Cody was knowledgeable and professional. He was able to quickly service my unit and replace the UV bulb.
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Ian was able to quickly find the problem and get the compressor working again.
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I would definitely recommend them! Quick and friendly service. I called them about 7:30 pm Sunday and they were here the very next day Monday @ 10 am to fix my AC. Ian Conrad is definitely great at his job, and very professional. Thank you to hum, and their company. If I could I would give them 10 stars
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Cody was efficient and pleasant and Explained everything he did and everything he found …. Enjoyable
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Ian was very professional and explained everything as he went. He diagnosed and cleaned my unit without Hard selling me on anything new. I really appreciate his honesty and work ethic.
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Good explanations using visuals, pleasant , good demeanor - pleasure to have in my home
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Mark’s attention to detail and thorough explanations provided peace of mind.
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Tyler was professional, honest & respectful. Appreciate Corin promptly correcting the scheduling mistake the original service scheduler made with my appt..
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Appreciate Justin being on time, courteous & knowledgeable! He was efficient & informative. Plan to reschedule him for installation of a compressor saver, appreciate not being pressured to make that decision today, I would NOT have considered or trusted his suggestion had I been pressured!
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11/25/24 TS- run 10ft hard pipe up exterior wall and over 25ft in attic and down 10ft for cook top gas line 1/2" probably run line in 3/4" to be safe. No tank on sight or cook top so BTU is unknown
Tech Cody arrived to customer's home and met the homeowner. System is a 8yo amana heat pump zoned system. The filter is clean, the coil was clean, the blower was clean, the blower motor was in good condition, I replaced the UV bulbnwith a customer supplied bulb, the heat strips were functioning within range, system had a temperature split of 18 degrees. Outside the refrigerant charge was within acceptable levels at this time. The compressor and fan motor were operating within manufacturer range, the capacitor was within tolerance, the primary electrical control was in good condition. I rinsed down the unit and waxed it. I shared my findings with the homeowner and the system was operating normally when I left.
11/15/24 TS- inside waterheater is leaking at the bottom. Helped shut it off at panel and water off so she could drain tank. She will decide later what option she wants to go with
Upstairs unit is functioning properly. Downstairs unit has major performance issues. Visual oil present in the evaporator coil. Leak detection performed and verified. Heavy biological growth present. Refrigerant levels are outside of manufacturers tolerance. Compressor working overtime. DeltaT 11° Brought homeowner to the issues found o. The Downstairs main indoor unit and explained in detail. I informed the possibility of the evaporator coil not being manufactured anymore due to the refrigerant formula change. Warranty expires in March of 2025. Downstairs main has given homeowners issues for a while. Homeowner agreed to speak with a CA 11/12/24@3p to discuss replacement. The system needs a decontamination of the indoor unit and ducting. No UV germicidal systems installed.
11/08/24 TS- customer supplied waterheater installed. T&P line was higher in wall then the new T&P valve so ran drain line into pan. Customer said they would get emergency water detection device. I reused the existing water supply lines and electrical whip.
Heating tune up performed on a Coleman heat pump with air handler installed in 2017. All electrical connections are tight with no corrosion. X13 blower motor is acceptable. Blower wheel and evaporator coil are clean. UV bulb was replaced on this visit. Heat strips are pulling proper amperage. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Reversing valve and defrost control board are working as they should. Outdoor unit was washed and waxed.
11/02/24 TS- waterheater is leaking and needs replaced. Customer would call back when ready with customer supplied waterheater.
Install 36k 2 speed dual fuel with propane furnace upflow with code kit use current filtration
10/22/24 TS- customer texted dispatch at 5:04 too reschedule and he had to leave. Talked with customer as he was leaving. Pausing to reschedule
Tech Cody arrived to customer's home and met the homeowner. Airhandler is a 16yo Amana and the outdoor is a 11yo amana heat pump. INDOOR: The system has a temperature split of 20 degrees, I replaced the filter, the coil was clean, the heat strips were functioning within range, the blower and the inside of the cabinet had biological growth, I brought the homeowner to the unit and shared with him the growth. OUTDOOR: I washed and waxed the unit before taking any readings. The compressor and fan motor were operating within manufacturer range, the auxiliary motor starter was within tolerance and the primary electrical control was in good condition. I check the refrigerant charge of the system and found the levels to be acceptable at this time. I shared my findings with the homeowner and recommended a level 2 duct cleaning and UV systems to address the biological growth. I also recommended the customer add some insulation to the home. System was cooling when I left.
