Zak, my service technician, was nice and took care to try to explain and make sure I understood the issue and what was needed to resolve it. I also appreciate how quickly someone was scheduled to come out and the respect shown for my time through communication of expected arrival time.
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I was able to get the tune up service at a promotional discount of $50, instead of $200. I was happy with that price, but it’s only temporary. The regular price of $200 seems a bit steep, especially since the service is supposed to be conducted twice a year. To reduce my annual tune up cost, I signed up for the $20 monthly membership so I can have my HVAC serviced for “free” twice a year. I still come out cheaper. However, I don’t like having to pay for a subscription, and I feel the regular price, without subscription or promotion, is too expensive.
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Overall Experience
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I have had my new system for 2 years now.after a factory malfunction i have had nothing but good to say about this company.allthough i thought it was on the higher price i know i dont have to deal with lower price warrant. I rest easy knowing this company will be there when i call. I did have a problem this past summer and it was july 4. System was not cooling. I call just knowing i was going to get some kind of line but to my suprize they sent a man out told me there was a leak they charged the system so i would be cool . Next morning they arrived with the part had it up and running in a short time. These people are no1 from the first girl i talked to to the one that approved the fix the tech that came all the way back to the girl that called me back to make sure i was cool for the night.
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The service gentleman was very business-like and discussed the procedure which he was following to check my heating system. He was customer service oriented.
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Very informative answer every question explain everything he was doing
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Crew arrived at 1030am but it was 3 am the next day before they got system up and running
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Ryan was very polite and informative, he checked my AC unit and told me the issue, but I decided to contact the contractor that installed the unit.
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Overall Experience
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Overall Experience
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Installed new condenser coil and added warranty refrigerant Tested all components and everything was testing within spec
This system is only out of tolerance on the in rush. It could benefit from a hard start. The system could also use a duct cleaning. Other then that the td is 18 the filter clean the condensor is clean and ready for cooling.e
Arrived for CTU Replaced filter Drains clear Blower and coil dusty and rusted Hot spots and corrosion in control board Washed condenser coil Compressor rattling Condenser fan motor over heating Comfort Advisor scheduled 4/20 3-5 pm
I will be coming back tomorrow Saturday 30th to install emp shield
During inspection verified that system was working properly And also verified that there was no air leaks Spoke to customer about a drain switch,pan strip and a membership so we can come out and keep her system up and running and in good health Customer wants to get the work done but would need to hold off on it for now and said she would give us a call back out when she was ready
During inspection discovered that system was completely empty on refrigerant and leak tested and discovered a leak at the bottom of the condenser coil Let customer know that we would get the coil ordered and that there would be a 550 refrigerant warranty charge and customer stated she would pay the fee when we come back out with the new condenser coil Let customer know we would call once we get the coil in Order new condenser coil for Coleman system
I have replaced her doorbell with a ring camera that she was using off of batteries I also opened up her panel it was a little old but she's not having any trouble with it right now and she did have a dimmer switch that was being a little finicky but she's not interested in replacing that at this moment
Plumbing inspection. Faucet in master bath is leaking under cabinet recommend replacment Kitchen drain lines shows signs of leak and wear recommend replacement of drain lines Kitchen sink drain lines are clogged and is draining in to yard out back. Recommend running sewer machine to attempt to unclog line cast iron line. Customer claims she is going to call her American home shield to take care of plumbing issues. Water heater is a 2005 shows no sign of wear but age is concering due to being in middle of home.
Arrived for service eval Compressor run wire loss on spare terminal Recalling service fee Installed hard start kit and tightened spade connections Installed IAQ200 with pan strip and coil clean System left in cooling at exit
Alec G. completed annual heat and air conditioning tune up.
On arrival system was running and cooling producing a 20 degree delta. Thr indoor unit had a clean blower and coil and the drain lines flowed when flushed. The outdoor unit passed all electrical testing but was overamping on start up. I recommended replacing the expired uv bulb, adding a compressor saver kit to prevent overamping and cleaning the ducts. As I left system was running and cooling.
During inspection discovered that system needed a update for the circuit board and was not allowing the two units to communicate and also was getting a locked rotor code went ahead and downloaded update and reset locked rotor code and had system up and running Let customer know that that code is common for this brand and year model and that to prevent that from happening a compressor saver would solve that problem Customer wanted to hold off for now but did sign up for the home protection plan
