Zak Lovig was very informative and told us all about what he was doing and what needed to be done with cleaning my unit inside
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Zak was very knowledgeable and took time out to explain my issue for my understanding. Great Customer Service! Thanks
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Colby was very much helpful and communicated effectively with me. He went out of his way to explain what certain items did and maintenance suggestions. Very friendly and I would definitely recommend requesting him again.
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Derek always explains things to my understanding. He is very patient when I ask the same question more than one. Derek is very professional.
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Blake is an excellent Tech. He explained things to me and was very polite and efficient.
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I've used Comfort Experts for 17 years and the service provided has always been great!
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Colby was a great technician. He took the time to figure out the noise issue we were having instead of saying, I have no idea what's wrong. He was thorough and very professional. We will request him for future service calls. Great job!
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Everything went very well with the installation, Polite and friendly personnel.
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Tech explained everything and broke it downn patiently so that I would understand. Very knowledgeable and Well Trained, very nice! Thanks
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Gavin was helpful and knowledgeable. He was well mannered San assist to your company.
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Gavin was helpful, talked about what would help my unit. a real asset.
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Very professional. Let me know exactly what is needed and not needed. Highly recommend.
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Desmond, Sergio, and Jacob spent the day and evening in Little Elm, TX removing both of my 15 year old HVAC systems and replacing them with new systems. It was a long day for them and they did a great job overall. My attic space is smaller but the newer equipment is physically bigger than what was removed.
Response from Comfort Experts Inc.:
Thank you for giving us the opportunity to resolve your air conditioning issues! We are very pleased to learn of the crews great work! We appreciate your kind comments and gratitude and will be sure to proudly pass along your praise to him. Stay cool and comfortable, Marc!
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Dennis was extremely professional and knowledgeable of the issue I was experiencing with my air conditioning system. Dennis provided a high -evel explanation of what the issue was and provided an excellent solution for resolving my situation with my air conditioning system. I will most definitely recommend Comfort Experts to anyone in need professional AC Service!!!
Response from Comfort Experts Inc.:
Thank you!
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Arrived for rec work Replaced Defrost coats and sensor System functioning fine Left in heating at exit
Arrive for AHC filters fine Drains clear Furnace components fine Blower and coil clean Condenser coil clean Motors, capacitors, refrigerant good Hard start/ compressor saver kit recommended to lower compressor LRA back to factory spec Plumber to check gas lin under home Wednesday the 22nd after 1
.Arrived for service Eval Condenser freezing up in heating Refrigerant fine All amp draws fine Filter fine Coil clean Defrost test failed Ordering new sensor and board
Upstairs system is not cooling contactor is causing a short advised the customer if he turns on cooling it could break equipment . Both filters were changed yesterday by the customer refrigerant was within range capacitor within intolerance. downstairs system has a good Delta all amperage within intolerance, inducer motor and all safeties are working.
No showed inspector .. city archived
Found out several options that the customer is interested in and will be emailing quotes after getting with Rob Goldate
I was here for a super tune up the system delta c Looks good evaporator coil is very dirty filter is very dirty Biologicalbiological growth on the coil and on a blower wheel and on the walls of the system. Heat strips in tolerance condenser Refrigerant is in range the capacitor is out of tolerance condenser was cleaned
Today I performed a membership warranty super tune-up on two gas furnace units checked everything indoor and outdoor in heat mode and in cool mode washed both condenser coils homeowner recently replaced both filters and has been keeping up with bleach down the drain line no issues were found inside other than outdated UV bulbs for the indoor air quality systems outside I found both compressors have begun to overamp upon startup a likely accelerant is the tight space available between the house and property line coupled with HOA Bush on one side and City trash cans on the other I am recommending a compressor saver kit for both units and replacement / upgrade of the indoor air quality systems as well as whole home surge protection Homeowner has chosen not to go with any recommendations today due to them.Just recently putting a roof on the house
On arrival system running and cooling as intended. Indoor unit was clean and furnace ran with no issues. Recommended protecting whole home from surges with surge protector. System back to cooling as I left.
Arrived for service Eval Drain pan rusted through but drain line is not clogged Declined drain pan due to better offer from other company
On arrival both systems running and coming producing 20 degrees deltas. Indoor units were clean and drain lines flowed when flushed. Outdoor units were overamping on start up. With customers permission I added two start kits. When I left both systems running and cooling.
Customer said it hasn't happened again since Friday. Tested both heat and cooling and found no issues. Advised customer to call as soon as it happens again so a tech can actually see the heat with no call for heat
Arrive for service Eval Filter completely blocking air flow Replaced with April Aire kit Recommend replacing calcified and adding a hard start kit and a drain switch Declined for that
Found both the compressor and inside coil frozen with a thick block of ice. Pics in the form. Advised customer it could several hours for it to thaw and there would be a fee for waiting. He stated he'd let it thaw and call back tomorrow.
