Jerred was very knowledgeable about the work that he was doing at my home and I hope that he’s the one that they send to complete my service. Thanks Jerred
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While having issues with HVAC is never a good thing it is always nice to have a technician who explains the issues clearly and takes the time to be sure you fully understand.
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Mark Dennison completed the annual service on my heat pump earlier this week. He was professional and personable, completing the work quickly and left everything clean and tidy.
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Very professional and friendly. I was very satisfied with his performance of his work.
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Kellen did a great job. In fact went beyond what we’ve had in all the years that we have been customers. Have always had good service was just very pleased with the extra attention. Thank you
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Hunter G. was very friendly, courteous and professional. It was a pleasure to have met him. Even our three dogs liked him. LOL
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Kellen was the best. His explanations were thorough and easy to understand. Very professional.
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Cody was absolutely the best tune-up technician I have ever had in all the 15 years I have been a Comfort Experts customer. Gave me a thorough review of my system condition complete with pictures. Very knowledgeable.
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Super Tune up Upgraded filter to electrostatic Cleaned furnace with install Blower and furnace components are fine UV system fine Concerned coil clean Capacitors motors and refrigerant are fine Duct clean scheduled with Joe for Thursday
Today I showed up for a membership tune up however upon arrival the homeowner expressed his concerns about the system not running like it should it was cutting out intermittently this was due to a clogged drain line tripping the water safety switch homeowner agreed to have me unpause my assessment of the system after finding a failing capacitor on the blower motor indoor I shifted outside and realized that the system is severely low on refrigerant it has a TXV and is only showing 0.7° of subcool superheat is about 18° and Delta is between 17 and 18 degrees at this point homeowner expressed his concerns for needing to leave for an appointment I tried to lock in a time that would work for his schedule for us to return however he says he needs to sit down with his wife and figure out what works for them and then call us back customer has been made aware of my concerns and understands that he may experience failure in the meantime before we return due to the time constraints I was unable t
Checked high and low volt connections at indoor and outdoor Poured 2 gal of water down drain line Checked charge Delta t of 22 79 return 57 supply T stat was set for 72 customers home was 79 all day unit finally turned on shortly before my arrival I found the old t stat had the code for low battery displaying Went ahead and replaced t stat with a t-4 Honeywell the customer was given at the original install left system on in cooling upon departure
Today I showed up to complete Rec work for Garrett of a warranty coil installed new evaporator coil with new TXV pressure test and vacuum went well added refrigerant and left it 1° from satisfying the thermostat with a 19° Delta and a six degree subcool ASPT47C14 -1807463609
for this job, I did a super tuneup. Delta was good. Filter had recently been swapped. Drain line tested clear. Poured bleach down drain line. UV bulb still on. Heat strip amp draw good. At the outdoor unit, capacitor was good. Running amps and in rush were good. Refrigerant levels were good. All connections tight. Washed out coil and system was cooling and running when I left.
Gave customer estimate to install home shut off to isolate yard from home to determine if it's a yard leak or a slab leak customer said office told her they could work out some kind of payment plan since she has been a long time customer ?
Install warranty coil pulled vacuum pressure test set charge unit working properly collect the payment for freon by check
Replaced undersized AC breaker QO 230
Found leak at evaporator coil at air handler with leak detector need to order warranty evaporator coil with TXV customer will pay the $550 for Freon on Friday unit is under p&l will need help to install collected payment for service fee today by credit card
Spoke with customer gave options to upgrade to get more hot water customer is going to speak to mark
for this job I did an evaluation. Indoor was running, outdoor was not. Cap was good. Unit not receiving high voltage, checked connections at breakers, everything tight. Reset breaker at the electrical and system came on and was cooling. Recommending an electrician look at the breaker/panel for further eval.
For this evaluation, the customer stated her system was having a hard time keeping up and had been running for over 14 hours a day. When I looked back on the Google nest, Thursday the 21st it had ran for 19 1/2 hours. I took a temperature Delta and the system was only producing a 3° split. I went outside and gauged up where I had a -2° sub, cool and an extremely high super heat, indicating that the system is low on refrigerant and there is a leak due to how the system was installed. I was unable to get the coil door off in order to leak search it so after speaking with my service manager, we went ahead and agreed to order a new coil under warranty and replace it once it comes in. I got the system charged up to a 6° sub cool in order to get the customer by until the new coil comes in.
8/30/25 reschedule due to rain
For this cooling tune up I inspected the customer's furnace, and condenser. For the most part all equipment was measuring within manufacturer specs and running well. Two areas of concern is one the compressor was pulling much higher amps than what it was rated for so I recommended that we install a hard start kit to the compressor as this will lower amp draws and keep it below the manufacturers specifications. Additionally I would recommend we install a whole home surge protector into the main electrical panel as this will protect all the electronics in the home from lightning strikes or power surges and the damage that can be caused from those.
8/30/25 Upon arrival, rain was coming down hard. I let homeowner I'd be happy to begin tuneup but if weather persisted I would not be able to do outdoor maintenance. He recommended rescheduling to another day, tune up rescheduled for 9/2. Homeowner not available until after 4:30. I offered to replace filter but homeowner had already done so.