As a single woman, I always dread dealing with home repairs because it’s intimidating and I don’t want to be taken advantage of. Austin V was very kind and patient with my questions.
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He explained an option of improving my AC and when I save for it will upgrade. He was ALSO able to help with my plumbing situation. 🙌
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I'm still very thankful for Dennis's help. Wen WAY OUT HIS WAY to help. I've recommended Comfort Expert’s to many of my friends.
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I have a rent house where the AC rent out. I called Comfort and got a quick response on the phone. They were out there within a couple of hours and were able to fix the problem quickly. Very grateful for that. I did have a issue with what the tech mentioned to the tenant that he should not have mentioned. I called Comfort experts and they will go over that with the tech. That shows me that they really care about their service.
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We have worked with Comfort Experts for years and they haven’t let us down yet! They are honest and live up to their A+ reputation!!!!!
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Details & information we’re explained to my level of understanding.
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Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
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On arrival I found downstairs system running but not cooling. I checked the downstairs outdoor unit and found that it was almost completely out of refrigerant. I leak searched the evap coil and found a leak. I recommended speaking to a comfort advisor about replacement due to the cost of repairs and the stress that has been put on the compressor. Comfort advisor visit is set from 12-3.
System was in terrible shape, furnace was rusted out, blower and coil were very impacted. Recommended replacement and he has a friend coming to replace it today.
I installed iaq200 to help improve air quality. I wased the condensor and cleaned the filter. System is in tolerance and ready for cooling.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed condenser. Changed filter. Recommend installation of UV light and level 1 duct cleanin.
During inspection discovered fuse was popping when in cooling traced source to outdoor unit and discovered that the source was from the contactor and that was the cause of the fuse being blown Customer paid for install of new contactor and would like to be mailed the invoice for contactor to give to company who installed to get her money back from them Also service fee needs to be refunded back to the card due to customer paying for parts to fix problem Left with customer's system working properly
Cut open ceiling. This price doesn't include repairs. ***NOT RESPONSIBLE FOR SHEETROCK*** After arrival, the homeowner showed me the hallway where all the water damage was located. Due to a broken pipe in the ceiling. She had another plumbing company out here a year or so ago for the same issue and wasn't sure if it was in the same spot or not but most of the water damage was in the center of the hallway ceiling and the issue last time came from the laundry room ceiling. I gave the home owner the estimate for me to locate the leak by cutting open the sheet rock in the ceiling. After she approved, I started off in the hallway and came across no visible issues so I then turned the water on at the meter very slightly to see if I was able to hear or see any water leaks from the hole and I noticed that the issue was coming from above the laundry room. I went back outside and shut the water off immediately and then cut open another hole above the laundry room and there I came across the
The system in house are fully functional. There some build up on blower wheel and return box. This system could benefit from a duct cleaning and uv system. There's also rat dropping in the system.
2019 Goodman Gas Furnace Checked and tightened all electrical connections Recommended customer order new filter Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable uv system is functional Ignition system was functional All safeties are functional 2019 Goodman Straight Electric Checked and tightened all electrical connections Dual run capacitor was within manufacturers range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Customer paid to convert to new membership
Tested all components all measured within ratings and specs. Refrigerant level is normal. Changed filter. Recommend duct cleaning lvl 2 customer said she needs time to think about it. Estimates emailed. Declined work.
Zak L. completed annual heat system tune up.
Arrived for AH #IAQ replaced filter Drains clear Amp draws fine Refrigerant fine Blower and coil clean Recommend adding a water safety and UV system Soft start kit recommended to lower cost of required generator
During inspection verified that system was working properly Blower clean EVAP coil clean Electrical connections good Filter needs changing Drain line clear Ducts secure Cap within tolerance Compressor good Fan motor good Acceptable amperage Coil clean Left customers house with system operating
Addressed customers concerns in regards to yesterday's install I looked over the work that was done to ensure it was all up to standard including the sealing of plenums hanging of the unit the gas line and ensured drains were all installed correctly upon customer request I altered thermostat so that it shows the same as her thermometer and fixed her attic access so it would shut completely I was also able to get whit jana and sandy to get the customer an emailed copy of her itemized invoice as well as proof of warranty registration