Colby once again was very helpful and saved us some money on our unit. We took out the old filter system that I had installed a few years ago by another company and he put the new April air filter system in. He is very helpful and tries to.help us save money but at the same time ensure quality
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Zak Lovig was very informative and told us all about what he was doing and what needed to be done with cleaning my unit inside
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Zak was very knowledgeable and took time out to explain my issue for my understanding. Great Customer Service! Thanks
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Colby was very much helpful and communicated effectively with me. He went out of his way to explain what certain items did and maintenance suggestions. Very friendly and I would definitely recommend requesting him again.
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Derek always explains things to my understanding. He is very patient when I ask the same question more than one. Derek is very professional.
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Blake is an excellent Tech. He explained things to me and was very polite and efficient.
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I've used Comfort Experts for 17 years and the service provided has always been great!
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Colby was a great technician. He took the time to figure out the noise issue we were having instead of saying, I have no idea what's wrong. He was thorough and very professional. We will request him for future service calls. Great job!
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Everything went very well with the installation, Polite and friendly personnel.
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Tech explained everything and broke it downn patiently so that I would understand. Very knowledgeable and Well Trained, very nice! Thanks
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Gavin was helpful and knowledgeable. He was well mannered San assist to your company.
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Gavin was helpful, talked about what would help my unit. a real asset.
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Very professional. Let me know exactly what is needed and not needed. Highly recommend.
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Desmond, Sergio, and Jacob spent the day and evening in Little Elm, TX removing both of my 15 year old HVAC systems and replacing them with new systems. It was a long day for them and they did a great job overall. My attic space is smaller but the newer equipment is physically bigger than what was removed.
Response from Comfort Experts Inc.:
Thank you for giving us the opportunity to resolve your air conditioning issues! We are very pleased to learn of the crews great work! We appreciate your kind comments and gratitude and will be sure to proudly pass along your praise to him. Stay cool and comfortable, Marc!
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On arrival system running and cooling producing 17 degrees delta. Indoor unit clean and in good condition. Outdoor unit passed all electrical testing but overamped on start up. Installed a soft start kit to address this. Please schedule an airflow/iaq visit with customer.
Performed evaluation Upon arrival system was off Turn on system and outdoor fan motor failed to start - causing system to overheat and not cool Added home and budget protection plan Installed new dual run capacitor System operational and left on cool at exit delta 20 Reccomended condensor fan motor Reccomended primary electrical control unit
On arrival condenser would not run due to low pressure lockout. System completely out of refridgerant pulling vaccum on itself. Indoor unit has significant bacterial growth. Recommended adding a a uvc system to kill bacterial growth in airflow. Also recommended further diagnostic to locate leak before adding refridgerant. Customer wants second opinion.
On arrival system running and cooling producing 20 degrees delta. Indoor unit in good condition but electrostatic filter failed. Adding 20 by 20 April filter once electrostatic removed. Replaced 45/5 cap on condenser and adjusted refridgerant charge from a superheat of 18 to a 5. System running and cooling as I left.
For this cooling tune-up I inspected the customer's furnace and condenser. All equipment was measuring within manufacturer specs and running well. The customers do not have any surge protection on the units or for their whole home. I highly recommend installing whole home surge protection to protect electronics including their HVAC equipment from lightning or power surges. The wife stated she has allergies so a whole home UV Sanitation System will also be extremely beneficial for her.
Arrived onsite customer had a dishwasher not draining properly. Tested dishwasher, dishwasher is not going into the drain cycle recommend replacing the dishwasher.
On arrival both systems running and cooling producing 20 degree deltas. Both drain lines flowed when flushed. Condensers passed all electrical testing. Installed 2 20*25 April aire filter upgrade kits and a contactor on the downstairs condenser. Systems cooling as I left.
Thank you.Job for electrical inspection and didn't have 2 means of grounding, so talk to him about adding a ground rod.And also adding a better surge protector But house is very new and looks really good Talk to him about. Membership and everything
Arrived for rec work Replaced Defrost coats and sensor System functioning fine Left in heating at exit
Arrive for AHC filters fine Drains clear Furnace components fine Blower and coil clean Condenser coil clean Motors, capacitors, refrigerant good Hard start/ compressor saver kit recommended to lower compressor LRA back to factory spec Plumber to check gas lin under home Wednesday the 22nd after 1
.Arrived for service Eval Condenser freezing up in heating Refrigerant fine All amp draws fine Filter fine Coil clean Defrost test failed Ordering new sensor and board
Upstairs system is not cooling contactor is causing a short advised the customer if he turns on cooling it could break equipment . Both filters were changed yesterday by the customer refrigerant was within range capacitor within intolerance. downstairs system has a good Delta all amperage within intolerance, inducer motor and all safeties are working.
No showed inspector .. city archived
Found out several options that the customer is interested in and will be emailing quotes after getting with Rob Goldate
