He was thoughtful, professional, very courteous, explained everything very well. Super nice guy!
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Jake made great suggestions and asked good questions.
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Cody was very thorough and explained everything he did. He was very professional.
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Justin went above and beyond what was required of my service call! Very courteous, thorough, and explained everything he was going to do for repairs! Highly recommend
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Our technician was amazing and diagnosed the problem promptly! Would HIGHLY recommend this company and all the people that work for them! EXCELLENT customer service!!!!!
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I wish one of the previous annual service folks would have told us about the part that would have been beneficial to our system. Cody was great though.
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Professional, courteous, good salesman, felt honest, and straightforward. We will specifically ask for Ian in the future.
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Customer will call in the morning I want to follow up in the morning ah 9:00 a.m.
Install 36k upflow heat pump with standard filtration, code kit and duct cleaning. Use customers old thermostat, customer is going to have new supply vents there for us to put up after we do the duct cleaning, if not put the old ones up.
Found capacitor was completely dead Replaced cap and verified system was cooling.
215 ft trench customer is wanting power ran to shed in backyard and only wants two plugs a light inside and a light outside
Emailed estimate to install portable generator interlock outlet and kit. They are shopping around.
Upon techs arrival tech started with the air handler where tech did find that the evaporator and blower wheel are getting dirty tech found all electrical connections to be tight and and no corrosion on them at this time refrigerant levels are perfect at this time system is cooling properly at this time Tech left with thermostat set to 73 in cool mode
For this job, the Customer would like an estimate to run new sewer lines from a new workshop being built to tie in to the existing septic system. Will work this estimate up with Mark and send over to customer Thursday morning 7-17-25
2010 Trane Airhandler Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining Blower motor and wheel are HEAVILY compacted with dust, dirt and biological growth Evaporator coil is HEAVILY compacted with dust, dirt and biological growth 2010 Trane Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit has putting and carbon build up Refrigerant levels are off at this time due to the cleanliness of Airhandler Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended Level 2 duct cleaning, UV system for biological growth and clean air, compressor saver and primary electrical unit Talked with customer about Comfort Advisor visit, customer agreed to have comfort advisor appointment setup for 5/21/25 10-12 office confirmed
5/17/25 Capped service line off temporarily to give customers cold water to home will return tomorrow am and repair hot and cold quest to pee unions for permanent fix...please schedule for tomorrow am so I can collect material
2018 Trane Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Uv system is functional, lamp is past replacement date Antimicrobial pan treatment is functional 2018 Tran Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Uv system upgrade and compressor saver
3/19/25 Technician took heat exchanger out, took it back to shop to clean, where techs were not able to clean it out completely. Mark W has ordered new heat exchanger, technician went back to put furnace back together, made it work for AC, furnace is down on heat side, technician will need to come back when new heat exchanger is in, tech confirmed AC side is working. Homeowner is aware furnace is down. MARK W ORDERED HEAT EXCHANGER WITH ROB
