor is working extremely hard and essentially overheating while running causing the system to shut down. I spoke to the customer about his options and being that the system is 27 years old and R- 22 refrigerant the finding a new compressor would be hard and the wait time could be weeks if not months to get the new compressor in and able to be installed. Customer wanted to speak with a comfort advisor about system replacement and it is scheduled for today 11 July at 5:00 p.m.
Today I showed up for a Tri-County tune-up checked everything indoor and out found multiple concerns with code compliance as well as the unit being pretty low on refrigerant presenting my findings to the homeowner and her options she would like to consider full replacement versus repair so we have scheduled a comfort advisor to come out and provide an estimate for full replacement which should include a new drain pan and clearing of the drain line upon install she has also chosen to have a plumber come out and take a look at the water heater it is just over 10 years old and showing signs of corrosion and possible water leak the comfort advisor is scheduled for Tuesday August 26th first call the plumber is scheduled for Tuesday August 12th first call homeowner has signed up with our home and budget protection plan thank you for choosing comfort experts!
For this evaluation I showed up and the customer wanted to replace his thermostat because the other one was hard to change modes and the screen was going out. The customes are planning on putting their home on the market soon so he wanted me to go ahead and do a thorough inspection of the furnace and condenser which I did. Besides the drain line having gunk inside of it everything looked good. On the cooling side I had a 18⁰ SH with a target of 20⁰ so the refrigerant levels are good. The capacitor and start kit were both measuring with tolerance and all other electrical components looked good. The customer did say he would go ahead and take care of the drain line himself because he has some other plumbing stuff he needed to fix.
Upon arrival systems were satisfied at 74° Home owner provided filters to change out and vinegar to test drain lines Replaced both filters After dropping temperature on thermostats to keep them operating I went into attic and started inspecting both units I started with the upstairs unit checked delta and had 18° of cooling I then checked electrical components all were good Checked blower motor and motor capacitor, blower in good condition and capacitor in tolerance Checked Evap coil and it is clean and in good condition Tested drain line with vinegar and chased with 1 gallon of water as both units primary lines are connected Moved to downstairs unit and also had an 18° delta Electrical components were good and blower motor was good Motor capacitor was in tolerance Evap coil clean and in good condition Drain line was clear and no backups after vinegar and 1 gallon of water Moved to outdoor units and started by checking capacitors both unit's capacitors were in tolerance Relocated fans
During this visit I found the duct supplying the room in question pinched off. After fixing it the room got a large amount of airflow back. I also recommend adding insulation to that side of the house.
Went ahead and inspected system, noticed that system had a 4° superheat on a piston Found micro leak in evaporator coil But that didn’t explain why it froze up Went ahead and inspected filters, 1 was clean, 1 was clogged dirty, customer just recently had some remodeling done, the other filter was normal dirty. Lack of airflow was the cause of the coil freezing up Customer refused to pay service fee
Completed cooling tune-up all electrical components good Freon levels good cleaned condensing coils filters good temperature splits good filters good mini split added 1 lb to 410 a A Freon left customer information on service plans collected payment by credit card
On this cooling tune up I washed and clean condensor coil filter was clean. Superheat 20 ° Subcool 12° Primary drain has issue water is building up in emergency pan because of it. Em pan is rusted out and needs to be replaced Air conditioner cycles are normal All motors test intolerance along with capacitors. All electrical connections are tight Thermostat is clean but maybe need to be replaced. Thermostat doesn't display desired temp very well Adjustents to blower components are not needed. High speed for cooling medium high for heating Recommendations 1.The system could use a soft start device to tackle high in rush. 2. Replace emergency pan 3. Clear drain properly Please be thinking about system replacement. Air conditioners can usually be repaired but isn't always the best options take the time to consider what's best for you and your family. Thanks
for this job, I did a cooling tuneup. at the indoor unit, found bio growth on the door, filter Cover, and on evap coil. Suggested homeowner speak to IAQ specialist. Filters, dirty needs replacement. Made homeowner aware. Outdoor unit. The refrigerant levels were good. Capacitor was in check. Cleaned out The unit. Inrush was high, so I suggested an easy start. Put everything back together and system was cooling when I left
Upon arrival both systems were on cool and homeowner provided me with filters to replace After replacing both filters , I moved into the attic to inspect indoor systems Downstairs system had a perfect 20° delta Electrical fittings tightened and secured and blower cap tested (in tolerance) Blower motor in good condition and not much buildup on fins Evap coil in good condition Poured bleach down drain line and chased with water no back ups Switching to upstairs unit had a delta of 15° Electrical fittings secured and blower cap tested (in tolerance) Blower motor in good condition and clean fins Eval coil clean Tested drain line with bleach and water no back ups Switching to outdoor condenser units Starting with downstairs again checked capacitor and was in tolerance and checked contactor in good condition Checked cap and contactor on upstairs unit aswell in tolerance and good condition Checked disconnects and pulled for no voltage to wash condensers Cleaned both units from inside out bot
for this job, I did a Cooling tuneup. Customer had filters at the supply vents, and at the air handler. Let him know. He only needs to do one or the other. Drain lines look good. at the outdoor unit capacitor was in check. Refrigerant. In rush was 30 Amps high. Suggested an easy start. Washed out coil. Suggested a membership. Homeowner declined at this time. System was running and cooling when I left.
Customer has a duct running to a room from a system way to far away. The room isn't priority but would like to see what a mini split would cost to help improve the air temp and take a load of the central cooling system. Set appointment for ca Wednesday first call.
2015 Carrier Gas Furnace Checked and tightened all electrical connections Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable 2015 Carrier Straight Cool Checked and tightened all electrical connections Dual run cap is weak Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended replacement of dual run cap and installing compressor saver declined recommendations for now
