He does a very good job explaining what’s needed to be done and he is very detail oriented! Highly recommend him!
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Kellen was very respectful, knowledgeable, technical, courteous , and prepared for finding any issues. He explained each step along with pros and cons of each item to be assessed.
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He was very informative, very friendly, very professional and very patient with all of our questions. It’s good to know that we still have technicians like Cody who care about their job and strive to improve. We will be asking for him again for all future services.
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By far the best Mr Kellen was very curtious and professional. Found the problem in a timely manner, fixed it rechecked his own work and the whole unit. Thank you Sir 🙏. We highly recommend him
Response from Comfort Experts Inc.:
Thank you so much for your kind words and for sharing your experience with Mr. Kellen. We're delighted to hear that you had such a positive encounter with our team. We take great pride in providing courteous and professional service to our customers. It's fantastic to know that Mr. Kellen not only identified and fixed the problem promptly but also went the extra mile by double-checking his work and the entire unit. Your recommendation means a lot to us, and it reaffirms our commitment to delivering top-notch service. If you ever require our assistance again or have any further questions or concerns, please don't hesitate to reach out. We're here to serve you and ensure your HVAC needs are met to your utmost satisfaction. Thank you for choosing us! ????
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Would highly recommend him to anyone! Honest and hard working tech!
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Very fast and efficent. Would be happy to have him come to service my ac at any time
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Response from Comfort Experts Inc.:
Thank you for sharing your gratitude and appreciation with us! We're very grateful for our loyal customers like yourself. Thank you for calling on us time after time!
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Simon was very thorough and professional. He went above and beyond, and we appreciated his work very much. He worked very hard!
Response from Comfort Experts Inc.:
Simon is amazing and thank you so much for taking the time to share these kind words. It's a gift to earn your business and we can't wait to give you our best every time we meet.
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We had to have a new system put in and they did an outstanding job. They came back on a call in because we were worried it wasn't cooling correctly. They checked everything and explained how the newer high efficiency systems worked. No muss no fuss.
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Jose and Antonio G were our installers and did an outstanding job of getting our new system in and running. They took the time to make sure everything was done right and explained our system to us.
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Font technicians arrival technician found that the system didn't have a float switch technician is going to recommend this to prevent any floods in case any of the drains get clogged in the future. Tech also recommends a UV lamp to prevent any growth.
Customer will pick up new water heater and have it ready for us Friday. Need to set it up for Friday morning of this week
Level 3, 4 and 5 30k heat pump closet upflow upstairs Level 3, 4 and 5 60k heat pump horizontal downstairs Both with new line sets
6/1/25 Water leak under mobile home. House is skirted with blocks and mortar. Access hole has foundation blocks in front of it so I cannot get through. Will need to go back first call in the morning with small helper ( Zach W.). Customer has no water at this time so need first call
I have seen that the circuit for the heater is ran quite poorly as well as the 60 it's self isn't enough to sustain the full unit replying the circuit with a 100 amp and properly terminating the wires should fix this and prevent further issues in the future
When i arrived house is warm unit low on refrigerant tested super heat subcool, temp splits, checked indoo blower, evaporator Coil, found refrigerant leaking from indoor coil, also found dual capacitor testing low at 42, contactor also pitted badly and needs replaced. Recommended getting comfort advisor here to quote new system and will check on availability of coil tomorrow and contact homeowner.
Performed cooling tune up. Checked volts, amps, temperature splits, refrigerant pressures including superheat and subcool, checked capacitors, contactors, blower wheel, filter is clean, tightened electrical, noticed the company that installed it jumped the 25 Amp breaker to 60 Amp breaker overloading the 60 Amp breaker so I turned off the extra 25 Amp breaker and showed the homeowner. Capacitors tested in range, contactor contacts look good, unit is working good at this time. Needs new wire to 25 Amp breaker in furnace, they jumped it off the 60 Amp circuit
Water heater is a 2007 model has thermostat tripped and heating element is reading 25 ohms recommend replace will come back tomorrow to replace 40 gallon water heater. Will return 5-6 to replace
Complimentary water heater flush
Customer would like a plumber to flush and inspect her water heater with quest to pex connection. Cooling tune up performed today on an Amana heat pump with down flow air handler installed in 2019. All electrical connections are tight with no corrosion. Blower wheel has some slight build up starting to form. Blower motor is in good working order. Evaporator coil is clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Outdoor unit was washed and waxed. Customer states that the back bedroom is always very warm in the summer time. Technician went under the home and inspected the duct work but was not able to get all the way to the back. Did not see any holes or leaks in the duct work in the parts that were visible.
4/9/25 Pulled old water heater out so customer could get new warranty heater. Will return tomorrow 4/10/25 second call to install c/s warranty heater. Must be tomorrow as customer is without water for the night
Estimate for new water heater. Financing was declined. Customer will call back. Ticket closed per Autumn
Upon arrival Customer stated the blower had burned up and was not running. Customer had system off and Blower pulled out. Installed Blower to correct position and ran system check. Set system Fan on, blower came on and ran with no issues. Checked system in heating and cooling found no issues. Blower came on and off as should found no burn spots and tightened all electrical connections no issues at this time
Quoted a level 1 42k straight cool for $10,033
"2002 R22 Bulb Capacitor Low R22 refrigerant ..Rusted and oil ridden evap coil on inside...system was down upon arrival talked to homeowner about replacing capacitor. He declined...he was prepared with own window units ...credit app was rejected...system down declined work