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Michael was great. He quickly diagnosed and fixed my issue. Had my air up and running in no time. For that I’m thankful, as it’s starting to heat up in Texas. I also appreciate that he was able to come out on a Saturday. The downside is that everything is so expensive with this company
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Zak, my service technician, was nice and took care to try to explain and make sure I understood the issue and what was needed to resolve it. I also appreciate how quickly someone was scheduled to come out and the respect shown for my time through communication of expected arrival time.
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I was able to get the tune up service at a promotional discount of $50, instead of $200. I was happy with that price, but it’s only temporary. The regular price of $200 seems a bit steep, especially since the service is supposed to be conducted twice a year. To reduce my annual tune up cost, I signed up for the $20 monthly membership so I can have my HVAC serviced for “free” twice a year. I still come out cheaper. However, I don’t like having to pay for a subscription, and I feel the regular price, without subscription or promotion, is too expensive.
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Overall Experience
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I have had my new system for 2 years now.after a factory malfunction i have had nothing but good to say about this company.allthough i thought it was on the higher price i know i dont have to deal with lower price warrant. I rest easy knowing this company will be there when i call. I did have a problem this past summer and it was july 4. System was not cooling. I call just knowing i was going to get some kind of line but to my suprize they sent a man out told me there was a leak they charged the system so i would be cool . Next morning they arrived with the part had it up and running in a short time. These people are no1 from the first girl i talked to to the one that approved the fix the tech that came all the way back to the girl that called me back to make sure i was cool for the night.
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The service gentleman was very business-like and discussed the procedure which he was following to check my heating system. He was customer service oriented.
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Overall Experience
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Very informative answer every question explain everything he was doing
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Crew arrived at 1030am but it was 3 am the next day before they got system up and running
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Ryan was very polite and informative, he checked my AC unit and told me the issue, but I decided to contact the contractor that installed the unit.
Overall Experience
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Overall Experience
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Overall Experience
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Convenience
Arrived and performed evaluation after checking on heating All heating components are in tolerance Homeowner turns off disconnect for outdoor unit due to outdoor unit running while heating is on - inspected issue and was unable to recreate concern Reccomended primary electrical control unit - no call to unit at time of testing Added home and budget protection plan Discussed insurance with homeowner on work that was done from previous company Homeowner will verify original fix is still good before further evaluations on cooling Homeowner has concerns on airflow in living room and front left room - attic access not available at time of evaluation System left on heat at exit
On this job I looked at both heating and cooling. The system makes 130° suction line temp. Back up heat works well 20 amps each. Cooling has a td of 20° . The system could benefit from a new uv light bulb and a cut and pull cleaning.
Arrived for evaluation System heating down at arrival Due to age of system full refurbished reccomendations Reccomended - Full wire repair for system - main unit breaker - blower capacitor - soft start kit - primary electrical control unit - condensor fan motor Replaced warranty thermostat System left on 74 heat at exit Comfort advisor scheduled 12/21/24
Emailed customer estimate for a more cost effective option to get both breakers live and all heating elements working on air handler.
Submitted estimate for 2 200A panel upgrade options. Panel needed to be updated in order to properly feed 240v air handler. Only 2 heat strips are being fed. Air handler requires another 59A 240v circuit.
At arrival homeowner was Concerned over system heating Inspected heat strips and tested functionality Determined electrician to be called out to inspect breaker panel and estimating repair/installation of current breakers and new wiring for system Second breaker to provide power for second half of heat strips. System already has complete set up to function second heat strips. High voltage power required for system breaker Reccomended IAQ200 - Goodleap to be reviewed by office for future installation System left on heat at exit Monday electrical service scheduled- 9am- 5pm
Arrived for evaluation System not heating at arrival Determined thermostat was faulty on heating Replaced thermostat to Honeywell T4 pro Added home and budget protection plan Tested system on heat and cool System left on heat at exit
Arrive for service Eval pressure lockout code Refrigerant levering fine in cooking In heating pressure bills up and eventually hit high pressure Warranty refrigerant adjustment approved by Ryan System left in heat at exit
On arrival system running and heating as intended. Furnace producing no co. Blower clean and capicator in tolerance. Biological growth in supply plenum. System heating as I left.
11/26/24 Today I showed up for a membership super tune-up upon my arrival homeowner was reserved and directed me straight to the garage where she handed me my filter and instructed me to move and exercise bike and stack of drywall among other things out of the way so I could access the gas furnace she informed me that she was working and in the middle of a conference call I asked her if this was not a good time if we needed to reschedule she advised that she only needed 10 more minutes to finish the conference call and then she would be available she showed me to the thermostat so I could get started and then went back to work immediately I tried to turn the thermostat into cool mode the thermostat is completely non-responsive the LCD screen is lit up but it doesn't respond if you put it in heat mode or cool mode or try to turn the temperature up or down I decided to go ahead and move everything so I could access the unit and gain access to the backyard as well and started taking pictu
. Arrived at customers house for evaluation System has been worked on by some one in her family and safeties are basically jumped out and some type on animal has gotten to the wires both in and outside the unit Recommended wires to be redone, new thermostat, and new wet switch Customer wants to talk about a new unit pause for advisor wants to see one on Monday at 10am
Customer said they forgot to call and cancel
