Ryan was very prompt on a July 4th Saturday! We were sleeping and feeding 19 people 4 days in our home for our annual Family Reunion. Two toilets quit flushing and poop water was backing up into the shower! Ryan took care of all problems with a grin and left all bath areas spotlessly clean! You are very fortunate if Comfort sends you Ryan!
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A week ago Fire Department ESD 1 responded at night to ADT alert of “Fire in Attic” in my home in Copper Canyon. Thankfully leaking gas in attic had not yet ignited. As previously Mayor of Copper Canyon for 14 years and on the Fire District Board, I knew how valuable and dedicated these firefighters were!!! They responded in a precious very few minutes. Comfort’s Ian Conrad, expert Mark Watkins had just been in the attic 2 hours earlier fixing a lose pipe or the extra leaking gas might have ignited. The comfort team came back the-next day with new rigid pipe to replace the old flexible pipe on all 3 AC flexible pipes that had vibrated off. Comfort had NOT installed the 3 AC units originally. They were atmy home to do other electrical work. Manager Mark Watkins gave me an emergency number to call in the future to reach him quickly. A week later my daughter went into the upstairs attic to retun luggage. She immediately smelled gas. Ian Conrad was miles away and had finished his shift, but he came immediately!!! His bubble gas showed a 17 segment pipe swing loose with each segment leaking gas. Ian spent over an hour tightening each segment and checking other pipes for leaks. Mark Watkins and Ian Conrad will be. Back soon to re-install prior shoddy maintenance work by an unnamed firm. Having used Comfort Experts Mark Watkins and Ian Conrad for years for electrical and plumbing, will add them for AC/Heat maintenance too! These guys are phenominal !?! Former Mayor Sue
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Tyler is always prompt, pleasant, and knowledgeable of task at hand
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Shantel was very prompt in getting answers for me on technician’s scheduling. And she was bery pleasant.
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The called for a second opinion I shared with them what they had told me, and in his opinion the repair suggested we're not needed
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Jonathan was very thorough in trying to diagnose the issues
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Tyler is always prompt, prepared , and pleasant! My preferred Tech 🤗. Sue Tejml, Copper Canyon
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Prompt and knowledgeable. Fixed air in no time. Thanks Daniel!
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Tyler figures out our fountains electrical problem and corrects it!?! He is always welcome as courteous and knowledgeable! Sue Tejml, Copper Canyon, TX Denton County
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Tyler Lawyer is always pleasant and tries to meet your requests. He is always welcome at our home! Sue Tejml, Copper Canyon, Denton County, Tx
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Mark is always outstanding in plumbing and electrical. I request him by name. Sue, Copper Canyon , TX
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For this evaluation the customer's system was throwing an L1, Low Pressure Cutoff fault. When I gauged up and the system was in second stage cooling the system had a 16⁰ superheat and a 10⁰ Subcool indicating the system was appropriately charged. Amp draws on the compressor were within range and the filter and condenser were clean. The furnace was also throwing a fault code saying that the blower motor was operating outside of limits. Ductwork looked good with no kinks, and there was nothing obstructing the evaporater coil. As a precaution I went ahead and leak searched the evaporator coil however I was not getting any hits indicating the coil was leaking. Unfortunately during my testing I was unable to replicate what may have caused the low pressure fault. I updated the furnace as it was due for a software update as well.
Today we showed up for a free plumbing evaluation, we did work back in November of 2024 on the main water line between where the irrigation connects at. Upon arrival the boxes were filled with water, we pumped out the water that was inside the meter box and the meter was not spinning. We open the valve back to the irrigation system and the meter still was not spinning, we had to be homeowner run the irrigation system to find out a sprinkler head is leaking down into the box. He will need to contact irrigation company for that. Thank you for choosing comfort experts!
Pricing on this estimate is to clear the branch arm on the guest restroom on the first floor. The toilet would not flush without backing up, and when flushed would back up into the shower. Comfort Experts will access the backed up line through the toilet. We will put the sewer machine down the line to break up the stoppage. Once the stoppage has been broken up and flushed out, we will test the fixtures affected to ensure proper functioning and that no further Stoppages occur.
New home runs from attic sub panel to each of the three separate air handlers in attic. Installed new disconnects. Blanked off all existing j boxes. On arrival customer stated they were no longer interested in installing 3 in line disconnects in hallway. Adjusted invoice accordingly. Replaced single pole 30 amp breaker with appropriate 20 amp breaker in main sub panel feeding the majority of second floor loads. Job complete. All units running. Repaired low voltage landscape lighting wire.
Today we showed up for a plumbing diagnostic set from a HVAC tech. The condensation drain line was backing up. I took apart the p-trap along with the brass tee , and cleaned it out. I replace the condensation line, and hooked it back up. Everything is training accordingly. Thank you for choosing comfort expert! Office - Homeowner wants to schedule the HVAC tech to come back and look at the unit in attic
This evaluation the customer system was not running because last visit we were here in April I had left the ball valve on the primary Drain line partially closed and it was tripping the float switch because water was taking too long to drain. I opened the ball valve all the way and flush the drain line with 2 gallons of water with no issues
Arrived for CTU-STU filters fine Drains clear Sealed plenum and added support straps Installed IAQ200 Blower and coil slightly dusty Condensers cleaned No error codes Warranty capacitor replacement Refrigerant and motors are fine
For this cooling tune up we inspected the customers furnace and condenser, all equipment was measuring within manufacturer's specs and the customer is ready for summer.
Performed reccomended work System switched to legacy Installed thermostat wiring from indoor to outdoor unit Protected sleeve around thermostat wire Tested system cooling - heat - off - cooling All functions performed during calls System left on cool at exit Reccomended IAQ200 UV or IAQ300 UV
During this visit I found more biogrowth as did the last tech. It's clearly growing since our last visit. The evap coil is rusted over pretty good. The system could use an easy start as well. I also recommend coil replacement. He wants a Ca to call tomorrow to see about replacement 1pm
Performed evaluation System communication to outdoor unit fails periodically Warranty repair for low voltage lines to be ran from indoor to outdoor unit to convert system to legacy - will require new pin insert 3/8 hole clamps and Anchor kit Metal conduit roll Holding for parts System functionality operational at exit System left on cooling at exit
Performed super tune up Washed condensor and tightened connections Filter not provided - homeowner will order filter Delta 20 All cooling and heating components are in tolerance Reccomended soft start upgrade Reccomended electrostatic filter System left on cooling at exit
Came to house for electrical inspection And everything looked great there was a gfci not working so I talked to about replacing it , but they wanted to do it Themselves , and also quoted to add a surge protector
Will need to check the price on new uv light and the price to repair hers
3/3/25 Water leak in upstairs tub faucet. Found cartridge to be bad. Found and installed new American standard cartridge. We will secure valve in wall when we come back tomorrow. Water is on to house