Cody was very thorough and explained everything he did. He was very professional.
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Justin went above and beyond what was required of my service call! Very courteous, thorough, and explained everything he was going to do for repairs! Highly recommend
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Our technician was amazing and diagnosed the problem promptly! Would HIGHLY recommend this company and all the people that work for them! EXCELLENT customer service!!!!!
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I wish one of the previous annual service folks would have told us about the part that would have been beneficial to our system. Cody was great though.
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Professional, courteous, good salesman, felt honest, and straightforward. We will specifically ask for Ian in the future.
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Overall Experience
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Overall Experience
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2010 Trane Airhandler Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining Blower motor and wheel are HEAVILY compacted with dust, dirt and biological growth Evaporator coil is HEAVILY compacted with dust, dirt and biological growth 2010 Trane Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit has putting and carbon build up Refrigerant levels are off at this time due to the cleanliness of Airhandler Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended Level 2 duct cleaning, UV system for biological growth and clean air, compressor saver and primary electrical unit Talked with customer about Comfort Advisor visit, customer agreed to have comfort advisor appointment setup for 5/21/25 10-12 office confirmed
5/17/25 Capped service line off temporarily to give customers cold water to home will return tomorrow am and repair hot and cold quest to pee unions for permanent fix...please schedule for tomorrow am so I can collect material
2018 Trane Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Uv system is functional, lamp is past replacement date Antimicrobial pan treatment is functional 2018 Tran Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Uv system upgrade and compressor saver
3/19/25 Technician took heat exchanger out, took it back to shop to clean, where techs were not able to clean it out completely. Mark W has ordered new heat exchanger, technician went back to put furnace back together, made it work for AC, furnace is down on heat side, technician will need to come back when new heat exchanger is in, tech confirmed AC side is working. Homeowner is aware furnace is down. MARK W ORDERED HEAT EXCHANGER WITH ROB
Technician found water and flu technician drain flu. Technician also found flames not going into heat exchanger technician has system down. Heat pump is working at this moment. Gas pressures are good. Flu is good corners are good. Everything is working properly except for the heat exchanger there is snoot in the heat exchanger technician recommends replacing heat exchanger to fix issue. Technician has emailed homeowner both estimates one with membership and one without. Whichever homeowner wants to go through LP gas valve needs to be ordered as well as heat exchanger needs to be ordered System is down at this moment
Super tune up performed today on a 5 year old Goodman heat pump with air handler. All electrical connections are tight with no corrosion. PSC blower motor and capacitor are acceptable. Heat strips are pulling proper amperage. Blower wheel and evaporator coil are clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. All amp draws are acceptable. Outdoor unit was washed and waxed to protect it from sun damage. Thank you for choosing Comfort Experts.
System was slightly over charged when the evaporator coil was changed. Recovered 16oz of 410a refrigerant. System operating normally active of departure.
Evaporator coil changed out under P&L warranty. Pressure checked system, pulled a vacuum to 500 microns and recharged system. System operating in both heating and cooling upon departure.
Found system to be very low on refrigerant. Discovered a leak in the evaporator coil. Need to replace the evaporator coil and the TXV under P&L warranty. Need to order evaporator coil and TXV for Amana Model : AVPTC61D14 Serial : 2107567606
Arrived onsite customer had a water leak under sink in back bathroom. Repaired hot water line under home and installed new valve for faucet.
Spoke with customer regarding the picture sent in from the home inspection. The two punch outs in the air handler are for the disconnect breakers. The system is sealed from the inside and is designed to have those punch outs removed in order to access the breakers.
Tech Cody arrived to customer's home and met the homeowner. System is a 6yo trane heat pump. INDOOR: Temperature split was 19 degrees, the filter was clean, the drain line was clear, the static pressures were acceptable, the coil was clean, the blower was clean and the UV bulb is in need of replacement. OUTDOOR: I washed and waxed the unit, the compressor and fan motor were operating within manufacturer range, the auxiliary motor starter was within tolerance and the primary electrical control was in good condition. The refrigerant levels were at acceptable levels at this time. I shared my findings with the homeowner and recommended she replace the UV bulb, she could not at this time but intends to in the future. She requested I send the estimates to her email. System was cooling when I left.
Tech Cody arrived to customer's home and met the homeowner. When I arrived the homeowner showed me some water damage on the ceiling and informed me of the situation. There was water leaking from the unit on the return plenum side. I diagnosed a clogged primary drain line. The clog was underneath a sink in a bathroom downstairs. I shared my findings with the homeowner and explained the repair needed. I had to completely remove the section of pipe that was clogged and repair the drain line. Once the clog was removed and the drain line was repaired I poured 3 gallons of water down the drain which flowedwith no issue. I shared my repairs with the homeowner and the system. Was cooling when I left.
