Overall the problem was fixed correctly. Comfort experts didn't quit. Even when one problem lead to another, they continued to repair and correct each problem.
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Great service and the HVAC tech was extremely thorough. I wish I had gone with my usual electrician for a much better price
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Alec did a great job. Very fast and efficient, but he also took the time to explain what he was doing. I appreciated how clearly he explained everything.
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Always a pleasure. Thorough explanation of service with pictures.
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The service was good. But the technician today had to do the same thing the previous technician did previously. It was the same service and it cost me hundreds of dollars again. Also this technician was able to point out an issue that then,ast technician would not even tell me about. He said I needed a plumber and that was it. So good service this time. But I will be complaining
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It was a great experience. Colby did an excellent job. Very efficient. He identified and fixed the problem quickly, and explained it so I could understand what happened.
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Zac came in and worked diligently until he found the problem. His advice was to the point. He was professional in every way. If I ever have a choice of technicians in the future I would request Zac
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Performed inspection on home customer said he already had ac replaced by us. Is saving up some money to take care of plumbing recommendations. Will call us when he is ready and has funds to do work.
For this evaluation I showed up to the customer's home he stayed at the downstairs unit was condensating from the suction line and dripping into the attic floor and through the ceiling. Looking at the suction line the insulation around it had come loose and was not secure around it allowing the water to just drip straight onto the floor. I use duct tape and duct tape to reseal that insulation.
07/16/24 TS- master toilet is running and refill valve needs replaced. Also the front yard hose bibb will not shut off 100% and needs repaired. Customer said they would use there own handyman instead of having me fix anything
Hot water slab leak in master bath. Gave estimates for tunnel to repair slab leak
Arrived for eval Customer stated that the system wasn’t working and she has a upstairs air problem Ran test and found out the system was completely iced over Gave a refurbish price and talked about a new system Customer wants a comfort advisor Comfort advisor appointment 06/29/24 12-3
06/24/24 TS- customer found leak in wall when I arrived. After cutting open the ac drip line it was apparent that the part that attaches to the back of the tub was broken and not repairable. I then decided to cut the line in the attic and reroute it down the sink drain line and abandon the other line. Once in the attic I found that the vent stack for the sink was broken so it worked out rerouting, because I could fix the vent stack at the same time!
For this appointment I came back and installed a x13 blower motor as the old one had failed.
For this evaluation I showed up to the customer's home and he stated the outdoor unit was not running and he could see ice had built up on the suction line to the compressor. When I got out there I turned the units on and the condenser was running so I gauged up where I had a below freezing saturation temperature. Upon checking the blower, it was not running even with it set to "ON" at the thermostat. I did have a call for cool and a call for van at the thermostat wiring however the blower was not running indicating the blower motor was no longer good. I talked to the customer about replacement however he wants to just replace the lower motor and worry about replacement at a later date. I talked to him about the cost of replacement versus repair as the repair for the blower motor itself is over $1,000 so I do not think it would be wise to start zombifying this 14 year old system. Customer stated he would think about it and call the office when he decides what he would like to do.
Arrived for Eval Customer stated that thermostat went blank at 2 Ran test and the primary line was clogged Clear and ran vinegar and water to make sure line was good Both systems came on before I left
Pausing call unable to complete indoor portion of tuneup or electrical testing outdoors.
Arrived at CTU All components were working and in tolerance Recommend IAQ 200, anti microbial mist, and surge protection Customer wants to wait on recommendation.
Installed customer supplied faucet with 2 shut off valves Install wm shut off valves with wall access does not include dry wall repair Corrected pipping in upstairs lavatory drain
06/01/24 inspected toilet and the fill valve was stuck and not filling the bowl below properly. Adjusted the settings inside so it filled correctly. No parts used
Arrived for 2 system STU All component were working and intolerance Recommend Duct cleaning, compressor saver, whole home surge, and membership upgrade Customer okayed whole home surge and membership upgrade