Justin went above and beyond what was required of my service call! Very courteous, thorough, and explained everything he was going to do for repairs! Highly recommend
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Our technician was amazing and diagnosed the problem promptly! Would HIGHLY recommend this company and all the people that work for them! EXCELLENT customer service!!!!!
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I wish one of the previous annual service folks would have told us about the part that would have been beneficial to our system. Cody was great though.
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Professional, courteous, good salesman, felt honest, and straightforward. We will specifically ask for Ian in the future.
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
07/15/24 TS- quote for running a new waterline from one barn to the next 400 ft. 3/4" pex ending with 2 hose bibb. Trench was already dug out and ready to lay
Techs Cody and Mark arrived to customer's home and met the homeowner. When we arrived the downstairs indoor unit was running but the outdoor was not. The outdoor unit was giving the locked rotor fault code. We diagnosed a failed compressor saver and replaced it under warranty. System was cooling when we left.
Upon arrival system was not running and wet switch was tripped, found drain was clogged. Cleared drain and poured a gallon of water down. Drain was draining as should and system was running as should
Upon arrival system outdoor system had a hpc cut off activated Reset and operated system, at first refrigerant levels showed over charge, removed dirty filter and refrigerant levels went back to normal. Also had a fault code of wet switch activation, customers drain was backing up per the looks of it, they Snaked and cleared themselves before I arrived, checked drain with 3 gallons of water and drained acceptable. System is operating efficiently explained to cust they need to change their filter asap System was cooling as I left them home cust agreed
Tech Cody arrive to Mr and Mrs Neal's house. The system was a heat pump and I started at the indoor unit. When conducting my inspection I swapped out the filter and found the blower wheel to be clean with very minimal dust buildup and the indoor coil was clean as well. There was signs of microbial growth but the homeowner had an IAQ system installed. The heat strips we're pulling proper amperage according to manufacturer specifications. I then headed outside and conducted my inspection of the outdoor unit. I started with a washing of the coil, and then let it dry for 15 minutes. The refrigerant readings came back within three degrees of the target subcool. The electrical test came back high for the inrush amp pull for the compressor, the unit did not have a hard start kit installed. The running amp test for the compressor in the fan motor both came back well below manufacturer specifications according to the data tag. I showed the homeowner the wiring schematic for the outdoor unit and
Aaron W. completed annual heat and air conditioning tune up.
Outdoor unit is operating ,cap was out of tolerance replaced under p&l ,indoor unit is operating within specifications, blower wheel is clean,customer declined all recommendations left system heating
Lennox heat pump with air handler installed in 2019. All electrical connections are tight with no corrosion. PSC blower motor and capacitor are acceptable. Blower wheel and evaporator coil are clean. Heat strips are pulling proper amperage. Dual run capacitor and primary electrical control are acceptable. Compressor and condenser fan motor are running as they should. Refrigerant levels are in range. Compressor saver and a panel mounted surge protection were installed on this visit.
2018 trane airhandler Checked and tightened all electrical connections Customer recently changed filter Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable Heat strip were functional Uv system was functional 2018 Trane heatpump Dual run capacitor was within manufacturers range Electrical connections were acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Recommended compressor saver, declined for now
Lots of biological growth on blower wheel and coil Systems airflow little to none Cust expressed to me that he had extremely high electricity bills Recommended level 2 duct cleaning
Upon arrival for service system on and cooling. Primary drain line clogged. Cleared drain line and tested drain. System running at departure. Noted no drain line saftey on system. Recommended installation of saftey. Left system on and cooling.
Upon arrival for tune up system on and cooling. Inspected indoor unit. Blowers and coils have dust buildup. Drain line clear. Inspected outdoor unit. Fan and compressor amp draw within unit specifications but high. Capacitor within tolerance. Refrigerant pressure good. Recommended cleaning of system. Left system on and cooling.
