Kellen Mullinnix is an excellent professional and a very polite and nice person.
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Blake was excellent! Checked my HVAC system and explained everything thoroughly.
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Ryan the service manager and I spoke after a not very good experience, he went out and checked the technicians work and said it was done properly which I wasn't sure about, and told me I would receive a discount off the price I was charged and I was happy about that since they had been out 45 days prior for the same issue. Unfortunately I have yet to receive the credit. I just made my second call so hopefully he will take care of it.
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Blake was very thorough checking my HVAC system. He explained all his findings and suggestions well. I love having Comfort Air keeping my system in tip top shape.
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Ryan was efficient & knowledgeable. He has been servicing my HVAC system for several years. He explains what he has done and if I need to be aware of any upcoming issues. I trust his advise.
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Mark was punctual, thorough, very knowledgeable and it was an overall pleasure to have him work on my furnace today. Five star service.
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Very thorough and explained options. No pressure sales. Just recommended options
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During inspection verified that systems were working properly Spoke to customer about recommendations for the system and that the main concern was that his cap was barely within tolerance and would most likely fail this summer Customer wanted to hold off on everything for now and call us if he decided to move forward with any of the recommendations
Tech arrived at a service call. Upon inspection, the system was found low on refrigerant. The customer added refrigerant last year. The customer was informed of the recommendations today. He decided to get more information about replacement. The system was left in the Off position to avoid further damages.
04/13/24 Tyler s- cleared drain on tub/shower with 25ft snake.
Tech arrived at a tune-up. Upon inspection, the capacitor was within specs. The contactor wire was burnt and replaced. The condenser coils were hosed off to assist with air flow across the coils. The filter was dirty and replaced. The blower area and ductwork was dirty. The drain line was draining slowly. The customer was informed of recommendations today. He will try and clean the drain himself and will call us if he needs anything. The system was functioning upon departure.
Arrived for EVal Line was clogged Recommend insulation and line clearing Did line clearing and will wait on insulation Relayed information to customer Unit was working before I left. Please remove card that’s on fill
Arrive for CTU All components are working and in tolerance Recommend IAQ 1000, 300, whole home surge, compressor saver, insulation, and membership upgrade. Related information to customer and customer okayed surge and membership upgrade Customer wants a comfort adviser to come out and look at her unit and see if it’s sized right and see if she needs some insulation. Customer wants Comfort Adviser to also give her quote on a battery bank for her solar. Comfort adviser appt 4/8/24 6-8pm
Arrived for STU All components were working and in tolerance Recommended IAQ 1000, 200, pan strip, Blower clean, evap coil clean, Compressor saver, surge protection, and membership upgrade. Relayed Information to customer and they upgraded membership and wanted to have a comfort expert out today. Set appointment for 4/6/24 @ 3-5
Arrived for Eval The motor wasn’t running when I got to the house and the indoor had frosted over. I ran my test and motor was good, indoor cap was good and outdoor components were working and in tolerance Relayed information to customer and she wants to wait to have the comfort adviser to come out and give her some other options. After Mondays visit she will decide what she wants to do.
Tech arrived at a membership tune-up. Upon inspection, the capacitor was within specs. The contactor was in working condition. The coil was freezing. The sat pressure was low. The filter was replaced and the pressures returned to normal. The drain was clear. The condenser coils were hosed off to assist with air flow across the coils. The customer was informed of recommendations today. The system was functioning upon departure.
Tech arrived at a membership tune-up. Upon inspection, the capacitor was within specs. The contactor was audibly buzzing. The system appeared to be overcharged with a 0 degree Superheat. The filter was relatively clean. The blower area was dirty. There was growth present. The drain system was clear. The coil was rusted. The Delta was within range. The customer was informed of recommendations today. Due to age and condition, the customer would like to speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The meeting is set for Friday 3-5pm.
Tech arrived at a service call. Upon inspection the indoor coil was freezing. The filter was checked and very dirty. The filter was replaced and the system regained functionality. These are 1 months filters. The drain was checked and clear. The system was checked in heating and cooling. The customer decided to add a treatment strip to help keep the drain system clean. The system was functioning upon departure.
Tech arrived at a warranty 2 system tuneup. Upon inspection, the capacitors were within specs. The condenser coils were hosed off to assist with air flow across the coils. The Deltas were within range. The side system was showing a code for high pressure lockout. The system was running in heating mode upon arrival and it was relatively warm outside. The filters were relatively clean. The drains were clear and bleach was poured. The UV on the main system was not functioning. The customer was informed of recommendations today. She will talk to her husband and call back in to schedule upgrades. The systems were functioning upon departure.
Tech arrived at a membership tune-up. Upon inspection the capacitors were within specs. The contactor was in working condition. The blower area was dirty. There was no inline drain switch. The Delta and refrigerant was within range. The customer has a Federal Pacific breaker box. She was informed that these breaker boxes and know to have fire and safety issues. The customer was informed of recommendations today. The customer decided to move forward with installing an inline float switch and drain treatment strip, as well as having the indoor coil and blower area cleaned. These items were installed and functional. The coil and blower area were cleaned. The system was functioning upon departure.
03/09/24 Tyler S- kitchen sink drains slow on disposal side. Quotes for fixing issues. She declined any fix untill the electrical gets fixed on that wall. Disposal might work fine once electrical is fixed. Need to set up a leak for electrician to check out kitchen wall
Tyler L completed an electrical etu going through his main panel it was a little bit on the older side so it did not have a main shut off as well as the AC being fed by two separate 50 amp breakers very odd it is also located inside of his closet I did test the plugs of his house all of which were wired correctly his kitchen but his personal bathroom sinks do not I talked to him about all of this work he said that he really didn't have the money to get this kind of stuff done I continued to talk to him about it for a little bit but he completely denied the services