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Overall Experience
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Overall Experience
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Joe and Angel were thorough in the install, answered all my questions, and addressed all my concerns. Toby was a great source of information, and his customer/communication skills were a huge factor in sealing the deal.
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Great service! Ian was very knowledgeable and knew right away what our issue would be. He was correct, and got repairs in place quickly. Service took less than 45 minutes!
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Mark is a professional who knows his work and doesn’t mind explaining what we don’t understand
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Very helpful and knowledgeable on looking at our unit at 10pm on a Monday!!
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Hobson AC/Comfort Experts service exceeded my expectations and believe me with Hobson being my last name we are our biggest critics. Brian, Brady, Joe, Jose, Daniel and Jonathan all showed up and within 3 hours had the new Generac generator set, hooked up and professionally installed. I could not be any more pleased. I’m not looking forward to another electricity outage but if we have one we are a little better prepared. Thank you gentlemen on a job well done. Mr. & Mrs. Hobson Peaster, TX.
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The technician was very helpful and explained everything and told me what I needed to do the next time it happened
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Great job guys. Think about this who needs their AC fixed on December 27th. We did. Great job.
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He was very professional and told me options that I might have to do
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Karen!
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The three men that came out did such a great job I was so amazed how will they did considering the conditions they were working with in such Heat I feel so bad for them but overall I couldn't have asked for a better crew
Overall Experience
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Overall Experience
Quality
Price
Convenience
Upon arrival customer stated that multiple things in trailer weren't working. Inspected breaker feeding trailer and noticed breaker has been arcing behind and caused failure on a phase. Unrelated to work preformed last firday. However going in panel could have ,oved breaker enough to being existing issue to light. Customer had a 60 a square d qo breaker that was removed when I did the job. I replaced breaker for him and all is working. Charged service fee. Not a call back
Installed 30a 240v dryer plug fed from existing large feeders. Replaced 125a breaker with 30a breaker. Customer has 3 wire cord here that will be installed by appliance tech. Customer is having dryer serviced. Was unable to test unit. But tested voltage with meter and all reads correctly. Customer paid cash. PIF.
2023 Revolv Airhandler Checked and tightened all electrical connections Recommended changing filter soon Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable 2015 straight cool condenser Checked and tightened all electrical connections Dual run capacitor is weak Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser were heavily compacted with dust and dirt Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended Comfort Advisor for possible duct replacement, Auxiliary motor starter, compressor saver and UV system
2019 Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel have dust and hair build up Evaporator coil was acceptable 2019 Bryant Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended blower cleaning, Anti Microbial Pan Treatment and Compressor Saver
Adding (3) 12k mini splits bedroom, living room and kitchen including electrical
Will install h20 whole home filtration and conditioning please schedule for Tuesday morning all day
pre paid Customer has no hot water coming from her on demand water heater. Plumber is scheduled to come out tomorrow. Arrived to no cool. Found that 45/7.5 capacitor had failed. Replaced with new capacitor and installed a compressor saver. Performed function check n system running and cooling the home upon departure. Customer has signed up for the home and budget protection plan.
Upon arrival technician talked to homeowner and started at the air handler technician found system did not have surge protection as well as a IAQ system to help with biological growth technician headed outside with technician found that the low voltage wire was not protected technician also found unit did not have compressor saver unit is having a high inrush amo draw
Sold 3 level 1 mini splits,12,208. Bedroom, living room, kitchen.
Quoted a level 2 30k 3 head mini-split for $17435
Upon arrival technician met homeowner and then asked questions about home aswell as asking homeowner about filling out home questioner. Technician then asked where thermostat and inside unit aswell as outside unit and easiest way to access. Technician then grabbed tools and started in air handler. Technician checked filter and did not change upon homeowner asking not to, technician then checked blower wheel in good condition, electrical readings all in range, aswell as plenums all looking magnificent. Technician then headed to outside condenser unit and started to disassemble the unit and washing it. Technician then waxed unit and started to check refrigerant levels all in range aswell as electrical readings of capacitor and contactor all looking good. Technician then finished with condenser unit and began to write down recommendations, technician then talked to homeowner about compressor saver and inrush readings, homeowner.
Arrived to no heat on 3 hear Mitsubishi mini split installed in 2019. Communication error was causing 2 of the 3 heads to not run when power was turned on. Performed a hard reset and system started working. 20 degree delta T on all heads and refrigerant levels are showing to be in range. System running and heating the home upon departure.
Two system super tune up performed today. Main system is a Lennox heat pump with propane furnace installed in 2013. All electrical connections are tight with no corrosion. ECM blower motor is acceptable. Blower wheel and evaporator coil have some build up forming and should be cleaned. Compressor and condenser fan motor are acceptable. 45mfd capacitor was showing as weak. Installed customer supplied capacitor. Refrigerant levels are in range. Vacuumed all of the leaves out of the bottom of the outdoor unit. Washed and waxed outdoor unit. Bedroom unit is a 18000btu mini split. All electrical connections are tight with no corrosion. Refrigerant levels are in range. Outdoor unit was washed and waxed. Both systems are running and cooling upon departure.
Upon arrival Customer stated they had huge power outages and system stopped working. During evaluation found that the terminal at the compressor had blown out and punctured Condenser coil causing the loss of all the Refrigerant. System is under 5 year manufacture warranty. Talked with customer about replacement of components and Refrigerant or having a Comfort Advisor come out and discuss replacement. Customer will get back with us after discussion with wife Also Recommend whole home surge protection as well
