Overall Experience
Quality
Price
Convenience
Great service and professional team. Adam was courteous and pleasant to work with. Estimate was submitted and was clear and fair. Great job! Keep up the good work!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Adam and Anthony’s expertise and dedication to customer satisfaction is very appreciated.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Micheal, the technician demonstrated solid technical skills and a great knowledge base. He took the time to explain the processes clearly and addressed my questions thoroughly. His professionalism and attentive attitude contributed to a positive experience, reflecting his commitment to quality service.
Overall Experience
Quality
Price
Convenience
Thank you for sending an excellent service rep today. I look forward to using your company for my plumbing and electrical needs in the future.
Overall Experience
Quality
Price
Convenience
Enjoyed talking to Adam He was very professional and explained everything that needed to be done.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Lisa was exceptional. She consistently went above and beyond for me as a customer for over two decades. Lisa's empathetic nature was truly remarkable and genuinely cared about my needs and concerns, and took the time to listen attentively. Her ability to understand my circumstances and offer helpful solutions was invaluable. One of the things that I appreciated most about Lisa was her commitment to valuing me as a customer. She always went the extra mile to ensure that my needs were met and that I was satisfied with her service. That, in and of itself will be the reason I always will work with Comfort Experts for all my home issues. Thank you Lisa!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tyler did a great job, was able to quickly diagnose the issue and get it repaired.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Would prefer using a better rated equipment such as Ruud, Daikin or Carrier brands such as bryant, Comfortmaker etc.
Overall Experience
Quality
Price
Convenience
Zac was good. I am waiting to get report from him on heater. Will be able to share my opinion after that.
Overall Experience
Quality
Price
Convenience
For this job I performed a cooling tune-up on one system (trane) and a evaluation on the second system (Goodman). All areas for the cooling tune-up were within normal spec limits. During the evaluation on the Goodman system, I noted that the system was very low on refrigerant. I did a complimentary leak detection, I was not able to find the leak. I spoke to homeowner about being low on refrigerant and having a leak somewhere, the homeowner said that the system was too new to talk about repair or replacement through us. The homeowner stated they will reach out to the company that installed the system to have the issue resolved. I offered a membership for benefits and discounts, homeowner declined at the moment. No further suggestions were made for any of the systems, thank you for choosing comfort experts have a great day!
For this tuneup, I performed a very thorough tuneup, I inspected the whole system and the outside as well, noticed that the system is working efficiently, I do highly recommend a duct cleaning. Delta was 20 Superheat at 23 Thank you for choosing Comfort experts. Hope you have a great day.
For this job I performed a leak locate on a hot water line slab leak
Customer wants to talk to an electrician about the outdated panel in the house before making a decision.
For this evaluation the customers system was not running because the thermostat has failed and was reading the internal house temperature was 11⁰F. The thermostat was set to 67⁰ however with how low the thermostat was registering the house temperature it was not sending a call for cooling. Two of the customers condensers were from 2008 and the other one from 2013 and one of the furnaces is from 2000. All the systems are r22 refrigerant and were not cooling efficiently. I told the customer the thermostat would need to be replaced because even after I reset it the temperature continued to drop and my psychrometer was reading that the house temperature was 80° but the thermostat was reading in the 60s and dropping. The customer would like to speak with a comfort advisor about replacing the systems to get a quote. Customer has an uninsuranble Sylvania electrical panel in the garage as well.
For this job I performed a system evaluation. System is on and set to 72 and blowing lots of cold air downstairs but not upstairs. Suggested she see our IAQ specialist Zak
Arrived onsite found the shower pan upstairs had suddenly failed causing a release of water. Also rebuilt the hose bibb in front of home replaced washer and seal cause it was dripping.
I have installed two new LED lights in both closets and replaced two light bulbs in the bathroom
Arrived onsite customer had a toilet in downstairs leaking by the fill valve. Went ahead and rebuilt toilet in downstairs bathroom.
I will be returning on Tuesday after 4:30 to install 2 new led tube lights
Arrived onsite customer had water damage underneath where the master bathroom shower stall is located. Found the shower drain is leaking also you can see where the actual shower stall is damages as well. Recommended to customer to get the shower basin or pan replaced when they do that they will connect drain properly and everything. Customer will have a contractor replace shower stall upstairs will contact us if he needs us for anything else.
Replaced TXV and got it functioning properly Need to have an Electrician out on Friday 6/6 first call to look at light fixture not working in closet, ballast out possibly and gfci outlet by condenser is not functioning properly, losing one leg of power Damper needs to be replaced in order for airflow and cooling efficiency to be at a 100% Thank you for choosing comfort experts
Customer is still unsure if they want to purchase generator from us or have a customer supply generator will contact us for a future meeting with install manager
Came to job to Check for plug.Not working and plug was working but talked to customers are about hanging t v's and will come back tomorrow to do them second call
On this job i looked at both heating and cooling sides of the system. I washed the condensor and change the filter. All componets check in tolernace amd system is ready for cooling. The condensor does have some damage like a tree fell on its head. This is pics.