Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.
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Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.
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We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps
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Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!
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I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text. Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.
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Colbi was courteous and professional. He suggested good suggestions to resolve issues.
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Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call
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Diego was very thorough and explained us the problem. He suggested options and quickly resolved the issue.
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This week our son's house had a backup of the cindenser that leaked into his bedroom closet. Blake as part of our maintenance checked our condenser drain and found it mostly clogged. Blake saved us from a damaging backup by finding and clearing the blockage. Well done Blake!
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Total home HVAC replacement including inside and outside AC units, furnace, fancy electrical air filter, ductwork with old system removed and new one installed. EVERYTHING. I MEAN EVERYTHING POSSIBLE!!!!!! I spent a ton of money on all this with them - at least $15,000 which was way too much. But I knew that going into my interaction with them ONLY because it included a lifetime warranty which they have been trying to disavow now for the last 2-3 years now at least. Here we go again. Take my advice and don’t do business with them. You’ll be sorry if you do. Be forewarned. I’d give them a -10 review If I could. I have a feeling it’s going to end up in court but I’m gonna try the news media first. I’ve worked with them as much as humanly possible. I realize that they sold a product that’s turned out to be a lemon and defective but to try to pass that cost along to me after what I’ve done and paid and continue to do is wrong. I’d give them a negative 10 review on all I’ve described if I could. DO NOT USE THIS COMPANY!!!! THESE OTHER REVIEWS ABOUT HOW NICE THE EMPLOYEES ARE AND THIER TIMELINESS ARE FINE BUT IF THEIR PRODUCTS ARE MISREPRESENTED AND THEIR VERBAL WORD AND/OR EVEN THEIR OWN AGREEMENT DON’T MEAN ANYTHING THEN YOU’RE JUST A SUCKER LIKE ME STAY AWAY. I’M AN ACTUAL CASH ON THE BARRELHEAD REAL LIVE CUSTOMER
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Steven was very nice and knowledgeable. He went out of his to explain everything he was doing in detail and provided me several options for moving forward. I would go out of my way to ask for him again.
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Tech arrived at a 2 system home warranty tune-up. Upon inspection, the capacitors were within specs. The contactors were in working condition. The condenser coils were hosed off to assist with air flow across the coils. The Upstairs system was low on refrigerant and had a low Delta. The filters were replaced. There was no observed drain safeties. The ductwork and blower areas were dirty. The customer was informed of recommendations today. He would like a follow up on the filter upgrades next week. He will send the information to the warranty company. The system was functioning upon departure.
Received Aprilaire upgrade kit and filter and installed system on and cooling upon my departure.
Arrived for 2 STU All components were working and in tolerance Relayed Information to customer Recommended IAQ 200, 1000, Blower clean and coil clean, Compressor saver, whole home surge protector, and membership Customer denied rec right now.
Estimate to replace frost proof in backyard frost proof is leaking. Replaced frost proof in backyard area. Tested after replacement was made everything working properly.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condensers. Changed on upstairs unit downstairs filter did not need to be changed at this time. Recommend replacing uv bulb on upstairs system and upgrading to aprilaire filter customer agreed. Replaced uv bulb on upstairs unit and ordering aprilaire upgrade kit 20x25x4 will return to install once acquisition of part has been confirmed. Holding for parts.
Install 60k horizontal use current filtration includes slab, disconnect, whip, drain pan
Tech arrived at a membership service call. Upon inspection, the outside system was tripping on low pressure. The system was leak searched and there was an audible leak found at the bottom of the evaporator coil. The customer was given option on how to move forward. He would like to get more information on pricing of repairs or replacement. A Comfort Advisor is scheduled for tomorrow morning 9-12. The outside system was left in the Off position to avoid further damages.
Tech arrived at a 3 system tuneup. The upstairs and downstairs duel run capacitors were out of tolerance. The upstairs system contactor was audibly buzzing. The condenser coils were hosed off to assist with air flow across the coils. There was not a proper replacement for the downstairs system filter. The blower areas were dirty. The drains were clear and bleach was poured. There was no drain safety on the media room system. The heating systems reached complete ignition. The customer was informed of recommendations today. He will let his home warranty company take care of repairs. The systems were functioning upon departure.
Arrived onsite customer had his kitchen sink stopping up. Went ahead and ran the sewer machine through cleanout on outside wall and cleared atoppage. Looked at shower valve in master bathroom need to locate new cartridge for it.
Tech arrived at a 3 system tuneup. The Downstairs and master systems are warranty. All system blower areas and ducts were dirty. The drain lines were clear and bleach was poured. There was growth present in the supply plenum. The filters were relatively clean. The attic insulation was low. There are direct replacements for the currently installed comb-type AprilAire filter. The upstairs system - the condenser fan capacitor was out of tolerance. The Delta was high. The pressures indicated a malfunctioning TXV and low refrigerant. The rusty evaporator coil was leak searched and found to be leaking (refer to video). The customer was informed of recommendations today. He would like a phonecall from a Comfort Advisor about upgrading the Upstairs system to something more reliable with warranties behind it. Rob will give him a call tonight. The Upstairs system was left in the Off position to avoid further damages.
410a system was low on refridgerant. Last tech did identify the leak at core vavle out side. I've leak searched it further and found no leaks. Sub cooling measurement is 9° tD is 20. Both systems are back online and cooling.
Arrive at 2 system tune up Down stairs system had leak at the Schrader that we knew of. Up stairs system all components were working and in tolerance but the delta t was 12.9 Relay all information to customer and gave him options Customer will have advisor come out and quote him on his down stairs unit and then customer will decide what he wants us to do. Customer advisor appointment will be 3/12 AT 12-3
Tech arrived at a 2 system tuneup. Both system had rusted coils, broken disconnects, and dirty blower wheels. The Downstairs system contactor was buzzing loudly. The upstairs system flame sensor was scorched. The capacitor was out of tolerance. The TXV was not working and it was very low on refrigerant. The customer was informed of recommendations today. Due to age, condition and price of repairs; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The customer agreed and the meeting is set for Tuesday 3-5 12th. The upstairs system was left off at the panel breaker.
Inspected issue ran tub which was previous issue did not see anything leaking. Also flushed toilet multiple times and filled tub till it went into overflow no leaks detected. There is a small hole in tile grout next to tub also too the shower trim kit needs to be replaced. Customer wants to order her own shower trim kit and install. Will call us if she can’t get it installed correctly.
