Very thorough. Professional. Clarified problem very satisfactorily.
Overall Experience
Quality
Price
Convenience
Came late… did not discuss the service fee they were charging … the rep in phone said it would be up to the rep who visited… but he never discussed this … said he would come back out to measure the temps when it was hot! Well duh!! I’m very unhappy!
Overall Experience
Quality
Price
Convenience
Very professional, nice, knowledgeable, answered all questions, completed job efficiently and cleaned up after. Excellent.
Overall Experience
Quality
Price
Convenience
Leo was very responsive and professional. He completed the work timely and we are very satisfied.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tyler was very helpful and polite, he appears to enjoy his area of work
Overall Experience
Quality
Price
Convenience
Daniel was very polite,and knowledgeable concerning his job,he explained step by step what procedures he performed today & gave me options on what I can do in the future to improve the performance of my AC
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
It was my good fortune to have Zak respond to address and diagnose one of my non-functioning A/C units. I found him to be a most competent, courteous and conscientious technician who identified and resolved my issue in a timely manner and fully articulated the source of the failure and explained proposals that may prevent future occurrences. His manner was such, to deliver quality service in best interest of the customer.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake explained me the work that needs to be done professionally
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I arrived and gave homeowner the estimate for a thermostat instal. Homeowner was very upset by the price and refused to pay or sign any paperwork. We left without any work being done or paperwork being signed.
12/11/2025 Daniel A. For this job we performed a evaluation originally scheduled as a super tune up. Cooling side of unit was not working. Pnl warranty until 2027. We discovered a failed condenser fan motor and primary control board. We replaced the fan motor but the primary control board needs to be ordered. Holding for parts, does for now, call homeowners when control board is in to schedule.
For this job I performed a super tune. All components were running within normal spec limits. Thank you for choosing comfort experts, have great day!
For this job, I worked on a heating tune-up on this gas furnace system. I went through all the mechanical and electrical parts of the system and checked for maximum efficiency. While the system was functioning, I noticed that UV bulb not working, I notified the customers and they mentioned that they had to replace it in about 2 years, customers mentioned that they will wait till next summer. Adding on, I talked to the customers about our new home and budget membership and the benefits it provides, customers agreed to convert from their last membership to this new one. Thank you for choosing Comfort Experts, have a great day!
On this job I looked at just heating on both systems. Both system test in tolerance. The td is above 30° on both system. His blower are getting drity and could benifit from a cleaning.
Quoted customer a 5 ton gas system, shopping for price.
Came to job to quote swapping out 4 customer provided fans and pulling down old ones and also was here to do an inspection on house because he's about to move in and also talked about adding surge protection underneath the panel for checked all the equipment and new appliances and TVs and everything is going to be bringing into the house but customer wants to get a few other quotes before he decides who to go with quote was a little high for him but emailed everything to him and he will reach back out to us if he decides to go with us
Came two job for electrical inspection and houses only 5 years old and everything looks really good except for that she has a breaker that is constantly tripping but it is a blue breaker so talk to customer about it and she is ordering it from eaton and once it comes in she will call us back to come and do it
I have made and sent two estimates regarding a fire run for the sauna at 30 amps 240 volts I have ran the wire and installed the conduit will have to wait for customer to call back so I can finish the hook up as the sauna isn't here just yet
Replaced condenser coil, system working as should. Customer would still like a call from sales manager. Explained why the new refrigerant has caused longer wait times on 410 components
Today I performed a heating tune-up on a five year old p&l heat pump system everything checks out as it should no issues to report she already has surge protection UV system hard start kit and drain safety I did make a recommendation to upgrade her insulation however she informed me that she was just having one last safety check before she moves out into assisted living and she plans to sell the home so I tried to offer her a complimentary Plumbing evaluation and a complimentary electrical evaluation she turned down all recommendations thank you for choosing Comfort Experts!
Showed up to determine where leak in system was, located leak in condenser coil, customer does want to go ahead and use us to replace the coil, I will be replacing the coil. Customer spoke to me about there concerns and after all the conversations I feel the next step for conflict resolution is getting the sales manager involved.
Customers wanting to speak to a supervisor not a comfort advisor not interested in a new system wants their current system repair.
Found short in the low voltage fixed short and replaced fuse system is now up and running
