Service was great and Zac was very knowledgeable and explained everything in great detail. Unfortunately it is my opinion that the repairs that were needed are overpriced.
Overall Experience
Quality
Price
Convenience
They provided a great service for an awesome price. We really appreciated the technician’s thoroughness and recommendations.
Overall Experience
Quality
Price
Convenience
Tech arrived at a tune-up. The refrigerant and Delta was very low. The duel run capacitor was out of tolerance. The compressor was pulling high amperage. The condenser coils were hosed off to assist with air flow across the coils. The filter was replaced. The drain system was clear and bleach was poured. There was growth present. The blower area was dirty. The customer was informed of recommendations today. She was advised that her warranty company needs to replace the coil or the system needs to be replaced. The system was left running upon customer request.
03/16/24 - gave quote over the phone for installing customer supplied kitchen faucet. He declined
After discussing the problem I found the GFCI that controls the outside plugs next to the panel and reset it
Tech arrived at a tune-up. Upon inspection the inside coil was leaking (refer to video). Outside Capacitor was out of tolerance. Amp draws were high. Filter was replaced. Drain was clear. There was visible buildup in the lines. There was growth throughout the system. The customer was informed of recommendations. Due to age, condition, price of repairs and presence of R22; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. She will talk to her home warranty company and send them my report.
On arrival the system was running and cooling. The indoor unit produced a 21 degree delta and had a clean blower and coil. The drain line was partially clogged so I recommended clearing it and the customer declined. The outdoor unit passed all electrical tests after replacing the capacitor. As I left the system was running and cooling.
Tech arrived at a tune-up. Upon inspection the capacitors were within specs. The condenser fan motor was recently replaced. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was clean. The blower area was dirty. The Delta was within range. The flame sensor was scorched. The drain pan was rusting through. The was a small amount of water in the drain pan. The drain was clear and bleach was poured. The customer was informed of recommendations today. They were informed of the drain system condition and decided to move forward with adding a treatment strip to help keep the drain system clean. The system was functioning upon departure.
On arrival the system was running but not cooling effectively. The indoor unit produced a 13 degree delta and the thermostat was 6 degrees off what it was calling for. The subcool for the system was in range so the reason for the lack of cooling is airflow and cleanliness related. The indoor blower and coil need to be cleaned to help the system cool better along with the outdoor units coil. The outdoor units capicator is significantly out of tolerance and should be replaced, and the outdoor units safety disconnect is missing it's cover. I recommended an air scrubber uv system to help mitigate the effects of the extreme biological growth that is growing in the indoor unit. I also recommended a drain switch to protect against water damage from a clogged drain line. After discussing this with the homeowner I recommended speaking with a comfort advisor before we sink money into an older and inefficient system. Rob will be giving him a call shortly to discuss options with him. Thanks
1/24/22 Upon arrival found heater short cycling. The issue was a bad flame sensor causing the furnace to intermittently start and stop. Replaced flame sensor and the system was left with 120 degree air coming out of the vents. Recommended surge protection and customer declined. I told customer I would give him a phone call in a week to see if he's still interested in us coming out and doing a surge protector.
