Alec did an excellent job servicing my heating and air conditioning.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jhorden really did an excellent job installing the inside components of my new A/C!! He was very thorough and precise. The unit is very neat, stable, and protected. He showed me exactly how to maintain it and assured me he would always be available if I had any questions or problems! He is an outstanding technician!!
Overall Experience
Quality
Price
Convenience
Devyn and Danny both did a wonderful job!! They were professional, thorough, explained everything very clearly. They were very easy to work with and they presented me with a package which was perfect for me and my home! I am extremely confident in choosing Comfort Experts!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Connor was very thorough. He went over the recommendations that he had for our system. He also stated the reasons why he would recommend them. He was very personable and kind
Overall Experience
Quality
Price
Convenience
Very professional. Easy to talk with and answered all my questions. Made sugestions on things to thing about on a later date.
Overall Experience
Quality
Price
Convenience
During inspection verified that system was working properly Spoke to customer about a pan strip and she wanted to move forward with the purchase so that she has peace of mind about her drain line
Unclogged the toilet in hall bathroom toilet was clogged.
Upon arrival customer stated that she didn't know if the AC was having any problems she just wanted to check it out and make sure it was working properly Checked out system thoroughly and found no problems and system had an almost 20 degree delta after switching it to cooling Spoke to customer and let them know they need a new filter due to it being heavily caked and customer said we normally order her filters Customer also wanted to go ahead and get a compressor saver installed to lower the inrush amps on the compressor
Tech arrived at a warranty tuneup. Upon inspection the capacitor was within specs. The contactorless board was functioning. The condenser coils were hosed off to assist with air flow across the coils. The Delta was within range. The drain system was clear and bleach was poured. The heating system reached complete ignition. The ductwork and blower area was dirty. The attic insulation is very low. The customer was informed of recommendations today. She will discuss recommendations with her husband. Insulation can pay for itself, there are tax credits available and can extend the life of the system. She would like a call back in midMay. The Tech will follow up at that time. The system was functioning upon departure.
03/29/24 Tyler - kitch3n sink drain needs to be repaired. Kids bathroom sink drains slow and drain pipe needs upgrading. Waterheater 11 years old but still fine. Other bathroom was occupied.
Tech arrived at a service call, possible 45. Upon inspection the thermostat was set up was set up at a heat pump. The system is a furnace. When in heating mode it was cooling. The thermostat was reprogrammed. The system regained functionality and was tested in both modes. The system was running upon departure.
During inspection discovered that system was working properly Spoke with customer about recommendations for the system and customer wanted to hold off for now but wanted to be emailed the estimate for when she decides to move forward on it at a later date Left customers house with system operating properly
Tech arrived at a 45 service call. Upon arrival the customer mentioned water problems. The 90 percent flue pipe has water in it. The horizontal run was not sloped properly and was holding water. This was inhibiting the furnace draft components from functioning. The pipe was realigned and the drains were flushed. Management was contacted. The water is assumed to be from the previous appointment. The customer will monitor the water spots. The system was functioning upon departure.
I returned and fixed the cracked flue pipe and installed a customer provided light bulb. When I left system was on and running.
On arrival all three furnaces were running as intended. All three units had clean blowers and coils and clear drain lines. The furnace above the garage had a cracked flue pipe causing condensation to drip on the floor. Please schedule my return visit for next tuesday
After arrival I cleared the homeowner's bathroom sink for her by sticking a Flathead screwdriver in the drain and then pulling out an old toothbrush. Besides that, I came across no other issues throughout the home.
12/1 Brock-Replaced Gas Valve under P&L. Tested for leaks and found none.
Found Gas Valve opening intermittently. Will need to replace valve. Customer spoke with office and said to charge service fee tomorrow, and said office confirmed payment for tomorrow. Will need to return with valve for replacement.
