Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Kellen was the best. His explanations were thorough and easy to understand. Very professional.
Overall Experience
Quality
Price
Convenience
Cody was absolutely the best tune-up technician I have ever had in all the 15 years I have been a Comfort Experts customer. Gave me a thorough review of my system condition complete with pictures. Very knowledgeable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Professional customer service. Very attentive and caring approach to our service request.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Efficient and pleasant service technician. Thanks for checking the plumbing and making suggestions for future projects.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mike came and eased our anxiety with past issues with a quick inspection and calm demeanor. He and his company are fantastic
Overall Experience
Quality
Price
Convenience
We will clear drain thru toe lift. Removed hair and debris to clear drain
Performed plumbing tune up. All stops have been replaced with 1/4 turn valves. All plumbing is in working order at this time. We recommend replacing water heater as it is 20 years old. Built options for water heater
Homeowner had questions about UV system. Answered. He said they have some more thinking to do
Install 42k heat pump hz keep current filtration includes code kit and duct cleaning
Arrive for HTU filter fine. Drains clear Blower and coil slightly dusty UV system recommended to eliminate biological growth in the supply plenum Furnace components fine Homeowner will think about recommendations and get back to us
Cleaned flame sensor system was operating efficiently in heating as I left the home
Customer could not get fireplace to stay lot performed diagnosis was able to get it lit but electronic valve kept throwing itself into the close position killing flame lit multiple times then a continousl click would happen and shut off steered customer in the direction of fireplace repair
Upon arrival cst explained to me that their hot water was getting hotter and hotter. After further inspection I found that the lower element was shorted on and thermostat needed to be replaced. Water heater was from 2008 and was never serviced, therefore I did not recommend repairs on this water heater. Cst agreed to replacement of 50g electric water heater. Installed new 50g Lochinvar, 5year 1 year Replaced shut off valve and flax hoses, brought electrical up to code Installed emergency drain pan Start up completed, water heater operating efficiently Thank you for choosing Comfort Experts Permit Needed
Electrical to plumbing need plumber to check out the gas fireplace it's currently not lighting
Upon arrival tech talked to home owner. Homeowner didn't have a filter for tech to change out tech started with the furnace everything is running up to techs standards. Tech moved to out side to the condensers where technician found everything to be acceptable and running perfectly fine technician washed and waxed. technician suggests upgrading UV light to iaq200
For this super tune-up I inspected the customer's furnace and condenser, the blower capacitor was out of tolerance and the flame sensor was also pretty oxidized. I recommended to the customer replacing both of those components as well as replacing the condenser contactor. While inspecting the furnace I took a Delta with the system in cooling and was only getting a 7° difference and after verifying with my gauges the system is undercharged and has a leak. Due to the positioning of the evaporator coil I was unable to find the leak but with the assistant being 12 years old and how low the Delta was that verifies my suspicion that there is a refrigerant leak in the system. Customer only wanted to replace the flame sensor and blower capacitor at this time and may revisit the idea of replacing the system next year.
Upon arrival Heatpump was very loud. Compressor would try to start but was not able. Found Primary electrical unit was burned and so were the run wires to Compressor and dual run cap. Left outdoor disconnect off. Customer still has auxiliary heat if needed Talked with customer about repair or replacement Comfort advisor appointment setup for 12/27/24 10-12 Rob G confirmed
2022 Goodman gas furnace Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Uv lamp is past replacement date Ignition system is functional All safeties are functional Blower motor and wheel were acceptable Evaporator coil was acceptable 2022 goodman straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended uv system upgrade or bulb replacement and compressor saver
For this super tune-up I inspected the air handler and condenser, I replaced the dual run capacitor under warranty on the condenser since it was out of tolerance. Other than the capacitor everything else was measuring within manufacturer's specs and running well. I do recommend a UV system to sanitize the air in the home and prevent biological growth from continuing to spread and make the customers sick, I also recommend a level 1 duct cleaning since they have not had a duct cleaning in a while as well as adding whole home surge protection to protect sensitive electronics in the home. I set up a referral for a plumber to come out and look at the master bathtub drain, the customer said that the drain has separated from the pipe and leaking into the slab he believes.
Called out for possible water leak. Customer had landscaping done in September. Bill has been high since then. Turned off irrigation double check and meter is still showing a small leak. Will need to dig and find valve box Customer is going to call her landscaper and have him remove rock and locate leak. If it is something he did he will repair. If not, home owner will call us back. No work done at this time