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Mark Dennison completed the annual service on my heat pump earlier this week. He was professional and personable, completing the work quickly and left everything clean and tidy.
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Very professional and friendly. I was very satisfied with his performance of his work.
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Kellen did a great job. In fact went beyond what we’ve had in all the years that we have been customers. Have always had good service was just very pleased with the extra attention. Thank you
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Hunter G. was very friendly, courteous and professional. It was a pleasure to have met him. Even our three dogs liked him. LOL
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Kellen was the best. His explanations were thorough and easy to understand. Very professional.
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Cody was absolutely the best tune-up technician I have ever had in all the 15 years I have been a Comfort Experts customer. Gave me a thorough review of my system condition complete with pictures. Very knowledgeable.
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Professional customer service. Very attentive and caring approach to our service request.
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Technician introduced and met homeowner and asked couple questions about home. Technician said transition paragraph and then asked homeowner where everything was located. Technician grabbed tools and started in furnace in attic, technician snapped pictures of insulation level which was good, aswell as plenums blower wheel and filter. Technician inspected blower wheel which was in good condition aswell as plenums and evaporator coil. Technician took inducer readings, also changing filter which was dirty. Technician then inspected gas line, was in good condition, drain pan and drain switch aswell in good condition. Technician then moved to outside condenser unit. Washed inside and out and taking leafs out of bottom of unit. Technician waxed unit and then hooked gauges up, clamp meter for inrush aswell, inrush reading 87 amps on startup, capacitor in range, and refrigerant levels in range. Technician also checked contactor all in good condition, after Technician placed a sticker and moved
2020 American Standard gas furnace Checked and tightened all electrical connections Changed Customer provided filter Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Supply plenum has biological growth build up 2020 American Standard straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Uv system for biological growth inside supply system and mounting furnace plug to a secure location
I have found that the main power coming into the house is the issue and have call oncor to come and fix it but they have no ETA so I instructed the customers to please call if they needed anything
Is came to job for Electrical inspection and ended up Setting up to come back next thursday With nathaniel so that we don't have to have a second trip for someone Come look at the work Customer has just had an issue before Doesn't want the work to be messed up
Level 3 60k dual fuel horizontal $19,080 Level 1 60k gas horizontal $12,351
2017 5t dual fuel attic horizontal. Manufacturers warranty expired. Filter replaced. Drain line has no saftey switch which impending water damage can occure. Gas line has no sediment trap which adds buildup to gas furnace components. Ducting needs to be resealed, lots of energy loss. Oil found below blower but could not locate origin. Blower wheel has a layer of buildup which restricts optimal airflow. Evaporator coil is dirty which restrics optimal airflow. Condenser unit coil found broken at the bottom. Inrush amperage on compressor exceeds manufacturers specifications. Refrigerant charge is below tolerance. Due to the amount of issues surrounding a proper system restoration, homeowner agreed to visit with a CA 4/10/25 @5pm to compare repair to replacement. Estimate built and can be shared with homeowner on CA appointment. System functioning but diminishing in performance.
Super tune performed today on a one year old Amana heat pump with air handler. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evaporator coil are clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Outdoor unit was washed and waxed. System running and cooling the home upon departure.
Upon technician's arrival, technician found blower needs cleaning. There is no ceiling protection as well. As inrush amps on the compressor is really high. Tech found rust on evap coil tech did a leak test tech found no leak. Tech is emailing the forms to home owner as well as estimates
I have repaired a light in the attic and a plug in the kitchen the panel looked great and the solar is doing optimally
2019 Amana Airhandler Checked and tightened all electrical connections Changed Customer provided filter Uv system is functional Drain has heavy build up in trap Blower motor and wheel were acceptable Evaporator coil was acceptable 2019 Amana Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended whole home surge protection and clearing of drain Declined all work today
2018 Payne 3t hp closet upflow. Expired manufacturers warranty. Filter change - 1", poor. Heavy biological growth present inside indoor unit. Evaporator coil is dirty, restricting airflow throughout. Discoloration/oil stain on evaporator coil - leak detected. Blower wheel has buildup which reduces optimal airflow. 2 heatstrips, 1 is not functional. Compressor is incredibly loud. Compressor inrush amperage exceeds manufacturers specifications, helped only by a start capacitor. Dual run Compressor side failing. Federal pacific disconnect. Fan motor has high amps. Refrigerant levels below manufacturers specifications. Condenser taken apart and cleaned. Homeowner was by my side for the duration. I educated and shared all aspects of system performance and the lack thereof. Homeowner is aware of the issues and agreed to a CA appointment 3/21/25 @10am to discuss a more reliable and efficient system. They will be back in town from a car show by then. System is functional but dimini
I performed tune up and water heater flush, and provided customer estimate to replace angle stops throughout house.
Made phone call to resolve issue of freeze break
Tech made sure the system was running properly as well as the charge was set properly tech also got system running properly
Arrived onsite customer had a faucet we just replaced leaking when turned on. Pulled faucet from wall and found there was a freeze break on frost proof barrel. Replaced with new frost proof and tested after repair was made everything working properly.