Colby F. is a very polite young man who takes a lot of pride in doing his work and doing is very well. He was very diligent in working in a timely manner and explained everything to my understanding. I will request him the next time a technician is needed to work on my unit.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Every tech we have had has been extremely courteous, polite and respectful. Have been satisfied every time they have been to the house.
Overall Experience
Quality
Price
Convenience
Completed annual heat and air conditioning tune up.
Arrived for STU All components were working and in tolerance Cap was out of tolerance and refrigerant was low Leak detected and found leak Relayed information to customer Customer did not want to get new coil or replace system at this time. Recommended IAQ 200, compressor saver, cap, line set cover, refrigeran, and membership Customer okayed all recommendations. Installed everything, charged up system and system was running when I left.
Tech arrived at a service call. Upon inspection, the furnace control board was recieving low voltage but not supplying it. The fan and cooling functioned but not the heat strips as they were not recieving a signal. The blower area was very dirty. The customer was informed of recommendations today. He will not be able to move forward with repairs at this time. The system was not heating upon departure.
Tech arrived at a membership package unit tune-up. It was raining. Upon inspection, the capacitor tested out of tolerance. The contactor was in working condition. The system did not appear to have Surge Protection. The filter was recently replaced. The blower area had growth present including in the wiring. The blower wheel was dirty. The drain was clear and bleach was poured. The customer was informed of recommendations today. He decided to move forward with replacing the capacitor. This item was replaced tested and functional. The system was returned to the office position upon departure.
On arrival the system was running and cooling producing a 17 degree delta. The coil and drain line were clean and clear. The blower was dirty, and will be cleaned on the level 2 duct cleaning. The outdoor unit passed all electrical tests. I am pausing this call in order for the duct cleaning to be scheduled.
Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactorless board was in working condition. The condenser coils were hosed off to assist with air flow across the coils. There was no observed surge protection. The filter was clean. The UV bulb was expired. The drain was clear and bleach was poured. The blower area was clean. The Delta was within range. The customer was informed of recommendations today. He decided to move forward with a Copper Membership today. The system was functioning upon departure.
Upon arrival the system was turned off. Turning system on only indoor comes on. Outdoor unit capacitor out of tolerance. Replaced it under p&l. Left system in working condition. Thank you for choosing comfort experts.
Upon arrival system was in not on. Thermostat had called for cool but neither indoor or outdoor came on. Using a jumper cable at the thermostat base , both indoor and outdoor came on. Recommended a new thermostat. Installed new thermostat, unit was running heat mode. Re programmed thermostat and system is now cooling. Left system in working position.
Upon arrival for service system off. Thermostat severely damaged. Rerouted wires to other side of wall and installed wiring onto backplate and mounted it. Thermostat is severely damaged so unable to properly test thermostat. Customer is going to order the same model of thermostat themselves so that can just attach it to existing backpanel.
Unit 1 is operating within specifications, cap is out of tolerance, ,refrigerant levels are slightly low, unit 2 is operating, cap is serverly out of tolerance, indoor unit 1 is operating, drain line is clear but flowing slow, indoor unit 2 is operating,drain line is clear but flowing slow ,customer replaced both caps, and had me clean one coil but the other one needs cleaning, both 2018 units
04/28/23 Tyler L completed e t u he has space inside of his panel for a whole home surge protector but did not want to put one in at this time
Tech arrived at a STU. Upon inspection, the capacitor was close to being out and was replaced. The contactor was in working condition. The Delta and refrigerant was at acceptable levels. The filter was dirty and replaced. The drain system was clear and bleach was poured. The surge protector lights were not illuminated. This can indicate that the part is no longer functioning as intended. The customer agreed to replace the surge protector with a working one. This item was replaced and all lights were on. The system was functioning upon departure.
Tech arrived for a AC tuneup. Upon inspection the capacitor was out of tolerance. The customer had a capacitor compatible with the system and his capacitor was installed. He was charged with a level 1 and the capacitor was tested and functioning. The coils were clean but hosed off anyways to assist with air flow across the coils. The Delta and refrigerant was at acceptable levels. The filter was dirty and there was no replacement at this time. This should be changed. The blower area was dirty and there was growth present. A level 2 duct cleaning is recommended. The drain system was clear and vinegar was poured. The customer mentioned that he had a high energy bill. The tech explained the benefits behind adding Solar to the electrical system. The customer would like to hear more from a Comfort Advisor. The meeting is set for October 11th at noon. Customer would like to be called to confirm appointment before we come out. Customer paid by check today.