Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived for Eval of upstairs system. Asked home owners if they wanted their down stairs to be looked at and they said yes. All components were working and in tolerance Recommended IAQ 200, 1000, Blower clean, Coil clean, panstrip for both units. Surge protection for whole house and membership. Relayed Information to customer and told them that their upstairs system was working. Customer wanted to think about recommendations.
Tech arrived at a tune-up/ IAQ estimate. Upon inspection, the capacitor was out of tolerance. The condenser coils were hosed off to assist with air flow across the coils. The refrigerant was within range. The filter was dirty. The blower area was dirty and there was growth present in the system. There was ductwork that was not sealed properly in the attic. Tape was applied to these areas. The Delta was within range. The customer was informed of recommendations today. He is interested in the IAQ 1000 Filter, 200 UVC System / Air Cleaner and Level 2 Duct Cleaning. He will speak with his wife and will call us back. He would like a follow up next week if we haven't heard from him by then. The system was functioning upon departure.
Tech arrived at a complimentary tuneup. Upon inspection, the capacitor was out of tolerance. The condenser coils were hosed off to assist with air flow across the coils. The refrigerant appeared to be overcharged and the TXV was not functioning. The blower area was dirty. The customer was provided with duct cleaning estimates upon request. The customer was informed of recommendations today. He will speak with his wife and will call back in. The tech will follow up at a later date. The system was functioning upon departure.
04/06/24 Tyler - waterheater is new and was expecting an AC check up.
I was told that felt very hard and was causing issues replacement should fix that I also was told of an issue where if he starts up his vacuum a few of the lights dim in the house that one would require a minor diagnostic and I have made an estimate and sent it to the email on phone
Techa arrived at a tune-up. The capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was relatively clean. The drain was clear and bleach was poured. The customer was informed of recommendations today. He decided to move forward with adding the membership. He would like to think about which #IAQ products he would like to install and would like a call back. The tech will follow up. The system was functioning upon departure.
Tech arrived at a tune-up. Upon inspection the system has a low side sat temp around 32 degrees and the pipes were freezing. The Superheat was 1 degrees indicating a possible overcharge. There may be a restriction in the lines. The contactor was scorched. The ductwork and blower area was very dirty. The furnace control board had dust on it. The heating system reached complete ignition. The flame sensor was scorched. The filter was dirty. The customer was informed of recommendations today. He is not able to move forward with repairs or replacement at this time but decided to add a Home Budget Membership. He would like the plumbing evaluation to be performed as soon as possible as he is having lighting issues. The system was left in the off position to avoid further damages. He will call back in at the end of summer to approach further system needs.
On arrival both systems were running and heating producing a 20 degree delta. The indoor unit had clear drain lines and a clean blower and coil. The outdoor units passed all electrical testing and were running when I left.
Quoted on tankless and electrical tank waterheaters. Insist on having tank installed on risers. Water supplies will have to be moved up in order to reach. And have an air gap with the T&P drain line.
After arrival I was able to use the homeowner. Step stool to get on the counter where they recently cut open the sheet rock for a previous leak on the same pipe. Luckily, the pipe was already exposed so there was no need for a diagnostic fee to search and locate. But after I gave the home owners the price for the fix, they did not seem interested in moving forward and said that they will take care of the leak themselves. I did refer our restoration company for the water damage and told the homeowners if they changed their mind to give us a call. Thank you
1/10/24 Arrived for rec work Replaced both damper systems Confirmed open and close correctly UV, water safety, and surge protection recommended
Arrived for service eval Zones 1 and 4 not opening and closing correctly and need to be replaced Recommend adding surge protection and replacing control board as well Customer decided to have both motors replaced will think about other recommendations
12/18/23 Tyler S- cleared gunk out of dishwasher drain line
Tech arrived at a warranty 1yr tune-up. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The wrong filter was sent. The filter should be an AprilAire 210. The drain was clear and bleach was poured. The heating system reached complete ignition. The UVC system was functioning. The customer was informed of recommendations today. She decided to move forward with adding a compressor saver and treatment strip. These items were installed and functional. The office will give the customer a call about the filter. The customer is interested in upgrading the insulation at the beginning of next year. The tech will follow up at that time. The customer was informed that the new filter can be installed at that time. The system was functioning upon departure.
