Garrett is a great guy. It's always a pleasure to have him service my home.
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I had my yearly heater check and Zak did not disappoint, he was thorough and explained things clearly. He took pictures and explained why I needed to do this or that with the pictures. They will definitely be my go too from here on out.
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We called for a duct cleaning and the company sent out Dakota who said we asked for an AC check. When we explained that we didn’t he told us that the phone teams doesn’t know to explain the difference and since we’re being charged for the service he might as well do it. While here he turned off our AC unit without our knowledge. The next weekend was unseasonably warm and we had a house full of people with no AC. The next day we saw that the AC unit was turned off. I called the company and asked for a different representative to come out to make sure nothing was broken. Unfortunately, Dakota returned and after explaining what happened he offered a confused look then swore everything should be fine. Not once was I offered an apology for the original or subsequent encounter.
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Jerred did a great job for us. He made sure that the safety and efficiency of our system was in great working order. We cannot thank him enough for his amazing service today.
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Tyler and his assistant (never saw his name) were very professional and diagnosed my issue rather quickly! While they were drilling an access hole through the sill plate they accidentally broke through the wall in the shower wall! Overall they did an amazing job!
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Very easy to schedule appointments, very professional, rapid appointments, answered all my questions. Very satisfied will recommend to all.
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Ryan went above and beyond. He was very professional and cleaned up everything. Was very happy with his service.
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For this evaluation I showed up to the customer's home and the furnace was not working, the customer stated he could hear it turn on but then it would not blow out hot air. When I got up in the attic I was getting a high limit code indicating that the limit switch have been tripped from getting too hot. I reset the system and jumped it for a call for heat and the system started up and made it all the way to the blower bit the blower would not kick on. The capacitor was good and the blower motor had power to it but it would not turn indicating that blower motor had failed most likely from thermal overload because it was so dirty and there was no air flow getting to the motor. I spoke to the customer and informed him of what I found and also recommended a duct cleaning since the system has not had a filter and replaced the blower motor with an exact match. I tested the system and it made it through the sequences with no issues and was blowing heat upon departure.
Wexwill cut out bad section of csst and install male adapter and flex. No warranty on existing gas plumbing Csst tubing ties into existing black iron in attic. This tubing is not bonded. Suspect leak was caused by condensate from tankless vent
Maintenance performed today on a Generac generator 24kw installed in 2022. Air filter, oil filter, oil and spark plugs were changed. Checked timing on the valves to find they were within spec. Battery is acceptable. Performed function check. System is running properly at time of departure.
For this evaluation the customer stated that his furnace while running was making a wood burning smell. I expected the furnace and watched it as it ran and inspected all connections but cannot find the source of the smell. I called Zak, out air quality expert to get his opinion and also talked with the homeowner and he would like Zak to go out there Tuesday 21 January to give him more information about the type of UV system he has and if that is contributing to the smell or not. I Leak searched gas line to the tankless water heater because the garage smelled strongly of natural gas, and found a small leak on the gas flex line fitting. Also the customer wants his hose bib looked at because it leaks behind the wall, so please book a plumber at the next available date and time.
For this super tune-up I inspected the customer's furnaces and condensers. The furnaces fired up and ran without issue and the air conditioning also performed well. At the condenser the downstairs dual run capacitor was out of tolerance, and after speaking with the customers they wanted me to replace it. I recommended to the customers adding hard start kits to both of their condensers to keep amp draws lower on startup which would increase the efficiency and longevity of their air conditioning.
We will install a new water heater in garage with code upgrades. 5yr pqw2arts and 1yr labor warranty We will drain and remove old equipment and install new 50 gallon gas water heater in garage with code uprades. This includes pan, ball valve, supplies and t&p drain. 10% senior discount was given on this job so it shows a balance. Talked with Jana and she said it will be taken care of in the office.
Today i returned to install a new damper control. After install i tested both sides of the house to insure the system is fully functional. System is back online and ready for 2 zone heating.
For this super tune-up I inspected the customers upstairs and downstairs furnaces. For the most part the system was running well and heating and cooling exactly like it should. Couple areas of concern is both systems inducer motors are overamping, which can lead to potential failure of their furnace in the future the longer the inducer motors run and overamp. The condenser fan motors also were both over amping by a small margin and that can also lead to failure to cool in the summertime. I recommended to the customers adding float switches to the primary drain lines as well as compressor savers on both condensers which the customers wanted to go ahead and do today. Installed the equipment to both systems and function tested them where it all worked like it should. I would recommend to the customers getting a duct cleaning since they have lived in the home for 8 years and have not gotten one since moving in, as well as upgrading their membership to the new home and budget protection p
On this job I determined it has a bad damper control. I'm ordering a new control and will come back to install when parts arrive.
I was here for a super tune up UV bulbs need to be changed filters are already changed before I got there. Heat strips are within intolerance, delta within range. Both the blowers were just a little dirty and the condensers. Both capacitors for both systems and both hard starts were out of tolerance, so I changed all of them out. All amperage is within range. Customer wants a plumber to come out and talk about flushing the water heater wants to be called to set it up a time
