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As a single woman, I always dread dealing with home repairs because it’s intimidating and I don’t want to be taken advantage of. Austin V was very kind and patient with my questions.
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He explained an option of improving my AC and when I save for it will upgrade. He was ALSO able to help with my plumbing situation. 🙌
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I'm still very thankful for Dennis's help. Wen WAY OUT HIS WAY to help. I've recommended Comfort Expert’s to many of my friends.
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I have a rent house where the AC rent out. I called Comfort and got a quick response on the phone. They were out there within a couple of hours and were able to fix the problem quickly. Very grateful for that. I did have a issue with what the tech mentioned to the tenant that he should not have mentioned. I called Comfort experts and they will go over that with the tech. That shows me that they really care about their service.
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We have worked with Comfort Experts for years and they haven’t let us down yet! They are honest and live up to their A+ reputation!!!!!
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Details & information we’re explained to my level of understanding.
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Overall Experience
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For this evaluation the homeowner had water dripping into the master bedroom from the attic. In the Attic the secondary drain pan was about half full and there was a clog in the primary drain line. With the homeowners permission I cleared that drain and made sure it was draining properly. My theory is that water from the secondary drain pan was overflowing because the primary drain line was clogged and the water was dumping into the ceiling. I recommend replacement as both the compressor and fan are overamping significantly, and refrigerant levels are low. This is a 28 year old R-22 system. Customer wants to speak to a CA about replacement options and I left Rob a message on his phone to reach out to the homeowner about replacement.
Arrived for eval Customer stated that the system isn’t cooling Connected gauges and it’s low on refrigerant and there’s a leak at the coil Related information to customer Customer needs to wait
On arrival system was running and cooling producing an 18 degree delta. Indoor unit was clean and drain line flowed when flushed. The supply plenum had biological growth around the coil area. Outdoor unit passed all electrical testing. System had a high subcool indicating system is overcharged, recomended scheduling another visit in a few months to compare refridgerant levels.
On this job I cut out the old wet switch and installed a new one. The system is still low on 410a and doesn't want to do anything about it currently. With low system pressure the evap coil with freeze up and thaw water on the switch causing system to shut down. This will be continuous until the ture problem is resolved.
On this job the system was compelety shut down due to wet switch under airhandler in the closet. After reading system pressure I discovered low system pressure. This means the system worked for some time then iced up due to low pressure and thawed out spilling water on the floor were wet switch is. If repairs can be made I need to do a leak search to identify the leak. Then repair the leak and add freon 410a to get the system back online. I would recommend system replacement at this point.
On arrival outdoor unit was not receiving a call. I found a fuse popped and tracked it to the thermostat wire to the outdoor unit. I switched to new unbroken wires and the system ran and cooled with no issues.
For the super tune-up I inspected both Air handlers and condensers. Upstairs capacitor was out of tolerance and will need to be replaced before the intense summer heat, which will likely cause it to fail. I located a leak in the downstairs evaporator coil, customer stated this has been an issue for the past couple years however they have been topping off the refrigerant to make it through summer. I advised the customer about the upcoming refrigerant change, as well as the prices of units will be going up next year and now would be a good time to replace their system. They have significant drain line issues on their downstairs system, so I cleared the drain line from under the sink and shot gas through the primary drain line to clear any clogs. The drain line appeared to start draining as expected and I also vacuumed out the overflow pan.
Tech arrived at a 2 system tuneup. Upon inspection, the downstairs condenser fan capacitor was out of tolerance and replaced. The condenser coils were hosed off to assist with air flow across the coils. The downstairs system appeared a little overcharged. The Deltas were within range. The ductwork and blower area was dirty. There was growth present in the downstairs supply plenum. The downstairs evaporator coil was recently replaced. The drain was clear and bleach was poured. The customer was informed of recommendations today. He will review the IAQ 200 UVC System and Air Cleaner information and will call back in once he makes a decision. The systems were functioning upon departure.
On arrival I found downstairs system running but not cooling. I checked the downstairs outdoor unit and found that it was almost completely out of refrigerant. I leak searched the evap coil and found a leak. I recommended speaking to a comfort advisor about replacement due to the cost of repairs and the stress that has been put on the compressor. Comfort advisor visit is set from 12-3.
System was in terrible shape, furnace was rusted out, blower and coil were very impacted. Recommended replacement and he has a friend coming to replace it today.
I installed iaq200 to help improve air quality. I wased the condensor and cleaned the filter. System is in tolerance and ready for cooling.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed condenser. Changed filter. Recommend installation of UV light and level 1 duct cleanin.
During inspection discovered fuse was popping when in cooling traced source to outdoor unit and discovered that the source was from the contactor and that was the cause of the fuse being blown Customer paid for install of new contactor and would like to be mailed the invoice for contactor to give to company who installed to get her money back from them Also service fee needs to be refunded back to the card due to customer paying for parts to fix problem Left with customer's system working properly
