Came late… did not discuss the service fee they were charging … the rep in phone said it would be up to the rep who visited… but he never discussed this … said he would come back out to measure the temps when it was hot! Well duh!! I’m very unhappy!
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Very professional, nice, knowledgeable, answered all questions, completed job efficiently and cleaned up after. Excellent.
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Leo was very responsive and professional. He completed the work timely and we are very satisfied.
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Tyler was very helpful and polite, he appears to enjoy his area of work
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Daniel was very polite,and knowledgeable concerning his job,he explained step by step what procedures he performed today & gave me options on what I can do in the future to improve the performance of my AC
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It was my good fortune to have Zak respond to address and diagnose one of my non-functioning A/C units. I found him to be a most competent, courteous and conscientious technician who identified and resolved my issue in a timely manner and fully articulated the source of the failure and explained proposals that may prevent future occurrences. His manner was such, to deliver quality service in best interest of the customer.
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Jake explained me the work that needs to be done professionally
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Showed up to determine where leak in system was, located leak in condenser coil, customer does want to go ahead and use us to replace the coil, I will be replacing the coil. Customer spoke to me about there concerns and after all the conversations I feel the next step for conflict resolution is getting the sales manager involved.
Customers wanting to speak to a supervisor not a comfort advisor not interested in a new system wants their current system repair.
Found short in the low voltage fixed short and replaced fuse system is now up and running
I have made and sent two estimates regarding a fire run for the sauna at 30 amps 240 volts
Showed up for a free second opinion customer supplied previous invoice uploaded photo left a quote also offered home and budget protection plan for multi-system home we are within $1 of the other company including the first monthly payment for the membership
Super tune ups upstairs and downstairs system Downstairs furnace is new. Condenser and coil are from 2005 and are low on refrigerant and actively freezing up No water safety present and the secondary drain pan is rusted through Upstairs system has a 2005 furnace but a new condenser and coil Furnace ignitor and flame sensor are nearing failure Blower is extremely dusty and losing efficiency on the new AC system Both systems have biological growth present in the supply plenums Homeowner is aware of all issues and does not want them addressed at this time
Inspected machine, came from the factory with a hard start kit installed, pulled lra measurements on 5 different tries and got anywhere from 125.7 to 13. System is functioning as intended, technician offered soft start as an upgrade to the existing hard start. Customer took this as his unit is flawed and broken and believes he should be able to sign up on star plan and get unit replaced. But that is not how warranty repairs are made, we don’t replace components just because as that’s worse for the system than leaving it running in its normal state.
IAQ estimate Installed IAQ300 UVC/UVV system to eliminate microbes and chemicals Antimicrobial mist and pan strip included Secondary air handlers breaker at the house panel tripped and not resetting Recommended electrical evaluation when they want it addressed
System error code not present. Reset and informed mike how to check for code next time.
On this job I looked at the heating sides of the system. Heat pump has 30° TD. The heat strips use 20 amps a piece. System test in tolerance and is ready for heating.
Came to job for plugs not working and getting tripped and also a light flickering in room so ended up swapping out a switch cuz it was causing lots to flicker and sealed plug on outside but talk to customer about it and if it keeps persisting we will come out and replace GFCIs because did not see any issues with plugs that was causing them to trip
On this job I noticed he had low refrigerant. I changed his filter and washed the condensor. They system is now back online. He complains that his electric bills are high this is due to the low system charge. I recommend system replacement to gain efficient energy bills.
System is breaking itself in all the noises are natural
