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Joe and Angel were thorough in the install, answered all my questions, and addressed all my concerns. Toby was a great source of information, and his customer/communication skills were a huge factor in sealing the deal.
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Great service! Ian was very knowledgeable and knew right away what our issue would be. He was correct, and got repairs in place quickly. Service took less than 45 minutes!
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Mark is a professional who knows his work and doesn’t mind explaining what we don’t understand
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Very helpful and knowledgeable on looking at our unit at 10pm on a Monday!!
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Hobson AC/Comfort Experts service exceeded my expectations and believe me with Hobson being my last name we are our biggest critics. Brian, Brady, Joe, Jose, Daniel and Jonathan all showed up and within 3 hours had the new Generac generator set, hooked up and professionally installed. I could not be any more pleased. I’m not looking forward to another electricity outage but if we have one we are a little better prepared. Thank you gentlemen on a job well done. Mr. & Mrs. Hobson Peaster, TX.
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The technician was very helpful and explained everything and told me what I needed to do the next time it happened
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Great job guys. Think about this who needs their AC fixed on December 27th. We did. Great job.
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He was very professional and told me options that I might have to do
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Karen!
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The three men that came out did such a great job I was so amazed how will they did considering the conditions they were working with in such Heat I feel so bad for them but overall I couldn't have asked for a better crew
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Tech found that unit was getting one leg of power. Tech traced it back to the disconnect. The disconnect was getting 240 coming in and only 120 leaving. Home owner wanted to replace the breaker himself
Offer the customer to replace both boards under part warranty for one price of 885 customer denied. Repair told me she wanted to think about it. I asked her what she thought it should cost and she would not give me a price
Customer had clogged aeroater at kitchen faucet removed spray head and restored flow ....did a phone scan and review chkd othe fixtures for water flow job complete
Estimates are correct and do include the manufacturer warranty, there is no labor warranty.
2 system heating tune up performed today. Main system is a heat pump installed in 2021 with an air handler installed in 2009. System is very dirty and needs to be cleaned. Evaporator coil and blower wheel are very dirty and air flow is being restricted. Heat strips are pulling proper amperage. Reversing valve and defrost control board are working properly. Refrigerant levels are in range. Bedroom unit is a straight cool condenser with air handler installed in 2016. Heat strips are pulling proper amperage. Blower wheel has slight buildup starting to form but the evaporator coil is clean. Both outdoor units were washed and waxed. All refrigerant levels are in range, and systems are functioning normally at this time. The thermostat in the main part of the home should be replaced as it is hard to read the numbers and set the correct temp. Neither system is equipped with drain protection. Highly suggest adding some drain protection to prevent water damage inside the home The home and
Both control boards to systems failed, home had some kind of surge or lightning strike Cst needs financing for this repair, need to contact cst in the morning to complete application
Upon arrival Customer stated thermostat was blank and system was not working, jumpered Fan and Condenser and system came on. Changed batteries in tstat and tstat came on. Ran system check and left system, in cool mode
Upon arrival tech was shown to the thermostats, condenser and the airhandler. Tech started at the condenser tech found that the inrush amps were higher than the rated inrush on the data tag tech suggest a compressor saver. After cleaning the unit tech headed to the attic were tech found biological growth in the supply plinam. Tech suggested iaq 300 to kill the biological growth as well as prevent further growth.
Tech Cody arrived to customer's home and met the homeowner. INDOOR: The filter was clean, the coil was clean, blower was dirty and needed cleaning, the heat strips were functioning within range. OUTDOOR: Compressor and fan motor were operating within manufacturer range, the primary electrical control was in good condition. However the capacitor was very weak and near failure. The refrigerant charge was within acceptable levels at this time. I shared my findings with the homeowner and gave estimates on repairs, she was not able to at this time but she will call us in the future when she can. System was operating normally when I left.
Master bedroom unit. 2023 3t trane hp attic horizontal. Homeowner claims - had the install company out Saturday 10/12/24 due to home not cooling. Tech claimed a major leak in aluminum evaporator coil. Recharged the system and should be ordering a new coil on monday 10/14/24. Homeowner wanted to get a second opinion. I put my refrigerant guages on and shared with homeowner a 0° subcool. I went into attic, shut the system off and opened the indoor unit and immediately herd hizzing from a substantial leak. I took video footage and shared with homeowner. Homeowners were thankful for verification. Homeowners will utilize the full warranty available from install company to mitigate costs. Offered membership and explained in detail the proper steps they should look for in Technician when properly replacing an evaporator coil. Pump down. Evaporator coil removal and replacement. Liquid line filter drier. Nitrogen push when brazing copper. Pressure test. Vacuum pull on lineset. Rechar
