I really appreciate tge professional and friendly service I have received over the front desk to the technicians. I continue to recommend you to my friend's. Thank you all.
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Great service from a great company. Technician thoroughly explained in detail the service provided and recommended what was needed to keep our units running efficiently.
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Mike and Colby worked on our a/c problem. Both are very highly trained Technicians who know there job very well. They found the problem after very intense troubleshooting. A part is on order to repair the system. They answered all my questions fully and in detail. They both refledt great credit upon themselves and the company they work for. Would reccommend their services anytime
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Zak is an amazing technican. Highly qualified. He explained everything in detail about what working on and how the system works. Very friendly. He reflects great credit upon the company he wrks for. Will definetly reccommend him.
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Excellent and very thorough work. It was a pleasure. Thank you for this service. The tech was the best.
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Yaz was dispatched to our home to fix a problem with our a/c unit blowing warm air. He arrived within the time stated to us. Found the problem to be a bad coil.. Told us he had to order a new one that should take a couple of days. Very friendly and knowlegeable
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It is my feeling that the company tries to sell things I do not need. It is interesting that the "before" picture was conveniently blurred while the "after" picture showed was very clear. It is my belief that I was taken advantage of and sold something I do not need. I will be cancelling my membership in the "club" which I think is another way to get money.
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Overall Experience
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Overall Experience
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For this evaluation I showed up to the customer's home and she stated the unit was only blowing hot air and the compressor sounded like it was short cycling. I started off in the air handler where it was running but I did not feel refrigerant flowing through the lines. When I went to the condenser I opened it up and saw the capacitor had melted the center wire and broken off. I replaced the capacitor and the system started functioning normally, however due to the rain I was unable to gauge up to measure refrigerant. There are a number of reasons the wire could have been fried but my thoughts are a power surge from the storms or a loose Spade connection. I talked to the homeowners and they asked about whole home surge protection so I explained what it does and how it works and they elected to have it installed. I installed it on the 45amp AC breaker and both green lights were on indicating the house was protected.
Tech arrived at a membership tune-up. Upon inspection the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The Delta was within range. The filter was dirty. The drain was clear. The customer was informed of recommendations today. She decided to upgrade to an AprilAire filter. This item was installed and functional today. The system was functioning upon departure. She would like to be emailed a copy of the Titanium Membership information.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Changed filter.
Completed annual heat and air conditioning tune up.
Tech arrived at a 2 system warranty tune-up. Upon inspection, the downstairs capacitor was out of tolerance and replaced. The condenser coils were hosed off to assist with air flow across the coils. The filters were clean. The drain lines were clear and bleach was poured. The UV bulbs were expired. The customer was informed of recommendations today. He will hold off and do all recommendations later at one time. The systems were functioning upon departure.
04/02/24 Tyler S- quoted on replacing frostproof bibb in backyard yard, also quote on new kitchen faucet installed. Customer instantly declined price. Frostproof bibb would need to be chiseled out of wall and water off
This system has a grounded compressor. Customer wants to talk about a new 5ton heat pump system.
Tech arrived at a service call. Upon inspection the filter was very dirty and was obstructing airflow. This was causing the indoor coil to freeze. The filter was removed. The capacitor was checked and was out of tolerance. This item was replaced. The ice dethawed. There was a smell around the outside system and in the garage. The customer and tech searched for the smell but was unsuccessful. The smell dissipated once the compressor dethawed. The customer was informed of recommendations today. The system was functioning upon departure.
10/03/23 Shut off float isn't stopping water at correct level. Replaced float as toilet repair. Tightened up fridge water line then popped valve back on
09/25/23 Tyler S - quoted customer on moving a gas line around to the other side of a brick pillar and a second quote on adding a shower on the outside - side of house. Would need to built drain before concrete guys
Alex D - new outdoor installed changed metering device to a piston and used rx11 to flush line set out charged unit to 13 degrees of superheat unit is running properly
On arrival the outdoor unit was not turning on due to a tripped breaker. With managements permission we have decided to replace the outdoor unit/compressor, change the metering device to a piston and flush the refridgerant lines.
Adjusted refrigerate level, ran system temperature is upstairs dropped 3 degrees. System is operating normally at this time.
Breaker I. Main panel off, turned breaker on system operating normally. Ran system for an hour checked all components, everything is operating as it should.