Overall Experience
Quality
Price
Convenience
A week ago Fire Department ESD 1 responded at night to ADT alert of “Fire in Attic” in my home in Copper Canyon. Thankfully leaking gas in attic had not yet ignited. As previously Mayor of Copper Canyon for 14 years and on the Fire District Board, I knew how valuable and dedicated these firefighters were!!! They responded in a precious very few minutes. Comfort’s Ian Conrad, expert Mark Watkins had just been in the attic 2 hours earlier fixing a lose pipe or the extra leaking gas might have ignited. The comfort team came back the-next day with new rigid pipe to replace the old flexible pipe on all 3 AC flexible pipes that had vibrated off. Comfort had NOT installed the 3 AC units originally. They were atmy home to do other electrical work. Manager Mark Watkins gave me an emergency number to call in the future to reach him quickly. A week later my daughter went into the upstairs attic to retun luggage. She immediately smelled gas. Ian Conrad was miles away and had finished his shift, but he came immediately!!! His bubble gas showed a 17 segment pipe swing loose with each segment leaking gas. Ian spent over an hour tightening each segment and checking other pipes for leaks. Mark Watkins and Ian Conrad will be. Back soon to re-install prior shoddy maintenance work by an unnamed firm. Having used Comfort Experts Mark Watkins and Ian Conrad for years for electrical and plumbing, will add them for AC/Heat maintenance too! These guys are phenominal !?! Former Mayor Sue
Overall Experience
Quality
Price
Convenience
Tyler is always prompt, pleasant, and knowledgeable of task at hand
Overall Experience
Quality
Price
Convenience
Shantel was very prompt in getting answers for me on technician’s scheduling. And she was bery pleasant.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The called for a second opinion I shared with them what they had told me, and in his opinion the repair suggested we're not needed
Overall Experience
Quality
Price
Convenience
Jonathan was very thorough in trying to diagnose the issues
Overall Experience
Quality
Price
Convenience
Tyler is always prompt, prepared , and pleasant! My preferred Tech 🤗. Sue Tejml, Copper Canyon
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Prompt and knowledgeable. Fixed air in no time. Thanks Daniel!
Overall Experience
Quality
Price
Convenience
Tyler figures out our fountains electrical problem and corrects it!?! He is always welcome as courteous and knowledgeable! Sue Tejml, Copper Canyon, TX Denton County
Overall Experience
Quality
Price
Convenience
Tyler Lawyer is always pleasant and tries to meet your requests. He is always welcome at our home! Sue Tejml, Copper Canyon, Denton County, Tx
Overall Experience
Quality
Price
Convenience
Mark is always outstanding in plumbing and electrical. I request him by name. Sue, Copper Canyon , TX
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mark is both a knowledgeable plumber AND electrician! And, he is always pleasant, tries to reduce costs, and has creative solutions to an aging 32 year old home's issues. I always ask for Mark Watkins by name! Sue
Overall Experience
Quality
Price
Convenience
Arrived for CTU-STU filters fine Drains clear Sealed plenum and added support straps Installed IAQ200 Blower and coil slightly dusty Condensers cleaned No error codes Warranty capacitor replacement Refrigerant and motors are fine
For this cooling tune up we inspected the customers furnace and condenser, all equipment was measuring within manufacturer's specs and the customer is ready for summer.
Performed reccomended work System switched to legacy Installed thermostat wiring from indoor to outdoor unit Protected sleeve around thermostat wire Tested system cooling - heat - off - cooling All functions performed during calls System left on cool at exit Reccomended IAQ200 UV or IAQ300 UV
During this visit I found more biogrowth as did the last tech. It's clearly growing since our last visit. The evap coil is rusted over pretty good. The system could use an easy start as well. I also recommend coil replacement. He wants a Ca to call tomorrow to see about replacement 1pm
Performed evaluation System communication to outdoor unit fails periodically Warranty repair for low voltage lines to be ran from indoor to outdoor unit to convert system to legacy - will require new pin insert 3/8 hole clamps and Anchor kit Metal conduit roll Holding for parts System functionality operational at exit System left on cooling at exit
Performed super tune up Washed condensor and tightened connections Filter not provided - homeowner will order filter Delta 20 All cooling and heating components are in tolerance Reccomended soft start upgrade Reccomended electrostatic filter System left on cooling at exit
Came to house for electrical inspection And everything looked great there was a gfci not working so I talked to about replacing it , but they wanted to do it Themselves , and also quoted to add a surge protector
Will need to check the price on new uv light and the price to repair hers
3/3/25 Water leak in upstairs tub faucet. Found cartridge to be bad. Found and installed new American standard cartridge. We will secure valve in wall when we come back tomorrow. Water is on to house
Arrived for STUx2 Filters fine Drains clear Blower and coil slightly dusty Heat strips fine Biological growth continuing to spread through air handlers Declined UV for now Condenser coils clean Capacitors, motors, and refrigerant in tolerance
System is on and operating efficiently, the supply plenum needs to be replaced so that air can disperse properly. This area of the house was 67 upon arrival and I insured that room reached temp and shut off and came back on properly.
2/18/25 Rec work is partially completed, compressor savers installed, blower wheel cleaning complete, relays fasten down and ready for Halo cells to be replaced. When working on duct repairs on system 3 I had found that there had been air leaks for a while causing condensation build up and biological growth throughout supply plenum, recommend replacement of plenum cst agrees Need to order 20x20x3' supply plenum, also need to order 20x25 flat face grill. Need to return next week when all materials are in.
Confirmed for hvac rec work, need to schedule accordingly with Mark W and HO for next week, Brian H is ordering halo replacement cells that are needed for this task.
STU completed on all three systems I have multiple recommendations for systems Sue is not here at the moment need to set up a phone call for me to go over these repairs and recommendations, All systems are operational when going through systems air handler number two had loose low voltage wires tightening secured, also found that none of the duct taps were not secured properly. air handler number one had loose high voltage wires tightened and secure, blow motor has a lot of build up recommend cleaning. System 3 has multiple recommendations. Found exposed high voltage wires from disconnect box, box also will not close and has improper breaker installed on it. Duct work is in need of attention found multiple duct leaks on return and supply ducts. Recommending compressor savers and surge protection throughout. There are Halo air scrubbers installed on all three furnaces, these air scrubbers are wire to be on all the time, air scrubbers should only activate when blower activates. Due t
