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Joe and Angel were thorough in the install, answered all my questions, and addressed all my concerns. Toby was a great source of information, and his customer/communication skills were a huge factor in sealing the deal.
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Great service! Ian was very knowledgeable and knew right away what our issue would be. He was correct, and got repairs in place quickly. Service took less than 45 minutes!
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Mark is a professional who knows his work and doesn’t mind explaining what we don’t understand
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Very helpful and knowledgeable on looking at our unit at 10pm on a Monday!!
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Hobson AC/Comfort Experts service exceeded my expectations and believe me with Hobson being my last name we are our biggest critics. Brian, Brady, Joe, Jose, Daniel and Jonathan all showed up and within 3 hours had the new Generac generator set, hooked up and professionally installed. I could not be any more pleased. I’m not looking forward to another electricity outage but if we have one we are a little better prepared. Thank you gentlemen on a job well done. Mr. & Mrs. Hobson Peaster, TX.
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The technician was very helpful and explained everything and told me what I needed to do the next time it happened
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Great job guys. Think about this who needs their AC fixed on December 27th. We did. Great job.
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He was very professional and told me options that I might have to do
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Karen!
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The three men that came out did such a great job I was so amazed how will they did considering the conditions they were working with in such Heat I feel so bad for them but overall I couldn't have asked for a better crew
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Quoted a level 2 30k 3 head mini-split for $17435
Upon arrival technician met homeowner and then asked questions about home aswell as asking homeowner about filling out home questioner. Technician then asked where thermostat and inside unit aswell as outside unit and easiest way to access. Technician then grabbed tools and started in air handler. Technician checked filter and did not change upon homeowner asking not to, technician then checked blower wheel in good condition, electrical readings all in range, aswell as plenums all looking magnificent. Technician then headed to outside condenser unit and started to disassemble the unit and washing it. Technician then waxed unit and started to check refrigerant levels all in range aswell as electrical readings of capacitor and contactor all looking good. Technician then finished with condenser unit and began to write down recommendations, technician then talked to homeowner about compressor saver and inrush readings, homeowner.
Arrived to no heat on 3 hear Mitsubishi mini split installed in 2019. Communication error was causing 2 of the 3 heads to not run when power was turned on. Performed a hard reset and system started working. 20 degree delta T on all heads and refrigerant levels are showing to be in range. System running and heating the home upon departure.
Two system super tune up performed today. Main system is a Lennox heat pump with propane furnace installed in 2013. All electrical connections are tight with no corrosion. ECM blower motor is acceptable. Blower wheel and evaporator coil have some build up forming and should be cleaned. Compressor and condenser fan motor are acceptable. 45mfd capacitor was showing as weak. Installed customer supplied capacitor. Refrigerant levels are in range. Vacuumed all of the leaves out of the bottom of the outdoor unit. Washed and waxed outdoor unit. Bedroom unit is a 18000btu mini split. All electrical connections are tight with no corrosion. Refrigerant levels are in range. Outdoor unit was washed and waxed. Both systems are running and cooling upon departure.
Upon arrival Customer stated they had huge power outages and system stopped working. During evaluation found that the terminal at the compressor had blown out and punctured Condenser coil causing the loss of all the Refrigerant. System is under 5 year manufacture warranty. Talked with customer about replacement of components and Refrigerant or having a Comfort Advisor come out and discuss replacement. Customer will get back with us after discussion with wife Also Recommend whole home surge protection as well
Removed and installed 4 inch frost proof hose bibb tested for leaks no leaks detected job complete also membership
Upon arrival, technician found that the units were working. It is a long run keeping the far back bedroom called technician suggested a CA to come out to give a game plan on how to fix this issue all three mini split heads are working as intended to
Upon arrival, technician found that the remote to the mini split was in cool mode. Technician moved it to heat and did some further investigating the system is working properly at this time the main mini split head in the living room is in a big living room, causing it to catch up longer than the other ones in the bedroom
Pilot won't light. We have propane to control valve. Limit switch was tripped. Resetting didn't solve problem. Customer is going to get warranty parts and call us back to replace
Water heater estimate. Customer is getting other estimates. No work done at this time
Tech found that unit was getting one leg of power. Tech traced it back to the disconnect. The disconnect was getting 240 coming in and only 120 leaving. Home owner wanted to replace the breaker himself
Offer the customer to replace both boards under part warranty for one price of 885 customer denied. Repair told me she wanted to think about it. I asked her what she thought it should cost and she would not give me a price
Customer had clogged aeroater at kitchen faucet removed spray head and restored flow ....did a phone scan and review chkd othe fixtures for water flow job complete
