Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Kellen was very respectful, knowledgeable, technical, courteous , and prepared for finding any issues. He explained each step along with pros and cons of each item to be assessed.
Overall Experience
Quality
Price
Convenience
He was very informative, very friendly, very professional and very patient with all of our questions. It’s good to know that we still have technicians like Cody who care about their job and strive to improve. We will be asking for him again for all future services.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
By far the best Mr Kellen was very curtious and professional. Found the problem in a timely manner, fixed it rechecked his own work and the whole unit. Thank you Sir 🙏. We highly recommend him
Response from Comfort Experts Inc.:
Thank you so much for your kind words and for sharing your experience with Mr. Kellen. We're delighted to hear that you had such a positive encounter with our team. We take great pride in providing courteous and professional service to our customers. It's fantastic to know that Mr. Kellen not only identified and fixed the problem promptly but also went the extra mile by double-checking his work and the entire unit. Your recommendation means a lot to us, and it reaffirms our commitment to delivering top-notch service. If you ever require our assistance again or have any further questions or concerns, please don't hesitate to reach out. We're here to serve you and ensure your HVAC needs are met to your utmost satisfaction. Thank you for choosing us! ????
Overall Experience
Quality
Price
Convenience
Would highly recommend him to anyone! Honest and hard working tech!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very fast and efficent. Would be happy to have him come to service my ac at any time
Overall Experience
Quality
Price
Convenience
Response from Comfort Experts Inc.:
Thank you for sharing your gratitude and appreciation with us! We're very grateful for our loyal customers like yourself. Thank you for calling on us time after time!
Overall Experience
Quality
Price
Convenience
Simon was very thorough and professional. He went above and beyond, and we appreciated his work very much. He worked very hard!
Response from Comfort Experts Inc.:
Simon is amazing and thank you so much for taking the time to share these kind words. It's a gift to earn your business and we can't wait to give you our best every time we meet.
Overall Experience
Quality
Price
Convenience
We had to have a new system put in and they did an outstanding job. They came back on a call in because we were worried it wasn't cooling correctly. They checked everything and explained how the newer high efficiency systems worked. No muss no fuss.
Overall Experience
Quality
Price
Convenience
Jose and Antonio G were our installers and did an outstanding job of getting our new system in and running. They took the time to make sure everything was done right and explained our system to us.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Complimentary water heater flush
Customer would like a plumber to flush and inspect her water heater with quest to pex connection. Cooling tune up performed today on an Amana heat pump with down flow air handler installed in 2019. All electrical connections are tight with no corrosion. Blower wheel has some slight build up starting to form. Blower motor is in good working order. Evaporator coil is clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Outdoor unit was washed and waxed. Customer states that the back bedroom is always very warm in the summer time. Technician went under the home and inspected the duct work but was not able to get all the way to the back. Did not see any holes or leaks in the duct work in the parts that were visible.
4/9/25 Pulled old water heater out so customer could get new warranty heater. Will return tomorrow 4/10/25 second call to install c/s warranty heater. Must be tomorrow as customer is without water for the night
Estimate for new water heater. Financing was declined. Customer will call back. Ticket closed per Autumn
Upon arrival Customer stated the blower had burned up and was not running. Customer had system off and Blower pulled out. Installed Blower to correct position and ran system check. Set system Fan on, blower came on and ran with no issues. Checked system in heating and cooling found no issues. Blower came on and off as should found no burn spots and tightened all electrical connections no issues at this time
Quoted a level 1 42k straight cool for $10,033
"2002 R22 Bulb Capacitor Low R22 refrigerant ..Rusted and oil ridden evap coil on inside...system was down upon arrival talked to homeowner about replacing capacitor. He declined...he was prepared with own window units ...credit app was rejected...system down declined work
We will attempt to clear sewer and camera line. Checked tank before running cable. It was no full to top of tank. Ran cable and hit hard spot about 30 ft in. Checked tank again and it was Filling riser. Tank is full and needs to be pumped. No warranty on stoppage
Technician Arrived at customers home. Technician talked to customer about work being done today. Technician took blower out and disassembled blower cage and motor. Technician cleaned blower wheel. Technician also cleaned squirrel cage. Technician cleaned furnace cabinet. Technician then assembled everything back to normal and talked to homeowner and took pictures. technician then made sure everything was working properly.
Upon arrival home owner explained to tech that the heat wasn't working tech looked for a code unit wasn't showing a code tech had the system put into heat mode once tech heard the noise that the home owners are talking about tech found that it was from the system trying to ignite. The system came on immediately tech had re set the system multiple times. Each time the system kicked on and ran properly. Tech checked the igniter, blower, heat exchanger, gas valve and pressure switch tech found all of them to be working properly. Tech let the system run for 30 minutes system is blowing out 125 degree air. The system is running properly at this time tech does highly recommends cleaning the blower wheel. Tech switched the system to cool mood and was getting proper readings on the system Technician is to come back Thursday morning to do rec work
Came to job to look at well, not having power and ended up being no issue really, but she had a bad panel and the wires were damaged. So talk to her about doing a panel change. Because that's the only thing that I could see. That could be causing the issue, the break up, sparking the panel. Being bad and just think that it should be replaced and can probably fix the issue. Either way the panel needs to be replace
Upon arrival system was tripped on high pressure. During evaluation found filter was extremely compacted and bowing. Removed filter and checked system pressures, Refrigerant levels were acceptable found no other issues at this time. Educated customer about thermostat left system. In cool mode
Upon arrival Customer stated system did not have a cool setting on his thermostat. During evaluation found that the Trane communicating System was not communicating with the heatpump. Reset system with no changes tested voltage from airhandler to thermostat and was getting 12 volts DC, at heatpump DC voltage was 15.9 meaning bad communication between heatpump and airhandler. Ohmed the two thermostat wires to heatpump and was getting OL meaning wire is compromised. Switched wires and reset system. System began to function properly and was cooling upon departure
