The best in DFW hands down! I reached out to Comfort Experts at 4AM, my issue was resolved by 9:45 AM. Tylor was professional, explained everything and answered all my questions. I’m a customer for life. Thank you CW team.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Installed 3 gfcis two protect all kitchen counter top outlets. Tested and working. Great. Gave customer quite for installing 2 new flood lights outside.
Performed inspection made recommendations. Customer said he has a plumber as a client that does his plumbing for free.
Arrived onsite the water heater was lit already but set at pilot. Turned dial to on and burner fired up. Upon inspection noticed the vent 90’s on top of water heater were installed upside down with flow arrow pointing down to water heater. Arrow on vent fittings need to be pointing up in direction of exhaust flow. Home is 1 year old customer will contact home builder to see if they will fix issue first. If not she will call us to correct issue.
02/17/24 Tyler S- relight pilot on waterheater. A handyman or painter turned off the gas line thinking it was the water line problem. New unit 2024 waterheater
Techa arrived at a service call on the tech. Upon inspection, the thermostat was set up properly for HP in heat but needed adjustment for cooling as well. The thermostat settings were adjusted and the system regained functionality. Recalled techs service fee, not install. System functioning upon departure.
Lv2 duct cleaning made sure unit is function perfectly and did a walk through with customer
Tech arrived at a service call. Upon arrival, the customer mentioned that her electricity bills were very high. Upon inspection, the heat pump was not working. The outside system was not getting a call for heat. The thermostat was evaluated and was not set up for a heat pump. The system was reprogrammed and the outside system came on. The capacitor was wired poorly and both run capacitors were out of tolerance. The indoor system was very dirty with growth present. The customer was informed of recommendations today. She decided to move forward with replacing the outside capacitors and wiring. These items were installed, tested and functioning. She also decided to schedule a Level 2 Duct Cleaning. Install was contacted and the cleaning is scheduled for Thursday morning. Please inform customer. The system was functioning upon departure.
Mark W. completed a plumbing diagnosis.
Could not get it to leak if we have to come back will have to pay service fee and repair. Customer will probably cut hole to see where the water is coming from
Tech arrived at a membership service call. Upon arrival, the condenser fan was not functioning. The motor was recieving energy but was not spinning. The defrost board had heat damage. The condenser fan motor and defrost control board were replaced, tested and functioning today. The refrigerant and Delta was within range. The system was left heating upon departure.
Tech arrived at a Free 1lb R410A tuneup. Upon inspection the capacitor was far out of tolerance. The condenser fan motor was pulling high amperage. The compressor was pulling high amperage. The refrigerant was low. The condenser coils were hosed off to assist with air flow across the coils. The filter was dirty and was replaced. The system and ductwork was dirty. The Delta was low. The drain was clear and vinegar was poured. The customer was informed of recommendations today. Due to age, condition and price of repairs it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The customer decided to add refrigerant and was informed of the disadvantages about adding refrigerant without repairing the leak. The customer also decided to replace the duel run capacitor and add a treatment strip. The customer decided to add a Cooper Membership in order to benefit from the discounts. The system was functioning upo
Found gas leaking from suction line inside condensor unit. Offered many solutions but none seem to be in his price range.
