Colby is polite, professional and very knowledgeable of hvac systems and warranties. He check what the problem was and then check our warranty. We will be asking for Colby in the future for system check ups and any calls. Great job Colby you are an asset to Comfort and a blessing.
Overall Experience
Quality
Price
Convenience
We needed a system check for our house as we prepare to sell. Leo was excellent, understanding our needs and assessing our system for performance and any maintenance needs. It turns out our system is working well and we’re good to go. Leo was great himself, very thorough, polite, and respectful of our house.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Pricing for all plumbing seems to be high these days…but it is what it is I guess
Overall Experience
Quality
Price
Convenience
Lisa is friendly and very helpful. She answered my questions and was able to order what was needed for our annual service. Everyone at Comfort Experts are very nice.
Overall Experience
Quality
Price
Convenience
Chris did a great job with our guest shower head and faucet. Would use him again. Thank you!
Overall Experience
Quality
Price
Convenience
Colby went above and beyond, was very thorough, polite, answered all our questions, and remarkable attention to detail. Want Colby to come for our next tuneup. He is an asset to your company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mark showed up quick, told me what needed to be done and did it with minimal interruption and quick. The only negative, and it wasn't Mark's fault, was that I had scheduled the service the day before and it never got scheduled. So I sat at home for a day waiting on someone to come and nobody every did.
Overall Experience
Quality
Price
Convenience
Mark is a real professional, courteous and was able to answer all our questions. Comfort should be proud to have someone like Mark representing their company as he truly represented what service is about.
Overall Experience
Quality
Price
Convenience
I appreciate the time and consideration Jeff put into our service call. He did a thorough job. He was pleasant to do business with. A+
Overall Experience
Quality
Price
Convenience
Tyler was courteous, professional, and answered all my questions.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Blake did a thorough job with our annual service for our system. He explained everything in a friendly, professional manner.
Overall Experience
Quality
Price
Convenience
Came to job to look at new building in backyard that customer had been building and they had somebody come in wire it up who wasn't licensed but did a pretty decent job in one of us to come out and inspect it and make sure everything was good so that they could get it inspected by the city but before we do that we have to come back and do a load calculation and also doing extended diagnostic of the entire building and shed Will email customer price to do extended diagnostic in house and to come back and do a load check We will be coming out next Thursday morning me and Brian or Nate
Came to house for a few plugs in bathrooms not working and ended being a tripped breaker but bathroom circuit had a GFCI breaker and 4 gfci customer stated that he thought it was the GFCIs that were tripped but tried resetting them and nothing happened then went to the breakers and tried finding a breaker that was tripped but couldn't find one and when I got here the breaker was tripped but you could barely tell but first time it's ever happened talk to customer about replacing breaker if it happens again since this is the first time it's happened but also talk to customer about membership but customer has a friend few houses down that does all of that stuff. But customer was very satisfied with us and dispatch and will 100% use us in the future
Upon arrival for tune up homeowner showed me to outdoor unit and attic access for indoor unit. Also showed me to thermostat and provided vinegar. Homeowner had already replaced filter. I began with checking temperature Delta which system has 18° of cooling Checked blower motor and it is clean and in good condition Checked all electrical components all in tolerance and tightened a few connections Checked Evaporator coil which was clean and in good condition All heating components are in tolerance and good condition Drain line had small buildup inside but no clog and no backups when I poured 2 gallons of water Moved to outdoor unit and checked safety disconnect, it's in good condition Checked condenser fan motor which was also in good condition Cleaned condenser coils from inside out then rinsed off the sides to clear debris. Checked capacitor, still in tolerance Checked contactor, it's in good condition Unit has compressor saver installed resulting inrush amps to be well below m
Cooling tune up, on both systems, Both systems are good, needs insulation Deltas are within that 17-23 degree split between return and supply Contactors need to be replaced soon Filter was swapped on one system but not the other Washed condensing coils, Thank you for choosing Comfort Experts, have a great day
Today we showed up for a water heater diagnosis. Upon arrival of the gas water heater was not lit, be homeowner said he tried to relight the water heater and nothing was happening. When we arrived we opened up the gas flex line to make sure that the unit was getting gas. We hooked the gas line back up together, and re-lit the water heater. The water heater had no problems lighting up, but there is a small crack on the front casing of the gas control valve. It is nothing to be concerned about. I left a estimate inside the email for a new gas control valve if this were to go out again, then that would need to be replaced. Thank you for choosing comfort experts!
Need a plumber out for tomorrow alrighty set up with the office, the controls on the front of the water heater not working called Mark and said to send plumber
On arrival system running and cooling with no issues. Customer stated that they had flipped breakers to system a couple times and each time the system resumed running. System has a contactor less board. Found no current codes, compressor capicator was reading 39 out of 45 and compressor saver kit was 0 mfd. Replaced both and advised customer to call us and not flip breakers if problem persists so we can see code causing issue. System cooling as I left.
Systems are working good, washed the Condenser, changed the filters Had 55 degree air coming out the main system and 50 degree air out the other one Thank you for choosing comfort experts, have a great day
On arrival both systems running and cooling producing 20 degrees delta. Indoor units clean and drain lines flowing. Outdoor unit passed all electrical testing but both condensers overamped on start up. He wants to get two compressor saver kits in February.
Evaporator coil and Condenser coil are both leaking Freon, Condenser is within manufacturer’s warranty, Evaporator is not Total repair cost is $7800, recommended to customer to replace entire system instead and start fresh with 10 year warranty,
Replace shop unit with 24k gas hz with high efficiency filtration and code kit, move outdoor unit 4-5 inches from current spot
Arrived onsite customer had a toilet in master bathroom clogged. Went ahead and unclogged toilet. Tested after repair was made everything working properly.
On arrival all three systems running and cooling as intended. Indoor units dusty from recent renovations. Two uv systems non functioning. Outdoor units passed all electric testing but two of the three exceeded the manufacturer red line on start up. Recommended compressor saver kits to address this and an iaq visit to look at filter upgrades, duct cleaning etc. System cooling as I left.
Pricing on this estimate is to clear the stoppage affecting the upstairs lavatory connected to the Condensation drain.
