Tyler was very helpful and polite, he appears to enjoy his area of work
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Daniel was very polite,and knowledgeable concerning his job,he explained step by step what procedures he performed today & gave me options on what I can do in the future to improve the performance of my AC
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It was my good fortune to have Zak respond to address and diagnose one of my non-functioning A/C units. I found him to be a most competent, courteous and conscientious technician who identified and resolved my issue in a timely manner and fully articulated the source of the failure and explained proposals that may prevent future occurrences. His manner was such, to deliver quality service in best interest of the customer.
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Jake explained me the work that needs to be done professionally
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exceptional service from Jani. I was very impressed. Jani has Superb people skills, is an expert in his craft, can explain “technical” terms and issues in a way that anyone could understand. Jani is great asset for this company!.. Take care of this guy- you want people like him representing your business.
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Service was detailed and professional. Lots of pictures were taken explaining where and why parts were needed.
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Great visit by Tech very knowledgeable and friendly had the problem solved in no time.
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Outstanding technician with great knowledge.
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For this job I spoke with the primary homeowner Stormie. I explained that her system was low on refrigerant and that the options were between further diagnostics to find a refrigerant leak and a repair versus a complete system replacement. Stormie informed me that she would need some time to weigh her options and see what she has to do but if she were to want to replace the system she would call the office back to either talk with me or just to get the comfort advisor schedulee to go to her for an estimate.
Customer has ordered part they just have to call in and give us a date to come back and install
For this job I performed an evaluation. When gauging up to the system I quickly noted it is very low on refrigerant. I recommended a leak search to try to find out where exactly the leak is coming from but let the present homeowner know that it is an additional fee because of time. I spoke about League searching and potentially doing a repair or replacing the whole system. The homeowner that was present stated that they are not in charge of finances and they would have to speak with their spouse about what the next step for them is. The present homeowner declined anything extra at the moment, no further suggestions could be made. Thank you for choosing comfort experts, have a great day!
For this job I performed a cooling tune-up. The drain line was not up to code and there was not a drain safety switch to prevent flood damage. The compressor is severely over amping at startup. I suggested re-constructing the drain lines and adding a drain safety and installing a soft start kit to bring the initial amp draw below the lra rating for longevity purposes for the compressor. Homeowner did not make a decision on any of the suggestions at the moment and requested a email with the information. No further suggestions were made, thank you for choosing comfort experts have a great day!
Upon arrival home owner had systems turned off but let me know that living and master bedroom unit was not cooling as it should. Turned just that unit on to identify which air handler and condenser was with that thermostat Went into attic and checked that unit was functioning from inside and it was but was getting no cooling. Had a negative 3 degree Delta Went to outdoor condenser unit and located corresponding unit Fan was running but did not hear compressor so I checked capacitor Capacitor was showing blank on Herm to center terminals Went ahead and checked capacitor on other two units as favor for homeowner and both were in tolerance Recommended capacitor replacement to get system operational again. Homeowner agreed After replacing, system was functioning again I connected my gauges and noticed I had a 2 Subcool and almost a 50+ superheat Went back into attic to check optimal cooling but was still only getting a 6° Delta after leaving system on for 10mins I talked with homeowner a
Upon arrival system was on cool and thermostat was responding but system was not cooling Went into attic just to assure that thermostat was calling and 24 volts were going to outdoor unit After confirming I went to outdoor unit and removed panel First thing I checked was contactor to see if I had high voltage and 24 volts which I did Checked disconnect just in case and it's in good condition Checked capacitor and noticed it was out of tolerance on both herm and fan Recommended capacitor replacement and home owner agreed I did not have a 45/7.5 dual run capacitor which unit was rated for so I replaced it with 45 and 7.5 single run caps After replacing capacitor and flipping disconnect back on unit kicked on Checked deltas in attic to assure proper cooling and system had a perfect 21° Delta. System was left on cool at departure and homeowner said he would set thermostat to preferred temperature himself.
Performed cooling tune up Washed condensor and tightened connections Delta 17 All cooling components are in tolerance Filter is clean Reccomended soft start Reccomended compressor saver Homeowner cleared drain line - repair pictures uploaded System left cooling at exit
For this job I performed a evaluation. Homeowners stated that on 7/2/25 the thermostat said low battery and was not turning the air on. Homeowner changed the batteries but it still said low battery on it. After a while the unit kicked on. While I was there for the evaluation the homeowner did not want me looking at anything except for the thermostat and changing it out if needed. I suspected the thermostat was faulty I didn't mention that the Delta was very low when in the Attic. Homeowner was very rude the entirety of the visit and did not care about the delta or anything else as long as the system was cooling. While I was programming the thermostat I heard the homeowner say get the f*** out of my house. I apologized to homeowner if I was making them upset. I was only able to change the thermostat out and told the homeowners if for some reason the cooling is not efficient it is for something other than the thermostat but I was not able to do a full evaluation because homeowner wanted
For this job I performed a evaluation. Homeowners stated that earlier in the day when she called she heard a loud noise coming from the outdoor unit and then it shut off. Homeowner turned off the unit for a hour or so and then turned it back on and after that it has been cooling within normal limits. I ran through refrigerant and electrical components the only abnormality noted was that the compressor was over amping at startup. I suggested installing either a soft start kit or a compressor saver to avoid future compressor lockouts. No other significant abnormalities were noted during the evaluation. Homeowner opted to have estimates sent, they did not want to install either one of the recommended components at the moment but are considering to have it done in the future. Thank you for choosing comfort experts, have a great day!
Today we showed up for a plumbing estimate. Homeowner recently had their floors redone and the flooring company took apart the pedestal and ended up ripping the lag bolts out of the wall which caused it to be unstable. We bought a bracket mount for the pedestal sink and mounted against a wall and that solved the issue. It is secure to the wall and everything works properly. In the master bathroom Jill side vanity was leaking from underneath the handle we replaced both the cartridges inside that Delta faucet, it solved the issue. Tested and everything works properly. I put a gauge on his outside hose bib, and the PSI reading was 160. The desired amount of pressure is anywhere between 40 and 60. Recommendation would be to install a prv on the main water line. Thank you for choosing comfort experts!
His electrical looks great the panels are definitely all the older side but are very well kept, I did recommend a surge protector and gfci's are present and functional
Today I arrived for an evaluation on a heat pump system unit was not running when I got here then before I could plug up any instruments it came back on everything seemed to be running fine so I filled up some jugs of water to test the drain line before I could get back in the attic as he system turned back off and sure enough the float switch was tripped homeowner opted to clear the drain line today and install a condensate treatment strip in order to prevent this in the future also brought it to the homeowner's attention that I sucked out hair from the drain line today and advised getting a basket strainer for that bathroom sink thank you for choosing comfort experts!
Today we showed up for a complimentary plumbing inspection. Upon arrival the cold stop in the upstairs bathroom was leaking. The grommets and the inside had worn away. I recommended to the homeowner to change both stops but she only wanted to do the cold today. Switched it out and tested. No more leaks. Thank you for choosing comfort experts!
Quoted for to both duct issues and full replacement
