Service was great and Zac was very knowledgeable and explained everything in great detail. Unfortunately it is my opinion that the repairs that were needed are overpriced.
Overall Experience
Quality
Price
Convenience
They provided a great service for an awesome price. We really appreciated the technician’s thoroughness and recommendations.
Overall Experience
Quality
Price
Convenience
Tech arrived at a tune-up. The refrigerant and Delta was very low. The duel run capacitor was out of tolerance. The compressor was pulling high amperage. The condenser coils were hosed off to assist with air flow across the coils. The filter was replaced. The drain system was clear and bleach was poured. There was growth present. The blower area was dirty. The customer was informed of recommendations today. She was advised that her warranty company needs to replace the coil or the system needs to be replaced. The system was left running upon customer request.
03/16/24 - gave quote over the phone for installing customer supplied kitchen faucet. He declined
After discussing the problem I found the GFCI that controls the outside plugs next to the panel and reset it
Tech arrived at a tune-up. Upon inspection the inside coil was leaking (refer to video). Outside Capacitor was out of tolerance. Amp draws were high. Filter was replaced. Drain was clear. There was visible buildup in the lines. There was growth throughout the system. The customer was informed of recommendations. Due to age, condition, price of repairs and presence of R22; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. She will talk to her home warranty company and send them my report.
On arrival the system was running and cooling. The indoor unit produced a 21 degree delta and had a clean blower and coil. The drain line was partially clogged so I recommended clearing it and the customer declined. The outdoor unit passed all electrical tests after replacing the capacitor. As I left the system was running and cooling.
Tech arrived at a tune-up. Upon inspection the capacitors were within specs. The condenser fan motor was recently replaced. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was clean. The blower area was dirty. The Delta was within range. The flame sensor was scorched. The drain pan was rusting through. The was a small amount of water in the drain pan. The drain was clear and bleach was poured. The customer was informed of recommendations today. They were informed of the drain system condition and decided to move forward with adding a treatment strip to help keep the drain system clean. The system was functioning upon departure.
On arrival the system was running but not cooling effectively. The indoor unit produced a 13 degree delta and the thermostat was 6 degrees off what it was calling for. The subcool for the system was in range so the reason for the lack of cooling is airflow and cleanliness related. The indoor blower and coil need to be cleaned to help the system cool better along with the outdoor units coil. The outdoor units capicator is significantly out of tolerance and should be replaced, and the outdoor units safety disconnect is missing it's cover. I recommended an air scrubber uv system to help mitigate the effects of the extreme biological growth that is growing in the indoor unit. I also recommended a drain switch to protect against water damage from a clogged drain line. After discussing this with the homeowner I recommended speaking with a comfort advisor before we sink money into an older and inefficient system. Rob will be giving him a call shortly to discuss options with him. Thanks
1/24/22 Upon arrival found heater short cycling. The issue was a bad flame sensor causing the furnace to intermittently start and stop. Replaced flame sensor and the system was left with 120 degree air coming out of the vents. Recommended surge protection and customer declined. I told customer I would give him a phone call in a week to see if he's still interested in us coming out and doing a surge protector.
Tech arrived for a safety check. <br> Upon arrival the system was off. The system was switched to heat and was evaluated. The heating system reached complete ignition. The flame sensor was scorched. The blower area was a little dirty. The drain system was clear at this time. The secondary drain pan was rusted and the there was not a float switch on the primary drain. The system was switched to cooling. The Delta was not within range and the high side line was very hot. The condenser was evaluated and the condenser fan motor was not functioning. The motor was recieving power and the motor was not responding. The capacitor was within specs. The contactor not functioning after running for a while. This is suspected to be due to a high pressure switch. The compressor was very hot (refer to photos). Unable to test cooling mode in this condition. <br> <br> Customer was informed of repairs needed for the system and limited testing. The customer would like to get more quotes on repairs and wil
Arrived for safety check x3 at 10:15 All three units are missing water safeties and drip legs<br> - recommended to prevent water damage and gas valve failure<br> Upstairs furnace unit has biological growth in the coil drain pan<br> - UV system recommended to improve air quality and prevent spread to ductwork<br> All three units are mildly dusty<br> - cleaning recommended for air quality improvement and lifespan extension<br> Master bedroom condenser should have a hard start kit installed to lower amp draw to compressor to manufacturer specs <br> Downstairs condenser <br> - fan motor is over amping<br> - rated 1.2 amps measured 1.42 amps<br> - - 1/4hp 825 rpms<br> - dual run capacitor needs to be replaced<br> - rated 45/7.5 tested .003/3.1<br> Upstairs condenser<br> - fan motor is rated .5 and measured .58<br> - - 1/12 hp 800 rpms Will follow up next week to determine what work to scheduled
Upon arrival found system running and heating. I evaluated the indoor unit and found blower motor working but slightly over amping. Indoor coil was a very Rusty and already has a leak on the coil. Blower wheel was very dirty and Rusty. Condensate drain was draining but had lots of debris visibly present inside PVC. Electric heat kit is also going weak and will eventually fail. Blower capacitor tested weak and needs to be replaced. I evaluated the outdoor unit and found compressor very noisy. Could not check refrigerant levels due to Heavy Rain, although Delta was 15° split. Dual capacitor was weak and also needs to be replaced. Compressor was running at 90% rla. Advise customer due to the system health and age of the system that repairs would be more costly than just replacing the unit. Customer stated that she is in a middle of a family crisis and will not be able to do any kind of repairs or replacement at this time. Left system running and Heating.
Upon arrival for tune up system on and cooling. Inspected indoor unit. Changed filter. Drain line clogged. Coil and blower clean. UV light out. Furnace ignited and heated properly. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor out of tolerance. Replaced capacitor within warranty. Refrigerant pressure good. Recommended clearing drain line. Customer agreed. Recommended replacement of UV light. Customer declined at this time.
