Overall Experience
Quality
Price
Convenience
Michael was great. He quickly diagnosed and fixed my issue. Had my air up and running in no time. For that I’m thankful, as it’s starting to heat up in Texas. I also appreciate that he was able to come out on a Saturday. The downside is that everything is so expensive with this company
Overall Experience
Quality
Price
Convenience
Zak, my service technician, was nice and took care to try to explain and make sure I understood the issue and what was needed to resolve it. I also appreciate how quickly someone was scheduled to come out and the respect shown for my time through communication of expected arrival time.
Overall Experience
Quality
Price
Convenience
I was able to get the tune up service at a promotional discount of $50, instead of $200. I was happy with that price, but it’s only temporary. The regular price of $200 seems a bit steep, especially since the service is supposed to be conducted twice a year. To reduce my annual tune up cost, I signed up for the $20 monthly membership so I can have my HVAC serviced for “free” twice a year. I still come out cheaper. However, I don’t like having to pay for a subscription, and I feel the regular price, without subscription or promotion, is too expensive.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have had my new system for 2 years now.after a factory malfunction i have had nothing but good to say about this company.allthough i thought it was on the higher price i know i dont have to deal with lower price warrant. I rest easy knowing this company will be there when i call. I did have a problem this past summer and it was july 4. System was not cooling. I call just knowing i was going to get some kind of line but to my suprize they sent a man out told me there was a leak they charged the system so i would be cool . Next morning they arrived with the part had it up and running in a short time. These people are no1 from the first girl i talked to to the one that approved the fix the tech that came all the way back to the girl that called me back to make sure i was cool for the night.
Overall Experience
Quality
Price
Convenience
The service gentleman was very business-like and discussed the procedure which he was following to check my heating system. He was customer service oriented.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very informative answer every question explain everything he was doing
Overall Experience
Quality
Price
Convenience
Crew arrived at 1030am but it was 3 am the next day before they got system up and running
Overall Experience
Quality
Price
Convenience
Ryan was very polite and informative, he checked my AC unit and told me the issue, but I decided to contact the contractor that installed the unit.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer had air blowing but no cold air. Outdoor. Unit was not running and measured no low voltage. 3amp fuse was popped. Ho # 8174873419 coming back tomorrow morning. Installed fuse, explained repairs, system operating at departure. Completed at 9:15 am
Came out to inspect system, upon arrival I could not immediately find culprit. Immediately thought it was leaked and sat for an hour about a leaked coil and thought about bringing out a comfort advisor All said and done I went to take off gauges and turns out there was refrigerant after all checked for compressor to see if it was even running and no it wasn't I changed capacitor and it worked! Thank you for choosing comfort experts
6/2/25 No answer at door
Need a plumber to come out on Monday the second For a tankless water heater estimate
Customer has main line stoppage said he can not afford to get unclogged at this moment he will call when he can
I have completed my electrical tune-up and found that the three of his lights had internal damage and needed to be replaced, that was something he wanted to do on his own but the panel although a little old looked great tight connections and gfci's were present
Completed cooling tune up all electrical components good amp draws good Freon levels good temperatures split good filter good p drains clean and clear
Today I ran a super tuneup on the system. No apparent abnormalities were noted during the tuneup on any of the electrical components that are covered within the PNL warranty. Did note that there was algae growth on the pan under the evaporator coil, recommended a pan strip as preventative and treatment. Homeowner opted to just occasionally pour bleach and water down primary drain line. Noted a broken water Spicket by the condenser outside. Offered to send a plumber out for a free inspection, homeowner declined and stated they have gotten a quote before and it was too expensive. Left system running on 76 cool as it was found when I began the tuneup thank you for choosing Comfort Experts, have a great day!
Completed service tune up on air conditioner amp draws good all electrical components good Freon levels good temperature split good changed filter left customer with estimates collected service fee by check
Customer has a home that was built in 1911 and doing construction on it looking at cooling a couple of rooms while doing so with many split quote given and they will discuss it
On arrival system running and cooling producing 18 degrees cooling. Indoor unit clean and drain lines flowed when flushed. Outdoor unit passed all electrical testing and the condenser was clean. System running and cooling as I left.
For this Super tune up inspected the customers 1995 air handler and condenser. During inspectection we leak searched the evaporator coil and found a leak in it. While inspecting the condenser we performed superheat check and the system is over charged on refrigerant causing the compressor to pull high running and startup amps. Due to the current condition and age of the system I do not recommend any repairs at this time it would be more cost effective for the customer to replace the system where they will have warranties and the system will be more efficient. Customer would like to sit down and discuss replacement options with a project manager Monday 21 April between 6-8pm.
Gave estimates for misc repairs. Customer stated that he had people to di the work. He just wanted to know what our price would be. He would not sign invoice. Sent estimates to email on file
For this evaluation the customers furnace was cooling however the systems blower wouldn't turn off. The thermostat was set for electric system and not a furnace so once I changed the setting and changed the blower off delay to 60s instead of 180s the system shut off like it was supposed to. I tested the system multiple times and the system continued to shut off like like it is programmed to. Customer would like to have a plumber come out Monday 14 April to give him a quote to replace some toilet parts and also look at his cast iron plumbing.
System running and cooling producing 17 degree delta. Indoor unit is very dusty. Recommended installing an electrostatic or polarized filter for a 16 by 25 to prevent further dust in system. Recommended compressor saver kit (hard start kit) for condenser to help compressor start easier and last longer. System cooling as I left.