Colby was very much helpful and communicated effectively with me. He went out of his way to explain what certain items did and maintenance suggestions. Very friendly and I would definitely recommend requesting him again.
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Derek always explains things to my understanding. He is very patient when I ask the same question more than one. Derek is very professional.
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Blake is an excellent Tech. He explained things to me and was very polite and efficient.
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I've used Comfort Experts for 17 years and the service provided has always been great!
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Colby was a great technician. He took the time to figure out the noise issue we were having instead of saying, I have no idea what's wrong. He was thorough and very professional. We will request him for future service calls. Great job!
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Everything went very well with the installation, Polite and friendly personnel.
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Tech explained everything and broke it downn patiently so that I would understand. Very knowledgeable and Well Trained, very nice! Thanks
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Gavin was helpful and knowledgeable. He was well mannered San assist to your company.
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Gavin was helpful, talked about what would help my unit. a real asset.
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Very professional. Let me know exactly what is needed and not needed. Highly recommend.
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Desmond, Sergio, and Jacob spent the day and evening in Little Elm, TX removing both of my 15 year old HVAC systems and replacing them with new systems. It was a long day for them and they did a great job overall. My attic space is smaller but the newer equipment is physically bigger than what was removed.
Response from Comfort Experts Inc.:
Thank you for giving us the opportunity to resolve your air conditioning issues! We are very pleased to learn of the crews great work! We appreciate your kind comments and gratitude and will be sure to proudly pass along your praise to him. Stay cool and comfortable, Marc!
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Dennis was extremely professional and knowledgeable of the issue I was experiencing with my air conditioning system. Dennis provided a high -evel explanation of what the issue was and provided an excellent solution for resolving my situation with my air conditioning system. I will most definitely recommend Comfort Experts to anyone in need professional AC Service!!!
Response from Comfort Experts Inc.:
Thank you!
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Good service
Response from Comfort Experts Inc.:
Thank you!!
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Mark was great he worked diligently to resolve my drain line issue.
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Derek was very professional and expertly checked our outside and inside units to ensure proper AC running for the coming summer.
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Found system low on refrigerant, found leak at evaporator coil schrader core other company installed evaporator coil less than a month ago, performed full system leak search and did not find a leak anywhere but at the schrader, replaced schrader, performed vacuum to remove contamination and charged system.
During inspection discovered that system was completely frozen over Upon further investigation saw that filter was very compacted and saw what seemed to be a leak on the line set at the air handler but could not verify at this time, let customer know that I could not do much with the system fully Frozen so to leave it on fan and try to run it without that filter to see if it was the filter causing the problem if not I will set up an appointment to return tomorrow at around 1:00 to verify if there is a leak in the system Set up appointment to return tomorrow at 1:00 p.m. Appt for 06-08-24 1:00
Arrived for eval Ran test and found out the disconnect box was the problem Replaced the box and signed up for memberhsip
On arrival system running and cooling with no issues. Unit had an 8 degree subcool and the outdoor unit passed all electrical testing. When I left system was running and cooling.
Arrived for STU All components were working and intolerance Recommend IAQ 1000, 200, drain switch, surge protector, compressor saver, and mamberhsip Customer will talk about recs
Install Amana 2 stage 42k gas upflow with high efficiency filtration, code kit and includes duct cleaning
On arrival system was off. I found the wet switch (water safety) tripped. The coil was frozen solid causing water to leak underneath the unit. I defrosted the coil and tested refridgerant. The system had a superheat of 52 proving that the system is low on refridgerant. I performed a leak search and found the leak in the evaporator coil. I have provided a quote for a new evaporator coil and an estimated refridgerant amount. I would recommend speaking with a comfort advisor before pursuing repairs due to the cost of repairs, the age of the equipment, the stress the refridgerant leak put on the condenser, and the upcoming industry shift to new refridgerant. I will explain in more detail whenever is convenient.
Arrived for service evaluation System caused water damage to the house Drain line are not draining Blower cap is very close to failure and may have frozen the coil TXV is not operating correctly and should be replaced as well Comfort Advisir scheduled for 5/2 1 pm for system replacement
4/29/24 Rescheduling due to water under home need to dry out from rain storms Schedule for the 9th Thursday. Possible come back earlier if dry
Tech arrived at a tune-up. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were very dirty and were hosed off to assist with air flow across the coils. The filter was relatively clean. The blower area was dirty. The customer was informed of recommendations today. The system was functioning upon departure.
After opening up his main panel I found that the two breakers at the bottom right one of which controls the water heater are not the right kind of panel to fit into the breaker box I showed him exactly what needed to go into the breaker box and he said that he would be okay with doing the repair himself I also talked about a couple of other things that he might want around his house but at this point in time he's not interested in the extra projects
