Garrett Made another trip to our home after the HVAC stopped working for the third time in less than a year. Garrett researched and discovered that the wrong capacitor was installed last year. He replaced the capacitor and the AC is working fine. Great work by Garrett to dig until he discovered the root cause of the repeated outages.
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Jake came to our home after a capacitor failed in less than a year. He checked the circuits and said all was well, but a whole-home surge protector could save all our devices. He didn't have one suitable and had to order it. Jake came back and quickly installed the surge protector without turning the electricity off. I appreciate that because I work from home. I appreciate Jake pointing out that current building code requires all new homes have whole-house surge protectors. We've had UPS backups destroyed by spikes in voltage.
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AC capacitor went out -- again. Capacitor was replaced and electrician called to check electrical and determine reason capacitor didn't last 1 year. Electrician checked circuits, praised state of electrical box, and recommended whole-house surge protector which will be ordered and installed next week. Both technicians explained findings and got AC working quickly on extremely hot day.
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Michael Martinez was professional, thorough and explained everything extremely well all along the way. Would highly recommend. His trainee Daniel A. was just as great.
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Colby has been consistent, knowledgeable, and kind. Look forward to working with him in the future.
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Jonathan found the problem and fixed it quickly. I appreciate the speedy service, especially as temperatures are dropping and the furnace doesn't work.
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Michael was willing to spend time providing explanations and answer questions. He was very helpful and clearly eager to make his customer comfortable about trusting him. Smart business move!
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He is true technically knows his job well, He has done a good job , I wish him keep the good work go , Excellent
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Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.
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Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.
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Wrote multiple options for homeowner on replacement of water heaters. Customer still has a other company’s coming to quote will follow up this week.
for this job, I did an evaluation. When I arrived, indoor was running, but outdoor was not. at the outdoor capacitor was reading .4 MFD. Replaced capacitor under PnL warranty. System was cooling and running when I left.
All three systems are producing a 20 degree delta Washed Condenser coils Fan capacitor is out of tolerance on trane system next to fence Only system without a Soft Start, customer stated that Trane came out to replace compressor and that there was one previously He said he is going to call Trane and ask what happened to it. There is dust and debris in the air handler in the hallway Thank you for choosing Comfort Experts, have a great day
For this job I performed a drain clear from under the sink Upon disassembling the sink pipes I found corrosion in the main sewage line to the home This was likely the main reason why the ac system drain line was backing up I cleared it and also assembled a new connection for under the sink Will need to come back to paint under the sink, I accidentally spilled primer Homeowner is aware that I made the mistake, They are o k with me coming back to paint ***Adam arrived while I was still at the call to fix problem with sink****
Came to job for stuff not working and found breaker tripped and also replaced 2 plugs with new ones that were old
8-14-25 Hard wired indoor unit. Took pic of outdoor data tag.
Main sewage line where condensate line drains into Is backed up Plumber is scheduled to come out tonight No wet switch installed, recommend one Customers home entire plumbing system is off, she would like to have two toilets in her restrooms to be sealed/fixed from spilling every time she flushes Thank you for choosing Comfort Experts, have a cool summer
8/8/25 Arrived onsite customer had a drain I. Hallway backing up needing to be addressed. Ran auger and cleared drain everything draining properly now. Need to return next Wednesday to run camera in the Am
Returned and cleaned all drain lines plus insulated all 3 primary drain line p traps.
Install 60k downflow gas use current filtration includes code kit
For this job I performed an evaluation. Upon arrival the system was not running at all (downstairs). During the inspection I noted that the fan on the condenser was originally not running but after doing some checks in the electrical components on the outside unit and turning the disconnect on the system began to run wnl. I spoke to the homeowner about potentially having loose wires that caused the issue or a variable speed fan motor that's coming to the end of its lifetime. I the problem reoccurs I recommended replacing the fan motor. Refrigerant was within normal limits and I tested the to fan running multiple times. Thank you for choosing comfort experts, have a great day!
Came out to install pop up assy. Customer told me and I stated in my summary that he did not want to install pop up because sink is messed up. He called back today wanting it installed. There is absolutely no warranty against leaks or any damage caused by this pop up assy This is not a call back
Install 2 customer supplied faucets in master bathroom. Sink on left side is losing its finish so customer did not want pop up assembly installed. No warranty on c/ s parts or bad lavatory. Install warranty only
Performed evaluation Upon arrival system was operational System only functions in Stage 1 When energized for stage 2 compressor has complete shut off with fan motor Compressor fails to enter stage 2 on wired callings - Fan motor failed to operate on wired callings aswell System has 18 delta on stage 1 Reccomended compressor Reccomended condensor communication board System left on cool at exit 410A system 2009 outdoor with 2008 indoor Scheduled comfort advisor Monday 07/14/25 9am-12pm
