Very nice man, friendly and seems very knowledgeable. A great first time service offer. Would definitely recommend them.
Overall Experience
Quality
Price
Convenience
Was very satisfied with Dennis and his work and knowledge of HVAC units. Send him anytime he is available. Office personnel were polite and helpful.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dalton is a polite and courteous individual. He also endeavors to correct/repair any problems with the HVAC unit. Also important is that he listens to the customer regarding problems with the unit and lets the customer know that he values their input. Great Technician
Response from Comfort Experts Inc.:
Thank you for being our customer!
Overall Experience
Quality
Price
Convenience
Tech Cody arrived to customer's home and met the homeowner. Main house system is a 6yo amana heat pump, pool house is a 11yo comfort maker heat pump. Main House: INDOOR: System had a temperature split of 19 degrees, I replaced the filter, the coil was clean, UV light was installed and operating normally, the blower was clean, the blower motor was in good condition, the heat strips were functioning within range. OUTDOOR: I washed and waxed the unit before taking any readings, the compressor and fan motor were operating within manufacturer range, the auxiliary motor starter was within tolerance, the unit had a compressor saver installed. The refrigerant charge was within acceptable levels at this time. Pool House: INDOOR: System had a temperature split of 18 degrees, the homeowner will get a replacement filter for the unit today, the coil was clean, the blower was clean, the blower motor was in good condition. OUTDOOR: I washed the unit before taking any readings. The compressor and
We will replace pressure switch at well. No warranty on tank or existing plumbing After replacing switch and Galvanized nipple I was unable to pressurize system. I can feel the pump running but can get no water. We will bill this customer
Upon arrival technician talked to home owner to see what was going on. Technician started at the furnace where technician put it in emergency heat mode, the furnace came on immediately. Technician then put it in heat mode where the heat pump was working properly technicians then jumped. R to W furnace came on immediately technician did this five more times. Everything was reading properly and inducer motor was exactly at data tag expectations at .40 Everything is working properly.
Tech Cody arrived to customer's home and met the homeowners. Last time I was here I was told by the office that I was running a evaluation on the system and they used one of the tune up calls to make the service fee free. Customer brought up to the office that he hasn't had a tune up since last October, I decided to run a super tune for the customer today and apologized for the miscommunication on our part. The filter was clean, the return plenum was clean, the blower wheel had minimal dust buildup, the blower motornwas in good condition and the motor capacitor was within tolerance. The furnace went through all of its safeties and began to function with no issue. The evaporator coil was clean and the drain line was clear with drain protection installed. Outdoors I washed the unit before taking any readings. The compressor and fan motor were operating within manufacturer range, the capacitor was within tolerance and the primary electrical control was in good condition. The refrigerant c
Tech Cody arrived to customer's home and met the homeowner. System is a 8yo Goodman dual fuel system. When I arrived the system was running but not cooling. I replaced the filter and the customer informed me that the evaporator coil had iced up. I hooked up my guages and found the system to be low on charge. I conducted a courtesy leak search but was unable to locate the leak point. I adjusted the refrigerant to get the system to 9 degrees subcool. System began to cool normally. The compressor and fan motor were operating within manufacturer range, the auxiliary motor starter was within tolerance and the primary electrical control was in good condition. I shared my findings with the homeowner and recommended they talk to our finance offer about issues they are having with their membership. System was cooling when I left.
Replaced TXV, pressure checked with nitrogen, pulled a vacuum and released refrigerant. System running normally at this time. Customer asked if the request for review could be sent to her email instead of her phone.
Problem has not been fixed. TXV needs to be ordered. Need to return to change TXV when parts arrive.
Comfort maker straight cool condenser with air handler installed in 2016. Electrical connections are tight with no corrosion. Heat strips are pulling proper amperage. X13 blower motor is acceptable. Blower wheel is very dirty and needs to be cleaned. Biological growth is present inside the air handler. 45/7.5 dual run capacitor is out of spec and needs to be replaced. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Highly suggest replacing the failure capacitor and adding a compressor saver and a germicidal UV light.
TXV bulb had shifted to the bottom of the vapor line causing it to read incorrect temps. Technician moved the bulb back to its proper location and readjusted refrigerant levels. System operating as it should upon departure. This has been an ongoing issue that is hopefully fixed now.
Installed new condenser fan motor, checked system in both heating and cooling, system is operating efficiently
Need to order condenser fan motor for outdoor, fan is getting stuck in cooling stage 1 Amp draws high Bearing loose on fan motor Cb 45 NEED TO ORDER WARRANTY CONDENSER FAN MOTOR FOR MAIN HOUSE CONDENSER
During inspection discovered that system was tripped on locked rotor code and cap was still within tolerance let customer know that this year and model have a tendency to trip this code due to, to much amps being pulled let customers wife know that we got part installed Under P&L
Upon arrival line set and compressor were completely frozen. Indoor Evaporator coil was frozen as well. Customer stated system was in heat. System is straight electric outdoor was running while in heat mode. Found that primary electrical unit at condenser had ants inside and was welded close keeping condenser on. Replaced primary electrical unit and fixed problem.
Tyler L completed electrical service work and replace the breaker inside of the disconnect for the outside unit
During inspection discovered that disconnect for outdoor unit had a voltage drop and let customer know I would be sending the electrician to swap it out tomorrow and double check the breaker box Talked to office and Tyler to setup appt for tomorrow