Kellen Mullinnix is an excellent professional and a very polite and nice person.
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Blake was excellent! Checked my HVAC system and explained everything thoroughly.
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Ryan the service manager and I spoke after a not very good experience, he went out and checked the technicians work and said it was done properly which I wasn't sure about, and told me I would receive a discount off the price I was charged and I was happy about that since they had been out 45 days prior for the same issue. Unfortunately I have yet to receive the credit. I just made my second call so hopefully he will take care of it.
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Blake was very thorough checking my HVAC system. He explained all his findings and suggestions well. I love having Comfort Air keeping my system in tip top shape.
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Ryan was efficient & knowledgeable. He has been servicing my HVAC system for several years. He explains what he has done and if I need to be aware of any upcoming issues. I trust his advise.
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Mark was punctual, thorough, very knowledgeable and it was an overall pleasure to have him work on my furnace today. Five star service.
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Very thorough and explained options. No pressure sales. Just recommended options
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Arrived at eval Customer stated the stop working yesterday Ran test and the compressor prongs were not showing continuity. Relayed information to customer that this is a sign of a bad compressor or the compressor in heat overload. Also found a leak in the service valve Talked about replacement vs refurbishment. Customer would like to talk to comfort advisor to have another option Comfort advisor appointment 07/25/24 10-12
Arrived at eval Customer stated after the rain the wet switch was going on and off Customer also stated that the area was wet Recommend sealing the roof where the flue pipe exits at the roof Also recommend upping their membership to gain labor warranty Customer is calling home owners to confirm the okay of membership
Arrived for eval Customer stated system wasn’t working Ran test and found out the cap was bad and the breaker had flipper Customer stated that a storm with lightning and thunder came through a couple days ago Recommend new disconnect because of the old one being out of code and a whole home surge protector. Customer okayed Both and I installed and system was running before I left
7/15/24 No answer the door when arrived knocked and rang doorbell multiple times.
For this evaluation customer stated the unit was only blowing hot air. At the condenser, the fan was running but the compressor was not. Upon inspecting the defrost control board had failed based on the fault codes, or lack of. Additionally the high pressure sensor wires were clean cut, upon reconnecting them the compressor turned on and started running, however pulling 15.20 amps with an RLA of 16, meaning the compressor was very close to overamping. I had a 20⁰ Superheat, 26⁰ Subcool meaning the system is likely overcharged. Additionally after speaking with the customer they stated a another person that come out a few hours before me added r22 refrigerant, and replace the capacitor however when he added a refrigerant it caused the system to be overcharged which will likely cause issues in the future and the wrong size capacitor was put on making the fan AMP higher than it should. But the customer's permission I clean the coil and replace the capacitor with the new one of the right s
System drian line was clogged up and tripping float switch. Today clear the drian and gave it 4 gallons of water. System is back online and cooling.
This evaluation I show up to the customer's home and he stated the thermostat would be on periodically and then turn off. Thermostat is powered by common not by batteries so I went upstairs and check the drain line where I poured half a gallon down the drain and it would not drain like it should. I took a piece of PVC and blew out the drain and poured another gallon down and it drained just fine.
System overflow in emergency drain pan Primary and secondary lines meet to exit out of side of house Disassembled lines and cleared lines Lines are cleared and drain pan water is cleared and cleaned System left on cool at exit
Alec G. completed annual heat and air conditioning tuneup.
During inspection verify that system was cooling properly Discovered that at the indoor unit motor had a little play in the shaft and customer said that he had a drain line problem at one point and was able to get it clogged in system seem to be draining at time of inspection During inspection of the outdoor unit verified that capacitor what's within manufacturers spec in that refrigerant levels were also within manufacture spec, the compressor was pulling slightly over manufactured spec for in Rush amps Spoke to customer about findings and give him pricing on a compressor saver to pull down those amps and also spoke to him about setting up an appointment with a comfort advisor to talk about a mini split Customer wanted to hold off for now on the compressor saver and also hold off on setting up an appointment for the comfort advisor and said he would call in once they decide to move forward on either Left with system operating properly
The capaitor test 44/5 whitch is still in tolerance. The contactor has continuity on both poles. The freon levels are on point. The tD in the house is 20. I washed the condensor and tested the heating side of the system. I expect the system to do very well this summer.
System running and cooling producing a 20 degree delta. Changed out capicator under warranty.
