Mark’s attention to detail and thorough explanations provided peace of mind.
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Tyler was professional, honest & respectful. Appreciate Corin promptly correcting the scheduling mistake the original service scheduler made with my appt..
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Appreciate Justin being on time, courteous & knowledgeable! He was efficient & informative. Plan to reschedule him for installation of a compressor saver, appreciate not being pressured to make that decision today, I would NOT have considered or trusted his suggestion had I been pressured!
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Cole kept in touch with us about his arrival time and was able to quickly diagnose and repair the problem!
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Frustrated, your team was out 3 weeks ago … and Friday our system was not Cooling …we needed over 2 pounds of coolant when three weeks earlier —- the coolant level was fine. Also, how did we get a blocked drain pipe in that same time frame and that it wasn’t found with the tune up?
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Alec came, troubleshot and serviced our outside unit on a Sunday.
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Dennis was very professional, straightforward, and informative. He was punctual and thorough. We are first time customers, but will certainly continue. I am satisfied with the service and would recommend this business to others.
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Returning on Friday the 12th to install 2 gfci's and 2 breakers
Install 48k downflow electric keep current filtration includes slab, disconnect, whip, standard thermostat, code kit
Upon arrival I found a bad primary electrical control, failed capacitor And a fan motor that is overheating. Was able to make system operate at this time, issues not fixed Cust wants to tall to CA about replacement
2 system super tune up. All electrical connections are tight with no corrosion. Both blower motors are pulling proper amperage. Blower wheels and evaporator coils are clean. Heat strips are pulling proper amperage. Compressors and condenser fan motors are acceptable. Refrigerant levels are in range. Customer wanted an estimate to add soft starts to the air conditioning units and adding an interlock switch for a portable generator. Customer has two 200 amp panels being fed by outside mains. Main panel will need to have a 200amp main switch added to it in order to install the interlock switch. Square D homeline boxes and breakers.
Tech Cody Brooks arrived to customer's home. I met with Mr and Mrs Barre. They showed me inside to the thermostat and where I could get access to the attic unit. I started indoors, I opened up the cabinet and inspected the coil and blower wheel, both were clean. I looked inside the supply plenum and notice that it was very clean, and saw that they had a UV light installed. I then swapped out the filter and noticed that the return plenum had a lot of dust buildup so I brought this to the attention of the homeowner. I then headed outside to the outdoor unit, I noticed that the unit nor the home had surge protection installed. I informed the homeowners that if their unit went out due to a surge that the manufacturer would not honor the warranty. I recommended that they get a unit surge protector because they did not have any open breaker spots in there electrical panel. I then opened up the electrical cabinet to the outdoor unit, the unit was a Coleman, the board look clean and all the wi
After a short search I found that her new lamp was the cause for the breaker trip
2019 downstairs carrier airhandler Checked and tightened all electrical connections Customer recently changed filter Drain was clear and draining Blower motor and wheel have some dust and biological growth build up Evaporator coil was acceptable Condensate pan has biological growth build up Heat strips were functional and within manufacture range 2019 downstairs carrier heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacturers range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Cleared debris from bottom of unit Waxed top of unit 2019 up stairs carrier airhandler Checked and tightened all electrical connections Customer recently changed filter Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Condensate pan has biological growth bu
After opening up his panel I found that about four of his breakers are double-legged we talked about a panel rejuvenation that I have made an estimate and sent he is not interested at the moment I also checked plugs inside most of which were fine I did have one that had an open ground but it was GFCI protected
Arrived to no heat/ no cool. Discovered that the drain switch in the secondary drain line had tripped. Checked drain to find a partial blockage. Was able to clear with customer supplied vinegar and hot water. System running upon departure.
2018 trane airhandler Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Heat strips were functional and within manufacture range 2018 Trane Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacturers range Primary electrical unit was acceptable Defrost is functional Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Cleared debris from bottom of unit Waxed top of unit Recommended compressor saver and condensate pan treatment
03/01/24 Tyler s- repaired drain line under master sink. Was leaking, replaced washers and nut on back end
Tech Cody Brooks arrived at customer's home. I went to the upstairs unit and opened up the cabinet for the furnace. I inspected electrical connections to the safeties of the furnace and tightened any loose connections. I took a amp reading of the inducer fan motor and it came back below manufacturer specifications. As I was inspecting the evaporator coil, I noticed that the customer didn't have a pan strip, and added an estimate for him. I noticed that the return plenum had some dust and animal hair build up, I made the homeowner aware of this. Overall the system is in good health. I made the customer aware of our membership plan but he was not interested in purchasing it today.
Upon arrival outdoor not operating Capacitor failure Bad electrical connections Compressor Amp draws high hard start kit acceptable System is operating
