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Overall Experience
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Overall Experience
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Mark Dennison completed the annual service on my heat pump earlier this week. He was professional and personable, completing the work quickly and left everything clean and tidy.
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Very professional and friendly. I was very satisfied with his performance of his work.
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Kellen did a great job. In fact went beyond what we’ve had in all the years that we have been customers. Have always had good service was just very pleased with the extra attention. Thank you
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Hunter G. was very friendly, courteous and professional. It was a pleasure to have met him. Even our three dogs liked him. LOL
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Kellen was the best. His explanations were thorough and easy to understand. Very professional.
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Cody was absolutely the best tune-up technician I have ever had in all the 15 years I have been a Comfort Experts customer. Gave me a thorough review of my system condition complete with pictures. Very knowledgeable.
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
Sink drain was blocking condensate drain. Fixed issues and poured gallon of water down with no issues. Left system in cool mode
Arrived to system working intermittently. Customer said the system stopped cooling and they shut it off and it started working about an hour later. System stopped cooling due to a tripped drain switch. Cleared drain and poured a gallon of water down the drain to ensure it was clear. Performed function check of system in low stage and high stage cooling. System running and cooling the home upon departure.
Upon arrival tech found that the board had tripped the breaker tech also found that water was getting in the panel tech has parts department looking for the boards availability tech is pausing job for now
Quoted levels 1, 2 and 3 42k straight cool \ heat pump closet upflow $11,268 includes code kit $15,603 includes code kit, thermostat wire to outdoor and supply plenum $20,000 includes thermostat wire to outdoor, supply plenum and free duct cleaning
Arrived to water on the floor from a leaking air handler drains are clear. Noticed water dripping from the back of the drain pan. Due to the location of the drips the technician believes it to be a crack in the pan. Tried to locate the crack but could not get to the back of the unit to see. R22 system installed in 2009. Dual run capacitor is weak and needs to be changed. Compressor saver had failed and needs to be replaced. No drain protection has been installed. Blower wheel and evaporator coil are very dirty. Due to the current issues replacement is advised. Comfort advisor is coming tomorrow evening to speak with the customer.
Performed Tune up,found multiple issues. Discussed repairs with customer, customer decided to have both auxiliary motor starters replaced, repair drain and install customer supplied thermostat.left system in cool
Cleared and treated drain.talked with customer about Comfort Advisor appointment due to the age of the system. Customer agreed to 6/4/25 3-5 office confirmed
Upon technician survival technician found that system was going out on low pressure technician found leak and evaporator coil the system is down
Upon arrival tech talked to homeowner tech head to the attic where tech found that there is not way to shut off power to the air handler in attic. Tech found that the drain pan has issues and needs to be replaced the systems secondary drain line is not leveled properly due to the damage on the pan. Outside tech has found that the pad to the unit has been cracked and the unit is unleveled Refrigerant levels are in acceptable range Compressor has a high inrush amp draw Homeowner has declined work tech suggested at this time
Upon arrival technician found that the compressor was not compressing. Compressor went out on thermal overload technician cooled down compressor turn system back on and compressor is working fine technician later on for 15 minutes and had no issues when technician took the lid off to clean the system technician turn the system back on and the compressor stopped compressing again. The compressor is having issues internally technician highly suggests replacing compressor
Technician arrived to customers home, asked a couple of questions and then handed the home questioneer. Technician started on the furnace on attic. Insulation level r30, filter was changed, plenums looked I'm clean and good condition, blower wheel in clean condition, drain lines where clear no visible clog, evaporator coil in clean condition, electrical readings in range aswell as wires, drain lines where clear no visible blockage of any kind. Technician then continued to move to the condenser unit on side of home. Cleaned coils in and out, waxed units shell, refrigerant levels in range, capacitor was bad reading 29 on a 35/5, swapped it out with a new 35/5, contactor in good condition. -5/21/25 swapped out capacitor under p&l warranty, was reading 29 swapped it out with a new 35/5.
Install 30k heat pump outdoor unit includes disconnect and whip
Technician arrived to customers home, handed home questioner and asked questions about home. Technician started in attic air handler,blower wheel looked clean, evaporator coil in clean condition, plenums clean, drain lines had buildup on them, mentioned to homeowner and she knows, filter was changed on unit, plenty of insulation. Technician moved to condenser unit, cleaned coils in and out, waxed units shell, refrigerant levels in range, capacitor in range, contactor in good condition. Overall system is working in good condition. Delta split of 20 degree, inrush amps of 51. Technician did mention drain lines to homeowner and how they have buildup on them, homeowner said not as of know she will get it done, unit also had a uv germicidal system. System working upon departure.
Arrived for IAQ estimate Already had IAQ2000 recorded upgrading to the 3000 package System slightly under returned and should have another return added Passive fresh air intake should be upgraded to the active April Aire system Homeowner will budget accordingly and get back to us
